Medallia Concierge Overview

This is a summary of the comprehensive capabilities and benefits of Medallia Concierge based on over 946 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Medallia Concierge, TextUs, Heymarket, Trumpia, Avochato, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Medallia Concierge is right for your needs? Our Cuspera AI engine can evaluate how Medallia Concierge fits your specific business needs, industry, and context. Get your personalized assessment report today.

Medallia Concierge supports business activities such as:

  • Engagement Management
  • Communication Management
  • Contact List Management
  • Workflow Management
  • Social Media Analytics

Medallia Concierge can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Improve Digital And Social Presence, Enhance Customer Relationships, etc. It can help manage these activities if you use Phone Calls and Text SMS for these needs. As a solution, Medallia Concierge's capabilities include Personalization, Alerts: Popups & Notifications, Templates, etc.

Medallia Concierge was founded in 2001. Hospitality Vertical is its biggest customer base.

Reviews

"...Send follow up surveys and request online reviews from happy clients. ..." Client Text Messaging Software for Lawyers and Law Firms

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Medallia Concierge solved their SMS Marketing needs. Cuspera uses 946 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Medallia Concierge.

Other priorities:

  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Enhance Customer Relationships
  • Scale Best Practices
  • Build Brand Awareness
  • Improve ROI
  • Improve Brand Engagement
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Contact List Management , as the business use cases that they have been most satisfied while using Medallia Concierge.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Phone Calls and Text SMS

4.93/5 ★

Read Reviews (55)

"...Send follow up surveys and request online reviews from happy clients. ..." Client Text Messaging Software for Lawyers and Law Firms
engaging and following up

4.91/5 ★

Read Reviews (40)

"...It allows me to turn off notifications when I need some work-life balance, but also follow up with people from my phone when I leave the office and need to keep up with my contacts...."
Communication Management

4.84/5 ★

Read Reviews (42)

"...The customers appreciate the ability to just send quick messages regarding their order instead of calling or emailing. ...."
sending & publishing communications

4.61/5 ★

Read Reviews (20)

"...Use filters and tags to group contacts and instantly send relevant messages or promotions to multiple contacts at once. ..."
tracking & monitoring communications

4.04/5 ★

Read Reviews (2)

Contact List Management

4.83/5 ★

Read Reviews (27)

"...Very useful tool for the office great way for me to stay in contact with my clients. ...."
creating contact list

3.35/5 ★

Read Reviews (3)

"...Convert more of your leads into paying customers through mobile nurtures targeted to specific contact attributes captured. ..."
PEER EXPERIENCES
Engagement Management with Phone Calls and Text SMS

4.93/5 ★

Read Reviews (55)

"...Send follow up surveys and request online reviews from happy clients. ..." Client Text Messaging Software for Lawyers and Law Firms
engaging and following up

4.93/5 ★

Read Reviews (40)

Communication Management

4.84/5 ★

Read Reviews (42)

"...The customers appreciate the ability to just send quick messages regarding their order instead of calling or emailing. ...." Peer review by Chris C., Administrative Support
sending & publishing communications

4.84/5 ★

Read Reviews (20)

tracking & monitoring communications

4.84/5 ★

Read Reviews (2)

Contact List Management

4.83/5 ★

Read Reviews (27)

"...Very useful tool for the office great way for me to stay in contact with my clients. ...." Peer review by Brian D., Account Manager , Construction
creating contact list

4.83/5 ★

Read Reviews (3)

23+ more Business Use Cases

Our AI advisor, Wyz, harnessed 946 insights from peers and experts to help you assess how these Medallia Concierge use cases fit your SMS Marketing needs.

Frequently Asked Questions(FAQ)

for Medallia Concierge

What is Medallia Concierge used for?

Medallia Concierge is a SMS Marketing Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Engagement Management, Communication Management and Contact List Management .

What are the top features of Medallia Concierge?

Personalization, Alerts: popups & Notifications and Templates are some of the top features of Medallia Concierge.

Who uses Medallia Concierge?

Medallia Concierge is used by Hospitality, Information Technology And Services and Non-Profit Organization Management among other industries.

What are Medallia Concierge alternatives?

TextUs, Heymarket, Trumpia and Avochato are popular alternatives for Medallia Concierge.

Where is Medallia Concierge located?

Medallia Concierge is headquartered at 200 W 41st Street New York, NY 10036 USA.

Popular Business Setting

for Medallia Concierge

Top Industries

  • Hospitality
  • Information Technology and Services
  • Non-Profit Organization Management

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Medallia Concierge to Acquire customers and Increase sales & revenue

Peer and Expert Opinion on Features

for Medallia Concierge

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.45/5 ★

Read Reviews (77)
Alerts: popups & Notifications

3.02/5 ★

Read Reviews (47)
Templates

4.13/5 ★

Read Reviews (13)
Feedback surveys

4.65/5 ★

Read Reviews (13)
Ticketing

4.26/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.45/5 ★

Read Reviews (77)
Alerts: popups & Notifications

3.02/5 ★

Read Reviews (47)
Templates

4.13/5 ★

Read Reviews (13)
Feedback surveys

4.65/5 ★

Read Reviews (13)
Ticketing

4.26/5 ★

Read Reviews (5)

IT and Other Capabilities

for Medallia Concierge

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.14/5 ★

Read Reviews (25)
Data Import

3.83/5 ★

Read Reviews (87)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.14/5 ★

Read Reviews (25)
Data Import

3.83/5 ★

Read Reviews (87)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.43/5 ★

Read Reviews (172)
Phone Support

4.33/5 ★

Read Reviews (35)
Chat Support

3.43/5 ★

Read Reviews (12)
Email Support

2.88/5 ★

Read Reviews (10)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.43/5 ★

Read Reviews (172)
Phone Support

4.33/5 ★

Read Reviews (35)
Chat Support

3.43/5 ★

Read Reviews (12)
Email Support

2.88/5 ★

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.90/5 ★

Read Reviews (26)
Analytics

4.58/5 ★

Read Reviews (47)
Custom Reports

4.26/5 ★

Read Reviews (70)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.90/5 ★

Read Reviews (26)
Analytics

4.58/5 ★

Read Reviews (47)
Custom Reports

4.26/5 ★

Read Reviews (70)

Software Failure Risk Guidance

?

for Medallia Concierge

Overall Risk Meter

Low Medium High

Top Failure Risks for Medallia Concierge

Vendor Profile Details

Company Name

Medallia

Company Website

https://www.medallia.com/

Year Founded

2001

HQ Location

200 W 41st Street New York, NY 10036 USA

Employees

1001-5000

Social

Financials

SERIES F