Customer stories

Product Business Settings

Pega Customer Engagement Suite is popular in Telecommunications, Insurance, and Transportation/Trucking/Railroad industries and is widely used by Large Enterprise, Enterprise, and Small Business.

Pega Customer Engagement Suite Product Overview

Pega-Customer-Engagement-Suite and Pega products simplify enterprise complexities, delivering faster results. Real-time intelligence helps connect with customers effectively.

How satisfied the customers are with Pega Customer Engagement Suite use-cases

Reviews

"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution." - Gino Cavallaro
"Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels." - Leana Kielkowicz

Pega Customer Engagement Suite Customer Insights, Testimonials and Case Studies

CUSTOMERS TESTIMONIALS
Pega Customer Engagement Suite testimonial

Gino Cavallaro

Executive Director ePlanning

New South Wales Department of Planning, Industry and Environment
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro
Pega Customer Engagement Suite testimonial

Leana Kielkowicz

Head of Decisioning

BT
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz
Pega Customer Engagement Suite testimonial

Dr. Esra Taylor

Senior Director of SMB Marketing in Analytics

Etisalat
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor
CUSTOMERS TESTIMONIALS
Pega Customer Engagement Suite testimonial

Gino Cavallaro

Executive Director ePlanning

New South Wales Department of Planning, Industry and Environment
With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. Testimonial By Gino Cavallaro
Pega Customer Engagement Suite testimonial

Leana Kielkowicz

Head of Decisioning

BT
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz
Pega Customer Engagement Suite testimonial

Dr. Esra Taylor

Senior Director of SMB Marketing in Analytics

Etisalat
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor

Air Force Research Lab - Government Administration - Very Large

Pega Platform helped Air Force Research Lab modernize mission-critical decisions. AFRL struggled with a rigid, costly COTS system that required expensive customizations and limited collaboration. Peg...a provided a flexible, open solution that fit enterprise and local needs. The new platform improved data quality and empowered better decision-making. AFRL can now share applications across directorates, saving time and reducing costs.

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Siemens - Manufacturing

Pega Global Master Data Management helped Siemens cut process cycle time by 60%. Siemens used Pega to connect SAP systems and databases worldwide. This reduced manual work and made data management ea...sier. The new platform lets Siemens manage customer, vendor, and prospect data in one place. The solution improved efficiency, integration, and reduced costs. Siemens now has better data consistency and lower compliance risk.

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Commonwealth Bank of Australia - Banking

Pega Customer Decision Hub helped Commonwealth Bank of Australia build a Customer Engagement Engine. The bank wanted to create deeper, more personal relationships with 10 million customers. Pega's so...lution delivered real-time decisions in under 200 milliseconds. Staff used it to have 50 million next best conversations across 18 channels. This improved customer engagement in branches, contact centers, and digital channels.

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AbbVie - Pharmaceuticals

Pega helped AbbVie automate clinical and R&D workflows. AbbVie needed a more flexible system than their old in-house request management tool. They partnered with Pega and Accenture to build a reusabl...e, flexible request platform. The new solution works across multiple research areas. This lets scientists focus on their mission and improves how experiment requests are managed.

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Achmea - Insurance

Pega Platform helped Achmea modernize its operations. Achmea used over 70 Pega applications across five business divisions. The platform supports eight brands and 10 million customers. Legacy systems... slowed Achmea down before Pega. With Pega, Achmea cut policy origination time by 50%. Achmea improved performance and met changing business needs.

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Aflac - Insurance

Pega helped Aflac automate email processing for over 3,000 emails each week. The solution used natural language processing and AI to improve response times. Aflac eliminated manual processes for agen...ts and bridged the gap between technology and business teams. The new system made service faster and more customer-focused. Aflac now delivers better service while reducing costs.

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Pega Infinity '23 Update: What's New in Pega Customer Service '23

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Peers used Pega Customer Engagement Suite for engagement management and helpdesk management

Pega Customer Engagement Suite Competitors

Pega Customer Engagement Suite Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (10)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.39/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (10)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.39/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for Pega Customer Engagement Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Pega Customer Engagement Suite

Pegasystems Inc. News

Product
 

Pega Achieves ISO 9001 Certification Underscoring Its Commitment to Quality - Yahoo Finance Singapore

Pega has achieved ISO 9001 certification, highlighting its dedication to maintaining high-quality standards in its operations and services.

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Partnership
 

Pega Achieves ISO 9001 Certification Underscoring Its Commitment to Quality - Business Wire

Pega has entered a five-year strategic collaboration with AWS to enhance legacy transformation using AWS's generative AI services. This partnership will integrate AWS Transform and Amazon Bedrock with Pega Blueprint to modernize enterprise workflows and reduce technical debt. The collaboration aims to accelerate cloud adoption and provide financial benefits through AWS Marketplace.

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Product
 

Pega Launches New AI Tool to Accelerate Lotus Notes Transformation - Chartmill

Pega has expanded its Pega Blueprint capabilities, leveraging agentic AI to accelerate the transformation of legacy systems into modern applications. This enhancement allows organizations to analyze and convert various legacy assets, such as documentation and source code, into optimized cloud-ready applications. The new features are designed to reduce technical debt and improve operational efficiency, enabling faster digital transformation.

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Product
 

Pega Launches The Industrys Most Complete Agentic Compliance Solution with Enhanced Pega CLM - FinancialContent

Pega has launched an enhanced version of its Client Lifecycle Management (CLM) solution, incorporating advanced agentic AI features. The new version automates onboarding, document processing, and risk assessment, improving compliance accuracy and efficiency for financial institutions. Key features include GenAI-powered document processing, agentic screening, and real-time entity verification, transforming compliance operations into a strategic advantage.

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Pegasystems Inc. Profile

Company Name

Pegasystems Inc.

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

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Financials

IPO