Real-World Case Studies and Customer Success Stories with GRANICUS, Inc

Sutherland Shire Council used Granicus' Balancing Act Housing Simulation to engage residents in planning for 1,000 new homes. The tool helped... 557 participants understand housing needs and submit their own housing plans. Community members learned about housing types and shared preferences for low-density options, with limited support for high-rise buildings. The process gave the council clear insights for its draft housing strategy. Participation and feedback were higher than with previous engagement methods.
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Granicus helped the City of Aurora, Illinois, modernize its digital services. The city launched a new website, engagement hub, and... improved 311 system. Active subscribers grew 10x, reaching over 160,000. Online service requests increased by 28%. The city saw 1.9 million pageviews in the first year. These changes improved resident engagement and earned multiple awards.
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Cheshire West and Chester Council used EngagementHQ to improve community engagement. They moved from traditional surveys to a digital platform... that offered forums, idea boards, and interactive maps. The council quickly launched the platform, which helped them gather feedback and spark conversations among residents. During the pandemic, the tool supported mental health, home schooling, and community support. EngagementHQ enabled the council to reach more people, analyze feedback, and build trust in the community.
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Granicus helped Richland County, SC rebuild its outdated website in just five months. The new site improved accessibility, cut bounce... rates by 5%, and added over 200,000 pageviews. More than 8,000 PDFs were replaced with accessible web content. Help desk tickets dropped to nearly zero. The project won "Website of the Year" for its impact on digital government services.
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Granicus helped Galveston County Consolidated Drainage District (GCCDD) automate workflows and modernize board meetings. GCCDD saved over 850 staff hours... per year and reduced meeting prep time by 75%. The district achieved $50,000 in annual staff capacity savings and $300,000 in yearly savings through proactive maintenance. Granicus solutions improved transparency, built community trust, and created a digital foundation for future growth. GCCDD now delivers better service and communication to over 40,000 residents.
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WSDOT uses govDelivery to send targeted email and text alerts to over 1. 2 million subscribers. The system delivers 99%...of messages, keeping drivers informed about traffic, construction, and emergencies. Operators can quickly send updates for collisions, jams, and bridge openings. WSDOT manages 361 custom email lists and sends 103 daily messages. The API automates communications, reducing operator workload and improving public safety.
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Granicus' govService helped Wirral Council cut energy bills for nearly 300 low-income homes. The council used a £2.3 million government... grant to fund energy improvements like insulation and solar panels. govService enabled a fast, user-friendly application process online and by phone. This let the council act quickly, helping more households and securing extra funding. The project improved health and wellbeing for hundreds and was recognized in the Granicus Digital Public Sector Awards.
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Granicus GovDelivery Communications Cloud helped West Sussex County Council connect 5,300 staff across many locations. The council used digital staff... updates to boost engagement, with 68% of employees interacting with the "One Voice" email newsletter. All digital staff communications are now tracked and can be optimized. One third of staff participated in a satisfaction survey, showing higher morale and better communication. Staff now feel more informed and valued by leadership.
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Granicus Experience Group helped Virginia's Department of Medical Assistance Services enroll over 250,000 new Medicaid members. The team used digital... outreach, including email, text, and social media, to reach newly eligible adults. A targeted campaign increased audience capture by 75% and reached 50,000 more people. The Medicaid expansion led to $355 million in net savings for Virginia. The project reduced uninsured rates and improved access to health care.
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Granicus helped the U. S. Department of the Treasury boost engagement for the Making Home Affordable program. Treasury used Granicus...to capture website visitors and send targeted e-bulletins. In less than a year, they gained 80,000 new subscribers. Web traffic increased by 18%. Visitors from Granicus stayed 67% longer on the site. Treasury kept homeowners informed and increased program participation before the deadline.
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Granicus Government Experience Cloud (GXC) helped Carmarthenshire County Council boost resident engagement. The council used Service Cloud and Communications to... reach more people online and deliver digital services. They saw higher engagement rates compared to their old system. The fostering service gained 185 subscribers with a 68% engagement rate. Staff found it easier to keep residents informed and involved.
