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Compare inSided vs PHPKB Knowledge Management Software

Comparison Summary

For inSided vs PHPKB Knowledge Management Software comparison, Our AI algorithm looked at 2120 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using inSided and PHPKB Knowledge Management Software to solve their respective business needs.

Pros and cons of inSided and PHPKB Knowledge Management Software

inSided is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as PHPKB Knowledge Management Software is focused towards Knowledge Management with User Generated Content and Helpdesk Management .

logo inSided

Focus area

Software Failure Risk

  • medium

logo PHPKB Knowledge Management Software

Focus area

Software Failure Risk

  • low

About

All-in-one customer success engagement platform

Knowledge Management Software to share knowledge with the team

Age

2011

Financials

SERIES E

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

29

Total Goals
(we found evidences for)

11

3

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


knowledge management


training & onboarding


content management

searching for content


customer feedback management

measuring customer satisfaction


contact list management


community building


workflow management


products & pricelist management


communication management

sending & publishing communications


competitive intelligence


rating and review management





lifetime value management


loyalty management


social media management

social media analytics


follower management


sales document management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more
  • Acquire customers

  • Enhance customer relationships

  • Improve visibility

Top Channels

Channels Used

  • blogs

  • user generated content

  • website

  • e-mail

  • phone calls

  • chat

  • social media

  • mobile

  • mass media

  • offline

  • video

  • point of sale

  • on premises

  • See 10 more
  • blogs

  • user generated content

  • website

  • e-mail

  • phone calls

  • chat

  • social media

  • mobile

  • mass media

  • offline

  • video

  • point of sale

  • on premises

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting