USU Knowledge Management Platform Overview

USU offers AI-driven solutions that focus on optimizing software and cloud expenses while enhancing IT operations. A key feature is its Software Asset Management, which aids businesses in reducing costs and boosting productivity. Additionally, USU provides robust Customer Service Knowledge Management tools, ensuring efficient information handling and improved service delivery. Trusted by over 1,200 brands, USU's solutions are designed to streamline IT landscapes, making them a reliable choice for businesses aiming to enhance operational efficiency. The platform's ability to manage knowledge effectively is a significant advantage for organizations looking to improve customer service experiences.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using USU Knowledge Management Platform.

Other use cases:

  • Contact List Management
  • Social Media Management
  • Workflow Management
  • Engagement Management
  • Training & Onboarding
  • Communication Management
  • Funnel Analysis
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Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using USU Knowledge Management Platform.

Other priorities:

  • Acquire Customers
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USU Knowledge Management Platform Use-Cases and Business Priorities: Customer Satisfaction Data

USU Knowledge Management Platform works with different mediums / channels such as Phone Calls. Offline. On Premises etc.

USU Knowledge Management Platform's features include Bot. and USU Knowledge Management Platform support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also USU Knowledge Management Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers...." Peer review by Verified Reviewer, Medical Devices

USU Knowledge Management Platform, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

USU-knowledge-management-platform provides quality-assured, automated content for customer service. Rapid depiction of information is ensured by the software.

Popular Business Setting

for USU Knowledge Management Platform

Top Industries

  • Medical Devices
  • Information Technology and Services
  • Telecommunications

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

USU Knowledge Management Platform is popular in Medical Devices, Information Technology And Services, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.

USU Knowledge Management Platform Customer wins, Customer success stories, Case studies

How can USU Knowledge Management Platform optimize your Knowledge Management Workflow?

What solutions does USU Knowledge Management Platform provide for Helpdesk Management?

How can USU Knowledge Management Platform enhance your Customer Feedback Management process?

How does USU Knowledge Management Platform address your Contact List Management Challenges?

What makes USU Knowledge Management Platform ideal for Social Media Management?

11 buyers and buying teams have used Cuspera to assess how well USU Knowledge Management Platform solved their Knowledge Management needs. Cuspera uses 429 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

 

EQS-News: dwpbank relies on USU solution for IT service management - sharewise

dwpbank uses USU's IT service management solution.

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EWERK Group (EWERK Digital GmbH) - Information Technology And Services

USU helped EWERK Group manage cloud operations and optimize IT costs. EWERK Group used USU solutions to improve IT efficiency and manage IT risks. The company also worked to optimize customer service... and improve employee experience. USU's tools supported EWERK Group in utilizing AI for better IT and customer service management. The case highlights digital transformation and automation in IT service management.

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Robert Bosch GmbH - Automotive

USU IT Financial Management helped Robert Bosch GmbH restructure IT services and gain transparent cost control. Bosch needed to realign IT into a service-oriented organization and manage 35,000 compl...ex services. The legacy systems could not handle the scale or complexity. USU provided centralized service management, standardized planning, and detailed billing. Bosch now manages millions of records monthly across 74 countries.

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Akbank T.A.S. - Banking

USU IT Asset Management helped Akbank gain full transparency over its software assets. Akbank struggled to track licenses across 8,500 Windows and Unix servers using manual tools. USU enabled the ban...k to complete its first full software license discovery. The solution brought 100% cost transparency and reduced unexpected audit costs to zero. Akbank now manages licenses more efficiently and stays compliant.

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Akbank T.A.S. - Banking

USU IT Asset Management gave Akbank full transparency over its software assets. Akbank managed over 8,500 Windows and Unix servers. Before, tracking licenses was slow and manual. USU enabled the bank... to achieve its first-ever complete software license discovery. Akbank now has 100% cost transparency and zero unexpected audit costs. This improved compliance and cut risks for one of Turkey’s largest banks.

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Bayerische Landesbank (BayernLB) - Banking

USU IT Service Management helped Bayerische Landesbank (BayernLB) optimize service processes and meet strict banking regulations. The bank needed a holistic ITSM solution to improve efficiency and co...mply with MaRisk, BAIT, ISO 27001, and Bafin requirements. USU delivered a cloud-based SaaS platform for secure, efficient operations. BayernLB now manages regulated IT services in the cloud and ensures compliance with industry standards.

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lightning

Peers used USU Knowledge Management Platform for knowledge management and helpdesk management

USU Knowledge Management Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (11)
Custom Reports

4.02/5 ★

Read Reviews (42)
Analytics

3.87/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (11)
Custom Reports

4.02/5 ★

Read Reviews (42)
Analytics

3.87/5 ★

Read Reviews (13)

Software Failure Risk Guidance

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for USU Knowledge Management Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for USU Knowledge Management Platform

USU Software AG News

M&A

USU Accelerates Global Expansion through Mayday Acquisition : North American Debut at CCW Nashville

USU has acquired Mayday, a leading French AI-powered knowledge management provider, to enhance its global reach, particularly in North America. This acquisition supports USU's strategy to expand its AI-driven solutions for IT and customer service. The companies will debut their joint capabilities at Customer Contact Week in Nashville, showcasing their combined expertise in knowledge management and AI automation.

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Awards

USU Ranked Among the Top 3 Global Providers for IT Financial Management

USU has been ranked among the top three global providers for IT Financial Management in the "Vendor Selection MatrixTM IT Financial Management and Technology Business Management Solutions" by Research in Action. This recognition highlights USU's strong performance in recommendation, customer satisfaction, and value for money, positioning it as a leading provider in the market.

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M&A

USU Acquires French Knowledge Management Leader Mayday To Build the European Leader in Knowledge Management

USU GmbH has acquired Mayday, a French leader in AI-powered knowledge management, to strengthen its position as a European market leader. This acquisition aims to enhance USU's portfolio with Mayday's advanced AI capabilities and expand its market reach across Europe, particularly in the UK. The integration promises improved customer service and IT service excellence through AI-driven solutions.

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Company

USU Unveils New Customer-Centric Brand Identity

USU has launched a new brand identity focused on customer-centricity and user experience. The rebranding, developed with MetaDesign, emphasizes the company's commitment to understanding customer needs and delivering effective solutions. The updated corporate design includes improved navigation and accessibility, reflecting USU's philosophy of collaboration and technological expertise.

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USU Software AG Profile

Company Name

USU Software AG

Company Website

https://www.usu.com/en-us/

HQ Location

20 Guest St., Suite 202 Boston, MA 02135

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