ReferenceEdge Overview
Point-of-Reference offers a dynamic suite of customer marketing tools designed to streamline data maintenance and boost customer advocate lead generation. This platform excels in managing customer rewards and metrics, providing businesses with actionable insights and robust content management capabilities. Whether you're looking to harness the power of customer advocacy or refine your marketing strategy, Point-of-Reference facilitates meaningful engagement and sustained growth. The technology stands out for its ability to seamlessly integrate diverse data sources, ensuring that businesses can maintain accurate and up-to-date customer information. With a focus on generating valuable leads, this tool is ideal for companies aiming to leverage customer relationships effectively.
Use Cases
Customers recommend Content Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using ReferenceEdge.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using ReferenceEdge.
ReferenceEdge Use-Cases and Business Priorities: Customer Satisfaction Data
ReferenceEdge's features include Dashboard, Gamification, Rewards, etc. and ReferenceEdge support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ReferenceEdge analytics capabilities include Custom Reports, and Analytics.
Reviews
"I think what I value the most from ReferenceEdge is the ability to centralize and track the accounts, the contacts, and the content and then have all that tied together." - Wendi Wolfgram
Peer review evidence (same sources as the product rating summary)
"...Content management (database & process) Level 2...." Customer Reference Program
"...Wouldn t you love to have the time to follow up with the requester of a reference to see how the call, site visit, etc., went?..." Point of Reference
"...Managers can measure program impact through extensive reports and dashboard charts, improve sales & marketing efficiency, shorten the quote to cash cycle and win more deals. ..." 25 Management Tools for Growing Field Sales Teams
ReferenceEdge, ClientCircle, InviteReferrals, UpViral, Talkable, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
ReferenceEdge is a native Salesforce app offering a comprehensive customer reference database and management system. It enhances customer reference management within Salesforce.
Popular Business Setting
for ReferenceEdge
Top Industries
- Computer Software
- Management Consulting
- Computer & Network Security
Popular in
- Enterprise
- Large Enterprise
- Mid Market
ReferenceEdge is popular in Computer Software, Management Consulting, and Computer & Network Security and is widely used by Enterprise, Large Enterprise, and Mid Market.
ReferenceEdge Customer wins, Customer success stories, Case studies
How does ReferenceEdge facilitate Content Management?
How does ReferenceEdge address your Engagement Management Challenges?
How can ReferenceEdge optimize your Campaign Management Workflow?
How can ReferenceEdge optimize your Loyalty Management Workflow?
How can ReferenceEdge enhance your Workflow Management process?
20 buyers and buying teams have used Cuspera to assess how well ReferenceEdge solved their Customer Success Platform needs. Cuspera uses 381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I think what I value the most from ReferenceEdge is the ability to centralize and track the accounts, the contacts, and the content and then have all that tied together. Testimonial By Wendi Wolfgram |
|
With ReferenceEdge, users are able to self-serve, which allows the reference team to focus on recruiting new references and scaling the program. Since launch, we’ve grown from 120 reference accounts to over 700. Testimonial By Martha C |
|
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With everything in a single queue, our reference manager knows exactly what needs to be done, and by when. We have fulfilled over a thousand reference requests in our first 18 months with ReferenceEdge, and influenced millions of dollars in revenue. Testimonial By Meagan A |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Wendi Wolfgram Senior Customer Advocacy Manager A10 Networks |
I think what I value the most from ReferenceEdge is the ability to centralize and track the accounts, the contacts, and the content and then have all that tied together. Testimonial By Wendi Wolfgram |
|
Martha C Sr. Customer Marketing Manager SailPoint |
With ReferenceEdge, users are able to self-serve, which allows the reference team to focus on recruiting new references and scaling the program. Since launch, we’ve grown from 120 reference accounts to over 700. Testimonial By Martha C |
|
Meagan A Sr. Manager CentralSquare |
With everything in a single queue, our reference manager knows exactly what needs to be done, and by when. We have fulfilled over a thousand reference requests in our first 18 months with ReferenceEdge, and influenced millions of dollars in revenue. Testimonial By Meagan A |
Databricks - Information Technology And Services
Iron Mountain - Information Technology And Services
Close More Deals with Customer References using ReferenceEdge: Review by Nancy Nardin
Peers used ReferenceEdge for content management and engagement management
ReferenceEdge Competitors
ReferenceEdge Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (17) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for ReferenceEdge
Overall Risk Meter
Top Failure Risks for ReferenceEdge
Point of Reference, Inc. Profile
Company Name
Point of Reference, Inc.
Company Website
https://www.point-of-reference.com/HQ Location
8050 E. 24th Avenue, Denver, CO 80238, US
Employees
11-50
Social
Financials
PRIVATE
