Comparison Summary
Introducing FullStory and Riverbed
FullStory, Algolia, Mouseflow, etc., belong to a category of solutions that help Conversion Rate Optimization, whereas Riverbed belong to a category of solutions that help Digital Experience Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
FullStory covers Engagement Management with Website, Products & Pricelist Management, Helpdesk Management with Chat, Customer Feedback Management, etc.
Riverbed focuses on Collaboration with Chat, Competitive Intelligence, Sales Document Management, Performance Management with E-Mail, etc.
"The thing that sold us on FullStory is the ability to break down the silos that we naturally create in the company. Customers are not just in email, or on the web, or in other market places, it’s an entire ecosystem they are consuming. Getting a uni...fied set of data is extremely important. Everyone can talk about the customer experience and success, but using similar metrics is so important to be able to share that story correctly. " - Vishal Arora
"Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how the...se apps are performing. " - Jeremy Hoyland
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About
FullStory - Digital Experience Analytics, Session Replay, Heatmaps
The Leader in AIOps for Observability
Age
2004
Financials
SERIES C
SERIES D
Business Need
Total Processes
(we found evidences for)
64
24
Total Goals
(we found evidences for)
12
7
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Increase sales & revenue
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Launch new products
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Enter new markets internationally or locally
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Scale best practices
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Improve internal communications
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Improve efficiency
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Grow market share
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Improve ROI
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Establish thought leadership
- See 9 more
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Improve efficiency
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Improve digital and social presence
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Acquire customers
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Enhance customer relationships
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Enter new markets internationally or locally
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Manage risk
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Scale best practices
- See 4 more
Top Channels
Channels Used
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mobile
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chat
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e-mail
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Skype
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mobile app
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offline
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video
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phone calls
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point of sale
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website
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Slack
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on premises
- See 9 more
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mobile
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chat
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e-mail
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Skype
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mobile app
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offline
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video
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phone calls
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point of sale
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website
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Slack
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on premises
- See 9 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Retail (20.0%)
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Internet (20.0%)
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Hospitality (15.0%)
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Legal Services (100.0%)
Popular in Segments
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SMB and MidMarket (67.0%)
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Enterprise (33.0%)
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SMB and MidMarket (0.0%)
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Enterprise (100.0%)