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Granicus helped the City of Thousand Oaks cut paper use by digitizing council agendas. The city went from printing 43... agenda packets per meeting to just three. Webcasting enabled live and on-demand streaming of meetings, increasing transparency for 126,683 citizens. The iLegislate platform let council members access agendas anywhere, improving efficiency. Votecast made council voting visible to the public, boosting community involvement.
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Granicus helped the Yolo County Board of Supervisors transfer 700 hours of meeting video and related documents to a new online platform. The solution included... secure storage and easy access to historical meeting content. Residents can now search and view meetings on any device. The county maintained 240 video links with searchable agendas and timestamps. This improved transparency and public trust in local government.
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The Department of Veterans Affairs used govDelivery to boost engagement with its My HealtheVet portal. By analyzing Google Analytics and... survey data, the VA tailored content to veterans’ needs. This approach grew newsletter subscribers from 30,000 to over 1 million. Engagement rates hit 42%, and click rates reached 12%, both above benchmarks. The VA now uses a data-driven strategy to prioritize health communications for veterans.
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Granicus helped the City of Timmins launch a streaming video solution for city council meetings. The city needed to comply... with Canadian privacy laws requiring data to stay in Canada. Swagit’s CDN, now part of Granicus, stores and delivers content from Montreal. Residents can now access meetings online, even during harsh winters. This improved transparency and eased concerns about citizen engagement.
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Granicus helped the City of San Antonio broadcast live government meetings in both English and Spanish. Residents can search meeting... captions for key words. The city used Swagit video encoders and streaming services for this solution. San Antonio received its 7th All-America City Award for promoting equity and civic engagement. The city continues to support inclusiveness for English- and Spanish-speaking residents.
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The City of Houston needed a way to stream and store video without overloading its network. Swagit, now part of... Granicus, provided an automated streaming engine that handled all storage and streaming tasks. This solution removed the need for extra staff and kept the city’s network free from strain. Houston’s programming is now available on its municipal channel and any internet-connected device. The city benefits from 24/7 support and flexible, customized video streaming.
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Summit County used Granicus software to manage a high volume of short-term rentals with just a two-person team. The county improved... compliance by sending targeted communications and reminders to property managers and STR owners. They achieved a 78% median email open rate and collected $1.6M in payments in one year. The 24/7 hotline resolved over 400 complaints. Granicus helped Summit County track licenses, update regulations, and boost community engagement.
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Sutherland Shire Council used Granicus' Balancing Act Housing Simulation to engage residents in planning for 1,000 new homes. The tool helped... 557 participants understand housing needs and submit their own housing plans. Community members could choose a mix of dwelling types, with limits on single-family homes. The process shifted feedback from complaints to constructive input and increased participation compared to past methods. Insights from the simulation will guide the council’s draft housing strategy for the next 10–20 years.
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Granicus digital forms and services helped Stevenage Borough Council transform its online customer interface. The council increased the share of... customer requests handled online from 10.2% to 29.2% in two years. Website pageviews and automated payment usage also rose. The council reduced customer service resourcing by 29%. Residents now access more services online and enjoy faster, easier experiences.
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Silverthorne, Colorado used govDelivery to improve community communication. The town switched from a quarterly newsletter to multiple targeted newsletters for... residents, visitors, and businesses. Newsletter open rates rose to 45%-52%, and engagement reached 72%. The marketing team translated newsletters into Spanish to reach more people. Community engagement and awareness of events increased after using govDelivery.
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Snohomish County’s Planning and Development Services Department processes 9,000 to 10,000 permits each year. The county used Amanda to manage... land use approvals, building permits, and inspections. Amanda helped improve response times to resident questions with a new workflow form. Multiple departments now access data easily, reducing paperwork and streamlining tax decisions. Upgrading to Amanda 7 made permit processing more flexible and efficient for staff.
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Granicus helped the Town of Oakville, Ontario, digitize its permitting process. The old manual system took up to 5 days... for permit approvals. With Amanda’s Citizen Portal, approvals now take minutes. Staff time dropped by 30-40%. The town processes about 450 permits each year. The new system lets residents apply and get permits online, any time. Oakville’s project won 1st place in the 2023 Granicus Digital Government Awards.
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Granicus helped Scarborough Borough Council launch a digital service for health, social care, and housing. The council saw a 57%... increase in applications managed with the same resources. Tasks that once took over six months now finish in weeks, saving more than five months. The council contributed £40K in savings to corporate targets. The new system supports vulnerable people to live independently and improves quality of life outcomes.
