WORK 365: Product updates, Customer stories, and Insights | 2026 Cuspera

Work 365 helped Infinity Group save £1M each year. The company cut manual billing by 75% and improved turnaround times by 60%. Infinity Group unified finance, sales, marketing, and support with Work ...365, Dynamics 365, and Azure. They removed manual processes and disconnected tools. The business grew without adding more staff. Operations became more efficient and futureproofed for growth.
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Email to Case Automation helps schools manage support by creating cases from emails. The app links cases to the right contact or account. It copies email bodies and attachments to the case. Users say... it is easy to deploy and works well. The tool improves control and performance for support teams.
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Heartland Business Systems (HBS) faced challenges in scaling their operations, including inefficiencies and revenue leakage. They partnered with Work 365 to automate billing functions and improve acc...uracy. This solution eliminated manual workload and created a scalable system, enhancing efficiency and operations.
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GadellNet, a Managed Services Provider, faced challenges with managing complex CSP subscriptions. This led to revenue loss and inefficiencies. By using Work 365, they reduced billing time by 80% and ...recovered $10,000 in missed monthly revenue. The solution improved their operational efficiency and streamlined subscription management.
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Fusion Connect faced issues with inaccurate billing and manual processes. They lacked Microsoft integration and a self-service portal, leading to missed renewals and higher costs. Work 365 automated ...their processes, improved billing accuracy, and enabled customer self-service. This enhanced efficiency and customer satisfaction, setting Fusion Connect up for sustainable and scalable growth.
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365Solutions, a Gold-Certified Microsoft Partner, faced challenges with time-consuming billing and subscription management. They used Work 365 CSP and Billing Management to automate processes and ena...ble customer self-service. This led to an 80% reduction in billing time and 4 hours of daily sales productivity gained. Customer satisfaction improved due to better transparency and efficiency.
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