Pega Customer Engagement Suite Overview
Pega-Customer-Engagement-Suite and Pega products simplify enterprise complexities, delivering faster results. Real-time intelligence helps connect with customers effectively.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Pega Customer Engagement Suite.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Pega Customer Engagement Suite.
Pega Customer Engagement Suite Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Customer Engagement Suite works with different mediums / channels such as Phone Calls.
Pega Customer Engagement Suite's features include Personalization, and Bot. and Pega Customer Engagement Suite support capabilities include Phone Support, Email Support, Chat Support, etc. also Pega Customer Engagement Suite analytics capabilities include Analytics, and Custom Reports.
Reviews
"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal." - Marcelo Claure
Pega Customer Engagement Suite, ShippingEasy, OKTA, xMatters, Expensify, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Customer Engagement Suite
Top Industries
- Telecommunications
- Insurance
- Transportation/Trucking/Railroad
Popular in
- Large Enterprise
- Enterprise
- Small Business
Pega Customer Engagement Suite is popular in Telecommunications, Insurance, and Transportation/Trucking/Railroad and is widely used by Large Enterprise, Enterprise, and Small Business.
Comprehensive Insights on Pega Customer Engagement Suite Use Cases
What solutions does Pega Customer Engagement Suite provide for Engagement Management?
What solutions does Pega Customer Engagement Suite provide for Helpdesk Management?
How does Pega Customer Engagement Suite facilitate Communication Management?
What benefits does Pega Customer Engagement Suite offer for Workflow Management?
What Are the key features of Pega Customer Engagement Suite for Customer Case Management?
8 buyers and buying teams have used Cuspera to assess how well Pega Customer Engagement Suite solved their CRM needs. Cuspera uses 318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor |
|
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Marcelo Claure CEO Sprint |
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
Dr. Esra Taylor Senior Director of SMB Marketing in Analytics Etisalat |
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor |
|
Leana Kielkowicz Head of Decisioning BT |
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz |
Case Studies
CASE STUDY ANAH (French National Agency for Housing)
CASE STUDY Air Europa
CASE STUDY Athletic footwear leader
CASE STUDY Aflac
CASE STUDY Commonwealth Bank of Australia
CASE STUDY AGL Energy
Video
Pega Infinity '23 Update: What's New in Pega Customer Service '23
Peers used Pega Customer Engagement Suite for engagement management and helpdesk management
Pega Customer Engagement Suite Competitors
Pega Customer Engagement Suite Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Pega Customer Engagement Suite
Overall Risk Meter
Top Failure Risks for Pega Customer Engagement Suite
Pegasystems Inc. News
Pega Recognized By Gartner In 2025 Critical Capabilities For Sales Force Automation Platforms
Pega has been recognized by Gartner in the 2025 Critical Capabilities for Sales Force Automation Platforms. This acknowledgment highlights Pega's strengths in delivering advanced sales force automation solutions, reinforcing its position as a leader in enterprise transformation through AI-powered platforms.
Pega Introduces Advanced Self-Service Capabilities by Combining Pega Blueprint and Pega Predictable AI Technology
Pega has launched advanced self-service capabilities by integrating Pega Blueprint and Pega Predictable AI. This new offering, Pega Self-Service Agent, transforms enterprise workflows into interactive self-service experiences, enabling complex customer interactions across multiple channels. It promises faster deployment, universal channel flexibility, and enterprise-grade governance, significantly reducing costs and enhancing customer satisfaction.
Pega Launches Pega Cloud, Hosted by Google Cloud, in the Kingdom of Saudi Arabia
Pega has launched Pega Cloud, hosted on Google Cloud, in Saudi Arabia. This deployment supports local data residency and aligns with Saudi Arabia's Vision 2030 to become a tech hub. Pega Cloud offers enterprise-grade security, AI-driven decision-making, and workflow automation, enhancing operational efficiency and innovation for local enterprises.
Pegasystems Reports Q2 Revenue, EPS Beat - AOL
Pegasystems reported strong Q2 2025 financial results, with revenue reaching $384.5 million, surpassing estimates by $22.6 million. Adjusted EPS was $0.28, beating expectations by 14.7%. The company saw a 28% increase in cloud annual contract value, highlighting its shift to recurring cloud-based revenue. Key growth drivers include AI-powered workflow tools and expanding cloud offerings.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO
