Real-World Case Studies and Customer Success Stories with UiPath Enterprise RPA Platform

UiPath helped VPBank automate over 300 banking processes, including customer onboarding, loan approvals, and compliance. In 2024, automation answered more... than 1.8 million customer inquiries and enabled the deployment of 102 new processes. VPBank reduced process development time from weeks to days and saved the workload of 350 full-time employees. Automation improved customer satisfaction by speeding up service and freeing staff for higher-value tasks. The bank now plans to integrate AI for fraud support and further digital transformation.
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UiPath Document Understanding helped United Wholesale Mortgage automate invoice data extraction. Processing time dropped from 3 minutes to 30 seconds... per loan. Employees now focus on higher-value work. UiPath Communications Mining cut email-to-case queue workloads by 20%. Over 50,000 work items were removed from team queues. UWM achieved 90% automation for mortgage loan invoices and 84% faster invoice processing.
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UiPath helped Suncoast Credit Union cut fraud losses by 75% in two years. The credit union automated fraud detection using... UiPath Robots and agentic AI. Robots now review all check transactions and flag suspicious activity. This led to $3.3 million in fraud prevented year to date. Investigators focus on high-risk alerts, not manual reports. Automation expanded fraud detection without adding staff.
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State Street used UiPath automation to improve testing for its Alpha asset servicing platform. Manual testing slowed delivery and limited... efficiency. UiPath automation cut test execution time by 67%. Teams now focus on higher-value work. Faster testing cycles help State Street deliver services to clients more quickly. Automation also improves risk mitigation and platform reliability.
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Fiserv used the UiPath Platform to expand its AI and automation program. The company avoided $10 million in SLA penalties... and onboarded over 20,000 QSR locations on time. UiPath enabled non-technical staff to build automation with low-code and no-code tools. Built-in governance, compliance, and risk controls ensured safe, explainable AI solutions. Fiserv accelerated AI innovation while maintaining trust and transparency.
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UiPath helped Federal Bank automate compliance processes. The bank faced a tough regulatory deadline that manual work could not meet.... UiPath Robots cut turnaround time by 50% in a key compliance process. Automation delivered a 0% error rate in reconciliation. Federal Bank automated 15 processes and plans to automate 53 in total. This kept costs low and supported rapid business growth.
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UiPath helped Bank ABB automate 131 processes, saving 101,259 hours. The bank wanted to free staff from repetitive tasks and... focus on strategic work. ABB chose UiPath for its reliability and experience in banking automation. The automation project started in 2024 and covered many departments. ABB serves over 2.7 million consumers and 17,000 corporate clients. The result is a more modern, efficient banking workforce.
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UiPath helped Sappi automate repetitive tasks across finance, HR, logistics, and manufacturing. The first robot, Hermes, cut a weekly finance... report from one hour to under three minutes. Sappi deployed 132 automations, saving 13,000 hours in Europe in one year. The Gutenberg bot processes 12,000 logistics documents annually, with 80% needing no human help. Automation improved productivity and sparked more employee interest in building robots.
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UiPath Document Understanding helped Johnson Controls automate 200,000 monthly accounts payable transactions. The company brought AP functions in-house, cutting third-party... costs by 75% and saving $6 million. Automation improved transaction accuracy to 89%. In six months, 68 automations delivered over $10 million in value. Johnson Controls now manages more transactions with less manual work and fewer errors.
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UiPath Test Suite helped Leaf Home automate customer contact requests, safeguarding $3 million in topline contributions daily. Task Mining cut... process documentation analysis time by 50%. Automation saved over 30,000 hours each year. Leaf Home used automated testing to improve quality assurance and support rapid business growth. The company overcame spam filter challenges and scaled operations efficiently.
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UiPath helped Covestro automate HR sick leave certificate processing. The HR team used to process 500 documents per week by... hand, taking up to 7 minutes per request. With AI and RPA, Covestro achieved 95% accuracy and 50% straight-through processing. The automation reduced manual processing time by 85%. HR specialists now focus on more valuable tasks. SAP integration was key to the solution.
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Yanmar used the UiPath Platform to speed up digital transformation. Employees built their own automations with UiPath Studio and Orchestrator.... They used AI tools like Communications Mining to collect and analyze market trends and competitor data in many languages. This improved business process efficiency and filled gaps in their existing data tools. Yanmar also promoted citizen development and professional growth across the company.
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UiPath helped Travis Perkins cut credit application processing time by 67%. The company automated manual account setup tasks using intelligent... automation. This reduced errors and improved data security. Customers now get faster decisions and real-time updates. Travis Perkins saw a 27% increase in new customers and doubled its service speed. Staff and customers both benefit from the new digital process.
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UiPath helped University Hospitals Plymouth NHS Trust automate 16 processes. The Trust saved £81,500 and gave back 4,368 hours to... staff. Automation improved patient experience, like tripling survey response rates by sending digital forms. Robots now handle tasks such as ambulance handover reports and uploading cardiac images. The Trust expects up to £3.1 million in savings over five years. Staff engagement and patient care both improved with automation.
