Voicea Overview
Voicea, available through Cisco DevNet Ecosystem Exchange, accelerates digital transformation. Tailored technology solutions meet specific business needs efficiently.
Use Cases
Customers recommend Collaboration, Engaging And Following Up, Call Transcription, as the business use cases that they have been most satisfied with while using Voicea.
Business Priorities
Enter New Markets Internationally Or Locally and Manage Risk are the most popular business priorities that customers and associates have achieved using Voicea.
Voicea Use-Cases and Business Priorities: Customer Satisfaction Data
Voicea works with different mediums / channels such as Video. Offline. and Phone Calls.
Voicea's features include Voice Transcription, and Recording. and Voicea support capabilities include AI Powered, 24/7 Support, Phone Support, etc. also Voicea analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Voicea is the voice collaboration platform that enables you to Turn Talk Into Action with EVA, the enterprise voice assistant...." Peer review
Peer review evidence (same sources as the product rating summary)
"...With Voicea technology, Cisco will enhance its Webex portfolio of products with a powerful transcription service that blends AI and Automated Speech Recognition (ASR) to unlock the power of any collaboration, like meetings and calls. ..." Cisco Completes Acquisition of Voicea
"...Voicea s core product is its Enterprise Voice Assistant (EVA), a speech recognition tool that transcribes audio, providing highlights and action points for participants to follow up on...." VC Deals Only. Weekend Edition. Doordash eyes $400M Debt Raise
"...As an agent talks to a customer on the phone, Voicea provides a call transcript and summary to automate the agent s call wrap-up, ensuring no action item goes unaddressed...." Cisco Contact Center Portfolio Enhancements Revolutionize Customer and Agent Experiences
Voicea, belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Voicea Customer wins, Customer success stories, Case studies
How can Voicea optimize your Collaboration Workflow?
How does Voicea address your Engaging And Following Up Challenges?
What benefits does Voicea offer for Call Transcription?
How efficiently Does Voicea manage your Communication Management?
11 buyers and buying teams have used Cuspera to assess how well Voicea solved their Conversation Intelligence needs. Cuspera uses 173 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
CDW - IT Services - Very Large
Expanded CDW Services Help Customers Operationalize Cisco's Cloud ...
Peers used Voicea for collaboration and engaging and following up
Voicea Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (36) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (36) |
| Analytics | Read Reviews (14) |
| Custom Reports | Read Reviews (6) |
Voicea Integrations
Voicea integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Voicea
Software Failure Risk Guidance
?for Voicea
Top Failure Risks for Voicea
Cisco Systems, Inc. News
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Multiple vulnerabilities have been identified in Cisco products, including Cisco IOS and IOS XE, which could allow remote attackers to cause denial of service, data manipulation, and security restriction bypass. Cisco has issued advisories with fixes to address these security issues.
Cisco Secure Firewall Management Center Software Information Disclosure ...
Cisco has identified a high-risk vulnerability in its Secure Firewall Management Center Software, which could allow remote attackers to bypass security restrictions and access sensitive information. The vulnerability, CVE-2026-20316, is actively exploited, and Cisco advises applying available fixes to mitigate the risk.
Cisco Antares Targets Vulnerability Localization
Cisco has released the Antares AI models, including Antares-350M and Antares-1B, designed for vulnerability localization in code repositories. These models are compact, allowing local deployment to maintain security and control. They assist in identifying vulnerable files, enhancing security triage processes, and are particularly beneficial for compliance-heavy environments.
Cisco Antares 350M 1B VLoc Bench — July 2026
Cisco Foundation AI has launched Antares, a set of compact security SLMs designed for vulnerability localization. The models, Antares-350M and Antares-1B, aim to map vulnerabilities to specific files, optimizing for on-premises code analysis. Accompanied by the VLoc Bench, a 500-task benchmark, Antares offers a focused approach to security triage, enhancing static analysis with model-driven exploration. This release emphasizes keeping proprietary code local, contrasting with other open-weight security products.
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