Overview: Nextiva and Kapture CRM as CRM Category solutions.
Nextiva Customer Relationship Suite and Kapture CRM both cater to CRM needs but focus on distinct areas. Nextiva excels in customer communication and analytics, appealing to large enterprises and healthcare industries. Kapture, however, shines in social media management and brand awareness, predominantly used by transportation and marketing sectors. Nextiva offers robust vendor support, while Kapture emphasizes engagement and lead management. Each fits different business sizes and operational needs effectively.
Nextiva: Nextiva makes running a productive call center simple, starting at $50. Missed calls and low customer support ratings are minimized with Nextiva’s inbound call center solution.
Kapture CRM: Kapture CRM is an all-in-one omnichannel customer service platform integrating contact centers, service centers, and field force automation for seamless customer experience. Key features include real-time support, 360-degree customer view, and hassle-free returns management.
Nextiva and Kapture CRM: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Nextiva Customer Relationship Suite supports helpdesk and sales call management, aligning with enterprises seeking streamlined communication. read more →
Kapture CRM primarily supports engagement and customer feedback management, catering to brands focusing on customer interactions. read more →
Business Goals
Nextiva Customer Relationship Suite aims to enhance customer relationships and improve internal communications. read more →
Kapture CRM helps businesses enhance customer relationships and build brand awareness. read more →
Core Features
Nextiva Customer Relationship Suite features strong analytics and data capabilities with high custom reporting. read more →
Kapture CRM offers custom reporting and extensive integration features to support diverse business processes. read more →
Vendor Support
Nextiva provides comprehensive vendor support including 24/7 assistance and phone support. read more →
Kapture CRM offers 24/7 support but focuses more on chat and email communications. read more →
User Segments and Industries
Nextiva is predominantly used by large enterprises and the healthcare industry. read more →
Kapture CRM is popular in the transportation sector and among marketing-based companies. read more →
Operational Alignment
Nextiva fits well for large-scale operations seeking expansive customer communication solutions. read more →
Kapture CRM is aligned with smaller to mid-sized businesses focusing on brand engagement and lead handling. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Nextiva in Action: Unique Use Cases
How does Nextiva facilitate Helpdesk Management?
What makes Nextiva ideal for Collaboration?
What benefits does Nextiva offer for Communication Management?
Kapture CRM in Action: Unique Use Cases
What Are the key features of Kapture CRM for Engagement Management?
What makes Kapture CRM ideal for Customer Feedback Management?
What makes Kapture CRM ideal for Lead Management?
Alternatives
News
Latest Nextiva News
Nextiva accelerates global CX innovation with new India hub
Nextiva opened a 35,000 sq. ft. innovation hub in Bengaluru, India. This marks its largest international expansion to date. The new center will drive global customer experience (CX) technology innovation and support Nextivas unified customer experience management platform. The India hub is positioned to accelerate product development and enhance service delivery for enterprise clients worldwide.
Latest Kapture CRM News
PwC India, Kapture CX Partner To Develop Agentic Automation Solutions
PwC India and Kapture CX have formed a strategic partnership to develop agentic automation solutions. This collaboration aims to integrate Kapture CXs AI-powered customer experience platform with PwCs consulting expertise, delivering advanced automation for enterprise customer support and service operations.
