Pega Customer Engagement Suite Overview
This is a summary of the comprehensive capabilities and benefits of Pega Customer Engagement Suite based on over 318 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Pega Customer Engagement Suite, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Pega Customer Engagement Suite is right for your needs? Our Cuspera AI engine can evaluate how Pega Customer Engagement Suite fits your specific business needs, industry, and context. Get your personalized assessment report today.
Pega Customer Engagement Suite supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Workflow Management
- Customer Case Management
Pega Customer Engagement Suite can help you with many business goals, such as Enhance Customer Relationships, Improve Visibility, Increase Customer Life Time Value, Acquire Customers, Launch New Products, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Pega Customer Engagement Suite's capabilities include Personalization, and Bot.
Pega Customer Engagement Suite was founded in 2017. Telecommunications Vertical is its biggest customer base.
Reviews
"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Pega Customer Engagement Suite solved their CRM needs. Cuspera uses 318 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities peers achieved using Pega Customer Engagement Suite.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Pega Customer Engagement Suite.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management |
4.56/5 ★ |
"...I love the ease of use and customer interaction is easier...." Peer review by Administrator |
engaging and following up |
4.39/5 ★ |
"...With this single view of the traveler, Air Europa is ready to personalize the engagement with the customer on a 1:1 basis through multiple channels with contextual and personalized offers for ancillaries and tailored destinations...." Case Study Air Europa |
Helpdesk Management with Phone Calls |
4.75/5 ★ |
"...90-day call center implementation 14% reduction in post-paid churn 800% increase in customer upgrades ..." Case Study Sprint |
Communication Management with Phone Calls |
4.66/5 ★ |
"...Provides operational reporting capabilities to track call volumes across queues and channels...." Peer review by Manager in Information Technology |
tracking & monitoring communications |
3.88/5 ★ |
"...Provides operational reporting capabilities to track call volumes across queues and channels...." Peer review by Manager in Information Technology |
PEER EXPERIENCES | |
---|---|
Engagement Management |
4.56/5 ★ |
"...I love the ease of use and customer interaction is easier...." Peer review by Administrator |
|
engaging and following up |
4.56/5 ★ |
Helpdesk Management with Phone Calls |
4.75/5 ★ |
"...90-day call center implementation 14% reduction in post-paid churn 800% increase in customer upgrades ..." Case Study Sprint |
|
Communication Management with Phone Calls |
4.66/5 ★ |
"...Provides operational reporting capabilities to track call volumes across queues and channels...." Peer review by Manager in Information Technology |
|
tracking & monitoring communications |
4.66/5 ★ |
15+ more Business Use Cases
Our AI advisor, Wyz, harnessed 318 insights from peers and experts to help you assess how these Pega Customer Engagement Suite use cases fit your CRM needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
|
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
|
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
CUSTOMERS | TESTIMONIALS |
---|---|
Marcelo Claure CEO Sprint |
Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. Testimonial By Marcelo Claure |
Jason Barbrow Senior Vice President, Customer Retention SiriusXM |
We're operating on a speed that we've never seen before. Today, we use Pega to drive dynamic scripting and offer presentment based on consumer streaming usage, radio type, and the package that they're on. Testimonial By Jason Barbrow |
Sandra Lenis Director of Products & Customers Air Europa |
Our world revolves around our customers. To be able to identify, personalize, and manage all our interactions, for all of our passengers, from one platform is truly transformational. Testimonial By Sandra Lenis |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study Air EuropaRead More |
|
Case Study BCBS NCRead More |
|
Case Study SprintRead More |
Popular Business Setting
for Pega Customer Engagement Suite
Top Industries
- Telecommunications
- Insurance
- Transportation/Trucking/Railroad
Popular in
- Large Enterprise
- Enterprise
- Small Business
Peer and Expert Opinion on Features
for Pega Customer Engagement Suite
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (16) |
bot | Read Reviews (7) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (16) |
bot | Read Reviews (7) |
IT and Other Capabilities
for Pega Customer Engagement Suite
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (17) |
Data Export | Read Reviews (7) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (17) |
Data Export | Read Reviews (7) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (10) |
Email Support | Read Reviews (8) |
Chat Support | Read Reviews (8) |
24/7 Support | Read Reviews (56) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (10) |
Email Support | Read Reviews (8) |
Chat Support | Read Reviews (8) |
24/7 Support | Read Reviews (56) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (10) |
Analytics | Read Reviews (29) |
Custom Reports | Read Reviews (23) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (10) |
Analytics | Read Reviews (29) |
Custom Reports | Read Reviews (23) |
Software Failure Risk Guidance
?for Pega Customer Engagement Suite
Overall Risk Meter
Top Failure Risks for Pega Customer Engagement Suite
Vendor Profile Details
HQ Location
One Rogers Street Cambridge, MA 02142-1209 U.S.A
Employees
5001-10000
Social
Financials
IPO