Hospitality Case Studies and Success Stories with smile.io
CASE STUDY World of Hyatt
World of Hyatt uses Smile.io to power its loyalty and rewards program. The program has four VIP tiers, offering perks like free nights, room upgrades, and exclusive lounge access. Members earn points... through stays, dining, and Hyatt credit cards, with bonus campaigns to boost engagement. The program includes over 1,150 properties in 70 countries. Hyatt's clear explainer page and experiential rewards help keep members loyal and engaged.
Retail Case Studies and Success Stories with smile.io
Case Study Charlie's Hustle
Our program was really well-received from the start. When we invited customers to sign up to earn new rewards, we saw a significant uptick in how many people created accounts with our store. We’re al...so getting way more people to interact with our site on a regular basis, and on social we’re getting more people engaging than ever before
Our program was really well-received from the start. When we invited customers to sign up to earn new rewards, we saw a significant uptick in how many people created accounts with our store. We’re al...so getting way more people to interact with our site on a regular basis, and on social we’re getting more people engaging than ever before
Our program was really well-received from the start. When we invited customers to sign up to earn new rewards, we saw a significant uptick in how many people created accounts with our store. We’re al...so getting way more people to interact with our site on a regular basis, and on social we’re getting more people engaging than ever before
Smile.io helped Rad Rev boost customer engagement with a loyalty and referral program. Rad Rev offered points for purchases, birthdays, and social follows, plus a VIP program for top customers. In on...e year, Rad Rev saw a 96% increase in loyalty-generated value and $201,029 in sales influenced by Smile.io. The redemption rate hit 49%, much higher than the industry average. Most redeemers were repeat customers, showing strong loyalty and repeat purchases.
Our program was really well-received from the start. When we invited customers to sign up to earn new rewards, we saw a significant uptick in how many people created accounts with our store. We’re al...so getting way more people to interact with our site on a regular basis, and on social we’re getting more people engaging than ever before
PetSmart used its Treats Rewards program to boost customer loyalty. In 2024, PetSmart updated the program with a new name, easier cashback rates, and VIP tiers. Customers now earn 10 points per dolla...r and can redeem 1,000 points for $2. VIP tiers offer extra points and special perks. The mobile app gives a 1,000-point bonus for downloads and personalized offers. These changes make the program easier to use and more rewarding for shoppers.
Food & Beverages Case Studies and Success Stories with smile.io
CASE STUDY Death Wish Coffee
Death Wish Coffee wanted to re-engage dormant shoppers and improve their loyalty program. They used Smile.io to refresh their loyalty program, introduced gamification techniques, and personalized ema...il marketing with Klaviyo. As a result, they saw a 186% increase in loyalty-generated revenue and a 70% rewards redemption rate. The Swig League campaign and Ritual Rewards rebrand were key strategies in their success.
Death Wish Coffee used Smile.io for their loyalty program. They saw a 186% increase in loyalty-generated revenue. Program members had 4.8 times higher average order value. Loyalty email campaigns had... 975% higher revenue per recipient.
Smile.io helped Sloane Tea boost revenue by 370% in 24 hours with a bonus points campaign. Sloane Tea used regular seasonal promotions to drive customer excitement and sales. Their “Double The Points...” days led to a 124% increase in Smile-generated revenue over 2 years. The company also saw a 47% increase in rewards redemption rate year over year. Sloane Tea improved customer retention and engagement with a dedicated loyalty landing page and easy points redemption at checkout.
Health, Wellness and Fitness Case Studies and Success Stories with smile.io
Case Study Run Gum
For us — we strive for gold. Thats how we Run ;) Having a customer experience that is engaging and that can cater to everyone's wants is crucial. ReCharge allows our customers to get their Run Gum au...toshipments on their schedule and at lower costs, while Smile.io allows us to create an engaging experience for the customers with every order, every referral, every day so that they can ultimately run the day.
For us — we strive for gold. Thats how we Run ;) Having a customer experience that is engaging and that can cater to everyone's wants is crucial. ReCharge allows our customers to get their Run Gum au...toshipments on their schedule and at lower costs, while Smile.io allows us to create an engaging experience for the customers with every order, every referral, every day so that they can ultimately run the day.
For us — we strive for gold. Thats how we Run ;) Having a customer experience that is engaging and that can cater to everyone's wants is crucial. ReCharge allows our customers to get their Run Gum au...toshipments on their schedule and at lower costs, while Smile.io allows us to create an engaging experience for the customers with every order, every referral, every day so that they can ultimately run the day.
