Sports Case Studies and Customer Success Stories with ISS 24/7 Incident Management System (IMS)
Buffalo Bills
- Sports
- Large
Buffalo, USA
24/7 Software helped the Buffalo Bills achieve 100% incident reporting from 2015 onward. The team used the platform to manage... incidents, improve real-time communication, and streamline lost & found and maintenance tracking. Mobile apps reduced radio traffic and enabled instant notifications for emergencies. Reports now provide leadership with clear snapshots of incidents and resolutions after every event. The Bills can now allocate resources based on real-time data and trends, improving stadium operations.
24/7 Software helped Lord's Cricket Ground improve dispatch times by over 70%. Before, staff used pen, paper, and spreadsheets, causing... delays in incident response. The Incident Management System gave all stakeholders a web-based tool to track and resolve issues fast. Lord's saw a 40% increase in maintenance incident completions and reduced callouts by up to 50%. The software improved cleaning, maintenance, and fire safety management for events.
24/7 Software helped the Denver Broncos improve stadium operations. The team replaced outdated pagers with a mobile platform for incident... and request tracking. They now average 171.8 requests per game and 42.4 wheelchair requests per game. Incident call volume dropped by 13.9% in the second year. Staff use 250 mobile apps for real-time reporting and faster response. The Broncos gained better data, reporting, and long-term process improvements.
24/7 Software helped the Florida Gators cut texts reported during their busiest game by 76%. The team saw a 156%... increase in weather-related messages sent to staff. Response times to incidents dropped by 50%. Staff can now access and share incident details quickly. The platform replaced handwritten notes and unreliable radios, making communication faster and more reliable. The Gators now manage game-day operations with digital records and real-time updates.
Events Services Case Studies and Customer Success Stories with ISS 24/7 Incident Management System (IMS)
Indiana State Fair Commission
- Events Services
- Medium
Indianapolis, USA
24/7 Software helped the Indiana State Fair Commission save 92. 5 hours managing incidents. Staff now complete incident reports in...the field using iPads, scan driver’s licenses, and track every call in real time. The mobile app improved data accuracy and made reports faster and easier. 90% of housekeeping calls were completed during the 2018 State Fair. Security officers save about 15 minutes per incident report, freeing up time for patrols and guest service.
Entertainment Case Studies and Customer Success Stories with ISS 24/7 Incident Management System (IMS)
Ball Arena
- Entertainment
- Large
Denver, USA
24/7 Software helped Ball Arena boost event productivity by 50% right after deployment. Before, staff used Microsoft Office to track... incidents, which made it hard to manage operations. With 24/7 Software, Ball Arena now documents maintenance, incidents, and activities in real time. The platform lets them manage 3,200 calls for service and 1,120 incidents each year. Staff can quickly access reports, improve fan experience, and run proactive operations.
Tottenham Hotspur & 24/7 Software Unite For Operational Excellence - fcbusiness
Tottenham Hotspur has partnered with 24/7 Software to enhance stadium management through the EliteOps platform, integrating safety, security, facilities, and guest services. This collaboration aims... to streamline event operations and improve fan experiences. Additionally, Tottenham is utilizing 24/7 Softwares Advanced Analytics for operational insights at their training facility, reinforcing their commitment to operational excellence.
