Pega Customer Engagement Suite Overview

Pega-Customer-Engagement-Suite and Pega products simplify enterprise complexities, delivering faster results. Real-time intelligence helps connect with customers effectively.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Communication Management, as the business use cases that they have been most satisfied with while using Pega Customer Engagement Suite.

Other use cases:

  • Workflow Management
  • Customer Case Management
  • Identify Target Customers
  • Measuring Customer Satisfaction
  • Channel Marketing
  • Campaign Management
  • Personalized Marketing
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Pega Customer Engagement Suite.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
  • Launch New Products
  • Improve ROI
  • Manage Risk
  • Scale Best Practices
See all business priorities See less business priorities

Pega Customer Engagement Suite Use-Cases and Business Priorities: Customer Satisfaction Data

Pega Customer Engagement Suite works with different mediums / channels such as Phone Calls.

Pega Customer Engagement Suite's features include Personalization, and Bot. and Pega Customer Engagement Suite support capabilities include Phone Support, Email Support, Chat Support, etc. also Pega Customer Engagement Suite analytics capabilities include Analytics, and Custom Reports.

Reviews

"The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform." - Andy Ryan

Pega Customer Engagement Suite, ShippingEasy, OKTA, xMatters, Expensify, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pega Customer Engagement Suite

Top Industries

  • Telecommunications
  • Insurance
  • Transportation/Trucking/Railroad

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

Pega Customer Engagement Suite is popular in Telecommunications, Insurance, and Transportation/Trucking/Railroad and is widely used by Large Enterprise, Enterprise, and Small Business.

Pega Customer Engagement Suite Customer wins, Customer success stories, Case studies

What Are the key features of Pega Customer Engagement Suite for Engagement Management?

What benefits does Pega Customer Engagement Suite offer for Helpdesk Management?

How efficiently Does Pega Customer Engagement Suite manage your Communication Management?

How can Pega Customer Engagement Suite optimize your Workflow Management Workflow?

What makes Pega Customer Engagement Suite ideal for Customer Case Management?

8 buyers and buying teams have used Cuspera to assess how well Pega Customer Engagement Suite solved their CRM needs. Cuspera uses 318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

CUSTOMERS TESTIMONIALS
Pega Customer Engagement Suite testimonial

Andy Ryan

Head of Digital Operations & Automation

Vodafone UK
The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. Testimonial By Andy Ryan
Pega Customer Engagement Suite testimonial

Leana Kielkowicz

Head of Decisioning

BT
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz
Pega Customer Engagement Suite testimonial

Marcelo Claure

CEO

Sprint
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure
CUSTOMERS TESTIMONIALS
Pega Customer Engagement Suite testimonial

Andy Ryan

Head of Digital Operations & Automation

Vodafone UK
The concept of develop once, use many is a reality for us. And a major contributor to our success has been our ability to leverage the power of Pega's low-code automation platform. Testimonial By Andy Ryan
Pega Customer Engagement Suite testimonial

Leana Kielkowicz

Head of Decisioning

BT
Thankfully, we made the right decision and we chose Pega for both brands…So a single, real-time decisioning brain powering the decisions across the two brands and multiple channels. Testimonial By Leana Kielkowicz
Pega Customer Engagement Suite testimonial

Marcelo Claure

CEO

Sprint
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure
 

Pega Selected to Deliver Digital Platform for UK's Armed Forces Recruiting Service

Pega will deliver a digital platform for the UK's Armed Forces Recruiting Service, enhancing recruitment for the Royal Navy, British Army, and RAF with workflow automation and GenAI-powered decisioni...ng.

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Siemens - Manufacturing

Pega Global Master Data Management helped Siemens cut process cycle time by 60%. Siemens used Pega to connect SAP systems and databases worldwide. This reduced manual work and made data management ea...sier. The new platform lets Siemens manage customer, vendor, and prospect data in one place. The solution improved efficiency, integration, and reduced costs. Siemens now has better data consistency and lower compliance risk.

