Pega Customer Engagement Suite Overview

Pega-Customer-Engagement-Suite and Pega products simplify enterprise complexities, delivering faster results. Real-time intelligence helps connect with customers effectively.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Pega Customer Engagement Suite.

Other use cases:

  • Workflow Management
  • Customer Case Management
  • Identify Target Customers
  • Measuring Customer Satisfaction
  • Channel Marketing
  • Campaign Management
  • Personalized Marketing
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Pega Customer Engagement Suite.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
  • Launch New Products
  • Improve ROI
  • Manage Risk
  • Scale Best Practices
See all business priorities See less business priorities

Pega Customer Engagement Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Pega Customer Engagement Suite works with different mediums / channels such as Phone Calls.

Pega Customer Engagement Suite's features include Personalization, and Bot. and Pega Customer Engagement Suite support capabilities include Phone Support, Email Support, Chat Support, etc. also Pega Customer Engagement Suite analytics capabilities include Analytics, and Custom Reports.

Reviews

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone." - Dr. Esra Taylor

Pega Customer Engagement Suite, ShippingEasy, OKTA, xMatters, Expensify, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pega Customer Engagement Suite

Top Industries

  • Telecommunications
  • Insurance
  • Transportation/Trucking/Railroad

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Pega Customer Engagement Suite is popular in Telecommunications, Insurance, and Transportation/Trucking/Railroad and is widely used by Large Enterprise, Enterprise, and Small Business.

Pega Customer Engagement Suite Customer wins, Customer success stories, Case studies

What makes Pega Customer Engagement Suite ideal for Engagement Management?

What solutions does Pega Customer Engagement Suite provide for Helpdesk Management?

What solutions does Pega Customer Engagement Suite provide for Communication Management?

How does Pega Customer Engagement Suite facilitate Workflow Management?

What benefits does Pega Customer Engagement Suite offer for Customer Case Management?

8 buyers and buying teams have used Cuspera to assess how well Pega Customer Engagement Suite solved their CRM needs. Cuspera uses 318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Pega Customer Engagement Suite testimonial

Dr. Esra Taylor

Senior Director of SMB Marketing in Analytics

Etisalat
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor
Pega Customer Engagement Suite testimonial

Andy Ryan

Head of Digital Operations & Automation

Vodafone UK
The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. Testimonial By Andy Ryan
Pega Customer Engagement Suite testimonial

Gino Cavallaro

Executive Director ePlanning

New South Wales Department of Planning, Industry and Environment
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro
CUSTOMERS TESTIMONIALS
Pega Customer Engagement Suite testimonial

Dr. Esra Taylor

Senior Director of SMB Marketing in Analytics

Etisalat
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor
Pega Customer Engagement Suite testimonial

Andy Ryan

Head of Digital Operations & Automation

Vodafone UK
The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. Testimonial By Andy Ryan
Pega Customer Engagement Suite testimonial

Gino Cavallaro

Executive Director ePlanning

New South Wales Department of Planning, Industry and Environment
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro

Siemens - Manufacturing

Pega Global Master Data Management helped Siemens cut process cycle time by 60%. Siemens used Pega to connect SAP systems and databases worldwide. This reduced manual work and made data management ea...sier. The new platform lets Siemens manage customer, vendor, and prospect data in one place. The solution improved efficiency, integration, and reduced costs. Siemens now has better data consistency and lower compliance risk.

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Commonwealth Bank of Australia - Banking

Pega Customer Decision Hub helped Commonwealth Bank of Australia build a Customer Engagement Engine. The bank wanted to create deeper, more personal relationships with 10 million customers. Pega's so...lution delivered real-time decisions in under 200 milliseconds. Staff used it to have 50 million next best conversations across 18 channels. This improved customer engagement in branches, contact centers, and digital channels.

Read on →

Athletic footwear leader - Apparel & Fashion

Pega helped a global athletic footwear leader cut process lead time from 200 hours to 18 minutes. The company faced slow, manual order management and frequent errors. Pega's intelligent automation st...reamlined order capture, validation, and logistics. The solution improved customer engagement and satisfaction. Time spent changing and checking orders dropped sharply.

Read on →

ANAH (French National Agency for Housing) - Government Administration

Pega helped ANAH build a new housing grant application platform. ANAH needed to process 650,000 applications, up from 70,000. They worked with Pega and Capgemini to transform their process. The new p...latform was fully deployed in two years. ANAH increased applications processed by 9 times. The project supported France's environmental housing goals.

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AbbVie - Pharmaceuticals

Pega helped AbbVie automate clinical and R&D workflows. AbbVie needed a more flexible system than their old in-house request management tool. They partnered with Pega and Accenture to build a reusabl...e, flexible request platform. The new solution works across multiple research areas. This lets scientists focus on their mission and improves how experiment requests are managed.

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Achmea - Insurance

Pega Platform helped Achmea modernize its operations. Achmea used over 70 Pega applications across five business divisions. The platform supports eight brands and 10 million customers. Legacy systems... slowed Achmea down before Pega. With Pega, Achmea cut policy origination time by 50%. Achmea improved performance and met changing business needs.

Read on →

Pega Infinity '23 Update: What's New in Pega Customer Service '23

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Peers used Pega Customer Engagement Suite for engagement management and helpdesk management

Pega Customer Engagement Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (10)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.39/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (10)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.39/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for Pega Customer Engagement Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Pega Customer Engagement Suite

Pegasystems Inc. News

Product

Pega Achieves ISO 9001 Certification Underscoring Its Commitment to Quality - Yahoo Finance Singapore

Pega has achieved ISO 9001 certification, highlighting its dedication to maintaining high-quality standards in its operations and services.

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Product

Pega Launches New AI Tool to Accelerate Lotus Notes Transformation - Chartmill

Pega has expanded its Pega Blueprint capabilities, leveraging agentic AI to accelerate the transformation of legacy systems into modern applications. This enhancement allows organizations to analyze and convert various legacy assets, such as documentation and source code, into optimized cloud-ready applications. The new features are designed to reduce technical debt and improve operational efficiency, enabling faster digital transformation.

Read more →
Product

Pega Launches The Industrys Most Complete Agentic Compliance Solution with Enhanced Pega CLM - FinancialContent

Pega has launched an enhanced version of its Client Lifecycle Management (CLM) solution, incorporating advanced agentic AI features. The new version automates onboarding, document processing, and risk assessment, improving compliance accuracy and efficiency for financial institutions. Key features include GenAI-powered document processing, agentic screening, and real-time entity verification, transforming compliance operations into a strategic advantage.

Read more →
Partnership

Pega and Moody's Collaborate to Streamline Customer Lifecycle Management and KYC ...

Pega and Moody's have formed a strategic collaboration to enhance customer lifecycle management (CLM) and Know Your Customer (KYC) processes for financial services. This partnership allows Pega clients to access Moody's entity verification data directly, improving operational efficiency, accuracy, and compliance. The integration aims to reduce onboarding time by up to 30% and data entry errors by 40%, offering a more robust compliance and customer experience.

Read more →

Pegasystems Inc. Profile

Company Name

Pegasystems Inc.

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

IPO