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Compare Khoros Communities vs Packback

Failure Risk Guidance Security Report ?

Failure Risk for Khoros Communities low Failure Risk for Packback medium
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Comparison Summary

For Khoros Communities vs Packback comparison, Our AI algorithm looked at 1645 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Khoros Communities and Packback to solve their respective business needs.

Pros and cons of Khoros Communities and Packback

Khoros Communities is more suited to businesses that require Engagement Management and Social Media Management with Social Media where as Packback is focused towards Engagement Management and Coaching with E-Mail .

Both Khoros Communities and Packback are Community Management software, peers recommend Khoros Communities for social media analytics and helpdesk management where as Packback is more known for coaching and engaging and following up .

logo Khoros Communities

Focus area

Khoros Communities is better than Packback for

Software Failure Risk

  • low

logo Packback

Focus area

Packback is better than Khoros Communities for

Software Failure Risk

  • medium

About

Online brand communities to create digital spaces for customers

Packback is an AI-supported online discussion platform

Financials

PRIVATE

SERIES B

Business Need

Total Processes
(we found evidences for)

51

27

Total Goals
(we found evidences for)

11

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (79)

Read Reviews (150)

engaging and following up

Read Reviews (52)

Read Reviews (148)

social media management

Read Reviews (36)

Read Reviews (7)

social media analytics

Read Reviews (27)

Read Reviews (0)

engaging on social media

Read Reviews (2)

Read Reviews (7)

helpdesk management

Read Reviews (25)

Read Reviews (0)

content management

Read Reviews (22)

Read Reviews (2)

content publishing

Read Reviews (6)

Read Reviews (2)

content sharing

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (17)

Read Reviews (1)

sharing knowledge

Read Reviews (3)

Read Reviews (1)

communication management

Read Reviews (16)

Read Reviews (14)

sending & publishing communications

Read Reviews (12)

Read Reviews (12)

community building

Read Reviews (13)

Read Reviews (2)

customer feedback management

Read Reviews (12)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (7)

Read Reviews (0)

campaign management

Read Reviews (6)

Read Reviews (0)

competitive intelligence

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (4)

Read Reviews (1)

sales document management

Read Reviews (4)

Read Reviews (6)

proposal & quote management

Read Reviews (2)

Read Reviews (5)

contract management

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (3)

Read Reviews (0)

training & onboarding

Read Reviews (2)

Read Reviews (3)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

advocacy management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (1)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (4)

courses & assessment

Read Reviews (0)

Read Reviews (4)

create learning path

Read Reviews (0)

Read Reviews (4)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

lead qualification

Read Reviews (0)

Read Reviews (2)

lead qualification: technographic

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Build brand awareness

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve brand engagement

  • Improve digital and social presence

  • Launch new products

  • Improve efficiency

  • See 8 more

  • Scale best practices

  • Improve internal communications

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • on premises

  • trade shows

  • events

  • social media

  • video

  • user generated content

  • blogs

  • See 7 more

  • e-mail

  • promotions

  • offline

  • on premises

  • trade shows

  • events

  • social media

  • video

  • user generated content

  • blogs

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting