Upserve POS Overview

Upserve POS is a restaurant POS software to successfully run a restaurant. It helps to increase sales and revenue and enhance customer relationships.

Upserve POS is an industry-leading Point-of-Sale ( POS )used by restaurants to power exceptional hospitality. Its a restaurant management solution built to improve guest experiences. It helps restaurants to boost their profit margins, optimize their menu, grow business, reduce staff turn over and many more.

Its top features are, merge, transfer and split checks, offline mode ordering, provide hands-on practice for new hires, restaurant analytics to bring in more guests and menu intelligence to understand the performance of each menu item.

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Upserve POS solved their POS needs. Cuspera uses 1853 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific POS needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Upserve POS.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Visibility
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Loyalty Management , Helpdesk Management , Rating And Review Management , as the business use cases that they have been most satisfied while using Upserve POS.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Loyalty Management

3.20/5

Read Reviews (35)

"...Successful restaurant loyalty programs can clearly be a benefit for restaurants 57 percent of adult consumers say they re more likely to dine somewhere when they receive perks for their loyalty. ..." How to Build a Cost-Effective Restaurant Loyalty Program
customise loyalty program

3.09/5

Read Reviews (7)

"...Upserve HQ includes features such as: Server performance data and labor reporting Marketing campaigns and promotions Reputation management access to reviews of your restaurant across multiple sites Sales trends, performance, and reports Void and comp, check, and menu item intelligence Payment tracking Guest book to store customer information Loyalty program development ..."
identify target customers

2.60/5

Read Reviews (1)

"...Track the ROI of a specific campaign or event by analyzing what your target customers spent money on, and how many new customers turned into repeat guests as a result of your efforts. ..."
Helpdesk Management with Phone Calls

4.53/5

Read Reviews (23)

"...Customer services are helpful and supportive...."
Rating And Review Management with Review Sites and Website

4.48/5

Read Reviews (14)

"...Menu Intelligence tells you which items on your menu are moving on the floor, but also what s earning rave reviews and bringing customers back. ..." Restaurant Menu Intelligence
PEER EXPERIENCES
Loyalty Management

3.20/5

Read Reviews (35)

"...Successful restaurant loyalty programs can clearly be a benefit for restaurants 57 percent of adult consumers say they re more likely to dine somewhere when they receive perks for their loyalty. ..." How to Build a Cost-Effective Restaurant Loyalty Program
customise loyalty program

3.20/5

Read Reviews (7)

identify target customers

3.20/5

Read Reviews (1)

Helpdesk Management with Phone Calls

4.53/5

Read Reviews (23)

"...Customer services are helpful and supportive...." Peer review by Heather H, Operations Manager
Rating And Review Management with Review Sites and Website

4.48/5

Read Reviews (14)

"...Menu Intelligence tells you which items on your menu are moving on the floor, but also what s earning rave reviews and bringing customers back. ..." Restaurant Menu Intelligence

36+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1853 insights from peers and experts to help you assess how these Upserve POS use cases fit your POS needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Peter Kammerer

GM

Sandwich Hut

It’s very intuitive and user-friendly, which is essential for a good POS. It’s also there working for us fast and furious when we need it to, firing orders all over the kitchen. Now that we have Upserve POS in place, when new employees arrive I don’t really need to train them where to go to run a c...redit card. If you’re familiar with touch technology, the rest is pretty much self-explanatory. Upserve POS has great adaptability. We can change orders, edit orders in all kinds of smart ways.

Testimonial By Peter Kammerer

Ross Simon

Owner

Bitter & Twisted Cocktail Parlour

I need a POS to work, be responsive, and be easy to maintain. So, it needs to function without constantly having issues that I can update things, I can add things, I can add new menus, and not need to call up tech support just to do very simplistic tasks like that. Testimonial By Ross Simon

Ron Koller

Owner

Malted Barley

In the restaurant industry, every minute of every shift counts. As an owner, you need a restaurant POS system that you can rely on, because your customers are relying on you. That includes restaurant payment processing, too. The guest experience doesn’t stop at the last bite, after all. Our previou...s system, sometimes it would take 3 to 6 minutes to do one credit card, and at the end of that sometimes the transaction would fail you’d have to start over.