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OneMeeting helped the City of Santa Ana make public meetings more accessible. Agendas are now available in 100+ languages with... minimal IT support. Staff no longer work late hours to publish agendas. Remote meetings increased public attendance. Spanish speakers can join and understand meetings more easily. The city now connects better with its diverse community.
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Sandwell Metropolitan Borough Council used Granicus' govService to launch the MyCouncillor Portal. Councillors struggled to manage casework and respond quickly... to residents. The new portal automated workflows and improved access to information. FOI responses for casework rose 46%, and councillor enquiry response times dropped from 13 to 8 days. Over 12,000 items were processed by 82 councillors, boosting digital skills and resident satisfaction.
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Granicus and GovDelivery help the City of Saint Paul keep 233,000 citizens informed. The city uses legislative management and communications... software to share meeting agendas, videos, and updates. The clerk’s office no longer manages manual email or mailing lists. Citizens can opt into notifications through an early notification system. Over 2,400 public videos and 2,226 hours of content are available online.
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Tai Calon Community Housing used Granicus Engagement Cloud to improve resident engagement. Before, they struggled to reach many tenants and... gather feedback. With the new platform, they collected more resident input and quickly responded to concerns. The portal helped shape policies, like those for vulnerable customers, based on real feedback. Over 500 residents registered in the first months, and engagement increased through interactive features and competitions. Staff now use the platform to connect with tenants and address issues faster.
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RISE used GovDelivery Interactive Text Messaging to improve communication with ex-offenders. Caseworkers managed almost 100 clients each, making regular contact... hard. With interactive texting, RISE reached 5,500 individuals and cut response times to 15 minutes. Class attendance rose by 30%. Texting reminders and document collection made it easier for clients and reduced caseworker strain. Stronger relationships and better tracking helped more people rejoin the community.
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EngagementHQ helped the City of Palm Desert double its reach to Spanish speakers in one year. The city used EngagementHQ... to centralize 28 projects and streamline communication, averaging 3,100 monthly views. Newsletters sent through the platform achieved an 82.5% open rate. Staff saved time by reducing project-based emails and calls. EngagementHQ improved transparency and trust with residents.
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OpenCities helped Oro Valley, Arizona, improve its city website for over 47,000 residents. The new site made it easier for... people to find information and complete tasks online. Homepage traffic rose by 70%, parks and recreation pageviews increased by 27%, and public works traffic grew by 34%. The city saw fewer calls and more online transactions. Staff can now update pages quickly, making the site more useful and transparent for everyone.
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Granicus' govDelivery helped the Oregon Department of Transportation boost its communication. ODOT saw a 149% increase in subscribers and a... 64% engagement rate. The agency used A/B testing to refine messages and segment audiences. Over 40,000 people signed up for Real ID updates. SMS alerts improved emergency and internal communications. Recruitment messages became more engaging, leading to more job applicants.
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Oregon Department of Environmental Quality used GovQA to modernize its public records request system. Before, the process was manual and... slow, using Sharepoint, FTP, DVDs, and email. With GovQA, they centralized requests, automated routing, and improved payment collection. The new system made reporting easier and allowed direct posting of documents for public access. About 5,000 requests per year are now managed more efficiently, with self-service options for users.
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The Office of the Traffic Commissioner used govDelivery by Granicus to launch a direct email news service. They grew their... subscriber base by 464%, reaching over 11,000 subscribers in 12 months. The email bulletins achieved a 77% engagement rate and became the top referrer of web traffic. Surveys showed that the emails helped operators stay updated on regulations and improved road safety compliance. The campaign also influenced business behaviours and supported key safety initiatives.
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Granicus govService helped North West Leicestershire Council digitise over 200 customer request forms. In 2020, residents submitted more than 37,500... forms online, saving the council 226 working days. The platform enabled quick rollout of pandemic-related services like isolation payments and business grants. Residents now access services 24/7, and staff spend less time on paperwork. The council saw a big increase in digital engagement and streamlined internal processes.
