govDelivery: Product updates, Customer stories, and Insights | 2026 Cuspera

King County Elections used govDelivery and Granicus Experience Group to send targeted mail-in ballot alerts. The goal was to increase transparency and voter participation. Over 80% of voters who opte...d in were able to cure their ballots before the deadline. Opt-in voters saw a 67% higher cure rate and 91% greater turnout in a special election. Alerts were sent in five languages, soon expanding to seven.
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Operations Cloud helped the City of Doral cut agenda preparation time in half. A three-person team now prepares agendas twice as fast. They save 30,000 pages of paper each month. The city handles 400... public records requests monthly. Granicus solutions improved transparency and user experience for residents.
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Granicus Records Request Management helped Capistrano Unified School District cut workload by 25%. The district managed over 300 public records requests yearly with just one person. Before, they used... scattered spreadsheets and manual redactions. The new cloud-based platform centralized all requests, improved collaboration, and automated reporting. The solution reduced paper use, sped up response times, and made onboarding easier for new staff.
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Manchester, CT used EngagementHQ, OpenCities, and OpenForms to improve digital engagement. The town wanted to connect better with residents and move away from print communication. They moved 70% of s...ervices online. The website bounce rate dropped by 30%. Time to find information on the website was cut by 50%. Engagement response for public programs increased 100 times.
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Service Cloud by Granicus helped the City of Aurora, Illinois, improve digital engagement with residents. Before, Aurora used social media and static web pages to connect with citizens. With Service ...Cloud, Aurora increased survey responses to 800, reached 1.3k views for an alderman’s web page in one month, and grew newsletter subscribers to 70,000 with a 40% open rate. The city now gets more feedback and keeps residents better informed and involved.
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Granicus Operations Cloud helped the City of Doral, Florida, cut agenda preparation time in half. The city now saves 30,000 pages of paper each month by switching to digital agendas. A three-person t...eam manages 400 public records requests monthly with improved efficiency. The solution streamlined workflows, reduced internal emails, and made records more accessible. Staff and residents benefit from easier access to agendas, videos, and legislative history.
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