Hospitality Case Studies and Customer Success Stories with Sertifi
Davidson Hospitality Group
- Hospitality
Sertifi helped Davidson Hospitality Group speed up business processes. The company used Sertifi for e-signatures, payment, and card authorization. Davidson cut turnaround times by 60% for signed cont...racts. Staff now track payments more easily and securely. The solution improved PCI compliance and reduced declined credit cards. Teams save over half the time on deposit requests.
Sertifi's credit card authorization solution helped InterContinental Buckhead Atlanta cut chargebacks by 86%. The hotel replaced manual, paper-based processes with secure, PCI-compliant online forms.... Staff now spend less time on fraud cases and follow-ups. Guest form turnaround is 18 times faster. The solution also reduced incomplete and erroneous forms, improving efficiency and guest experience.
Best Western Plus Gateway Inn & Suites
- Hospitality
Sertifi's credit card authorization solution helped Best Western Plus Gateway Inn & Suites go digital. Employees spent less time on paperwork and more time helping guests. The hotel cut turnaround ti...mes by 97%, from four days to under three hours. Fraud and chargeback risks dropped with e-signatures and advanced verification. Security improved, and PCI compliance became easier. Staff and guests are now happier with the new process.
Sertifi helped Dave & Buster's Special Events group speed up Banquet Event Order (BEO) signatures and payments. Before Sertifi, the team used slow paper forms and manual payment steps. With Sertifi, ...they integrated signatures and payments into Delphi.fdc and Salesforce. This cut turnaround times by over 90%. Guests now sign and pay quickly in one place, and staff avoid manual data entry and errors.
Sertifi helped Fairmont Scottsdale Princess speed up contract and payment processes. The resort used Sertifi for digital contracts, card, and ACH payments. Staff found the system easy to use and quic...k to learn. Clients could sign contracts and pay in one step, often in under an hour. ACH payments lowered costs and reduced chargebacks. Sertifi made payment collection more secure and efficient for the hotel.
Sertifi's credit card authorization solution helped Hilton Garden Inn San Diego Bayside speed up their authorization process by 3.5 times. The hotel switched from a manual, paper-based system to Sert...ifi's secure online portal. Staff and guests now complete forms faster and more easily. Turnaround time dropped from a week to just a couple of days. The solution also improved PCI compliance and security for credit card data.
Sertifi's card and ACH payment processing helped Hotel Madison save over $9,000 in credit card commissions. The hotel processed $1.4 million in payments, with 26% paid via ACH. Staff and clients now ...use secure online payment forms, making payments faster and safer. The team reconciles payments more quickly and closes business faster. Sertifi improved the client experience and helped Hotel Madison afford other purchases.
Sertifi helped Hyatt close deals 2.5 times faster. Hyatt's sales and events teams used to wait two days for signed contracts. With Sertifi, turnaround times dropped by 80%. Staff now collect signed c...ontracts and payments at the same time using an online portal. Payments process directly into Hyatt's systems. Security and PCI compliance improved. Hyatt's security team praised Sertifi for protecting guest data.
Sertifi’s next-gen platform helped Hyatt Regency Denver Tech Center speed up sales. The hotel’s sales and events team used to collect payments and signatures by email, causing delays. With Sertifi, c...lients sign documents and pay online, making the process faster and more secure. Staff cut three days off the turnaround time for signed contracts and deposits. The platform also improved payment security and made PCI compliance easier.
Sertifi's e-signature and credit card authorization solutions helped Kimpton Hotel Palomar Philadelphia move to a hybrid work model. The hotel team needed a faster, more secure way to finalize contra...cts from anywhere. Sertifi let them send, edit, and sign contracts digitally. Staff saved time by not having to re-PDF documents. Contract turnaround times dropped from three days to a few hours. The front desk also got credit card forms back faster and more securely.
Sertifi OPERA integration helped La Cantera Resort & Spa speed up contract signing and payment processes. Staff now collect payments and signatures securely online, making things easier for guests an...d employees. The solution reduced manual work and cut payment processing fees by using ACH. Security improved with PCI-compliant forms and e-signatures. Staff gained more time for revenue activities, and guests feel safer sharing payment details.
Sertifi helped Marriott Austin South Collection speed up contract and payment processes. The sales team used Sertifi for digital contracts and e-signatures, cutting contract turnaround from 2-5 days ...to minutes. Adding Sertifi's payment solution let them request deposits with contracts, making it easier to hit sales goals. The team now manages less email and follow-up, and finance reconciles payments faster with a central portal. Sertifi's integrations keep workflows smooth and secure.
Sertifi helped Sage Hospitality automate agreements across their portfolio. The team now gets signed contracts and deposits back in a quarter of the time. The Delphi integration keeps the team workin...g in one system, boosting productivity. Sertifi reduced operational costs and eliminated the back and forth of chasing agreements and payments. Sage Hospitality saw faster contract turnaround and improved efficiency.
Marriott Frenchman’s Reef Resort (managed by Aimbridge Hospitality)
- Hospitality
SertifiPay helped Marriott Frenchman’s Reef Resort start collecting advance deposits before opening. The resort used SertifiPay for fast, secure online payments without a physical location or merchan...t ID. The sales director processed deposits within a week of setup. SertifiPay improved efficiency and PCI compliance. Customers found payments easy and secure. Aimbridge Hospitality plans to use SertifiPay at more properties.
Sertifi helped The Lodge at Sonoma Resort speed up sales and event payments. The resort used Sertifi’s digital contracts, e-signatures, and payment processing tools. Staff now finish contracts and pa...yments in less than a day. The process is easier for both staff and clients. The system lowers fraud risk and makes refunds simple. Sales and finance teams work together better and save time.
Sertifi helped Topgolf move from paper-based event bookings to digital contracts and e-signatures. The sales team now sends contracts and payment requests in one step. Turnaround times dropped from f...ive days to three hours. Payment data goes straight into their PMS, boosting security and PCI compliance. Guests find it easy to sign and pay from any device, improving their experience.
Food & Beverages Case Studies and Customer Success Stories with Sertifi
SAVOR… Chicago
- Food & Beverages
Sertifi helped SAVOR… Chicago speed up contract and payment processing. The team used to spend a lot of time on paperwork and chasing payments. With Sertifi, staff productivity increased and security... improved. The sales team now finalizes business in half the time. Guest payment data is now secure and PCI compliant. SAVOR… Chicago saw a 50% increase in efficiency.
Other Industry Case Studies and Success Stories with Sertifi
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Sertifi helps customers sign contracts and paperwork faster with digital contracts and e-signatures. A customer was unsure about the product and wanted to cancel. After learning how Sertifi works, th...e customer signed their first contract in seconds. The customer found their job much easier and more secure. Sertifi's support team helped the customer see the benefits and made the process simple.
Sertifi helped Amtrav automate hotel booking authorizations for business travelers. Before Sertifi, Amtrav spent 100 hours a month on manual forms and follow-ups. With Sertifi, Amtrav cut this time i...n half and reduced fraud by securely sharing card details. The team size was reduced, and onboarding was quick. Hotels now get booking info easily, and complaints about check-in issues dropped.
