WorkRails: Product updates, Customer stories, and Insights | 2026 Cuspera

WorkRails Services CPQ helped Dayforce automate their change request process. Dayforce faced high volumes of change requests and wanted to reduce manual work and speed up approvals. WorkRails deliver...ed a self-service portal with decision tree logic and CRM/ERP integration. This solution cut down manual data entry and reduced time from request to signature. Dayforce now spends more time on customer engagement and less on tedious tasks.
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WorkRails helped Namely speed up their services sales process. Namely used WorkRails to connect Salesforce CPQ, Zuora, NetSuite, and Workfront PSA. The new solution cut quote-to-order time from 14 da...ys to minutes. Order-to-booking dropped from 3 days to seconds. Namely grew services revenue by over 100%. Clients now buy services faster and get more value from Namely.
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WorkRails Services CPQ helped Smarsh automate proposal generation. Smarsh had a slow, manual process that took over 3 weeks for each proposal. WorkRails let them standardize service packages and use ...guided selling in Salesforce. Sales teams could now create proposals in minutes. Smarsh saw a 99% decrease in proposal generation time and removed the need for offline documents.
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WorkRails Services CPQ helped PTC cut the time to build and deploy service offerings by 30%. PTC faced slow, manual processes managing a large services portfolio. WorkRails automated service catalog ...management, making it faster to create, manage, and sell services. Sales and services teams can now build custom packages in minutes. Workforce enablement improved and customers saw value faster. PTC calls WorkRails a key partner for innovation and customer adoption.
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