Comparison Summary
Introducing Livechat and Gladly
Livechat, Lime Connect, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas Gladly belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.
Gladly focuses on Helpdesk Management with Phone Calls, Lead Tracking, Sales Document Management, Lifetime Value Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LiveChat | Live Chat Software and Help Desk Software
Deliver stellar customer service without compromise
Age
2002
Financials
IPO
SERIES D
Business Need
Total Processes
(we found evidences for)
87
21
Total Goals
(we found evidences for)
18
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Scale best practices
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Reduce bounce
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Improve visibility
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Increase average basket value
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Grow market share
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Improve consistency
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Increase customer life time value
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Enter new markets internationally or locally
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Launch new products
- See 15 more
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Enhance customer relationships
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Acquire customers
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Shorten ramp up time
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Increase customer life time value
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Build brand awareness
-
Improve internal communications
-
Increase sales & revenue
-
Enter new markets internationally or locally
-
Launch new products
-
Improve digital and social presence
- See 7 more
Top Channels
Channels Used
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phone calls
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website
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chat
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e-mail
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mobile
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mobile app
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text SMS
- See 4 more
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phone calls
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website
-
chat
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e-mail
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mobile
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mobile app
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text SMS
- See 4 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Retail (17.0%)
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Computer Software (15.0%)
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Internet (11.0%)
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Retail (41.0%)
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Consumer Services (29.0%)
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Entertainment (26.0%)
Popular in Segments
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SMB and MidMarket (75.0%)
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Enterprise (25.0%)
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SMB and MidMarket (8.0%)
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Enterprise (92.0%)