Customer stories

Product Business Settings

Shiprocket Engage 360 is popular in Financial Services, Internet, and Hospitality industries and is widely used by Small Business.

Shiprocket Engage 360 Product Overview

Wigzo offers top customer retention solutions to boost user engagement via email, SMS, and WhatsApp marketing. Repeat orders are increased with effective mobile marketing strategies.

How satisfied the customers are with Shiprocket Engage 360 use-cases

Reviews

"We started using Wigzo 3 months ago now. It has been a blessing with reduced clutter and better performance. I like that it is one app for all retargeting efforts. We used to use Omnisend for email marketing, Pushowl for Push notifications, another ...two apps for WhatsApp and SMSes. All these apps used to be expensive and one sale was being counted by all. Has a solid support team for any concerns." - Shetal M
"So glad we found Wigzo as our vendor for helping us to provide push notifications to our customers. Wigzo is our solution to give customers messages/notifications so they can have a more intensive engagement with our website and products. All the ch...annels also the insight are awesome. Easy to integrate for e-commerce business. Should try!" - Stenny B

Shiprocket Engage 360 Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Shiprocket Engage 360 testimonial

Shetal M

Co-Founder

&Me
We started using Wigzo 3 months ago now. It has been a blessing with reduced clutter and better performance. I like that it is one app for all retargeting efforts. We used to use Omnisend for email marketing, Pushowl for Push notifications, another two apps for WhatsApp and SMSes. All these apps us...ed to be expensive and one sale was being counted by all. Has a solid support team for any concerns.

Testimonial By Shetal M
Shiprocket Engage 360 testimonial

Stenny B

CMO

Yogya Online
So glad we found Wigzo as our vendor for helping us to provide push notifications to our customers. Wigzo is our solution to give customers messages/notifications so they can have a more intensive engagement with our website and products. All the channels also the insight are awesome. Easy to integ...rate for e-commerce business. Should try!

Testimonial By Stenny B
Shiprocket Engage 360 testimonial

Ankit B

Founder

Pannkh
Wigzo is one stop integrated solution for sms, push, email all together. So far we are happy with the value it has added and the performance it has delivered for us and the support they provided in setting up is amazing. Uday from the customer success team has been very cooperative and has good kno...wledge about the industry and the implementations. The best thing I liked was the flexibility to adapt the clients requirements and going out of the box to help us achieve the goals. Good job guys keep going.

Testimonial By Ankit B
CUSTOMERS TESTIMONIALS
Shiprocket Engage 360 testimonial

Shetal M

Co-Founder

&Me
We started using Wigzo 3 months ago now. It has been a blessing with reduced clutter and better performance. I like that it is one app for all retargeting efforts. We used to use Omnisend for email marketing, Pushowl for Push notifications, another two apps for WhatsApp and SMSes. All these apps us...ed to be expensive and one sale was being counted by all. Has a solid support team for any concerns.

Testimonial By Shetal M
Shiprocket Engage 360 testimonial

Stenny B

CMO

Yogya Online
So glad we found Wigzo as our vendor for helping us to provide push notifications to our customers. Wigzo is our solution to give customers messages/notifications so they can have a more intensive engagement with our website and products. All the channels also the insight are awesome. Easy to integ...rate for e-commerce business. Should try!

Testimonial By Stenny B
Shiprocket Engage 360 testimonial

Ankit B

Founder

Pannkh
Wigzo is one stop integrated solution for sms, push, email all together. So far we are happy with the value it has added and the performance it has delivered for us and the support they provided in setting up is amazing. Uday from the customer success team has been very cooperative and has good kno...wledge about the industry and the implementations. The best thing I liked was the flexibility to adapt the clients requirements and going out of the box to help us achieve the goals. Good job guys keep going.

Testimonial By Ankit B

Avni - Consumer Goods - Small

Shiprocket helped Avni deliver menstrual hygiene products on time to customers. Avni faced challenges with timely deliveries and customer satisfaction. By using Shiprocket's shipping and logistics pl...atform, Avni improved delivery speed and reliability. This led to better customer experiences and trust. Avni now provides eco-friendly products with dependable shipping.

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Swabhimann - Apparel & Fashion

Shiprocket X helped Swabhimann, a high-fashion jewellery brand, expand internationally. Swabhimann faced high shipping costs, limited market knowledge, and reliability issues with traditional provide...rs. Shiprocket X offered affordable international shipping and access to networking through the Shiprocket Shivir workshop. Swabhimann launched successfully in multiple countries, improved profit margins, and streamlined shipping operations.

