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Compare Balto vs Refract Conversation Intelligence

Comparison Summary

For Balto vs Refract Conversation Intelligence comparison, Our AI algorithm looked at 682 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Balto and Refract Conversation Intelligence to solve their respective business needs.

logo Balto

Focus area

  • coaching
  • Sales call management With Phone calls

Balto is better than Refract Conversation Intelligence for

logo Refract Conversation Intelligence

Focus area

  • coaching
  • Sales call management With Phone calls and Video and Mobile

Refract Conversation Intelligence is better than Balto for

About

Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.

Sales Coaching Software for Better Sales Conversations

Financials

Seed

Private

Business Need

Total Processes
(we found evidences for)

23

25

Total Goals
(we found evidences for)

5

5

Top Processes

Evidences indicate better relative satisfaction



sales call management

objection handling


helpdesk management


sales review & feedback


training & onboarding


customer feedback management


workflow management


engagement management

engaging and following up


lead qualification

lead qualification: technographic

lead qualification: behavioural



opportunity management


communication management



contact list management


knowledge management




account management



conversion management



content management



competitive intelligence


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Scale best practices

  • Shorten ramp up time

  • Improve internal communications

  • Acquire customers

  • See 2 more
  • Increase sales & revenue

  • Improve stakeholder relations

  • Enhance customer relationships

  • Improve digital and social presence

  • Scale best practices

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • video

  • mobile

  • phone calls

  • video

  • mobile

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Business Setting