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DocuWare vs Infinity ECM: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of DocuWare vs. Infinity ECM is based on a specific set of business needs and context. The comparison uses 2267 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing DocuWare and Infinity ECM

DocuWare, Infinity ECM, Onbase by Hyland, M-files, etc., belong to a category of solutions that help Content Management Systems. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

DocuWare covers Workflow Management, Sales Document Management, Content Management, Training & Onboarding, etc.

Infinity ECM focuses on Collaboration with Offline, Sales Document Management, Sales Call Management with Phone Calls, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo DocuWare

Focus area

DocuWare is better than Infinity ECM for

Software Failure Risk

  • low

logo Infinity ECM

Focus area

Software Failure Risk

  • low

About

DocuWare | Document management and workflow automation for business everywhere

Infinity ECM: Enterprise Content Management platform...

Age

1988

Financials

M&A

Business Need

Total Processes
(we found evidences for)

50

47

Total Goals
(we found evidences for)

12

6

Top Processes

Evidences indicate better relative satisfaction


workflow management


sales document management

contract management

proposal & quote management


content management

content publishing


training & onboarding



contact list management


lead qualification

lead qualification: technographic

lead qualification: firmographic


billing and invoice management


generation of new leads



engagement management

engaging and following up


revenue cycle management


communication management

sending & publishing communications


account management


customer feedback management

measuring customer satisfaction


conference call management



promotion management


discount management



customer case management


knowledge management


trade show marketing


products & pricelist management


relationship management


competitive intelligence


personalized marketing




sales call management


helpdesk management


calendar management



Top Goals

Goals Achieved

  • Acquire customers

  • Improve stakeholder relations

  • Enhance customer relationships

  • Improve visibility

  • Improve ROI

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Grow market share

  • See 9 more
  • Acquire customers

  • Enhance customer relationships

  • Manage risk

  • Increase sales & revenue

  • Improve internal communications

  • Improve efficiency

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • video

  • chat

  • e-mail

  • offline

  • text SMS

  • events

  • trade shows

  • mobile

  • promotions

  • website

  • display advertisement

  • mobile app

  • point of sale

  • on premises

  • social media

  • See 13 more
  • phone calls

  • video

  • chat

  • e-mail

  • offline

  • text SMS

  • events

  • trade shows

  • mobile

  • promotions

  • website

  • display advertisement

  • mobile app

  • point of sale

  • on premises

  • social media

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting