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Compare Balto vs Refract Conversation Intelligence

Comparison Summary

For Balto vs Refract Conversation Intelligence comparison, Our AI algorithm looked at 682 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Balto and Refract Conversation Intelligence to solve their respective business needs.

logo Balto

Focus area

  • coaching
  • Sales call management With Phone calls

Balto is better than Refract Conversation Intelligence for

logo Refract Conversation Intelligence

Focus area

  • coaching
  • Sales call management With Phone calls and Video and Mobile

Refract Conversation Intelligence is better than Balto for


Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.

Sales Coaching Software for Better Sales Conversations




Business Need

Total Processes
(we found evidences for)



Total Goals
(we found evidences for)



Top Processes

Evidences indicate better relative satisfaction

sales call management

objection handling

helpdesk management

sales review & feedback

training & onboarding

customer feedback management

workflow management

engagement management

engaging and following up

lead qualification

lead qualification: technographic

lead qualification: behavioural

opportunity management

communication management

contact list management

knowledge management

account management

conversion management

content management

competitive intelligence

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Scale best practices

  • Shorten ramp up time

  • Improve internal communications

  • Acquire customers

  • See 2 more
  • Increase sales & revenue

  • Improve stakeholder relations

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • phone calls

  • video

  • mobile

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Business Setting