For us — we strive for gold. Thats how we Run ;) Having a customer experience that is engaging and that can cater to everyone's wants is crucial. ReCharge allows our customers to get their Run Gum au...toshipments on their schedule and at lower costs, while Smile.io allows us to create an engaging experience for the customers with every order, every referral, every day so that they can ultimately run the day.
Apparel & Fashion Case Studies and Success Stories with smile.io
Case Study Unique Vintage
Smile really helps with our customer experience is how well it fits into our website. It’s seamless, and allowing customers to redeem their points at checkout has been a game changer for us. With our... old program, it was a super involved process whereas now our customers are finding it easy and enjoyable to spend the points they’ve earned
Smile really helps with our customer experience is how well it fits into our website. It’s seamless, and allowing customers to redeem their points at checkout has been a game changer for us. With our... old program, it was a super involved process whereas now our customers are finding it easy and enjoyable to spend the points they’ve earned
Smile really helps with our customer experience is how well it fits into our website. It’s seamless, and allowing customers to redeem their points at checkout has been a game changer for us. With our... old program, it was a super involved process whereas now our customers are finding it easy and enjoyable to spend the points they’ve earned
Smile really helps with our customer experience is how well it fits into our website. It’s seamless, and allowing customers to redeem their points at checkout has been a game changer for us. With our... old program, it was a super involved process whereas now our customers are finding it easy and enjoyable to spend the points they’ve earned
Consumer Goods Case Studies and Success Stories with smile.io
Case Study Topps
The simplicity of Smile.io is what made their loyalty program so successful for Topps. It was very easy for us to launch in a condensed timeframe in time for the start of the 2017 season. The user in...terface and the set-up of the VIP tiers are clean and uncluttered. I am confident that this led to our strong redemption rate
Jeff Hackman
Director, New Product Development & eCommerce Marketplace
Smile.io helped Dr. Sam's migrate its loyalty program quickly and easily. The team moved 150,000+ customer records and set up a new VIP program based on annual spend. Dr. Sam's used Klaviyo to launch... a branded email campaign for the new program. In the first week, the Smile.io program reached a 98.71% redemption rate and generated over £25,000 in value. Customers now earn points, move through VIP tiers, and get special rewards.
The simplicity of Smile.io is what made their loyalty program so successful for Topps. It was very easy for us to launch in a condensed timeframe in time for the start of the 2017 season. The user in...terface and the set-up of the VIP tiers are clean and uncluttered. I am confident that this led to our strong redemption rate
Jeff Hackman
Director, New Product Development & eCommerce Marketplace
The simplicity of Smile.io is what made their loyalty program so successful for Topps. It was very easy for us to launch in a condensed timeframe in time for the start of the 2017 season. The user in...terface and the set-up of the VIP tiers are clean and uncluttered. I am confident that this led to our strong redemption rate
Jeff Hackman
Director, New Product Development & eCommerce Marketplace
The simplicity of Smile.io is what made their loyalty program so successful for Topps. It was very easy for us to launch in a condensed timeframe in time for the start of the 2017 season. The user in...terface and the set-up of the VIP tiers are clean and uncluttered. I am confident that this led to our strong redemption rate
Jeff Hackman
Director, New Product Development & eCommerce Marketplace
Smile.io helped Live Bearded launch a loyalty program with points, VIP tiers, and referrals. The brand wanted to stand out in the men’s grooming market and build a strong community. With Smile.io, Li...ve Bearded saw $1.67 million in revenue from loyalty members. Loyalty members spent 25% more and bought 2.5 times more often. Top VIP customers made up 90% of sales using rewards codes.
Smile.io helped Monos launch the Wayfarer Rewards loyalty program. Monos needed to turn its travel community into repeat buyers after the pandemic. They introduced a points-based rewards system with ...VIP tiers in November 2020. The program worked both online and in-store using Smile.io and Shopify POS. Monos generated $8 million in value from this loyalty strategy. Personalized experiences and seamless integration drove customer engagement and sales.
Smile.io helped Diamond Art Club grow its Diamond Insiders Rewards program. The company used Smile.io to offer instant rewards, like $10 off for referrals and 800 points for new members. Diamond Art ...Club promoted its loyalty program with clear calls to action across its website. The program drove over eight figures in sales using Smile.io discount codes. Customers enjoyed easy rewards and a VIP program that encouraged repeat purchases.
The Minifig Co. uses Smile.io to power its loyalty program. The company wanted to build customer loyalty in a competitive custom LEGO minifig market. They set up a points-based rewards program, makin...g it easy for customers to join and use. Points information is shown on product and account pages, helping customers see their rewards. The program led to a 52% year-over-year growth in rewards redemptions.
