USU Knowledge Management Platform Overview
This is a summary of the comprehensive capabilities and benefits of USU Knowledge Management Platform based on over 429 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
USU Knowledge Management Platform, Zoho Desk, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if USU Knowledge Management Platform is right for your needs? Our Cuspera AI engine can evaluate how USU Knowledge Management Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
USU Knowledge Management Platform supports business activities such as:
- Knowledge Management
- Helpdesk Management
- Customer Feedback Management
- Contact List Management
- Social Media Management
USU Knowledge Management Platform can help you with many business goals, such as Improve ROI, Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Phone Calls Offline On Premises etc. for these needs. As a solution, USU Knowledge Management Platform's capabilities include Bot.
USU Knowledge Management Platform Medical Devices Vertical is its biggest customer base.
Reviews
"...With our knowledge base as the foundation, managing bots , social media, self-service and chat is easy and all powered by a single source of information (Knowledge Center)...." The Knowledge Management Platform for the Customer Journey
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well USU Knowledge Management Platform solved their Knowledge Management needs. Cuspera uses 429 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Business Priorities
Improve ROI and Enhance Customer Relationships are the most popular business priorities peers achieved using USU Knowledge Management Platform.
Use Cases
Peers recommend Knowledge Management , Helpdesk Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using USU Knowledge Management Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.81/5 ★ |
"...With our knowledge base as the foundation, managing bots , social media, self-service and chat is easy and all powered by a single source of information (Knowledge Center)...." The Knowledge Management Platform for the Customer Journey |
| creating knowledge base |
4.24/5 ★ |
"...About Knowledge Center Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents...." Peer review |
| sharing knowledge |
3.27/5 ★ |
"...Sharing Knowledge in every Customer Service Channel. ..." The Knowledge Management Platform for the Customer Journey |
| Helpdesk Management with Phone Calls, Offline, On Premises, User Generated Content, Blogs, Chat and Social Media |
4.91/5 ★ |
"...Feb 12, 2020 As a co-sponsor of this year's Call Center World (CCW)..." News |
| Customer Feedback Management with Chat and Social Media |
4.75/5 ★ |
"...High customer satisfaction...." Voicebots |
| measuring customer satisfaction |
3.82/5 ★ |
"...High customer satisfaction...." Voicebots |
| measuring net promoter score |
3.36/5 ★ |
"...Boost your NPS. ..." Voicebots |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.81/5 ★ |
"...With our knowledge base as the foundation, managing bots , social media, self-service and chat is easy and all powered by a single source of information (Knowledge Center)...." The Knowledge Management Platform for the Customer Journey |
|
| creating knowledge base |
4.81/5 ★ |
| sharing knowledge |
4.81/5 ★ |
| Helpdesk Management with Phone Calls, Offline, On Premises, User Generated Content, Blogs, Chat and Social Media |
4.91/5 ★ |
"...Feb 12, 2020 As a co-sponsor of this year's Call Center World (CCW)..." News |
|
| Customer Feedback Management with Chat and Social Media |
4.75/5 ★ |
"...High customer satisfaction...." Voicebots |
|
| measuring customer satisfaction |
4.75/5 ★ |
| measuring net promoter score |
4.75/5 ★ |
17+ more Business Use Cases
Our AI advisor, Wyz, harnessed 429 insights from peers and experts to help you assess how these USU Knowledge Management Platform use cases fit your Knowledge Management needs.
Popular Business Setting
for USU Knowledge Management Platform
Top Industries
- Medical Devices
- Information Technology and Services
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used USU Knowledge Management Platform to Improve ROI and Enhance customer relationships
USU Knowledge Management Platform Alternatives
Peer and Expert Opinion on Features
for USU Knowledge Management Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (11) |
IT and Other Capabilities
for USU Knowledge Management Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (13) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (13) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (136) |
| Chat Support | Read Reviews (12) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (136) |
| Chat Support | Read Reviews (12) |
| Phone Support | Read Reviews (7) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for USU Knowledge Management Platform
Overall Risk Meter
Top Failure Risks for USU Knowledge Management Platform
Vendor Profile Details
Company Name
USU Software
Company Website
https://www.usu.com/en-us/HQ Location
20 Guest St., Suite 202 Boston, MA 02135
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