Real-World Case Studies and Customer Success Stories with The Jadu Platform

Jadu Digital Platform helped Kettering Borough Council connect job application and shortlist workflows. The solution let users raise a full job application and link it to a shortlist process. The fin...al shortlist decision updated the main application. This made the recruitment process smoother and more efficient. The workflow was user tested and designed for both public and internal users.
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Jadu Digital Platform Lite helped Wigan Borough Council transform public services. The council faced isolated systems and poor online experiences. Jadu's platform enabled centralised, user-friendly d...igital services and integrated legacy systems. Wigan saved £170M across the council, with 70% of customer interactions now digital. Highways service costs dropped from £7.00 to £0.50 per enquiry, saving £100K annually. The council improved efficiency, engagement, and online customer experience.
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Jadu Central and Jadu Connect helped Broxbourne Borough Council boost digital service uptake by 69%. The council launched 126 new digital services and improved accessibility, jumping from 284 to 28 i...n the Accessibility Index. Over-65s using online services rose by 117%. The new platform enabled 24/7 self-service and integrated with Capita payments, Office 365, and Whitespace. Staff and residents now enjoy a smoother, more accessible digital experience.
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Jadu Central helped the City of Wanneroo launch a new, mobile-first website. The council wanted to improve digital access for over 210,000 residents. The new site made it easy for people to self-serv...e and find key services online. Online payments for rates and dog registrations rose from 5% to 15% in a short time. The site now better supports the city's fast-growing population.
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Jadu Connect and Jadu Central Forms helped Lichfield District Council move from an old CRM to a modern digital platform. The council needed to handle payments for Garden Waste subscriptions online. I...n just four weeks, 25,000 customers signed up, generating over £1 million in sales. 72% of all transactions happened online. The new system lets residents self-serve and access services 24/7. Lichfield now offers more digital services with MyAccount functionality.
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Jadu Connect helped London Borough of Hounslow improve online service delivery. The council switched from Salesforce to Jadu Connect and used the full Jadu platform for digital services. They created... smart online services and reduced back-office complexity with Jadu Central. Jadu Integrations Hub connected waste services with Bartec’s system. Citizens can now track cases in real time, making service updates easy to follow.
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Jadu Central helped South Gippsland Shire Council launch a new website for 30,000 residents. The old site was hard to use and maintain. The new platform makes it easy to publish content and deliver s...ervices online. Residents can now pay bills online instead of visiting in person. The council saw positive feedback from users and plans to expand digital services.
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Jadu Central helped The City of Edinburgh Council launch a new digital platform under tight time and budget constraints. The council needed a modern, accessible website to improve online transactions... and reduce calls. Jadu provided responsive templates, a content migration strategy, and rapid development tools. The new site digitized key services and improved user experience. The council now offers a bold, user-friendly online presence that is easy to update and maintain.
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Jadu Digital Web Experience Platform helped Welwyn Hatfield Borough Council deliver a new accessible website. The council moved up 181 places on the Sitemorse INDEX for UK local council websites. Jad...u Connect and Jadu Central enabled faster, more efficient digital self-service for citizens. The council saw cost savings and reduced manual tasks for employees. The new site meets WCAG 2.1 AA accessibility standards and improved user experience.
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Jadu Connect and Jadu Central helped West Northamptonshire and North Northamptonshire Councils automate email handling with a virtual assistant called Norbert. Norbert now manages queries from 450,00...0 residents, cutting average response time from ten to five minutes. The councils expect to save £430,000 over three years. The solution keeps email channels open and improves customer service. Norbert works 24/7 and uses integrations like Amazon SES, Lambda, and Azure QnAMaker.
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Jadu Central helped Highlands and Islands Airport Limited launch a new website. The site meets WCAG 2.1 AAA accessibility standards. It is mobile responsive and supports users with visual impairments... and dyslexia. Each airport now has its own mini-site with unique identity. Customer satisfaction increased after launch. The site gives easy access to flight times and parking info for travelers.
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Jadu Central helped Wayne State College launch a digital signage solution on campus. The college faced challenges with web publishing and staff training on older systems. Jadu Central made it easy to... build and publish content, letting staff create slides and presentations quickly. Publishing is now simple and costs are lower. Staff are happy with the new workflow and display options.
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Jadu Digital Platform powers a complaints case workflow for corporate complaints. Citizens can raise new complaints and provide further information using Central Forms. The process covers stages 1, 2..., and 3 of complaint handling. The workflow has been user tested. Jadu CXM and Jadu XFP are required for this solution.
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