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Granicus Meeting and Agenda Suite helped the City of North Richland Hills save 12,000 sheets of paper each month and 18 trees per year. Staff now save... a full day per meeting on preparation and assembly. The city replaced manual agenda processes with digital tools, making meetings more efficient. Citizens can now engage more easily and see council votes in real time. The city saw increased citizen participation and faster staff response times.
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North Port Communications Division used Granicus govAccess to keep residents informed during Hurricane Ian. The team updated the city website... and sent emergency alerts, even after losing power. They coordinated with Sarasota County to maintain communications. Over 180,000 people visited the emergency site and social media posts reached 2.5 million impressions. The team handled thousands of calls and supported over 900 evacuations. After the storm, they improved their website and increased direct outreach to citizens.
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North Lanarkshire Council used GovDelivery’s Communications Cloud to boost digital communications. The council reached 24,000 more residents by growing its... email subscriber base. Engagement rates hit 75%, with each subscriber following five topics on average. Schools now send regular bulletins to parents, easing the load on the main communications team. Email referrals to the council website now surpass social media, doubling the digital following in 18 months.
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Norfolk Public Library needed a modern, mobile-friendly website. Granicus and govAccess redesigned the site with input from staff and users.... The new website is easy to use on any device and highlights library events and resources. Staff can now update content easily with the new CMS. Nearly 202,000 people visit the site each year, and over 62,000 attend events.
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Napa County used DisclosureDocs to automate Form 700 compliance for 350 filers. The team moved from manual, paper-based processes to... a fully digital system. This change led to 100% of the process being automated and a 99% on-time filing rate. Staff saw fewer calls and emails from filers, freeing up time for other duties. The county also improved transparency by making records available online.
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Granicus helped the Met Office launch a campaign to promote its new weather app. The goal was to reach 5,000... downloads in one month. The campaign drove 11,000 downloads, exceeding the target by 120%. Email open rates rose by 43% and click rates by 121%. A website overlay led to a 618% increase in new subscribers. The Met Office now reaches 250,000 people with critical weather updates.
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Milwaukee County Parks Department used Granicus' govService to automate event permit applications. The new MyCounty portal replaced four paper forms... with one online process. Staff now save 60-90 minutes per application and complete tasks 50% faster. The system tracks event status and improves accuracy. Residents and staff both benefit from easier, faster service.
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Granicus helped Maplewood, NJ, cut agenda preparation time by 75%. The township used govAccess, govDelivery, and govMeetings to move from... manual, paper-based processes to digital workflows. Employees can now edit and share agendas online from anywhere. The new website makes information easier to find and improves transparency. Residents now have better access to government services and information.
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Granicus 311 request management helped Longview, TX cut phone calls by 15% in one year. The city saved $8,000 and... reduced service request costs from $10 to $1 per interaction. Residents now submit requests online or by mobile, improving access and transparency. The platform integrates with Cityworks for real-time updates and easier management. Longview expanded digital services to include bill payments and activity registrations.
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Granicus helped the London Borough of Havering launch a digital recycling campaign. The council used web, email, social media, and... phone channels to promote green bin renewals. The campaign led to a 375% increase in renewals and £350k in extra income. Email subscribers grew from 2,296 to 55,530. Ninety-eight percent of renewals used self-service. The campaign drove a 20x increase in new account registrations.
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Leamington, Ontario used Granicus EngagementHQ to gather public input for a new on-demand transit system. The municipality replaced its old... fixed-route buses with a flexible, app-based service. Residents could suggest new stops and book rides online or by phone. In the first year, ridership increased by 275%. The new system also offered free rides for students and seniors, making public transit more accessible.
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Host Compliance helped the Town of Lake George manage short-term rentals more efficiently. The town saw a 67% increase in... permits issued and a 238% rise in permit revenue. Manual processes were replaced, saving time and effort. Officials could now address property system issues before they became major problems. The solution also helped protect the local environment and resources.
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Kingston upon Thames used Granicus' Balancing Act and EngagementHQ to run an online budget simulation. The council aimed to get... community input on budget proposals and increase participation. Attendance rose by over 200% compared to previous years. The average time spent on the site was 17 minutes, and the simulator was viewed 398 times. The project brought in more voices, especially from younger demographics, and improved awareness of local budget issues.
