Microsoft CSP Billing Software | CSP Automation Platform
Education Case Studies and Success Stories with WORK 365
CASE STUDY Schools Industry
Email to Case Automation helps schools manage support by creating cases from emails. The app links cases to the right contact or account. It copies email bodies and attachments to the case. Users say... it is easy to deploy and works well. The tool improves control and performance for support teams.
Information Technology and Services Case Studies and Success Stories with WORK 365
CASE STUDY KPCS
KPCS faced challenges with manual billing, high support volume, and tracking Azure usage. They used Work 365 to automate billing, support, and Azure tracking. This led to streamlined processes, expan...sion to 3 countries with multi-currency support, and improved customer satisfaction through self-service capabilities.
Heartland Business Systems (HBS) faced challenges in scaling their operations, including inefficiencies and revenue leakage. They partnered with Work 365 to automate billing functions and improve acc...uracy. This solution eliminated manual workload and created a scalable system, enhancing efficiency and operations.
Innovia Consulting faced challenges with manual processes that slowed sales, billing, and subscription management. They also had scalability issues due to evolving CSP requirements. By using Work 365... CSP and Billing Management, they automated these processes. As a result, they added 6,000 licenses without additional staff, reduced onboarding time to 3 minutes, and saved over 5,700 hours. This automation fueled a projected 300% growth.
365Solutions, a Gold-Certified Microsoft Partner, faced challenges with time-consuming billing and subscription management. They used Work 365 CSP and Billing Management to automate processes and ena...ble customer self-service. This led to an 80% reduction in billing time and 4 hours of daily sales productivity gained. Customer satisfaction improved due to better transparency and efficiency.
GadellNet, a Managed Services Provider, faced challenges with managing complex CSP subscriptions. This led to revenue loss and inefficiencies. By using Work 365, they reduced billing time by 80% and ...recovered $10,000 in missed monthly revenue. The solution improved their operational efficiency and streamlined subscription management.
Other Industry Case Studies and Success Stories with WORK 365
CASE STUDY Fusion Connect
Fusion Connect faced issues with inaccurate billing and manual processes. They lacked Microsoft integration and a self-service portal, leading to missed renewals and higher costs. Work 365 automated ...their processes, improved billing accuracy, and enabled customer self-service. This enhanced efficiency and customer satisfaction, setting Fusion Connect up for sustainable and scalable growth.
Amaxra, a Microsoft Indirect Partner, faced challenges with manual processes causing invoicing errors and revenue discrepancies. They used Work 365 to streamline recurring billing, eliminate manual e...rrors, and enable scalability. This led to accurate billing, recovery of lost revenue, and improved customer satisfaction.
