Amazon Connect vs Toky: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Amazon Connect medium Failure Risk for Toky medium

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Comparison Summary

This comparison report of Amazon Connect vs. Toky is based on a specific set of business needs and context. The comparison uses 2716 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Amazon Connect and Toky

Amazon Connect, Toky, Dialpad Ai Contact Center, CloudTalk, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Amazon Connect covers Sales Call Management with Phone Calls, Helpdesk Management with Review Sites, Contact List Management with Review Sites, Engagement Management with Review Sites, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Amazon Connect

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Toky

Focus area

Toky is better than Amazon Connect for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

About

Amazon Connect: Simple to use, cloud-based contact center

Toky | Business Phone System & Integrated VoIP Service

Age

1994

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

sales call management

call transcription

call recording

call searching

meeting management

helpdesk management

Read Reviews (67)

Read Reviews (124)

contact list management

Read Reviews (32)

Read Reviews (44)

creating contact list

contacts history

tracking contacts

engagement management

Read Reviews (26)

Read Reviews (14)

engaging and following up

Read Reviews (12)

Read Reviews (7)

communication management

Read Reviews (12)

Read Reviews (54)

tracking & monitoring communications

Read Reviews (9)

Read Reviews (13)

sending & publishing communications

Read Reviews (1)

Read Reviews (39)

workflow management

Read Reviews (7)

Read Reviews (9)

sales document management

contract management

proposal & quote management

Read Reviews (3)

Read Reviews (1)

training & onboarding

Read Reviews (4)

coaching

Read Reviews (3)

Read Reviews (1)

generation of new leads

Read Reviews (2)

Read Reviews (5)

campaign management

collaboration

telemarketing

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Launch new products
Scale best practices
Improve internal communications
Acquire customers
Improve consistency
Grow market share
See 4 more

Increase sales & revenue
Improve internal communications
Acquire customers
Enhance customer relationships
Improve digital and social presence
Build brand awareness
Improve consistency
See 4 more

Top Channels

Channels Used

phone calls
text SMS
website
e-mail
chat
Whatsapp
user generated content
blogs
mobile
offline
Slack
point of sale
video
events
trade shows
on premises
See 13 more

phone calls
text SMS
website
e-mail
chat
Whatsapp
user generated content
blogs
mobile
offline
Slack
point of sale
video
events
trade shows
on premises
See 13 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Amazon Connect vs Toky: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Amazon Connect vs. Toky is based on a specific set of business needs and context. The comparison uses 2716 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Amazon Connect and Toky

Amazon Connect, Toky, Dialpad Ai Contact Center, CloudTalk, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Amazon Connect covers Sales Call Management with Phone Calls, Helpdesk Management with Review Sites, Contact List Management with Review Sites, Engagement Management with Review Sites, etc.

Toky focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Amazon Connect

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Toky

Focus area

Toky is better than Amazon Connect for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Amazon Connect

Get a personalised risk report for Toky

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.