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Granicus helped King County move from manual, paper-based legislative processes to a fully digital workflow. Staff reduced agenda preparation time... from 20 hours to just 1 hour. The county saved about $385,000 in cumulative staff time and paper costs. Citizens now access legislative information and meeting videos online, improving transparency. Real-time automation increased accuracy and speed of information delivery.
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Kent County Council used Granicus EngagementHQ to launch Let’s Talk Kent, a digital engagement platform. They ran over 420 engagement... projects and registered 23,431 active users. The platform enabled 130,192 residents to become informed and generated 904,552 page views. The council broadened participation and saved money by consolidating statutory consultations onto one platform. The new tools made it easier for residents and stakeholders to engage online.
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Granicus govDelivery helped the Intellectual Property Office grow 9,691 new subscribers and reach a 55% engagement rate. The IPO moved... from manual, fragmented email outreach to a centralised, data-driven platform. They now send targeted messages, analyse engagement, and save on postal costs. Open rates tripled, and staff can measure impact and compliance with GDPR. The solution paid for itself through postage savings.
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Granicus helped Wrexham County Borough Council modernise its waste and recycling bin collection service. By integrating govDelivery and govService, the... council reduced customer calls by 48%. Over 12,000 residents now receive automated bin reminders. Self-service accounts grew to 18,000, and satisfaction reached 93%. The solution improved communication, reduced bin contamination by 27%, and made it easier for citizens to access services online.
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The City of Hurst, Texas used Granicus digital tools to help residents during Hurricane Harvey. Staff faced a flood of... calls and emails about donations and support. They needed a single source for accurate information. The city built a dedicated web page using Vision’s CMS. They sent digital messages with GovDelivery Communications Cloud. This multi-channel approach made it easier for residents to get updates before, during, and after the storm.
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Aberdeen City Council used Granicus govService to speed up handicap parking permit processing. Staff faced a backlog after new laws... increased applications to 260 per month. The council switched from paper forms to a digital process using a pre-built govService form. This change cut processing time from 12 weeks to 4 weeks. Staff now save over 13 hours each week. The new system is easy to use and keeps up with legal changes.
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Granicus' Host Compliance software helped Yates County, NY identify 753 short-term rentals, up from 200 previously tracked. The county collected... $185,000 in back taxes within six months, reaching a 67% compliance rate. Revenue funded local tourism and natural resource projects. The finance team moved from manual tracking to an automated, user-friendly dashboard. The county expects to collect over $200,000 by year’s end.
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Granicus helped Wrexham County Borough Council modernise its waste and recycling communications. The council used govDelivery and govService to send... automated bin reminders and educational messages to over 12,000 residents. This led to a 48% drop in customer calls and a 27% decrease in contaminated bins. Self-service accounts grew from 10,000 to 18,000, with a 93% satisfaction rate. Residents now get timely updates, and staff handle fewer queries.
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Granicus helped the City of Winder grow its digital newsletter subscribers by 5X in one year, reaching a third of the city’s population. Using govDelivery, Winder... reduced vendor calls and improved communication with residents and businesses. 40% of job fair applicants learned about the event through govDelivery. The city now has more newsletter subscribers than registered voters. Staff found the platform easy to use, saving time and boosting civic pride.
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Washoe County used Granicus’ Host Compliance software to manage short-term rental (STR) regulations. The county faced rising issues with unregulated... STRs, including noise and safety complaints. Granicus helped identify non-compliant listings and automate notifications to property owners. Over 600 STR permits were issued, with a compliance rate reaching 78%. Nearly 500 calls were handled through a dedicated hotline, improving enforcement and community satisfaction.
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Volusia County used Amanda to replace paper-based and disconnected systems. The county now issues 10,000–12,000 building permits and adds 30,000–35,000... records annually. Amanda helped them recoup their investment in 18–24 months. Residents and businesses can now access services and submit requests online. County staff work faster and share data easily. Automated processes keep the county compliant and residents safe.
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Granicus helped Union County, North Carolina, overhaul its website and intranet, leading to a digital-first culture. The county saw a... 15% increase in web traffic, 96% quality assurance compliance, 94% accessibility compliance, and 93% SEO compliance. Granicus tools enabled decentralized content management and improved collaboration across departments. Employees found it easier to access resources and contribute to digital projects. The project set a new standard for digital government services in the county.
