TIBCO BusinessWorks: Product updates, Customer stories, and Insights | 2026 Cuspera

Sydney Water used TIBCO ActiveMatrix BPM and TIBCO BusinessWorks to improve customer experience. They wanted a seamless and reliable solution. The new system let customers see their water usage in re...al time. Sydney Water made processes simpler, with some having only three or five steps. The net promoter score jumped by 127 points, from -38 to +89. The team built the new service and interface in just nine weeks.
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TIBCO helped Sara Assicurazioni move from legacy systems to a cloud-based platform. The company faced high costs, slow product launches, and poor customer experiences. With TIBCO, Sara migrated 85% o...f its data and apps to the cloud in one year and cut costs by nearly 60%. Service outages ended, and new apps now launch in days instead of months. Customers get faster claims and mobile access. Sara became a digital leader in insurance.
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TIBCO helped Aeroporti di Roma connect all parts of its airport operations with a digital platform. The company managed two major airports in Rome, serving nearly 50 million passengers each year. Bef...ore using TIBCO, passenger satisfaction scores were low, ranking 3.31 out of 5 in 2013. With TIBCO, Aeroporti di Roma unified real-time data and improved the traveler experience. This digital transformation led to higher customer satisfaction and new revenue opportunities.
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TIBCO helped Dutch Railways build a virtual train platform. The company used TIBCO BusinessEvents, ActiveSpaces, BusinessWorks, and Messaging to manage data from over 800 trains. Passengers now use a... mobile app to see train locations and open seats. Maintenance teams get real-time alerts to keep trains on schedule. The new platform led to almost 50 new projects and improved customer experience.
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TIBCO BPM Enterprise and BusinessWorks helped ABN AMRO modernize its banking operations. The bank wanted to offer a seamless digital experience and aimed for 90% digital end-to-end processes by 2025.... Legacy systems and fragmented processes made this hard. TIBCO's hyperautomation tools enabled cloud migration, process standardization, and automation across teams. ABN AMRO avoided €11.1M in costs and improved efficiency by centralizing automation and reducing manual work.
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TIBCO Connected Intelligence platform helped Aeroporti di Roma transform its airport operations. The company integrated real-time data across its ecosystem to improve the passenger experience. Servic...e quality increased by 35% over six years. Aeroporti di Roma earned a 5-star COVID-19 safety rating and was named Best Airport in Europe for four years. The solution enabled proactive operations, better decision-making, and new revenue opportunities.
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