Lightspeed Restaurant Overview

Lightspeed Restaurant is a leading POS system that enhances guest experiences and boosts profit margins. Key features include check management, offline ordering, and restaurant analytics.

Use Cases

Customers recommend Loyalty Management, Helpdesk Management, Rating And Review Management, as the business use cases that they have been most satisfied with while using Lightspeed Restaurant.

Other use cases:

  • Campaign Management
  • Social Media Analytics
  • Contract Management
  • Order Management
  • Coaching
  • Communication Management
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Lightspeed Restaurant.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
  • Grow Market Share
  • Improve Digital And Social Presence
  • Improve Visibility
  • Establish Thought Leadership
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Lightspeed Restaurant Use-Cases and Business Priorities: Customer Satisfaction Data

Lightspeed Restaurant works with different mediums / channels such as Phone Calls. Review Sites. Website etc.

Lightspeed Restaurant's features include Personalization, Ticketing, Gamification, etc. and Lightspeed Restaurant support capabilities include Email Support, Chat Support, Phone Support, etc. also Lightspeed Restaurant analytics capabilities include Analytics, and Custom Reports.

Reviews

"In the restaurant industry, every minute of every shift counts. As an owner, you need a restaurant POS system that you can rely on, because your customers are relying on you. That includes restaurant payment processing, too. The guest experience doe...sn’t stop at the last bite, after all. Our previous system, sometimes it would take 3 to 6 minutes to do one credit card, and at the end of that sometimes the transaction would fail you’d have to start over." - Ron Koller

Lightspeed Restaurant, Loyverse POS, POSist, Square Point of Sale, Square for Retail, etc., all belong to a category of solutions that help POS. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Lightspeed Restaurant

Top Industries

  • Restaurants
  • Food & Beverages
  • Hospitality

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Lightspeed Restaurant is popular in Restaurants, Food & Beverages, and Hospitality and is widely used by Small Business, Mid Market, and Enterprise.

Lightspeed Restaurant Customer wins, Customer success stories, Case studies

How does Lightspeed Restaurant facilitate Loyalty Management?

Why is Lightspeed Restaurant the best choice for Helpdesk Management?

Why is Lightspeed Restaurant the best choice for Rating And Review Management?

Why is Lightspeed Restaurant the best choice for Campaign Management?

What makes Lightspeed Restaurant ideal for Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well Lightspeed Restaurant solved their POS needs. Cuspera uses 1853 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific POS needs.

CUSTOMERS TESTIMONIALS
Lightspeed Restaurant testimonial

Ron Koller

Owner

Malted Barley

In the restaurant industry, every minute of every shift counts. As an owner, you need a restaurant POS system that you can rely on, because your customers are relying on you. That includes restaurant payment processing, too. The guest experience doesn’t stop at the last bite, after all. Our previou...s system, sometimes it would take 3 to 6 minutes to do one credit card, and at the end of that sometimes the transaction would fail you’d have to start over.

Testimonial By Ron Koller
Lightspeed Restaurant testimonial

Peter Kammerer

GM

Sandwich Hut

It’s very intuitive and user-friendly, which is essential for a good POS. It’s also there working for us fast and furious when we need it to, firing orders all over the kitchen. Now that we have Upserve POS in place, when new employees arrive I don’t really need to train them where to go to run a c...redit card. If you’re familiar with touch technology, the rest is pretty much self-explanatory. Upserve POS has great adaptability. We can change orders, edit orders in all kinds of smart ways.

Testimonial By Peter Kammerer
Lightspeed Restaurant testimonial

Ross Simon

Owner

Bitter & Twisted Cocktail Parlour

I need a POS to work, be responsive, and be easy to maintain. So, it needs to function without constantly having issues that I can update things, I can add things, I can add new menus, and not need to call up tech support just to do very simplistic tasks like that. Testimonial By Ross Simon
CUSTOMERS TESTIMONIALS
Lightspeed Restaurant testimonial

Ron Koller

Owner

Malted Barley

In the restaurant industry, every minute of every shift counts. As an owner, you need a restaurant POS system that you can rely on, because your customers are relying on you. That includes restaurant payment processing, too. The guest experience doesn’t stop at the last bite, after all. Our previou...s system, sometimes it would take 3 to 6 minutes to do one credit card, and at the end of that sometimes the transaction would fail you’d have to start over.

Testimonial By Ron Koller
Lightspeed Restaurant testimonial

Peter Kammerer

GM

Sandwich Hut

It’s very intuitive and user-friendly, which is essential for a good POS. It’s also there working for us fast and furious when we need it to, firing orders all over the kitchen. Now that we have Upserve POS in place, when new employees arrive I don’t really need to train them where to go to run a c...redit card. If you’re familiar with touch technology, the rest is pretty much self-explanatory. Upserve POS has great adaptability. We can change orders, edit orders in all kinds of smart ways.

Testimonial By Peter Kammerer
Lightspeed Restaurant testimonial

Ross Simon

Owner

Bitter & Twisted Cocktail Parlour

I need a POS to work, be responsive, and be easy to maintain. So, it needs to function without constantly having issues that I can update things, I can add things, I can add new menus, and not need to call up tech support just to do very simplistic tasks like that. Testimonial By Ross Simon

Rhéo Thompson Candies - Consumer Goods

Lightspeed Retail and Lightspeed Payments helped Rhéo Thompson Candies grow revenue by 20%. The business switched from a manual cash register to an integrated POS and payments system. They saved 105 ...minutes per week on closing tasks and made their end-of-day process 60% faster. Advanced reporting improved planning and forecasting. The CRM helped them grow a customer segment by 40% and increase sales count by 7%.

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Opulence of Southern Pines - Retail

Lightspeed helped Opulence of Southern Pines, a luxury bed and bath retailer, upgrade from an old system. They improved stock management and communication across three stores. Lightspeed Payments red...uced errors by 100%. Entering new inventory now takes minutes instead of days. The new loyalty program increased customer engagement and satisfaction.

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Apricot Lane Boutique - Apparel & Fashion

Lightspeed Retail helps Apricot Lane Boutique manage inventory, take payments, and access support from one platform. The system gives real-time insights into inventory trends and helps staff make sma...rt decisions about reordering. Franchisees use reporting tools to stay agile and tailor inventory to each location. Faster payments and better inventory management improve customer satisfaction. Apricot Lane has over 115 locations across the United States.

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Paddle & Pickle - Sporting Goods

Lightspeed Retail helps Paddle & Pickle, a Quebec pickleball shop, sell in-store and at tournaments. The founders use Lightspeed Scanner for real-time sales and inventory insights. They manage over 1...,100 SKUs with a small team. Lightspeed's dashboard helps them track sales trends and make smart decisions. The system lets them sell anywhere and stay efficient as they grow.

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Thrifty Shopper - Retail

Lightspeed POS helped Thrifty Shopper, a large retail chain, speed up checkout and improve customer experience. The old POS was slow and hard to use. Lightspeed made payments faster and easier. Thrif...ty Shopper saw a 95% increase in efficiency. Custom reports from Lightspeed helped them make better decisions about inventory, pricing, and fundraising. The support team at Lightspeed was quick and helpful.

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Ashley's Lingerie and Swimwear - Retail

Lightspeed POS and NuORDER help Ashley's Lingerie and Swimwear manage three stores in New York. Ashley used to struggle with slow, manual purchase orders and inventory tracking. Lightspeed NuORDER cu...t purchase order time by 50% and made inventory management easier. Lightspeed Capital helped Ashley open more locations. The tools let Ashley keep her stores stocked and operations smooth while focusing on customer experience.

Read on →

Introduction to Lightspeed Restaurant

Video Thumbnail

Frequently Asked Questions(FAQ)

for Lightspeed Restaurant

What is Lightspeed Restaurant?

