Overview: OTRS and C2 as Help Desk Category solutions.
OTRS: OTRS solutions are individually configured for flexibility and customization. They enable efficient work, convenient performance measurement, and easy integrations.
C2: C2-atom offers a fully scalable ITSM platform with extensive customization and rapid adoption. Suitable for any industry, C2 ITSM meets diverse ITSM needs efficiently.
OTRS and C2: Best activities based on customer satisfaction
Applying your context and needs changes the comparison
Business Setting
Popular in Industry
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Information Technology And Services (35.0%)
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Computer Software (17.0%)
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Consumer Goods (10.0%)
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Oil & Energy (30.0%)
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Government Administration (14.0%)
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Wholesale (10.0%)
Popular in Segments
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SMB and MidMarket (32.0%)
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Enterprise (68.0%)
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SMB and MidMarket (32.0%)
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Enterprise (68.0%)
OTRS in Action: Unique Use Cases
How can OTRS enhance your Helpdesk Management process?
How does OTRS facilitate Knowledge Management?
How can OTRS optimize your Workflow Management Workflow?
What solutions does OTRS provide for Communication Management?
How does OTRS address your Engagement Management Challenges?
News
Latest OTRS news
OTRS Features Compared to the ((OTRS)) Community Edition
OTRS has introduced a range of new features that significantly enhance its service management capabilities compared to the older ((OTRS)) Community Edition. Key updates include automated workflows, a Kanban view, translation management, an updated user interface, CMDB integration, REST API, and enhanced reporting tools. These improvements aim to boost productivity, efficiency, and customer satisfaction, offering a compelling reason for users to transition from the Community Edition to the new OTRS.
Latest C2 news
C2 ITSM x Hector: Optimizing IT asset management
C2 ITSM and Hector have formed a partnership to enhance IT asset management. This collaboration integrates C2 ITSM's request and ITIL process management with Hector's inventory management capabilities. Key features include automated synchronization, smart alerts, and dynamic updates, providing comprehensive asset visibility and streamlined operations. This partnership aims to improve productivity and reduce errors for organizations by centralizing and automating asset management processes.
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