WORK 365 Overview

Work 365 transforms how Microsoft Partners manage CSP subscriptions and billing. By automating invoicing and provisioning, it simplifies the complexities of CSP management. Partners can expect streamlined operations that reduce manual errors and save time. The platform's native integrations with existing tools ensure seamless workflows, enhancing productivity across finance and IT teams. Work 365 is trusted globally, indicating its reliability and effectiveness in scaling cloud services. This solution is ideal for businesses aiming to optimize their cloud service management and billing processes, ensuring a smoother, more efficient operation.

Use Cases

Customers recommend Subscription Management, Billing And Invoice Management, Onboarding, as the business use cases that they have been most satisfied with while using WORK 365.

Other use cases:

  • Contract Management
  • Products & Pricelist Management
  • Account Management
  • Bundling Of Products
  • Helpdesk Management
  • Engaging Conversational Surveys
  • Payment Management
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using WORK 365.

Other priorities:

  • Improve Stakeholder Relations
  • Scale Best Practices
  • Improve Customer Satisfaction
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WORK 365 Use-Cases and Business Priorities: Customer Satisfaction Data

WORK 365's features include Personalization, and Recording. and WORK 365 support capabilities include 24/7 Support, Chat Support, Email Support, etc. also WORK 365 analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Work 365 is billing automation and subscription management platform and built for Microsoft CSP Partners to scale and grow their cloud business...." Peer review from IOTAP

WORK 365, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Work-365 is a Microsoft cloud billing software automation platform that addresses billing, invoicing, subscription, and provisioning challenges. CSPs, MSPs, and SaaS/B2B benefit from its streamlined solutions.

WORK 365 Customer wins, Customer success stories, Case studies

What Are the key features of WORK 365 for Subscription Management?

How efficiently Does WORK 365 manage your Billing And Invoice Management?

What solutions does WORK 365 provide for Onboarding?

What benefits does WORK 365 offer for Contract Management?

What Are the key features of WORK 365 for Products & Pricelist Management?

8 buyers and buying teams have used Cuspera to assess how well WORK 365 solved their Customer Feedback Management needs. Cuspera uses 249 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Infinity Group - Information Technology And Services

Work 365 helped Infinity Group save £1M each year. The company cut manual billing by 75% and improved turnaround times by 60%. Infinity Group unified finance, sales, marketing, and support with Work ...365, Dynamics 365, and Azure. They removed manual processes and disconnected tools. The business grew without adding more staff. Operations became more efficient and futureproofed for growth.

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Schools Industry - Education

Email to Case Automation helps schools manage support by creating cases from emails. The app links cases to the right contact or account. It copies email bodies and attachments to the case. Users say... it is easy to deploy and works well. The tool improves control and performance for support teams.

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Heartland Business Systems (HBS) - Information Technology And Services

Heartland Business Systems (HBS) faced challenges in scaling their operations, including inefficiencies and revenue leakage. They partnered with Work 365 to automate billing functions and improve acc...uracy. This solution eliminated manual workload and created a scalable system, enhancing efficiency and operations.

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GadellNet - Information Technology And Services

GadellNet, a Managed Services Provider, faced challenges with managing complex CSP subscriptions. This led to revenue loss and inefficiencies. By using Work 365, they reduced billing time by 80% and ...recovered $10,000 in missed monthly revenue. The solution improved their operational efficiency and streamlined subscription management.

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Fusion Connect - Managed Communications And Cloud Service Provider

Fusion Connect faced issues with inaccurate billing and manual processes. They lacked Microsoft integration and a self-service portal, leading to missed renewals and higher costs. Work 365 automated ...their processes, improved billing accuracy, and enabled customer self-service. This enhanced efficiency and customer satisfaction, setting Fusion Connect up for sustainable and scalable growth.

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365Solutions - Information Technology And Services

365Solutions, a Gold-Certified Microsoft Partner, faced challenges with time-consuming billing and subscription management. They used Work 365 CSP and Billing Management to automate processes and ena...ble customer self-service. This led to an 80% reduction in billing time and 4 hours of daily sales productivity gained. Customer satisfaction improved due to better transparency and efficiency.

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Work 365 - A Billing and Subscription Management for Microsoft CSP Partners

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Peers used WORK 365 for subscription management and billing and invoice management

WORK 365 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.08/5 ★

Read Reviews (10)
Analytics

3.85/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.08/5 ★

Read Reviews (10)
Analytics

3.85/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for WORK 365

Overall Risk Meter

Low Medium High

Top Failure Risks for WORK 365

IOTAP Inc. News

Awards

IOTAP Named to 2025 Inc. 5000 List of Americas Fastest-Growing Private Companies

IOTAP, the creator of Work 365, has been recognized on the 2025 Inc. 5000 list of America's fastest-growing private companies. This accolade highlights IOTAP's growth and the impact of Work 365 in aiding Microsoft cloud resellers and IT service providers with subscription and billing operations. The company is also preparing to launch Work 365 PV 3.0, enhancing billing and subscription management capabilities.

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Product

Work 365 Releases Version 4.8 to Help Microsoft Partners Adapt to Pricing Changes

Work 365 releases Version 4.8, enhancing CSP management and billing with features like product catalog management, billing automation, and self-service portals for Microsoft Cloud Solution Providers.

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Product

Dynamics Version 4.8 Release

Work 365 Dynamics Version 4.8 introduces features for product management, subscription management, billing automation, and self-service, enhancing CSP management and Azure billing solutions.

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Product

Power Version 2.0 Unveiled: New Features and Enhancements for CSP Management

Work 365 has launched Power Version 2.0, enhancing product catalog management, subscription billing, and self-service capabilities for CSP management and Azure billing. The update aims to streamline operations and improve customer experience for Microsoft Cloud Solution Providers.

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IOTAP Inc. Profile

Company Name

IOTAP Inc.

Company Website

https://www.work365apps.com/

HQ Location

11710 Plaza America Dr. Suite 2000, Tel: +1-703-884-3363, Reston, VA 20190, USA , Reston, Virginia 20190, US

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

PRIVATE