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Compare inSided community vs Packback

Comparison Summary

For inSided community vs Packback comparison, Our AI algorithm looked at 1507 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using inSided community and Packback to solve their respective business needs.

Pros and cons of inSided community and Packback

inSided community is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as Packback is focused towards Engagement Management and Coaching with E-Mail .

Both inSided community and Packback are Community Management software, peers recommend inSided community for helpdesk management where as Packback is more known for coaching .

logo inSided community

Focus area

inSided community is better than Packback for

Software Failure Risk

  • medium

logo Packback

Focus area

Packback is better than inSided community for

Software Failure Risk

  • medium

About

Central platform for engagement amongst customers in different categories

Packback is an AI-supported online discussion platform

Age

2011

Financials

SERIES E

SERIES B

Business Need

Total Processes
(we found evidences for)

40

27

Total Goals
(we found evidences for)

10

4

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


contact list management


customer feedback management

measuring customer satisfaction


content management

content publishing


knowledge management


community building


lifetime value management


products & pricelist management


competitive intelligence


loyalty management


workflow management


communication management

sending & publishing communications


rating and review management



follower management



generation of new leads


training & onboarding


social media management

engaging on social media



proposal & quote management


sales document management

proposal & quote management


create learning path


courses & assessment

create learning path


sales review & feedback



lead qualification: technographic


lead qualification

lead qualification: technographic


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Improve internal communications

  • Build brand awareness

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Increase customer life time value

  • See 7 more
  • Scale best practices

  • Improve internal communications

  • Increase sales & revenue

  • Improve digital and social presence

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • on premises

  • trade shows

  • events

  • social media

  • video

  • user generated content

  • blogs

  • See 7 more
  • e-mail

  • promotions

  • offline

  • on premises

  • trade shows

  • events

  • social media

  • video

  • user generated content

  • blogs

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting