Ovation: Ovation provides 2-question, SMS-based surveys for real-time guest feedback, driving retention and 5-star reviews. The Digital Table Touch™ enhances restaurant revenue and customer satisfaction.
Tivian: GuideSpark and Tivian enhance employee and customer experiences through intelligent experience management. They capture data to provide insights for informed business decisions.
Introducing Ovation and Tivian
Ovation belong to a category of solutions that help Customer Feedback Management, whereas Tivian belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Ovation covers Customer Feedback Management, Rating And Review Management, Engagement Management with Offline, Campaign Management, etc.
Tivian focuses on Engagement Management, Training & Onboarding, Performance Management, Communication Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Ovation and Tivian: Best activities based on customer satisfaction
Ovation in Action: Unique Activities
How does Ovation facilitate Customer Feedback Management?
"...Ovation software and tools were implemented to boost online reputation, gain customer feedback, and increase revenue...." Sweeto Burrito Case Study
How can Ovation enhance your Rating And Review Management process?
"...You automatically text customers, solicit reviews, and get feedback...." Peer review by Chelsea S., Brand President & small business owner, Retail
Tivian in Action: Unique Activities
How can Tivian optimize your Engagement Management Workflow?
"...Our strategy to introduce the video platform in combination with active enrollment and multi-channel communications drove great results and a more engaged workforce...." Peer review by Erin Cartwright, Benefits Manager, Cameron
How can Tivian enhance your Training & Onboarding process?
"...In the wake of the pandemic, where many employees have been working remotely and were perhaps even hired over Zoom it can be easy for workers to feel detached from their work right from the get-go, thanks to a poor approach to onboarding. ..." News & Press
What benefits does Tivian offer for Performance Management?
"...Lionsgate s traditional performance management philosophy didn..." Peer review by Lisa Barbato, Director, Communication and Engagement, Lionsgate
How does Tivian address your Communication Management Challenges?
"...Clearly communicate essential messages about the company and vision that motivates employees and helps them understand company strategy and expectations for their behavior. ..." Company Culture & Core Value Communication Software
How does Tivian facilitate Collaboration?
"...They are excellent at what they do and their sales and service team are very collaborative...." Peer review by Derek K, Vice President, Human Resources, Banking
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Enhance customer relationships
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Build brand awareness
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Improve digital and social presence
- See 2 more
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Improve internal communications
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Scale best practices
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Improve efficiency
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Improve visibility
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Ovation | Tivian | |
|---|---|---|
| Peer score | 4.5 | 4.5 |
| Peer insights | 118 | 422 |
| Top industries |
Retail 36.0%
Pharmaceuticals 28.0%
Restaurants 20.0%
|
Banking 100.0%
|
| SMB and Mid-Market | 100.0% | 100.0% |
| Enterprise | 0.0% | 0.0% |
News
Latest Ovation news
Ovations Summer 2025 Release
Ovationup.com has launched its Summer 2025 release, introducing new features like Competitive Pulse for benchmarking guest experiences against competitors. Enhancements include API user management, bulk user invites, and single sign-on with Google or Microsoft. Ovation now integrates with Crisp POS, enabling guest surveys post-purchase. These updates aim to improve user management and reputation management for multi-unit operators.
Latest Tivian news
Tivian Launches DXIMagic: AI-Powered Data Quality Assurance for DXI Customers
Tivian has introduced DXIMagic, an AI-powered data quality assurance feature for its DXI platform. DXIMagic automates data cleaning and validation within Tivians survey ecosystem, enhancing data reliability for employee experience, customer experience, and market research applications.