UNFYD® COMPASS Overview
This is a summary of the comprehensive capabilities and benefits of UNFYD® COMPASS based on over 294 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UNFYD® COMPASS, Kollective, BotPenguin, doopoll, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UNFYD® COMPASS is right for your needs? Our Cuspera AI engine can evaluate how UNFYD® COMPASS fits your specific business needs, industry, and context. Get your personalized assessment report today.
UNFYD® COMPASS supports business activities such as:
- Engagement Management
- Social Media Management
- Customer Feedback Management
- Collaboration
- Communication Management
UNFYD® COMPASS can help you with many business goals, such as Improve Digital And Social Presence, Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, and Improve Internal Communications. It can help manage these activities if you use Social Media for these needs. As a solution, UNFYD® COMPASS's capabilities include Bot, Feedback Surveys, and Dashboard.
Reviews
"...By integrating the interaction management with social relevance journey mapping, we're able to blend the entire customer journey to provide the best of its kind experience in the industry, ever attempted by our peers...." Digital Transformation and Omnichannel Customer Experience CRM
Cuspera Reviews
47 buyers and buying teams have used Cuspera to assess how well UNFYD® COMPASS solved their Customer Journey and Experience needs. Cuspera uses 294 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Improve Digital And Social Presence and Enhance Customer Relationships are the most popular business priorities peers achieved using UNFYD® COMPASS.
Use Cases
Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using UNFYD® COMPASS.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Social Media |
4.78/5 ★ |
"...By integrating the interaction management with social relevance journey mapping, we're able to blend the entire customer journey to provide the best of its kind experience in the industry, ever attempted by our peers...." Digital Transformation and Omnichannel Customer Experience CRM |
| engaging and following up |
4.72/5 ★ |
"...We have deployed UNFYD BOT a self-service engagement platform, which has significantly reduced our agent-driven interactions, driving seamless experience for our clients/partners, delivering operations efficiency...." Digital Transformation and Omnichannel Customer Experience CRM |
| Social Media Management with Social Media |
4.32/5 ★ |
"...UNFYD BUZZ not only enables one to view and organize social platforms, but also generates consolidated reports with complete social media analytics, with respect to any positive or negative mention of a brand that's under purview. ..." UNFYD BUZZ: AI-Powered Social Media, Digital Marketing & Sentiment Analysis Solution |
| social media analytics |
3.78/5 ★ |
"...UNFYD BUZZ not only enables one to view and organize social platforms, but also generates consolidated reports with complete social media analytics, with respect to any positive or negative mention of a brand that's under purview. ..." UNFYD BUZZ: AI-Powered Social Media, Digital Marketing & Sentiment Analysis Solution |
| scheduling post to social media |
3.21/5 ★ |
"...Allows to share social technical communication amongst the processes. ..." Product KM |
| engaging on social media |
3.21/5 ★ |
"...Whether its publishing digital content on social media or responding to lead inquiries, the platform uplifts the marketing teams efforts and helps executing new ideas...." Product MARKET |
| Customer Feedback Management |
4.39/5 ★ |
"...It allows business to gain insight over their customer experience in the form of feedbacks and survey...." UNFYD POLL: Enterprise Grade Custom Feedback Platform. Scalable and Flexible |
| measuring customer satisfaction |
3.28/5 ★ |
"...Delivers real-time assisted guidance that leads to increase in online conversions and customer satisfaction. ..." UNFYD COLLAB: Most Powerful Co-browsing software with video chat and mobile SDK. |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Social Media |
4.78/5 ★ |
"...By integrating the interaction management with social relevance journey mapping, we're able to blend the entire customer journey to provide the best of its kind experience in the industry, ever attempted by our peers...." Digital Transformation and Omnichannel Customer Experience CRM |
|
| engaging and following up |
4.78/5 ★ |
| Social Media Management with Social Media |
4.32/5 ★ |
"...UNFYD BUZZ not only enables one to view and organize social platforms, but also generates consolidated reports with complete social media analytics, with respect to any positive or negative mention of a brand that's under purview. ..." UNFYD BUZZ: AI-Powered Social Media, Digital Marketing & Sentiment Analysis Solution |
|
| social media analytics |
4.32/5 ★ |
| scheduling post to social media |
4.32/5 ★ |
| engaging on social media |
4.32/5 ★ |
| Customer Feedback Management |
4.39/5 ★ |
"...It allows business to gain insight over their customer experience in the form of feedbacks and survey...." UNFYD POLL: Enterprise Grade Custom Feedback Platform. Scalable and Flexible |
|
| measuring customer satisfaction |
4.39/5 ★ |
24+ more Business Use Cases
Our AI advisor, Wyz, harnessed 294 insights from peers and experts to help you assess how these UNFYD® COMPASS use cases fit your Customer Journey and Experience needs.
Peers used UNFYD® COMPASS to Improve digital and social presence and Enhance customer relationships
UNFYD® COMPASS Alternatives
Peer and Expert Opinion on Features
for UNFYD® COMPASS
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (12) |
| Feedback surveys | Read Reviews (7) |
| Dashboard | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (12) |
| Feedback surveys | Read Reviews (7) |
| Dashboard | Read Reviews (5) |
IT and Other Capabilities
for UNFYD® COMPASS
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (39) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (39) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (19) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (19) |
Software Failure Risk Guidance
?for UNFYD® COMPASS
Overall Risk Meter
Top Failure Risks for UNFYD® COMPASS
Vendor Profile Details
Company Name
UNFYD® COMPASS
Company Website
http://unfyd.com/HQ Location
Unit 715/716, Lodha Supremus II, Road 22, Wagle Estate, Thane, Maharashtra 400604
Employees
NA
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