Comparison Summary
This comparison report of GetFeedback vs. IntouchSurvey is based on a specific set of business needs and context. The comparison uses 4088 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing GetFeedback and IntouchSurvey
GetFeedback, IntouchSurvey, Nicereply, Survicate, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
GetFeedback covers Collecting Feedback, Engaging Conversational Surveys with E-Mail, Training & Onboarding, Campaign Management with E-Mail, etc.
IntouchSurvey focuses on Collecting Feedback with Mobile, Helpdesk Management with Phone Calls, Engaging Conversational Surveys with Offline, Event Management with Mobile, etc.
"GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. " - Lauren Jenkins
"It can cost five times more to attract a new customer than it does to retain an existing one. " - Forbes
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Feedback Management Tool to Collect, Integrate, Visualize CX data
Effortlessly capture customer insights to drive growth
Age
1999
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
63
23
Total Goals
(we found evidences for)
15
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve ROI
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Increase sales & revenue
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Enter new markets internationally or locally
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Increase average basket value
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Improve consistency
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Improve efficiency
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Establish thought leadership
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Improve internal communications
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Launch new products
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Grow market share
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Improve digital and social presence
- See 12 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Increase average basket value
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Improve efficiency
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Build brand awareness
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Improve digital and social presence
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Improve ROI
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Launch new products
- See 7 more
Top Channels
Channels Used
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mobile
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social media
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phone calls
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offline
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on premises
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promotions
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point of sale
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mobile app
- See 5 more
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mobile
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social media
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phone calls
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offline
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on premises
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promotions
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point of sale
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mobile app
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
