Sitecore Experience Platform Overview

Sitecore Experience Platform combines content management with customer experience management, offering personalized, omnichannel delivery supported by AI and analytics. Marketers access essential tools through an intuitive interface.

Use Cases

Customers recommend Content Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sitecore Experience Platform.

Other use cases:

  • Communication Management
  • Campaign Management
  • Digital Marketing
  • Training & Onboarding
  • Generation Of New Leads
  • Identify Target Customers
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sitecore Experience Platform.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Digital And Social Presence
  • Grow Market Share
  • Scale Best Practices
  • Improve Efficiency
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve Internal Communications
See all business priorities See less business priorities

Sitecore Experience Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Sitecore Experience Platform works with different mediums / channels such as Website. and Mobile.

Sitecore Experience Platform's features include Personalization, Templates, and SEO. and Sitecore Experience Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Sitecore Experience Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Sitecore enables Healthspan to reach more customers, more effectively as well as increase revenues and maintain brand loyalty and trust." - Elis Bebb

Peer review evidence (same sources as the product rating summary)

"...All in all, it's a very robust content management system that allows for a lot of customization...." Peer review by Erica M, Community Specialist, Management Consulting
"...Marketing Apps all in one, customer centric articulated to empower consumers engagement...." Peer review by Administrator
"...We are solving Sitecore Workflows which has been a great workout for us in implementing marketing logic...." Peer review by Vasuki B, Programmer Analyst Senior, Information Technology and Services

Sitecore Experience Platform, Strapi, DialogsCMS, Butter CMS, AgilityCMS, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sitecore Experience Platform

Top Industries

  • Financial Services
  • Information Technology and Services
  • Consumer Goods

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Sitecore Experience Platform is popular in Financial Services, Information Technology And Services, and Consumer Goods and is widely used by Enterprise, Large Enterprise, and Mid Market.

Sitecore Experience Platform Customer wins, Customer success stories, Case studies

How does Sitecore Experience Platform address your Content Management Challenges?

What benefits does Sitecore Experience Platform offer for Engagement Management?

How can Sitecore Experience Platform optimize your Workflow Management Workflow?

What benefits does Sitecore Experience Platform offer for Communication Management?

How does Sitecore Experience Platform address your Campaign Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Sitecore Experience Platform solved their Content Management Systems needs. Cuspera uses 1415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Sitecore Experience Platform testimonial

Elis Bebb

Change Manager

Healthspan
Sitecore enables Healthspan to reach more customers, more effectively as well as increase revenues and maintain brand loyalty and trust. Testimonial By Elis Bebb
Sitecore Experience Platform testimonial

Jorg Duhr

Head of Digital Experience

SCHOTT
Sitecore makes the SCHOTT portfolio and our spirit of innovation accessible in such a flexible way that we can serve widely differing markets. Testimonial By Jorg Duhr
Sitecore Experience Platform testimonial

Nick Culo

VP of Marketing

CWB Financial Group
Clients love working with CWB because of the personal connection. We’re obsessed with our clients’ success, and Sitecore enables CWB to create that unique experience with the website as the digital hub. Testimonial By Nick Culo
CUSTOMERS TESTIMONIALS
Sitecore Experience Platform testimonial

Elis Bebb

Change Manager

Healthspan
Sitecore enables Healthspan to reach more customers, more effectively as well as increase revenues and maintain brand loyalty and trust. Testimonial By Elis Bebb
Sitecore Experience Platform testimonial

Jorg Duhr

Head of Digital Experience

SCHOTT
Sitecore makes the SCHOTT portfolio and our spirit of innovation accessible in such a flexible way that we can serve widely differing markets. Testimonial By Jorg Duhr
Sitecore Experience Platform testimonial

Nick Culo

VP of Marketing

CWB Financial Group
Clients love working with CWB because of the personal connection. We’re obsessed with our clients’ success, and Sitecore enables CWB to create that unique experience with the website as the digital hub. Testimonial By Nick Culo
 

Emirates NBD - Banking - Large

Dubai, UAE

Sitecore helped Emirates NBD transform its More lifestyle app. The bank used Sitecore on Microsoft Azure to deliver hyper-personalized offers. Customers now get deals based on real-life transactions ...and preferences. The app saw over 30,000 downloads after launch. Emirates NBD improved customer loyalty and engagement with targeted rewards. The solution supports a simple, tailored shopping experience for users.

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Dine Brands Global - Retail - Large

Pasadena, USA

Sitecore helped Dine Brands Global upgrade online ordering for Applebee’s and IHOP. Before, Applebee’s had three separate sites and IHOP had no online ordering. Sitecore unified both brands on one pl...atform. Customers now order easily from any device. Applebee’s saw bounce rates drop 22% and sessions rise 31%. IHOP’s sessions grew 35% and bounce rates fell 7%. Both brands increased online sales and repeat customers.

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Low-cost airline (unnamed) - Airlines - Large

Sitecore CDP and Personalize helped a low-cost airline handle 10 million website visitors in one day. The new website increased conversions by 50% and click-through rates by 158%. The airline used au...dience segmentation, A/B testing, and urgent messaging to boost sales of ancillary services. The solution unified customer profiles across web, mobile, email, and social channels. Website updates are now faster and more cost-effective, helping the airline compete in a crowded market.