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Silver Hub USA - Consumer Goods

ShiprocketX helped Silver Hub USA grow global orders by 40%. The company faced high shipping costs, customs delays, and limited courier options. ShiprocketX provided a virtual courier network, reduce...d shipping expenses by 20%, and improved tracking. Silver Hub USA entered 15+ new markets and delivered to over 40 countries. Customers became happier with faster, more reliable deliveries.

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Krishna’s Herbal & Ayurveda - Health, Wellness And Fitness

Krishna’s Herbal & Ayurveda faced challenges with high cart abandonment, high RTO rates, and low conversion rates. They used Shiprocket Checkout to improve their customer experience. The solution inc...luded a fast one-click checkout, a customizable interface, and accurate delivery timelines. As a result, they achieved a 46% improvement in session-based conversions, a 49% growth in user-based conversions, and an 8% increase in average order value.

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La Fabrila - Apparel & Fashion

La Fabrila, a men's clothing brand, faced challenges with high RTO due to over 90% COD orders and coordination issues with multiple couriers. They lacked a post-ship solution for tracking updates. Sh...iprocket provided solutions like order confirmation before shipping, restricting high RTO buyers, and central operations management. This led to a 10% MOM reduction in RTO, a 2% MOM increase in prepaid shipments, and a 40% order growth in a quarter. The brand found it easier to do business with single-SPOC support.

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Milagro Beauty

Milagro Beauty faced challenges with excessive time spent on courier follow-ups, high RTO percentages, and lack of timely order tracking updates. Shiprocket provided solutions like automated courier ...selection, WhatsApp communication for order confirmation, and branded tracking notifications. As a result, Milagro Beauty reduced RTO by 8%, increased delivery rate from 77% to 84.9%, and improved first attempt delivery rate by 10%. Customer satisfaction also increased.

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Maximize Your Results with Wigzo Analytics & Insights

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Peers used Shiprocket Engage 360 for engagement management and advertisement

Shiprocket Engage 360 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (20)
Analytics

4.63/5 ★

Read Reviews (37)
Custom Reports

4.54/5 ★

Read Reviews (39)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (20)
Analytics

4.63/5 ★

Read Reviews (37)
Custom Reports

4.54/5 ★

Read Reviews (39)

Software Failure Risk Guidance

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for Shiprocket Engage 360

Overall Risk Meter

Low Medium High

Top Failure Risks for Shiprocket Engage 360

Shiprocket Private Limited News

Product
 

Shiprocket Building The Backbone Of Bharat's Ecommerce Growth

Shiprocket is enhancing India's ecommerce growth by providing a unified commerce platform for Tier II and III cities. The platform integrates logistics, checkout, returns, analytics, and marketing, enabling small-town entrepreneurs to compete globally without in-house tech teams. Shiprocket also offers collateral-free financing and partners with entities like India Post to simplify cross-border trade.

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Partnership
 

UPS Courier Launched: UPS Worldwide Express Saver Service

ShiprocketX has integrated UPS Worldwide Express Saver Service, enabling Indian sellers to utilize UPS's premium international courier service for fast, reliable global shipping. This service, launched via CSB IV and CSB V, offers delivery to the USA in 57 days, enhancing the shipping experience for D2C brands and exporters. ShiprocketX simplifies customs clearance and automates shipping documentation, making international expansion more accessible.

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Product
 

Product Highlights From October 2025

Shiprocket introduced several product updates in October 2025 to enhance shipping, fulfillment, and AI experiences. Key updates include improved mobile app interfaces, new courier options with time-slotted pickups, state-level invoicing, and a smarter NDR management system. Additionally, Shiprocket launched AI tools like Shiprocket Copilot and Shiprocket Trends for better market insights and customer engagement.

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Company
 

Shiprocket Brings SHIVIR 2025 to Bengaluru: Powering the Next Phase of AI-Led Commerce in Bharat - CXOToday.com

Shiprocket is hosting its flagship summit, SHIVIR 2025, in Bengaluru, focusing on AI-led commerce. Supported by industry giants like Google and Meta, the event aims to empower MSME and D2C businesses with AI-driven solutions. The summit will feature keynotes, panels, and workshops, offering strategic insights and tools for digital commerce growth.

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Shiprocket Private Limited Profile

Company Name

Shiprocket Private Limited

Company Website

https://www.shiprocket.in/

HQ Location

Plot No. B, Khasra No 360, MG Road, Sultanpur, New Delhi , Delhi 110030, IN

Employees

101-250

Social

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Financials

PRIVATE