Sitecore Experience Platform Overview

Sitecore Experience Platform combines content management with customer experience management, offering personalized, omnichannel delivery supported by AI and analytics. Marketers access essential tools through an intuitive interface.

Use Cases

Customers recommend Content Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sitecore Experience Platform.

Other use cases:

  • Communication Management
  • Campaign Management
  • Digital Marketing
  • Training & Onboarding
  • Generation Of New Leads
  • Identify Target Customers
  • Collaboration
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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Sitecore Experience Platform.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Improve Digital And Social Presence
  • Grow Market Share
  • Scale Best Practices
  • Improve Efficiency
  • Build Brand Awareness
  • Shorten Ramp Up Time
  • Improve Brand Engagement
  • Improve Stakeholder Relations
  • Launch New Products
  • Improve Internal Communications
See all business priorities See less business priorities

Sitecore Experience Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Sitecore Experience Platform works with different mediums / channels such as Website. and Mobile.

Sitecore Experience Platform's features include Personalization, Templates, and SEO. and Sitecore Experience Platform support capabilities include AI Powered, Email Support, 24/7 Support, etc. also Sitecore Experience Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"No longer are we just updating content and hoping it sticks, We’re using Sitecore’s capabilities to understand customers better, target content accurately, and get information to the right audiences faster." - Lance Korsun

Sitecore Experience Platform, Strapi, DialogsCMS, Butter CMS, AgilityCMS, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Sitecore Experience Platform

Top Industries

  • Financial Services
  • Information Technology and Services
  • Consumer Goods

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Sitecore Experience Platform is popular in Financial Services, Information Technology And Services, and Consumer Goods and is widely used by Enterprise, Large Enterprise, and Mid Market.

Sitecore Experience Platform Customer wins, Customer success stories, Case studies

How does Sitecore Experience Platform facilitate Content Management?

How can Sitecore Experience Platform optimize your Engagement Management Workflow?

How does Sitecore Experience Platform facilitate Workflow Management?

How does Sitecore Experience Platform facilitate Communication Management?

What benefits does Sitecore Experience Platform offer for Campaign Management?

11 buyers and buying teams have used Cuspera to assess how well Sitecore Experience Platform solved their Content Management Systems needs. Cuspera uses 1415 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

CUSTOMERS TESTIMONIALS
Sitecore Experience Platform testimonial

Lance Korsun

Director of Marketing Product Management

FIS

No longer are we just updating content and hoping it sticks, We’re using Sitecore’s capabilities to understand customers better, target content accurately, and get information to the right audiences faster. Testimonial By Lance Korsun
Sitecore Experience Platform testimonial

Jorg Duhr

Head of Digital Experience

SCHOTT

Sitecore makes the SCHOTT portfolio and our spirit of innovation accessible in such a flexible way that we can serve widely differing markets. Testimonial By Jorg Duhr
Sitecore Experience Platform testimonial

Nick Culo

VP of Marketing

CWB Financial Group

Clients love working with CWB because of the personal connection. We’re obsessed with our clients’ success, and Sitecore enables CWB to create that unique experience with the website as the digital hub. Testimonial By Nick Culo
CUSTOMERS TESTIMONIALS
Sitecore Experience Platform testimonial

Lance Korsun

Director of Marketing Product Management

FIS

No longer are we just updating content and hoping it sticks, We’re using Sitecore’s capabilities to understand customers better, target content accurately, and get information to the right audiences faster. Testimonial By Lance Korsun
Sitecore Experience Platform testimonial

Jorg Duhr

Head of Digital Experience

SCHOTT

Sitecore makes the SCHOTT portfolio and our spirit of innovation accessible in such a flexible way that we can serve widely differing markets. Testimonial By Jorg Duhr
Sitecore Experience Platform testimonial

Nick Culo

VP of Marketing

CWB Financial Group

Clients love working with CWB because of the personal connection. We’re obsessed with our clients’ success, and Sitecore enables CWB to create that unique experience with the website as the digital hub. Testimonial By Nick Culo

Wolters Kluwer - Information Services - Very Large

Sitecore Content Hub DAM helped Wolters Kluwer centralize content from 280 websites. Marketers now create 100 new web pages daily. The company saw a 325% increase in Google first-page searches and ga...ined 170,000 new non-branded leads. Domain Authority rose by 23 points. The solution improved sales leads and made content management faster and easier.

Read on →

Social housing group - Real Estate - Large

Sitecore XP helped a social housing group boost new registrations by 30% and online payments by 40%. The group upgraded its digital platform for better mobile access and self-service. Trustpilot rati...ngs rose from 1.4 to 3.8 after launching new features like online chat. The solution improved operational efficiency and cut costs. Residents now get personalized content and faster service.

Read on →

UK charity (name not provided) - Hospital & Health Care

Sitecore Digital Experience Platform helped a UK charity cut digital production time by 50%. The charity used Sitecore XP, SXA, and xDB on Microsoft Azure to improve access to information. Bounce rat...es dropped by 30%. The site now scores 4.5 out of 5 for information quality. Referrals to direct services and the online community increased sharply.

Read on →

Frequently Asked Questions(FAQ)

for Sitecore Experience Platform

What is Sitecore Experience Platform?

Sitecore Experience Platform is a content management solution that is combined with customer experience management. It allows control of the overall customer experience throughout websites and apps.

It combines customer data, analytics, AI, and marketing automation capabilities to nurture customers throughout their journey with personalized content in real-time, across any channel. It delivers personalized content across channels, connects with customers across the globe with multisite and multilingual content management, understands the audience, and optimizes experiences with native analytics, testing, optimization, and machine learning capabilities.

It conquers omnichannel delivery, accelerates personalization with AI, gains deep customer insights, automates cross-channel campaigns, personalizes to engage audiences, and rapid deployment options. Key features include experience editor, Sitecore AI, Sitecore cortex, enhanced editing experience, Sitecore experience database, Sitecore® experience accelerator (SXA), marketing automation, and more.

What is Sitecore Experience Platform used for?

Sitecore Experience Platform is a Content Management Systems Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Content Management, Engagement Management and Workflow Management .

What are the top features of Sitecore Experience Platform?

Personalization, Templates and SEO are some of the top features of Sitecore Experience Platform.

Who uses Sitecore Experience Platform?

Sitecore Experience Platform is used by Financial Services, Information Technology And Services and Consumer Goods among other industries.

What are Sitecore Experience Platform alternatives?

Strapi, DialogsCMS, Butter CMS and AgilityCMS are popular alternatives for Sitecore Experience Platform.

Where is Sitecore Experience Platform located?

Sitecore Experience Platform is headquartered at 101 California Street, Suite 1600, San Francisco, CA, 94111.
lightning

Peers used Sitecore Experience Platform for content management and engagement management

Sitecore Experience Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.33/5

Read Reviews (12)
Analytics

4.38/5

Read Reviews (87)
Custom Reports

3.96/5

Read Reviews (150)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.33/5

Read Reviews (12)
Analytics

4.38/5

Read Reviews (87)
Custom Reports

3.96/5

Read Reviews (150)

Software Failure Risk Guidance

?

for Sitecore Experience Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Sitecore Experience Platform

Sitecore News

Awards

SitecoreAI Recognized by Industry Experts and Practitioners as a Proven Platform for Marketing Teams to Reach, Engage, and Serve Customers

Sitecore has won eight categories in the 2026 CMS Critic Awards, including Best Enterprise CMS and Best AI Solution. SitecoreAI with Studio also received a Two-Star Technology DaVinci Award and ranked among G2's 2026 Best Web CMS Products. These recognitions highlight Sitecore's strength in digital experience management, content operations, and AI solutions, reinforcing its credibility and market impact.

Partnership

Sitecore Accelerates Momentum in the Middle East with Dedicated Deployments of SitecoreAI in Saudi Arabia and the United Arab Emirates

Sitecore has expanded its Global Reseller Program by introducing a Global Elite initiative, naming FPT Software as the first Global Elite Reseller. FPT will have exclusive reseller rights in Vietnam and non-exclusive rights in select Asian and Middle Eastern markets. This initiative aims to accelerate the adoption of SitecoreAI by leveraging local expertise and ensuring consistent market coverage.

Awards

Anton Tishchenko Recognized as Sitecore MVP 2026

Anton Tishchenko, Co-Founder & CTO of EXDST, has been honored as a Sitecore MVP in Technology for 2026. This recognition marks his eighth consecutive award, highlighting his contributions to the Sitecore community through expertise sharing and innovation. The MVP program acknowledges individuals who advance marketing and digital leadership within the Sitecore ecosystem.

Awards

Seven Oshyn Experts Honored with 2026 Sitecore Most Valuable Professional Awards - ACCESS Newswire

Oshyn announced that seven of its experts have been awarded the 2026 Sitecore Most Valuable Professional (MVP) Awards. Sitecore, a leader in digital experience software, recognizes individuals for their technical expertise and strategic leadership within the Sitecore ecosystem. The MVP program honors those who contribute significantly to the Sitecore community, with Oshyn's experts excelling in both technology and strategy categories.

Sitecore Profile

Company Name

Sitecore

Company Website

https://www.sitecore.com/

Year Founded

2001

HQ Location

101 California Street, Suite 1600, San Francisco, CA, 94111

Employees

501-1000

Social

Financials

PRIVATE