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Latest Product Updates and Feature Enhancements on Sendbird
Sendbird launches real-time Voice AI Agent for instant customer support - (Pulse)
Sendbird has launched its Voice AI Agent, a real-time customer service solution that supports 29 languages and offers human-like conversations. The AI provides instant responses, real-time analytics,... and multilingual voice recognition. It adapts to unpredictable conversations, identifies VIP clients, and can reschedule appointments during calls. This innovation aims to enhance customer experience with speed and accuracy.
Sendbird launches advanced AI chatbot for Shopify merchants
Sendbird has launched an advanced AI chatbot for Shopify merchants, powered by OpenAI's GPT-4o, to enhance customer interactions and sales conversions. This no-code solution, available in the Shopify... App Store, integrates seamlessly with store data, enabling personalized customer service and product recommendations. The chatbot can escalate queries to human agents if needed, democratizing AI technology for merchants of all sizes.
Sendbird launches in-app business messaging, dashboard | TechTarget
Sendbird has launched a new in-app business messaging platform and dashboard, enhancing customer communication capabilities for businesses. The platform includes features like omnichannel campaign te...mplates and push notification management. It integrates with customer data platforms and supports AI-powered chatbots. This launch aims to streamline customer interactions and improve compliance with privacy regulations.
Sendbird has launched Sendbird Voice AI, a voice automation solution designed to enhance customer interactions across multiple channels, including voice, SMS, email, web, and in-app chat. It offers r...eal-time analytics, supports 29 languages, and allows customization of accents and tones. The solution emphasizes reliability, security, and seamless integration with live agents to ensure a consistent customer experience.
Early leaders in the agentic AI race show agents are here to stay - SiliconANGLE
Sendbird provides an agentic AI platform for customer support, enabling autonomous interactions across channels like Instagram and Facebook Messenger. It offers proactive re-engagement and a unit tes...ting framework, ensuring security and compliance. The platform allows for automated 'personal concierge' services, enhancing customer interactions.
Sendbird Sets a New Standard for Voice AI Agent and Omnipresent ...
Sendbird has launched Sendbird Voice AI, a voice automation solution that enhances customer service with real-time analytics, multilingual support, and seamless omnichannel integration. The platform ...captures user intent and emotional nuances, ensuring contextual responses and smooth transitions to live agents. This innovation aims to redefine customer experiences with speed, accuracy, and reliability.
Sendbird launches voice AI agents to bring human-grade conversation to customer calls - SiliconANGLE
Sendbird has launched Sendbird Voice AI, a voice automation solution designed to enhance customer service by providing human-like conversation capabilities. The solution addresses challenges such as ...background noise and interruptions, and supports 29 languages. It allows seamless transitions across communication channels and can escalate calls to human agents when necessary. The platform is set to expand to voice over IP services.
Sendbird Introduces Trust OS for AI Agents - MarTech Cube
Sendbird has introduced Trust OS, an enterprise-grade AI accountability system designed to enhance AI agent observability, control, and oversight. Trust OS features 14 unique capabilities that improv...e AI agent accountability and scalability, addressing trust issues identified by Gartner. The system promises a 90% reduction in pilot-to-production timelines and improved AI performance. Trust OS is available to all Sendbird AI agent builder users.
Sendbird Introduces Trust OS for AI Agents to Deliver Enterprise-Ready Controls for Safer, Smarter Customer Interactions
Sendbird has launched Trust OS, an enterprise-grade AI accountability system designed to enhance the reliability and safety of AI agents in customer interactions. This new framework offers 14 feature...s focusing on observability, control, oversight, and scalability, aiming to improve AI agent accountability and performance. Trust OS is now available to all Sendbird customers using the AI agent builder product.
Sendbird Launches First Omnipresent AI Agent, Marking Shift From Reactive to Proactive Customer Support - PR Newswire
Sendbird has launched its first omnipresent AI agent, designed to transform customer support from reactive to proactive engagement. This new AI-driven solution enables businesses to anticipate custom...er needs, automate responses, and deliver seamless, always-on support across multiple digital channels. The launch marks a significant step in AI-powered customer service automation.
Sendbird Launches First Omnipresent AI Agent, Marking Shift From Reactive to Proactive Customer Support
Sendbird has launched its first omnipresent AI agent, designed to move customer support from reactive to proactive engagement. The new AI agent leverages advanced conversational AI to anticipate cust...omer needs, automate responses, and deliver real-time support across multiple channels. This release positions Sendbird as a leader in AI-driven customer service solutions, targeting enterprises seeking to enhance customer experience and operational efficiency.
Strategic Partnerships and Integrations of Sendbird
AMZN and Sendbird's AWS Partnership: A Strategic Catalyst for Agentic ...
Amazon and Sendbird have partnered through AWS to deploy agentic AI solutions, enhancing customer interactions using Amazon Bedrock and Nova. This collaboration positions Sendbird as a key player in ...the generative AI market, targeting over 7 billion monthly conversations. The partnership aims to automate customer service, achieving significant cost reductions and efficiency improvements across various industries.
Amazon.com (AMZN) Partners With Sendbird To Expand AI Capabilities Through AWS Collaboration
Amazon.com has partnered with Sendbird to enhance its AI capabilities through AWS collaboration. This strategic partnership aims to leverage cloud and AI technologies for Amazon's long-term growth, p...otentially boosting revenue and earnings forecasts. The collaboration underscores Amazon's focus on high-margin growth sectors, despite regulatory and competitive challenges.
Sendbird Signs SCA with AWS to Accelerate Agentic AI Adoption
Sendbird has entered a three-year strategic collaboration with AWS to enhance its AI agent capabilities. This partnership will integrate Amazon Nova for advanced AI features and accelerate Sendbird's... go-to-market strategies in key sectors. Sendbird's AI agent is now available in AWS Marketplace's new AI Agents and Tools category, aiming to transform customer service with proactive AI solutions.
Amazon.com (AMZN) Partners With Sendbird To Enhance AI Capabilities And Market Reach
Sendbird has partnered with Amazon Web Services (AWS) to enhance AI capabilities, focusing on AI-driven solutions in the AI agent space. This collaboration aims to leverage AWS's infrastructure to me...et growing AI demands, potentially boosting Amazon's future revenue and earnings forecasts.
Sendbird Appoints Charles Studt as Chief Marketing Officer to Advance Company's AI Innovation and Global Reach
Sendbird has appointed Charles Studt as Chief Marketing Officer to lead its global marketing strategy and drive the adoption of its agentic AI platform. Studt's experience in scaling high-growth comp...anies will be pivotal in expanding Sendbird's leadership in customer engagement and conversational AI. His role will focus on introducing Sendbird's Omnipresent AI solution to new markets and enhancing the company's brand in the AI-powered customer experience sector.