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Con Edison - Utilities - Very Large

New York, USA

Con Edison used Sitecore Experience Platform to connect legacy systems and deliver a personalized digital experience. They integrated their mobile app and website, enabling efficient campaigns and se...lf-service for customers. Engagement grew to an average of 477,000 interactions per week on personalized charts. Customer satisfaction rose, with NPS increasing by 10.3 points to +46.3. The project saved over $1 million since 2017 and retained nearly 95% of Rate Pilot Program customers.

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Sephora - Retail - Very Large

Paris, France

Sephora used Moosend to improve its email marketing. The company set up automated workflows to reduce cart abandonment and send targeted offers. Website visits increased by 5% after launching the new... strategy. Email open rates jumped from 17% to 40% with better segmentation. Customers now get more relevant content, which helps boost sales and engagement. Sephora plans to keep growing its email marketing with Moosend.

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A social housing group - Real Estate - Large

Sitecore helped a social housing group upgrade its digital platform. The new Sitecore-powered website and app led to a 30% rise in registrations and a 40% increase in online payments. The Trustpilot ...rating improved from 1.4 to 3.8 out of 5. Automated chat and self-service features reduced calls and boosted customer satisfaction. The group also saw significant cost savings and better operational efficiency.

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Frequently Asked Questions(FAQ)

for Sitecore Experience Platform

What is Sitecore Experience Platform?

Sitecore Experience Platform is a content management solution that is combined with customer experience management. It allows control of the overall customer experience throughout websites and apps.

It combines customer data, analytics, AI, and marketing automation capabilities to nurture customers throughout their journey with personalized content in real-time, across any channel. It delivers personalized content across channels, connects with customers across the globe with multisite and multilingual content management, understands the audience, and optimizes experiences with native analytics, testing, optimization, and machine learning capabilities.

It conquers omnichannel delivery, accelerates personalization with AI, gains deep customer insights, automates cross-channel campaigns, personalizes to engage audiences, and rapid deployment options. Key features include experience editor, Sitecore AI, Sitecore cortex, enhanced editing experience, Sitecore experience database, Sitecore® experience accelerator (SXA), marketing automation, and more.

What is Sitecore Experience Platform used for?

Sitecore Experience Platform is a Content Management Systems Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Content Management, Engagement Management and Workflow Management .

What are the top features of Sitecore Experience Platform?

Personalization, Templates and SEO are some of the top features of Sitecore Experience Platform.

Who uses Sitecore Experience Platform?

Sitecore Experience Platform is used by Financial Services, Information Technology And Services and Consumer Goods among other industries.

What are Sitecore Experience Platform alternatives?

Strapi, DialogsCMS, Butter CMS and AgilityCMS are popular alternatives for Sitecore Experience Platform.

Where is Sitecore Experience Platform located?

Sitecore Experience Platform is headquartered at 101 California Street, Suite 1600, San Francisco, CA, 94111.
lightning

Peers used Sitecore Experience Platform for content management and engagement management

Sitecore Experience Platform Competitors

Sitecore Experience Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.33/5 ★

Read Reviews (12)
Analytics

4.38/5 ★

Read Reviews (87)
Custom Reports

3.96/5 ★

Read Reviews (150)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.33/5 ★

Read Reviews (12)
Analytics

4.38/5 ★

Read Reviews (87)
Custom Reports

3.96/5 ★

Read Reviews (150)

Software Failure Risk Guidance

?

for Sitecore Experience Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Sitecore Experience Platform

Sitecore News

Executive

Sitecore picks Mohammed AlThaher as Regional Vice President for Middle East and Africa

Sitecore has appointed Mohammed AlThaher as Regional Vice President for the Middle East and Africa. AlThaher will focus on accelerating growth, expanding channel partnerships, and promoting Sitecore's solutions for content management and marketing in the region.

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Partnership

Sitecore Taps Leading Digital Agency Americaneagle.com to Strengthen Managed Cloud Offering

Sitecore has partnered with Americaneagle.com to enhance its Managed Cloud Infrastructure for hosting On-Premise software. Americaneagle.com will provide operational support, ensuring platform availability and a seamless customer experience. This collaboration aims to improve service delivery and reliability for Sitecore's Managed Cloud customers, including United Airlines, which has seen a 90% reduction in critical ticket alerts.

Read more →
Partnership

Sitecore Taps Leading Digital Agency Americaneagle.com to Strengthen Managed Cloud Offering

Sitecore has enhanced its Managed Cloud Infrastructure by partnering with Americaneagle.com, a Sitecore Platinum Partner. This collaboration aims to improve operational support for Sitecore's Managed Cloud, ensuring platform reliability and performance. Americaneagle.com will provide expertise in managing complex environments, benefiting clients like United Airlines by significantly reducing critical ticket alerts.

Read more →
Awards

Sitecore Leads Gartner Magic QuadrantTM for Content Marketing Platforms

Sitecore has been recognized as a Leader in the 2026 Gartner Magic Quadrant for Content Marketing Platforms, noted for its comprehensive vision and execution. This recognition highlights Sitecore's AI-driven platform, which integrates digital asset management and content operations, enabling enterprises to efficiently manage and distribute content across channels. Sitecore's approach emphasizes governance and scalability, supported by a global community of developers and partners.

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Sitecore Profile

Company Name

Sitecore

Company Website

https://www.sitecore.com/

Year Founded

2001

HQ Location

101 California Street, Suite 1600, San Francisco, CA, 94111

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE