Voicea Overview
Voicea, available through Cisco DevNet Ecosystem Exchange, accelerates digital transformation. Tailored technology solutions meet specific business needs efficiently.
Use Cases
Customers recommend Collaboration, Engaging And Following Up, Call Transcription, as the business use cases that they have been most satisfied with while using Voicea.
Business Priorities
Enter New Markets Internationally Or Locally and Manage Risk are the most popular business priorities that customers and associates have achieved using Voicea.
Voicea Use-Cases and Business Priorities: Customer Satisfaction Data
Voicea works with different mediums / channels such as Video. Offline. and Phone Calls.
Voicea's features include Voice Transcription, and Recording. and Voicea support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Voicea analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Voicea is the voice collaboration platform that enables you to Turn Talk Into Action with EVA, the enterprise voice assistant...." Peer review
Peer review evidence (same sources as the product rating summary)
"...Voicea will be turning off integrations to all video-conferencing integrations other than Webex...." Migrate from Voicea to Fireflies.ai
"...Voicea s core product is its Enterprise Voice Assistant (EVA), a speech recognition tool that transcribes audio, providing highlights and action points for participants to follow up on. ..." Cisco to bring voice transcription to Webex with Voicea buy
"...As an agent talks to a customer on the phone, Voicea provides a call transcript and summary to automate the agent s call wrap-up, ensuring no action item goes unaddressed...." Cisco Contact Center Portfolio Enhancements Revolutionize Customer and Agent Experiences
Voicea, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Voicea Customer wins, Customer success stories, Case studies
What benefits does Voicea offer for Collaboration?
What solutions does Voicea provide for Engaging And Following Up?
How can Voicea enhance your Call Transcription process?
How does Voicea address your Communication Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Voicea solved their Conversation Intelligence needs. Cuspera uses 173 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
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Zacks Investment Ideas feature highlights: Salesforce, Cisco, Dell, Uber and Robinhood
Peers used Voicea for collaboration and engaging and following up
Voicea Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (36) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (36) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (6) |
Voicea Integrations
Voicea integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Voicea
Software Failure Risk Guidance
?for Voicea
Top Failure Risks for Voicea
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