Real-World Case Studies and Customer Success Stories with The Jadu Platform

Jadu Digital Platform helped Kettering Borough Council connect job application and shortlist workflows. The solution let users raise a full... job application and link it to a shortlist process. The final shortlist decision updated the main application. This made the recruitment process smoother and more efficient. The workflow was user tested and designed for both public and internal users.
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Jadu Digital Platform Lite helped Wigan Borough Council transform public services. The council faced isolated systems and poor online experiences.... Jadu's platform enabled centralised, user-friendly digital services and integrated legacy systems. Wigan saved £170M across the council, with 70% of customer interactions now digital. Highways service costs dropped from £7.00 to £0.50 per enquiry, saving £100K annually. The council improved efficiency, engagement, and online customer experience.
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Jadu Central and Jadu Connect helped Broxbourne Borough Council boost digital service uptake by 69%. The council launched 126 new... digital services and improved accessibility, jumping from 284 to 28 in the Accessibility Index. Over-65s using online services rose by 117%. The new platform enabled 24/7 self-service and integrated with Capita payments, Office 365, and Whitespace. Staff and residents now enjoy a smoother, more accessible digital experience.
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Jadu Central helped the City of Wanneroo launch a new, mobile-first website. The council wanted to improve digital access for... over 210,000 residents. The new site made it easy for people to self-serve and find key services online. Online payments for rates and dog registrations rose from 5% to 15% in a short time. The site now better supports the city's fast-growing population.
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Jadu Connect and Jadu Central Forms helped Lichfield District Council move from an old CRM to a modern digital platform. The council needed... to handle payments for Garden Waste subscriptions online. In just four weeks, 25,000 customers signed up, generating over £1 million in sales. 72% of all transactions happened online. The new system lets residents self-serve and access services 24/7. Lichfield now offers more digital services with MyAccount functionality.
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Jadu Connect helped London Borough of Hounslow improve online service delivery. The council switched from Salesforce to Jadu Connect and... used the full Jadu platform for digital services. They created smart online services and reduced back-office complexity with Jadu Central. Jadu Integrations Hub connected waste services with Bartec’s system. Citizens can now track cases in real time, making service updates easy to follow.
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Jadu Central helped South Gippsland Shire Council launch a new website for 30,000 residents. The old site was hard to... use and maintain. The new platform makes it easy to publish content and deliver services online. Residents can now pay bills online instead of visiting in person. The council saw positive feedback from users and plans to expand digital services.
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Jadu Central helped The City of Edinburgh Council launch a new digital platform under tight time and budget constraints. The council needed... a modern, accessible website to improve online transactions and reduce calls. Jadu provided responsive templates, a content migration strategy, and rapid development tools. The new site digitized key services and improved user experience. The council now offers a bold, user-friendly online presence that is easy to update and maintain.
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Jadu Digital Web Experience Platform helped Welwyn Hatfield Borough Council deliver a new accessible website. The council moved up 181... places on the Sitemorse INDEX for UK local council websites. Jadu Connect and Jadu Central enabled faster, more efficient digital self-service for citizens. The council saw cost savings and reduced manual tasks for employees. The new site meets WCAG 2.1 AA accessibility standards and improved user experience.
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Jadu Connect and Jadu Central helped West Northamptonshire and North Northamptonshire Councils automate email handling with a virtual assistant called Norbert. Norbert now manages... queries from 450,000 residents, cutting average response time from ten to five minutes. The councils expect to save £430,000 over three years. The solution keeps email channels open and improves customer service. Norbert works 24/7 and uses integrations like Amazon SES, Lambda, and Azure QnAMaker.
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Jadu Central helped Highlands and Islands Airport Limited launch a new website. The site meets WCAG 2.1 AAA accessibility standards.... It is mobile responsive and supports users with visual impairments and dyslexia. Each airport now has its own mini-site with unique identity. Customer satisfaction increased after launch. The site gives easy access to flight times and parking info for travelers.
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Jadu Central helped Wayne State College launch a digital signage solution on campus. The college faced challenges with web publishing... and staff training on older systems. Jadu Central made it easy to build and publish content, letting staff create slides and presentations quickly. Publishing is now simple and costs are lower. Staff are happy with the new workflow and display options.
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Jadu Digital Platform powers a complaints case workflow for corporate complaints. Citizens can raise new complaints and provide further information... using Central Forms. The process covers stages 1, 2, and 3 of complaint handling. The workflow has been user tested. Jadu CXM and Jadu XFP are required for this solution.
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Jadu Central helped Rochdale Borough Council launch an accessible website as part of their Customer Transformation Programme. The council aimed... to improve digital inclusion and make services easy to use for all citizens. The new site became the busiest access channel with over 6 million page views and £7 million in online payments. Online form submissions rose by 21%, and 7,500 pages were updated. The site achieved WCAG 2.1 AA accreditation and won first place in the Sitemorse Local Government INDEX.
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Jadu Digital Platform helped North Sydney Council modernize its website. The council replaced an outdated CMS to improve usability and... accessibility. The new platform reduced call centre demand and retained web traffic. Accessibility scores improved, and the site now supports mobile and e-reader compatibility. The council plans to expand digital services using Jadu Galaxies.
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Jadu Digital Platform helped Runnymede Borough Council modernize digital services. The council replaced legacy systems and integrated Jadu Central, Jadu... Connect, and Microsoft Teams. This improved case management and unified citizen experiences. Runnymede achieved joint first in digital accessibility for 13 months and now manages over 1500 web pages and 150 online forms. Staff respond faster, and citizens access services anytime, anywhere.
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Jadu Digital Platform helped Medway Council transform over 200 public services. The council replaced 44 legacy IT systems with a... scalable, low-code solution. They rebuilt 29 forms and migrated 72 workflows, saving £55,000 annually. The redesigned nuisance vehicles process cut manual workload by 75%. Staff confidence improved and residents now have simpler, faster digital services.
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Jadu Central Lite helped Fanshawe College go paperless and automate student services. The college replaced slow, error-prone paper forms with... rapid online forms. Integration with Perceptive Content made data collection more secure and efficient. Lineups and wait times for students dropped. Turnaround times for student data improved. Since 2020, over 820,000 form submissions have been processed, showing strong digital transformation.
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Jadu Digital Platform helped Birmingham City Council replace its legacy CRM with a low-code, cloud-based case management system. The council launched... the BRUM account, now used by over 500,000 residents, to deliver digital services and manage requests. Over 2 million customer cases are tracked and 2.7 million digital forms have been submitted, automating processes and reducing costs. The platform enabled rapid response during the pandemic, including business grant distribution. Birmingham City Council now uses the BRUM account as the foundation for its customer service strategy.
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Community Central from Jadu and Brightly helped Staffordshire County Council improve citizen engagement. The council saw higher customer satisfaction and... easier reporting of highway issues. The new digital platform reduced duplicate reports and made tracking repairs simple. Real-time updates and a visual map boosted transparency for residents. Council staff found the system more efficient and user-friendly.
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Jadu Connect and Jadu Central Forms helped Swindon Borough Council move from 8% to 64% of transactions online in two years. The council saved... £30m over three years by enabling digital self-service for citizens. Calls to the contact centre dropped by 60%. Online customer satisfaction reached 92%. The council digitised 60 processes across 20 service areas, improving efficiency and user experience.
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