Testimonial By Ron Koller
CUSTOMERS TESTIMONIALS

Peter Kammerer

GM

Sandwich Hut

It’s very intuitive and user-friendly, which is essential for a good POS. It’s also there working for us fast and furious when we need it to, firing orders all over the kitchen. Now that we have Upserve POS in place, when new employees arrive I don’t really need to train them where to go to run a c...redit card. If you’re familiar with touch technology, the rest is pretty much self-explanatory. Upserve POS has great adaptability. We can change orders, edit orders in all kinds of smart ways.

Testimonial By Peter Kammerer

Ross Simon

Owner

Bitter & Twisted Cocktail Parlour

I need a POS to work, be responsive, and be easy to maintain. So, it needs to function without constantly having issues that I can update things, I can add things, I can add new menus, and not need to call up tech support just to do very simplistic tasks like that. Testimonial By Ross Simon

Ron Koller

Owner

Malted Barley

In the restaurant industry, every minute of every shift counts. As an owner, you need a restaurant POS system that you can rely on, because your customers are relying on you. That includes restaurant payment processing, too. The guest experience doesn’t stop at the last bite, after all. Our previou...s system, sometimes it would take 3 to 6 minutes to do one credit card, and at the end of that sometimes the transaction would fail you’d have to start over.

Testimonial By Ron Koller

Frequently Asked Questions(FAQ)

for Upserve POS

What is Upserve POS?

Upserve POS is a restaurant POS software to successfully run a restaurant. It helps to increase sales and revenue and enhance customer relationships.

What is Upserve POS used for?

Upserve POS is a POS Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Loyalty Management, Helpdesk Management and Rating And Review Management .

What are the top features of Upserve POS?

Personalization, Ticketing and Gamification are some of the top features of Upserve POS.

Who uses Upserve POS?

Upserve POS is used by Restaurants, Food & Beverages and Hospitality among other industries.

What are Upserve POS alternatives?

Lightspeed Retail, Vend, Clover and Loyverse POS are popular alternatives for Upserve POS.

Where is Upserve POS located?

Upserve POS is headquartered at 10 Dorrance St, Providence, RI 02903.

Popular Business Setting

for Upserve POS

Top Industries

  • Restaurants
  • Food & Beverages
  • Hospitality

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Upserve POS to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Upserve POS

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

2.28/5

Read Reviews (32)
Ticketing

1.34/5

Read Reviews (26)
Gamification

3.85/5

Read Reviews (18)
Rewards

3.64/5

Read Reviews (16)
Alerts: popups & Notifications

3.66/5

Read Reviews (8)
FEATURES RATINGS AND REVIEWS
Personalization

2.28/5

Read Reviews (32)
Ticketing

1.34/5

Read Reviews (26)
Gamification

3.85/5

Read Reviews (18)
Rewards

3.64/5

Read Reviews (16)
Alerts: popups & Notifications

3.66/5

Read Reviews (8)

IT and Other Capabilities

for Upserve POS

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.03/5

Read Reviews (267)
Data Export

4.02/5

Read Reviews (45)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.03/5

Read Reviews (267)
Data Export

4.02/5

Read Reviews (45)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.61/5

Read Reviews (25)
Chat Support

4.49/5

Read Reviews (31)
Phone Support

4.10/5

Read Reviews (52)
24/7 Support

4.09/5

Read Reviews (322)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.61/5

Read Reviews (25)
Chat Support

4.49/5

Read Reviews (31)
Phone Support

4.10/5

Read Reviews (52)
24/7 Support

4.09/5

Read Reviews (322)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.13/5

Read Reviews (2)
Analytics

4.42/5

Read Reviews (124)
Custom Reports

4.11/5

Read Reviews (354)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

2.13/5

Read Reviews (2)
Analytics

4.42/5

Read Reviews (124)
Custom Reports

4.11/5

Read Reviews (354)

Software Failure Risk Guidance

?

for Upserve POS

Overall Risk Meter

Low Medium High

Top Failure Risks for Upserve POS

Vendor Profile Details

Company Name

Upserve

Company Website

https://upserve.com/

Year Founded

2009

HQ Location

10 Dorrance St, Providence, RI 02903

Employees

101-250

Social

Financials

Private