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The Wasatch County Assessor’s Office used Host Compliance and TrueRoll to identify 350 non-compliant properties. This led to $1.8 million... in tax revenue being redistributed. The research process time was cut by 50%. The technology helped classify properties as primary or secondary more accurately. Tax rates for all county taxpayers were reduced as a result.
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Granicus DisclosureDocs and CampaignDocs helped the City of San Jose Clerk’s Office boost on-time Form 700 filings from 87% to 97%. The switch from... Netfile led to a 68% drop in paper filings and cut staff training time by 75%. The new system is easier to use, saving time for 2,500 designated filers. Public transparency improved with better search features for citizens. Staff now spend less time on support calls and more on compliance.
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Ontario Energy Board used Granicus to modernize its digital services. The agency launched a new digital engagement platform, improved its... website, and enabled electronic filing. These changes led to 37 hosted projects, 28 active projects, and over 48,000 unique site visits. More than 480 participants registered, and a recent survey showed high satisfaction with the new platform. The digital transformation saved time, reduced costs, and improved stakeholder engagement.
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Granicus helped the New York Department of Labor manage a surge in unemployment claims during COVID-19. The department used govDelivery... to send over 100 million emails and launched targeted newsletters for citizens, businesses, and officials. They upgraded their IVR and CRM systems to handle millions of calls and improve claim management. NYSDOL paid out $105 billion in benefits to nearly 5 million people in two years, equaling 50 years of typical payouts. These changes improved communication, efficiency, and service for New Yorkers.
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OpenForms by Granicus helped Moreton Bay Regional Council launch a digital application process for COVID-19 financial aid. The solution was... created, tested, and launched in under one week. It automated the application process for 460,000 residents. Staff no longer had to manually process thousands of calls and applications. The system integrated with Centrelink and internal financial systems, speeding up aid delivery.
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Granicus Experience Group helped the HIRE Vets Medallion Program grow accepted applications by 127%. The program used govDelivery to expand... its audience from 450,000 to 3.6 million in three years. Targeted email campaigns and audience segmentation increased employer engagement. Program revenue rose 58% from year two to three. The partnership enabled sustainable growth for this self-funded government initiative.
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Host Compliance helped Nashville’s Finance Department collect $2. 8 million more in taxes from short-term rentals in one year. The...software identified rental addresses and owners, making it easier to educate hosts and ensure tax compliance. Over 90% of short-term rentals now hold permits with the city. The city achieved a 10x return on investment from the software. Host Compliance provided an auditable trail for accurate tax collection.
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Granicus Experience Group helped the District of Columbia Fire and Emergency Medical Services (FEMS) reduce non-emergency 911 calls by 10%. FEMS faced a... surge in non-emergency calls, straining resources. Granicus built a digital communications strategy using SMS and email campaigns to educate residents and guide them to the Nurse Triage Line. Over 1.3 million text messages were sent, with a low unsubscribe rate. The program improved health literacy and redirected patients to appropriate care, easing pressure on emergency services.
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DFPI used Granicus' govDelivery to improve communication with financial institutions and stakeholders. The agency achieved a 96% email delivery rate,... 53% open rate, and 17% click-through rate. COVID-19 guidance emails saw a 70% open rate and 97.4% delivery. Automating weekly communications now takes one person seconds instead of a full clerical day. DFPI saved thousands of dollars each year by switching to digital notifications.
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Kitsap County used govDelivery to fight misinformation and keep residents informed during COVID-19. The county sent daily bulletins and used... analytics to tailor messages. In three months, they gained nearly 10,000 new subscribers, a 25% increase. Email open rates reached 40.6%. The small team managed content from 50 contributors and reached millions across email, SMS, and social channels.
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Granicus govDelivery helped the Alaska Department of Transportation alert 34,000 subscribers after a 7. 0 earthquake. The comms team sent...140 targeted bulletins via email and text, reaching citizens within minutes. Messages achieved a 74% engagement rate and over 99% deliverability. The subscriber base grew by 21% in a year. Citizens valued instant updates on road safety during the crisis.
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Host Compliance by Granicus helped Nashville double its short-term rental compliance rate. The city now has 91% of STRs permitted... and paying taxes. The software enabled proactive enforcement, reducing manual work and public complaints. Four staff manage 5,700 units, with 1,400 units per employee. Fees collected support public services and affordable housing.