Lightspeed Restaurant POS software to successfully run a restaurant. It helps to increase sales and revenue and enhance customer relationships.

Lightspeed Restaurant is an industry-leading Point-of-Sale ( POS )used by restaurants to power exceptional hospitality. It's a restaurant management solution built to improve guest experiences. It helps restaurants boost their profit margins, optimize their menu, grow business, reduce staff turn, and many more.

Its top features are, merge, transfer and split checks, offline mode ordering, providing hands-on practice for new hires, restaurant analytics to bring in more guests, and menu intelligence to understand the performance of each menu item.

What is Lightspeed Restaurant used for?

Lightspeed Restaurant is a POS Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Loyalty Management, Helpdesk Management and Rating And Review Management .

What are the top features of Lightspeed Restaurant?

Personalization, Ticketing and Gamification are some of the top features of Lightspeed Restaurant.

Who uses Lightspeed Restaurant?

Lightspeed Restaurant is used by Restaurants, Food & Beverages and Hospitality among other industries.

What are Lightspeed Restaurant alternatives?

Loyverse POS, POSist, Square Point Of Sale and Square For Retail are popular alternatives for Lightspeed Restaurant.

Where is Lightspeed Restaurant located?

Lightspeed Restaurant is headquartered at 700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6.
lightning

Peers used Lightspeed Restaurant for loyalty management and helpdesk management

Lightspeed Restaurant Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.13/5

Read Reviews (2)
Analytics

4.42/5

Read Reviews (124)
Custom Reports

4.11/5

Read Reviews (354)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.13/5

Read Reviews (2)
Analytics

4.42/5

Read Reviews (124)
Custom Reports

4.11/5

Read Reviews (354)

Software Failure Risk Guidance

?

for Lightspeed Restaurant

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightspeed Restaurant

Lightspeed Commerce Inc News

Financial

Lightspeed raises yearly outlook again as fiscal Q3 earnings meet expectations

Lightspeed Commerce reported fiscal Q3 earnings, slightly exceeding revenue expectations with $312.3 million USD, despite a net loss of $33.6 million. The company raised its yearly outlook, anticipating $1.22 billion in annual revenue. Lightspeed's strategy focuses on growth in North American retail and European hospitality markets, with AI tools enhancing merchant competitiveness. Subscription revenue grew, with 50% of North American merchants on annual plans.

Financial

Lightspeed Announces Fiscal Third Quarter 2026 Financial Results Conference Call - Sahm

Lightspeed Commerce Inc. will announce its third-quarter 2026 financial results on February 5, 2026, followed by a conference call and webcast at 8:00 am ET to discuss the results.

Product

Lightspeed Launches Tempo to Bring Data-Driven Service Pacing to Restaurants

Lightspeed Commerce has launched Lightspeed Tempo, a new service pacing intelligence integrated into Lightspeed Restaurant. Tempo uses real-time dining flow data to optimize restaurant service, enhancing guest experiences and improving operational efficiency. This innovation aims to address staffing challenges and elevate dining experiences by transforming pacing into a measurable and coachable metric, ultimately driving customer satisfaction and loyalty.

Product

Lightspeed Introduces Next-Generation Restaurant Tools to Streamline Operations and Improve Service Flow

Lightspeed Commerce Inc. has launched three new tools within its Lightspeed Restaurant platform: Lightspeed Tempo, Lightspeed Tasks, and Lightspeed Reservations. These tools aim to enhance restaurant operations by optimizing service flow, improving guest experiences, and streamlining communication. The tools provide data-driven insights and features such as service pacing optimization, digital task management, and integrated booking systems, addressing challenges like staff shortages and high operational costs.

Lightspeed Commerce Inc Profile

Company Name

Lightspeed Commerce Inc

Year Founded

2005

HQ Location

700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6

Employees

501-1000

Social

Financials

IPO