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UiPath helped Hemit automate hospital processes in central Norway. Twenty robots now handle 4.7 million transactions, saving the work of... 73 full-time employees. Automation improved patient record updates and reduced manual errors. Staff now spend less time on repetitive tasks and more on patient care. The team built tools to prioritize and manage automation requests, making the system more efficient.
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UiPath helped PromptCare automate over 70% of EOB postings and cut manual labor by more than half. The company used... UiPath Studio to build bots for revenue cycle tasks like invoice checks and claims processing. Turnaround time for new patient issues dropped by 75%. Staff now spend more time on patient care and less on paperwork. Faster billing and margin analysis improved financial performance and compliance.
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UiPath helped Mediq automate 55 processes across Europe, saving 55,000 hours in one year. Mediq set up a Center of... Excellence to standardize and scale automation in supply chain, HR, finance, and customer service. Document Understanding automation achieved 98% accuracy, processing 35% of 50,000+ annual sales orders. Automation improved data quality and freed staff from repetitive tasks. Mediq now explores agentic automation and communications mining to support further innovation.
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UiPath automation helped Central and North West London NHS Foundation Trust save £370,000 in manual effort each year. The Trust automated... 18 processes, saving 56 hours a day in clinical settings. RPA reduced time spent on employment agency invoice checks from over three hours a week to under thirty minutes. Staff now spend less time on finance, procurement, and HR admin tasks. The Trust has 70 more automation ideas in the pipeline.
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UiPath helped Royal Mail Group save £55 million and return 662,000 hours to employees using robotic process automation. The company automated... 85 processes across operations, customer experience, finance, HR, commercial, and fleet. Robots streamlined data extraction, improved customer service, and managed account suspensions in real time. Staff feedback was positive, with reduced stress and better productivity. The automation program delivered over 300% ROI, boosting efficiency and employee satisfaction.
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UiPath helped Polaris Transportation Group automate cross-border logistics. 85% of customs documents are now cleared automatically. Order creation time dropped... from 15–20 minutes to about two minutes. 30% of orders flow straight through with no employee intervention. Automation reduced manual errors and improved shipment visibility. Polaris now competes better with digital-first freight platforms.
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UiPath helped Royal Mail Group automate business processes, saving the time of four staff members with their first two automations. The company increased... its number of robots by over 400% in nine months. RPA delivered more than £4.5 million in value in 2018/19. Automations improved process quality and reduced errors in customer set-up forms by 75%. Royal Mail now automates processes in under six weeks, standardizing operations across 1,300 delivery offices.
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UiPath helped Medlitix cut clinical review time by 90%. The platform automates medical record summarization, reducing review from 70 minutes... to just six. Clinicians now spend more time on patient care and less on paperwork. The solution achieved 95% accuracy in AI-generated summaries. Medlitix avoided $1.2M in hiring costs by scaling with automation.
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UiPath RPA and AI Computer Vision helped Apprio boost healthcare claims processing. Apprio saw a 7X increase in claims managed... and a 20X increase in claims touched. The claims backlog dropped by 96%. Automation replaced manual tracking and data entry. This improved speed and accuracy for healthcare providers.
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UiPath and AI Computer Vision helped Apprio achieve a 7X increase in claims managed and a 20X increase in claims touched. Apprio used robotic... process automation to automate Medicaid applications and insurance reimbursement. The company saw a 96% reduction in claims backlog. This automation improved healthcare payment processing and reduced manual work. Apprio now processes more claims faster and with greater accuracy.
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UiPath Document Understanding helped Thermo Fisher Scientific automate invoice processing. The company processed 824,000 invoices each year. They cut invoice... processing time by 70%. Automated data collection reached 85% accuracy. Straight-through processing hit 53%. This improved efficiency for their global operations in healthcare.
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UiPath helped GreenPoint automate waste management operations. GreenPoint used UiPath Document Understanding, AI Center, and Action Center to cut 10,000... manual hours each year. The automation reduced document processing time by 98%. GreenPoint achieved 100% compliance with environmental regulations. Employee satisfaction improved as repetitive work and overtime decreased.
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UiPath helped Expo Group save 87% of working hours. The company used UiPath to automate repetitive tasks. This freed up... many hours for employees. Workers could focus on more important work. Productivity improved across the business. UiPath made a big impact on Expo Group's operations.
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UiPath helped Asklepios Kliniken automate key processes in their hospitals. The goal was to improve process stability and data quality.... Automation reduced employee workloads and made operations more efficient. Sandra Schlösser led the project as Head of Robotic Process Automation. Asklepios Kliniken is one of Germany’s largest private hospital groups, with over 68,000 employees and 170 facilities.
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UiPath RPA helped Arçelik Global speed up digital processes across the company. The company faced big changes during the COVID-19... pandemic, with more online shopping and supply chain issues. UiPath automated over 85 processes, handling 3.2 million transactions each year. This saved Arçelik $1.1 million and 125,000 working hours per year. The automation runs with a 95.7% success rate.
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