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Commonwealth Bank of Australia - Banking

Pega Customer Decision Hub helped Commonwealth Bank of Australia build a Customer Engagement Engine. The bank wanted to create deeper, more personal relationships with 10 million customers. Pega's so...lution delivered real-time decisions in under 200 milliseconds. Staff used it to have 50 million next best conversations across 18 channels. This improved customer engagement in branches, contact centers, and digital channels.

Read more →

Athletic footwear leader - Apparel & Fashion

Pega helped a global athletic footwear leader cut process lead time from 200 hours to 18 minutes. The company faced slow, manual order management and frequent errors. Pega's intelligent automation st...reamlined order capture, validation, and logistics. The solution improved customer engagement and satisfaction. Time spent changing and checking orders dropped sharply.

Read more →

ANAH (French National Agency for Housing) - Government Administration

Pega helped ANAH build a new housing grant application platform. ANAH needed to process 650,000 applications, up from 70,000. They worked with Pega and Capgemini to transform their process. The new p...latform was fully deployed in two years. ANAH increased applications processed by 9 times. The project supported France's environmental housing goals.

Read more →

Air Europa - Airlines

Pega helped Air Europa unify the passenger journey on a single platform. Air Europa faced challenges with siloed systems and inconsistent customer experiences. Pega enabled real-time personalized mes...sages and improved transparency across channels. The airline now manages all passenger interactions from bookings to baggage claims. This transformation increased control and consistency for both customers and call center agents.

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Pega Infinity '23 Update: What's New in Pega Customer Service '23

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Peers used Pega Customer Engagement Suite for engagement management and helpdesk management

Pega Customer Engagement Suite Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (10)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.39/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.46/5 ★

Read Reviews (10)
Analytics

4.57/5 ★

Read Reviews (29)
Custom Reports

4.39/5 ★

Read Reviews (23)

Software Failure Risk Guidance

?

for Pega Customer Engagement Suite

Overall Risk Meter

Low Medium High

Top Failure Risks for Pega Customer Engagement Suite

Pegasystems Inc. News

Partnership

Pega and Moody's Collaborate to Streamline Customer Lifecycle Management and KYC ...

Pega and Moody's have formed a strategic collaboration to enhance customer lifecycle management (CLM) and Know Your Customer (KYC) processes for financial services. This partnership allows Pega clients to access Moody's entity verification data directly, improving operational efficiency, accuracy, and compliance. The integration aims to reduce onboarding time by up to 30% and data entry errors by 40%, offering a more robust compliance and customer experience.

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Awards

Pega Named a Leader in Real-Time Interaction Management Software by ... - Business Wire

Pega has been recognized as a Leader in the Forrester Wave for Real-Time Interaction Management Software, Q4 2025. Pega's Customer Decision Hub and Customer Engagement Blueprint received top scores in 'Current Offering' and 'Strategy' categories. The report highlights Pega's strengths in AI-driven decisioning and orchestration, emphasizing its impact on customer engagement and enterprise transformation.

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Awards

Pega Named Leader in Q4 2025 Forrester RTIM Software Wave | PEGA Stock News

Pega has been named a Leader in the Q4 2025 Forrester Wave for Real-Time Interaction Management Software. Pega's Customer Decision Hub and Customer Engagement Blueprint received top scores in 'Current Offering' and 'Strategy' categories. The Forrester report highlights Pega's strengths in cross-functional decisioning, AI model execution, and customer engagement, positioning it as a top choice for enterprises seeking to enhance customer interactions.

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Financial

Pega to Announce Financial Results for the Third Quarter of 2025 and ...

Pegasystems Inc. will announce its financial results for Q3 2025 on October 21, 2025, followed by a conference call and webcast on October 22, 2025. The event will be accessible to the public and investors, with a replay available on the company's website.

Read more →

Pegasystems Inc. Profile

Company Name

Pegasystems Inc.

Company Website

https://www.pega.com/

Year Founded

2017

HQ Location

One Rogers Street Cambridge, MA 02142-1209 U.S.A

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

IPO