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Granicus govAccess helped the Maricopa County Clerk of the Superior Court modernize its website. The new site handled 8,300 online... requests in 4 months, with 65% managed by a virtual assistant. Staff can now update content without IT help. The site saw 1.4 million page views in 6 months. Mobile users made up 45% of traffic. Residents can access services and information anytime, from any device.
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DisclosureDocs helped the City of Ventura increase digital Form 700 filers by 23%, from 240 to 297. The city clerk’s... office used the software to automate notifications and track compliance for 300 filers. With a small team of three, they managed all filers and ethics training certifications more efficiently. The Ethics Training Tracker module reduced process overlap with HR. Staff now focus on non-filers and improve on-time filing rates using dashboards and automated reminders.
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Granicus govDelivery helped the City of Kirkland reframe its community engagement newsletter. The city used data tools to centralize messaging... and improve communication with residents. They achieved a 43% average open rate and a 5-8% click rate with 6,845 subscribers. A recent survey saw 30% of responses come from the newsletter, outperforming social media. The city streamlined internal processes and increased engagement with public services.
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Bureau of Health Workforce used govDelivery to launch BHW Vitals, a weekly internal newsletter. The goal was to reduce email... overload and improve staff connection. The newsletter achieved a 70% average open rate, far above typical benchmarks. Targeted email campaigns for scholarship participants reached 60-75% open rates. Application launch blasts went to 300,000 people, with a 25% open rate. The newsletter became a key part of agency culture and improved communication across teams.
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Granicus' govAccess CMS helped the City of Sunnyvale, California, improve its website. The city saw a 17% increase in accessibility... and a 98% trustworthiness score. Mobile responsiveness rose by 9%, and SEO score improved by 6%. The new CMS made it easy to update navigation, create new pages, and enhance user experience. Staff training and ongoing feedback supported continuous improvement.
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MDHHS used the Granicus govDelivery Communications Suite to boost foster parent recruitment. They ran three digital campaigns using email and... SMS to reach more people. Their subscriber base grew from 2,000 to nearly 23,000. The first SMS campaign led to 90 phone calls with interested foster parents. MDHHS saw a 23% SMS response rate and increased awareness about foster care in Michigan.
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Sarasota County used Granicus CMS to digitize public notices, saving $200,000 annually. The new system cut publishing lead time by... 50% and boosted accessibility, with over 1,000 monthly page views and a 71% email open rate. Citizens now access notices online instead of buying newspapers. The platform improved ADA compliance and made updates easier. Sarasota County became a model for other counties seeking digital transformation in public communication.
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San Anselmo, CA clerks struggled with complex board and agenda management software. Staff spent up to nine hours preparing meeting... materials and relied on manual workarounds. Granicus govMeetings and Boards and Commissions tools replaced the old system. Implementation took just two months. Staff now save 70% of their time, completing tasks in two hours. The new workflow improved transparency and made processes easier for everyone.
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Granicus helped Franklin Township upgrade its digital engagement for residents. The township integrated website management and agenda tools to improve... citizen service and board meeting access. Features like video tagging made meetings easier to search by topic. Security and flexibility were key factors in choosing Granicus. Early results include streamlined digital experiences and better access for both citizens and staff.
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Granicus Government Experience Cloud helped Radnor Township modernize its digital communications. The township sent 1.7 million emails and 57,000 texts... in one year, achieving a 66% engagement rate. Subscriber growth reached nearly 98% in 12 months. The new website and integrated tools improved transparency and made public meetings more accessible. Residents now have better access to real-time updates and meeting information.
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Tacoma-Pierce County Health Department used Granicus digital tools to boost COVID-19 outreach. They grew their subscriber base from about 200... to nearly 50,000 people. Engagement reached 71.3%, with an 84% year-over-year subscriber growth. Their vaccine campaign reached people over 225 million times. The department used targeted messaging and partnerships to build trust and deliver 1.7 million vaccine doses.
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Granicus helped the Village of Orland Park, IL redesign its website using govAccess. The new site made it easier for... residents to find information, reducing calls and emails to staff. The "rule of three" approach ensured users could reach key info in under three clicks or three minutes. Collaboration between departments improved as website maintenance became a shared responsibility. The village also saw increased social media following and higher user engagement.
