Comparison Summary
This comparison report of Nextiva Customer Relationship Suite vs. Kapture CRM is based on a specific set of business needs and context. The comparison uses 2132 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Nextiva Customer Relationship Suite and Kapture CRM
Nextiva Customer Relationship Suite, Kapture CRM, IloveLeasing, SpiceCSM Engagement Suite, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Nextiva Customer Relationship Suite covers Helpdesk Management with Website, Sales Call Management with Phone Calls, Collaboration with E-Mail, Communication Management with Phone Calls, etc.
Kapture CRM focuses on Engagement Management with Offline, Customer Feedback Management with E-Mail, Lead Management, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Kapture CRM
Focus area
Kapture CRM is better than Nextiva Customer Relationship Suite for
Software Failure Risk
About
Nextiva Customer Relationship Suite | Manage sales & customer support with one powerful CRM workspace.
Kapture: CRM platform for sales, operations & customer service
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
48
64
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Improve ROI
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Enter new markets internationally or locally
- See 3 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Build brand awareness
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Improve visibility
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Improve digital and social presence
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Increase customer life time value
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Improve internal communications
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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e-mail
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offline
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social media
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point of sale
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promotions
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on premises
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mobile
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website
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omnichannel
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mobile app
-
Facebook
-
Twitter
- See 11 more
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phone calls
-
chat
-
e-mail
-
offline
-
social media
-
point of sale
-
promotions
-
on premises
-
mobile
-
website
-
omnichannel
-
mobile app
-
Facebook
-
Twitter
- See 11 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
