govDelivery Overview

GovDelivery by Granicus accelerates audience growth and connects via email, social, or text. The Granicus Network includes 300 million citizens who opted into government messages.

Use Cases

Customers recommend Engagement Management, Communication Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using govDelivery.

Other use cases:

  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Funnel Analysis
  • Subscription Management
  • Contact List Management
  • Digital Marketing
  • Collaboration
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using govDelivery.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve Efficiency
  • Acquire Customers
See all business priorities See less business priorities

govDelivery Use-Cases and Business Priorities: Customer Satisfaction Data

govDelivery works with different mediums / channels such as E-Mail. Text SMS. Social Media etc.

govDelivery's features include Alerts: Popups & Notifications, Templates, and Personalization. and govDelivery support capabilities include 24/7 Support, Email Support, Phone Support, etc. also govDelivery analytics capabilities include Custom Reports, and Analytics.

Reviews

"Time has been the biggest benefit of govMeetings. It makes my job so much easier, and I can focus on other things. I never have to stay late anymore." - Rhonda Coxon

govDelivery, Digimind Social Listening, Talkwalker Analytics, DBxtra, Locowise, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for govDelivery

Top Industries

  • Financial Services
  • Government Administration
  • Transportation/Trucking/Railroad

Popular in

  • Small Business
  • Large Enterprise

govDelivery is popular in Financial Services, Government Administration, and Transportation/Trucking/Railroad and is widely used by Small Business, and Large Enterprise,

Comprehensive Insights on govDelivery Use Cases

How can govDelivery enhance your Engagement Management process?

How does govDelivery facilitate Communication Management?

How does govDelivery address your Competitive Intelligence Challenges?

11+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well govDelivery solved their Conversion Rate Optimization needs. Cuspera uses 272 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
govDelivery testimonial

Rhonda Coxon

Town Clerk

Snowmass Village

Time has been the biggest benefit of govMeetings. It makes my job so much easier, and I can focus on other things. I never have to stay late anymore. Testimonial By Rhonda Coxon
govDelivery testimonial

Doug Bear

Communications Manager

Kitsap County

Using the metrics and data in govDelivery, we can effectively craft and tailor messages to reach our audience the way they want to be reached with the information they want to know. Testimonial By Doug Bear
govDelivery testimonial

Meadow Bailey

Communications Director

Alaska

govDelivery has been reliable in our everyday operations, but also in crisis. Our citizens love that they can hear from us via text. Testimonial By Meadow Bailey
CUSTOMERS TESTIMONIALS
govDelivery testimonial

Rhonda Coxon

Town Clerk

Snowmass Village

Time has been the biggest benefit of govMeetings. It makes my job so much easier, and I can focus on other things. I never have to stay late anymore. Testimonial By Rhonda Coxon
govDelivery testimonial

Doug Bear

Communications Manager

Kitsap County

Using the metrics and data in govDelivery, we can effectively craft and tailor messages to reach our audience the way they want to be reached with the information they want to know. Testimonial By Doug Bear
govDelivery testimonial

Meadow Bailey

Communications Director

Alaska

govDelivery has been reliable in our everyday operations, but also in crisis. Our citizens love that they can hear from us via text. Testimonial By Meadow Bailey

Case Studies

Government Administration

CASE STUDY City of Hartford, CT

Granicus helped the City of Hartford, CT, go fully digital with its City Hall. The city launched a new website with over 100 online forms, converting many PDFs to digital services. They now have over... 200 forms and more than 24,000 online submissions. Granicus's public records request software made the process faster and easier for residents. The new digital platform improved access and engagement for the Hartford community.

Government Administration

CASE STUDY city of Arlington, Texas

Granicus helped the city of Arlington, Texas, modernize its website with a resident-first approach. The city wanted a user-friendly, data-driven site that was easy to navigate. Granicus delivered a n...ew website with 74 forms, 52% fewer webpages, and a 40% improvement in finding key content. The project finished in 9 months. Residents now find information faster and the site is easier to manage.