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Orange County Sanitation District used Granicus Government Experience Cloud to modernize board meeting and public records processes. Agenda packet creation... time dropped from up to 12 hours to just 90 minutes. Public records request processing shrank from 2 hours to 10 minutes. The district now offers livestreamed meetings and digital access, increasing public participation. Staff collaboration improved with centralized digital tools, reducing paper waste and manual work.
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Host Compliance by Granicus helped the Village of Ruidoso boost short-term rental compliance from 54% to 92% in one year. The new system... made it easy for hosts to register and pay taxes. In the first six months, compliance jumped by 31% and $23,360 in fees were collected, seven times the budgeted amount. The village collected $673,000 in lodgers’ tax in the first year. Staff now process permits in minutes, not weeks.
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Kirklees Council used Granicus govDelivery to launch the 'Resolution: Revolution' email campaign. The campaign sent 32 drip emails over 66... days to help residents keep their New Year's resolutions. 71% of participants kept their resolutions, far exceeding the expected 14–19%. 89% of survey respondents said the emails helped them. The campaign used friendly messaging and tailored journeys based on signup time. Kirklees Council showed how digital communication can improve public health outcomes.
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Granicus' govDelivery platform helped HESC send over 2. 3 million bulletins and 160,000 text messages to 644,000 recipients. HESC used...targeted text and email messaging to reach students and parents about financial aid. The platform enabled audience segmentation by grade and role, improving message relevance. Engagement rates reached nearly 70%. HESC saw more students and families attend events and access resources. The solution made communication faster and more personal for their tech-savvy audience.
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Nova Scotia uses the Amanda platform to manage over 500 types of licenses, permits, and inspections. The government integrated more... than 25 systems, saving C$5.5 million each year. Amanda gives a single business number for all departments, reducing duplicate work. About 400,000 transactions worth over C$500 million are processed annually. The platform helps government staff work across programs and improves services for residents and businesses.
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NOACA used Granicus' govAccess to build a digital hub for public engagement during COVID-19. The new website helped NOACA gather... input for its 20-year plan, replacing in-person meetings. The digital strategy drove over 5,800 website visits and 136,000 interactions. NOACA hosted 96 online meetings and 20 podcasts and webinars with increased downloads. The campaign earned national recognition for innovative community engagement.
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NHTSA used govDelivery TMS to send 6. 2 million targeted messages yearly about vehicle recalls. Their old email system was...slow and unreliable, sometimes taking 24 hours to send alerts. With govDelivery, messages now reach inboxes in about 20 minutes and avoid spam filters. NHTSA achieved a 99% deliverability rate and a 51% open rate, three times the industry average. The agency now connects millions of Americans to vital safety information faster and more reliably.
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Granicus govAccess helped Monterey County Housing and Community Development cut digital sprawl. The team reduced excess webpages by 75% and... increased website traffic by 68%. Over 4,500 documents were organized and scheduled for digital updating. The average time spent on webpages rose by 15%. The new CMS improved search, navigation, and user experience for both staff and the public.
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NHS South, Central and West used EngagementHQ by Granicus to digitalise engagement with patients and staff. The platform enabled over... 112,000 visits and 17,000 contributions to health and care projects. NHSSCW streamlined project setup, improved data analysis, and increased operational efficiency. The solution supported 64 Green Plan projects, advancing sustainability goals. Staff could quickly launch engagement projects, freeing up resources for complex community work.
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Granicus Host Compliance and EngagementHQ helped Missoula, MT double its short-term rental identification rate to 90% across 543 properties. Staff research time... was cut in half. Over 500 residents engaged with the project page. The city used data tools to improve policy enforcement and public awareness. Automated reminders and public outreach increased compliance and community feedback.
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Granicus Host Compliance helped Marin County boost short-term rental compliance to 71%. The software automated monitoring across 54 listing sites,... saving staff time and reducing confusion over back taxes. Marin County identified 600 non-compliant operators and achieved a 98% response rate in outreach. Online permitting and bulk email reminders led to an 80% drop in prior-year business license delinquencies. Staff now spend less time on manual processes and more on proactive compliance.
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