Pega Customer Engagement Suite Overview
Pega-Customer-Engagement-Suite and Pega products simplify enterprise complexities, delivering faster results. Real-time intelligence helps connect with customers effectively.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Pega Customer Engagement Suite.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Pega Customer Engagement Suite.
Pega Customer Engagement Suite Use-Cases and Business Priorities: Customer Satisfaction Data
Pega Customer Engagement Suite works with different mediums / channels such as Phone Calls.
Pega Customer Engagement Suite's features include Personalization, and Bot. and Pega Customer Engagement Suite support capabilities include Phone Support, Email Support, Chat Support, etc. also Pega Customer Engagement Suite analytics capabilities include Analytics, and Custom Reports.
Reviews
"The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform." - Andy Ryan
Peer review evidence (same sources as the product rating summary)
"...Customer Engagement is one of our main areas...." Peer review by David A. Herrera, Senior System Architect, Rulesware
"...But siloed systems, incomplete and inaccurate customer profiles, and a lack of best-practice guidance for call center agents lead to inconsistent and unpredictable engagements...." Case Study Air Europa
"...Provides operational reporting capabilities to track call volumes across queues and channels...." Peer review by Manager in Information Technology
Pega Customer Engagement Suite, ShippingEasy, OKTA, xMatters, Expensify, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Pega Customer Engagement Suite
Top Industries
- Telecommunications
- Insurance
- Transportation/Trucking/Railroad
Popular in
- Large Enterprise
- Enterprise
- Small Business
Pega Customer Engagement Suite is popular in Telecommunications, Insurance, and Transportation/Trucking/Railroad and is widely used by Large Enterprise, Enterprise, and Small Business.
Pega Customer Engagement Suite Customer wins, Customer success stories, Case studies
What Are the key features of Pega Customer Engagement Suite for Engagement Management?
How does Pega Customer Engagement Suite address your Helpdesk Management Challenges?
What benefits does Pega Customer Engagement Suite offer for Communication Management?
How does Pega Customer Engagement Suite facilitate Workflow Management?
Why is Pega Customer Engagement Suite the best choice for Customer Case Management?
8 buyers and buying teams have used Cuspera to assess how well Pega Customer Engagement Suite solved their CRM needs. Cuspera uses 318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. Testimonial By Andy Ryan |
|
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor |
|
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Andy Ryan Head of Digital Operations & Automation Vodafone UK |
The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. Testimonial By Andy Ryan |
|
Dr. Esra Taylor Senior Director of SMB Marketing in Analytics Etisalat |
With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. Testimonial By Dr. Esra Taylor |
|
Jason Barbrow Senior Vice President, Customer Retention SiriusXM |
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
Pega Infinity '23 Update: What's New in Pega Customer Service '23
Peers used Pega Customer Engagement Suite for engagement management and helpdesk management
Pega Customer Engagement Suite Competitors
Pega Customer Engagement Suite Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (29) |
| Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Pega Customer Engagement Suite
Overall Risk Meter
Top Failure Risks for Pega Customer Engagement Suite
Pegasystems Inc. News
Coforge Expands Strategic Partnership with Pega to Accelerate Enterprise AI Transformation
Pega and Coforge have expanded their strategic partnership to enhance enterprise AI transformation. This agreement allows Coforge to build and deliver Pega-powered solutions, integrating Pega's AI and workflow platform with Coforge's consulting and managed services. The collaboration aims to accelerate deployments and reduce complexity for clients in strategic industries.
Pegasystems (PEGA) Could Be 48% Undervalued Following Its New Government Cloud Certification
Pegasystems has expanded its FedRAMP Class D Certified capabilities within Pega Cloud for Government, enhancing its AI tools for federal workloads. This certification strengthens Pega's position with government clients, potentially driving revenue growth through improved client engagement and solution implementation.
Pega expands university partnerships to boost agentic AI skills in India
Pega announced new and expanded university partnerships under its University Academic Program, adding VEMU Technical University as a new partner. The initiative aims to enhance agentic AI and automation skills in India, with plans to partner with 30 to 40 more universities. This collaboration focuses on embedding essential skills in engineering education to support India's digital ambitions.
Pega Expands FedRAMP Class D Certified Capabilities in Pega Cloud for ...
Pega has expanded its FedRAMP Class D Certified capabilities in Pega Cloud for Government, enhancing AI-powered workflow automation, decisioning, and process optimization for federal agencies. This certification ensures compliance with federal requirements, enabling agencies to streamline operations and improve service delivery while maintaining security standards.
Pegasystems Inc. Profile
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
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