Latest News & Updates on Sendbird

Sendbird has launched 'AI Agent Steward,' an AI-driven solution that manages complex customer inquiries by distributing them across sub-agents. This new service enables AI to handle tasks like refund...s and reservation changes, previously beyond the capabilities of traditional chatbots. The AI agent boasts a voice response speed under one second and 15% higher accuracy than competitors.
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Sendbird has introduced "Agent Steward," an AI-based customer service solution designed to manage complex inquiries by distributing tasks to AI agents. This new offering improves upon their previous ...service, Delight AI, by automating tasks typically handled by humans, such as refunds and ticket rebooking. The solution targets industries with multiple stakeholders, enhancing efficiency and customer satisfaction.
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Sendbird has launched Agent Steward on its Delight.ai platform, introducing Trust OS 2.0 and Voice 2.0. These updates enhance AI accountability and proactive customer engagement. Agent Steward manage...s complex tasks autonomously, while Trust OS 2.0 enables AI self-correction. Voice 2.0 offers proactive, multilingual communication. These innovations aim to improve AI customer experiences by embedding human-like service qualities.
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Sendbird has launched its AI Agent for customer service, designed to enhance enterprise-grade customer interactions. This omnichannel AI solution integrates across various platforms, ensuring persona...lized and consistent support. Built on Sendbird's robust infrastructure, it offers 99.9% uptime and supports over 6 billion users monthly. The AI agent autonomously resolves issues, aids human agents, and continuously learns to improve customer satisfaction.
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Sendbird introduces Vision, a new multimodal AI feature for its AI Chatbots. This enhancement allows chatbots to process visual inputs like images and files, improving customer interactions by enabli...ng visual troubleshooting, image-based verification, and personalized product recommendations. Vision leverages multimodal RAG technology, enhancing customer service and ecommerce experiences while ensuring security and compliance with global standards.
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Sendbird has implemented a Global Edge Proxy architecture to enhance the performance of its Chat API by reducing latency and improving user experience. This system, known as Gedge, deploys proxy serv...ers near users to minimize delays and optimize connection speeds. The new architecture has resulted in a 50% reduction in initial connection latency, particularly benefiting users in distant regions.
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Sendbird has launched Delight.ai, an AI concierge designed to personalize customer journeys by integrating with back-end systems like CRM and transaction processing. Available to mid-market and enter...prise brands, Delight.ai uses generative AI to provide human-like interactions across various channels, including chat, SMS, and email. It leverages long-term memory to adapt to customer behavior and business priorities, enhancing customer experience in sectors like retail and fintech.
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Sendbird has launched a new in-app business messaging platform and dashboard, enhancing customer communication capabilities for businesses. The platform includes features like omnichannel campaign te...mplates and push notification management. It integrates with customer data platforms and supports AI-powered chatbots. This launch aims to streamline customer interactions and improve compliance with privacy regulations.
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Sendbird has launched an advanced AI chatbot for Shopify merchants, powered by OpenAI's GPT-4o, to enhance customer interactions and sales conversions. This no-code solution, available in the Shopify... App Store, integrates seamlessly with store data, enabling personalized customer service and product recommendations. The chatbot can escalate queries to human agents if needed, democratizing AI technology for merchants of all sizes.
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Sendbird has launched its Voice AI Agent, a real-time customer service solution that supports 29 languages and offers human-like conversations. The AI provides instant responses, real-time analytics,... and multilingual voice recognition. It adapts to unpredictable conversations, identifies VIP clients, and can reschedule appointments during calls. This innovation aims to enhance customer experience with speed and accuracy.
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Sendbird has launched Sendbird Voice AI, a voice automation solution designed to enhance customer interactions across multiple channels, including voice, SMS, email, web, and in-app chat. It offers r...eal-time analytics, supports 29 languages, and allows customization of accents and tones. The solution emphasizes reliability, security, and seamless integration with live agents to ensure a consistent customer experience.
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Sendbird provides an agentic AI platform for customer support, enabling autonomous interactions across channels like Instagram and Facebook Messenger. It offers proactive re-engagement and a unit tes...ting framework, ensuring security and compliance. The platform allows for automated 'personal concierge' services, enhancing customer interactions.
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Sendbird has launched Sendbird Voice AI, a voice automation solution that enhances customer service with real-time analytics, multilingual support, and seamless omnichannel integration. The platform ...captures user intent and emotional nuances, ensuring contextual responses and smooth transitions to live agents. This innovation aims to redefine customer experiences with speed, accuracy, and reliability.
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Sendbird has launched Sendbird Voice AI, a voice automation solution designed to enhance customer service by providing human-like conversation capabilities. The solution addresses challenges such as ...background noise and interruptions, and supports 29 languages. It allows seamless transitions across communication channels and can escalate calls to human agents when necessary. The platform is set to expand to voice over IP services.
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Sendbird won the "Rising Star Partner of the Year" award at the AWS Partner Summit Seoul 2026. The award recognizes Sendbird's growth and performance in AWS-based technology, particularly for enhanci...ng customer experience through AI communication solutions. Their AI concierge service, delight.ai, notably improved problem-solving rates and reduced counselor handover rates by 50%.
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Sendbird Business Messaging has been awarded the Best Communications API by API World, recognizing its excellence in communication technology. The award was presented at the API World conference in S...anta Clara, highlighting Sendbird's commitment to enhancing business communication through its API platform.
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