Government Administration

CASE STUDY Virginia Department of Motor Vehicles (DMV)

Granicus helped the Virginia Department of Motor Vehicles modernize its communication system. The DMV replaced its old notification system with Granicus’ API-based platform for email and SMS. This al...lowed secure, targeted notifications and faster message delivery. The DMV sent 5,433 license renewal emails and created 3 custom short codes using AWS. They saw a 70% reduction in standard wait time for short code setup. Staff and residents now experience better reliability and efficiency.

Government Administration

CASE STUDY City of Olathe, Kansas

Granicus Civic Engagement Platform helped the City of Olathe, Kansas modernize its government services. The city improved its website with govAccess and enhanced communication using govDelivery. Agen...da management became easier with govMeetings Legistar. Residents now find information faster, with average search time down to under 2 minutes. Subscribers grew from 2,167 to over 60,000. Traffic to agenda pages doubled. The city continues to add new digital services for residents.

Government Administration

CASE STUDY Oklahoma Health Care Authority

Granicus' govDelivery helped Oklahoma Health Care Authority modernize Medicaid with a managed care model. OHCA used SMS and email to educate over 560,000 members about new health and dental plan choi...ces. The campaign led to a 135% average increase in daily enrollments and a 20% active plan selection rate. OHCA sent 558,000 SMS messages and saw a 6% increase in email open rates. The effort exceeded national benchmarks and set a new standard for Medicaid outreach.

Government Administration

CASE STUDY City of Valley, Nebraska

SmartGov helped the City of Valley, Nebraska, move permitting and inspections online. The city faced slow, manual processes and lots of paperwork. With SmartGov, they now process 700 permits online e...ach year. Staff save 10 hours every week. They get 300 fewer phone calls each year. The city finds 6 times more code violations. Contractors and homebuyers are happier with faster, easier service.

lightning

Peers used govDelivery for engagement management and communication management

govDelivery Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (30)
Analytics

4.36/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (30)
Analytics

4.36/5 ★

Read Reviews (4)

Software Failure Risk Guidance

?

for govDelivery

Overall Risk Meter

Low Medium High

Top Failure Risks for govDelivery

GRANICUS, Inc News

Product

Granicus launches Government Experience Agent (GXA), marking a new era of AI-powered ...

Granicus has launched the Government Experience Agent (GXA), an AI-powered digital agent designed to enhance public service interactions. GXA leverages proprietary public sector data to deliver accurate, compliant, and contextually relevant responses. It integrates with Granicus' Government Experience Cloud, providing real-time insights and optimizing government services. This innovation sets a new standard for digital public service, enhancing trust and reducing costs.

Product

Granicus CEO: Proprietary Data Is 'Secret Sauce' for AI Chatbots

Granicus has launched its first AI chatbot, the Government Experience Agent (GXA), designed to enhance customer service for local public agencies. The chatbot leverages Granicus' proprietary data from over 7,000 customers, providing precise, context-specific information on issues like permits and licensing. CEO Mark Hynes emphasizes the unique advantage of using their extensive anonymized digital interactions, setting GXA apart from generic chatbots.

Awards

AWS Recognizes Granicus With Government Competency Designation - ExecutiveBiz

Granicus earned the AWS Government Competency designation, recognizing its expertise in delivering cloud-based citizen experience solutions for government agencies. This award highlights Granicus' advanced technical capabilities and proven success in supporting public sector efficiency, innovation, and digital transformation through its AI-powered platform.

Product

Granicus Achieves AWS Government Competency Status - MarTech Cube

Granicus has achieved AWS Government Competency Status, recognizing its expertise in delivering cloud-based solutions tailored for government agencies. This status highlights Granicuss ability to meet strict security, compliance, and performance standards required for public sector digital transformation on Amazon Web Services.

GRANICUS, Inc Profile

Company Name

GRANICUS, Inc

Company Website

https://granicus.com/

HQ Location

Denver, CO

Employees

251-500

Social

Financials

PRIVATE