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Google Voice vs CloudTalk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Google Voice medium Failure Risk for CloudTalk low
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Comparison Summary

This comparison report of Google Voice vs. CloudTalk is based on a specific set of business needs and context. The comparison uses 3319 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Google Voice and CloudTalk

Google Voice belong to a category of solutions that help Community Management, whereas CloudTalk belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Google Voice covers Sales Call Management with Phone Calls, Conference Call Management with Offline, Communication Management with Text SMS, Helpdesk Management with Phone Calls, etc.

CloudTalk focuses on Helpdesk Management with Phone Calls, Sales Call Management with Phone Calls, Conference Call Management with Offline, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Google Voice

Focus area

Google Voice is better than CloudTalk for

Software Failure Risk

  • medium

logo CloudTalk

Focus area

CloudTalk is better than Google Voice for

Software Failure Risk

  • low

About

Google Voice: Smart voice calling on all your devices

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

Financials

SERIES A

SEED

Business Need

Total Processes
(we found evidences for)

56

37

Total Goals
(we found evidences for)

10

6

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (100)

Read Reviews (84)

call recording

Read Reviews (58)

Read Reviews (77)

call transcription

Read Reviews (23)

Read Reviews (0)

call searching

Read Reviews (3)

Read Reviews (0)

conference call management

Read Reviews (56)

Read Reviews (36)

communication management

Read Reviews (54)

Read Reviews (17)

sending & publishing communications

Read Reviews (36)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (15)

helpdesk management

Read Reviews (42)

Read Reviews (102)

collaboration

Read Reviews (30)

Read Reviews (0)

engagement management

Read Reviews (17)

Read Reviews (4)

engaging and following up

Read Reviews (8)

Read Reviews (1)

contact list management

Read Reviews (16)

Read Reviews (17)

sales document management

Read Reviews (9)

Read Reviews (2)

social media management

Read Reviews (6)

Read Reviews (1)

scheduling post to social media

Read Reviews (3)

Read Reviews (0)

social media analytics

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (4)

Read Reviews (6)

content management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (1)

identify target customers

Read Reviews (2)

Read Reviews (0)

international marketing

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (0)

Read Reviews (11)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

customer feedback management

Read Reviews (0)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

social media marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enter new markets internationally or locally

  • Enhance customer relationships

  • Improve internal communications

  • Grow market share

  • Improve digital and social presence

  • Launch new products

  • Improve brand engagement

  • Build brand awareness

  • Increase sales & revenue

  • See 7 more

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • offline

  • events

  • trade shows

  • mobile app

  • e-mail

  • social media

  • video

  • chat

  • text SMS

  • Facebook

  • See 9 more

  • phone calls

  • mobile

  • offline

  • events

  • trade shows

  • mobile app

  • e-mail

  • social media

  • video

  • chat

  • text SMS

  • Facebook

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting