Oneserve: Use-Cases, Insights and Reviews | 2025 Cuspera

4.16 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Field Service Management Software

AI Powered

Oneserve Overview

Oneserve addresses challenges in field service management by streamlining operations and optimizing workflows. Its job management software enhances task efficiency across various service scenarios. The platform adapts to business growth, ensuring scalability and flexibility. Users benefit from real-time data and insights, allowing for informed decision-making and improved resource allocation. Oneserve’s system is designed from experience, focusing on user success and operational efficiency. This software is a key tool for businesses aiming to improve service delivery and customer satisfaction in the field service sector.

Use Cases

Customers recommend Workflow Management, Customer Feedback Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using Oneserve.

Other use cases:

Social Media Analytics
Engagement Management
Competitive Intelligence
Contact List Management
Generation Of New Leads
Campaign Analytics
Collaboration

See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Oneserve.

Other priorities:

Improve ROI
Improve Internal Communications
Improve Consistency

See all business priorities See less business priorities

Oneserve Use-Cases and Business Priorities: Customer Satisfaction Data

Oneserve works with different mediums / channels such as Offline. and Point Of Sale.

Oneserve's features include Feedback Surveys, Dashboard, Recording, etc. and Oneserve support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Oneserve analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Oneserve's built-in analytics and custom dashboards provide back-office managers operational visibility in real time, with data that being updated from......" Peer review

Oneserve, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Oneserve streamlines everyday processes with intelligent job management software. Field service management is made efficient by choosing Oneserve’s solutions.

Comprehensive Insights on Oneserve Use Cases

What benefits does Oneserve offer for Workflow Management?

What Are the key features of Oneserve for Customer Feedback Management?

Why is Oneserve the best choice for Proposal & Quote Management?

Why is Oneserve the best choice for Engagement Management?

23+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Oneserve solved their Field Service Management needs. Cuspera uses 773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

Government Administration

CASE STUDY Hillingdon Council

Oneserve helped Hillingdon Council manage damp and mould in 10,000 properties. The council used Oneserve to log, track, and resolve each issue. The system improved data for property profiles and enab...led targeted interventions. Tenant engagement and satisfaction increased due to transparent processes. The number of complaints about damp and mould went down. The council stayed compliant with regulations.

Real Estate

CASE STUDY The Sovini Group

Oneserve's field service management software helped The Sovini Group digitize and improve their job management system. Sovini moved from paper-based processes to a data-rich, real-time platform for r...epairs, voids, and compliance. The average jobs completed per operative rose from 4.3 to 7.1 daily. Average drive time between jobs dropped from 53 minutes to 18 minutes. Operative visits to builders’ merchants decreased to 2.1 per week. The solution improved workflow visibility, efficiency, and customer satisfaction.

Government Administration

CASE STUDY Islington Council

Oneserve helped Islington Council manage over 25,000 properties. The council needed to improve efficiency and customer satisfaction after bringing services in-house. Oneserve automated job scheduling... and management for 190 operatives and 340 desktop users. The out-of-hours first-time-fix rate rose to 97%. Customer satisfaction reached 91%, surpassing their target. The council eliminated paperwork and made scheduling over 125,000 jobs per year easier.

Construction

CASE STUDY FSG Property Services Ltd

Oneserve helped FSG Property Services Ltd improve their field service management. FSG needed a flexible system to handle more work and create better reports. Oneserve gave them an end-to-end solution... with easy integration and central data storage. The company can now manage jobs, monitor performance, and adapt workflows quickly. This led to better communication, more efficient processes, and easier reporting for their clients.

Construction

CASE STUDY MD Group

Oneserve helped MD Group, a building services company, improve operational efficiency. MD Group faced challenges with rapid growth and needed better scheduling and service consistency. Oneserve provi...ded intelligent scheduling, custom surveys, and transparent portals for clients and subcontractors. As a result, MD Group reduced engineers' travel time, increased jobs completed per day, and improved relationships with clients and subcontractors. The solution is now a key part of every MD Group tender response.

Frequently Asked Questions(FAQ)

for Oneserve

What is Oneserve?

Oneserve is a field service management software that helps to organize and connect remote teams quickly and efficiently. It allows knowledge and information to be shared, updated and monitored in real-time, allowing for smoother business processes and improved customer experience. It allows employees to manage their time and workload, leading to exceptional customer service.

Oneserve is proven to increase efficiencies, optimize workforces and heighten productivity for companies and organizations across the public and private sectors. It provides the office-based teams, mobile workers and subcontractors with the tools needed to work smarter. The innovative service management software allows employees to communicate seamlessly, using the intuitive built-in tools and solutions, ensure the staffs are happy and customers are satisfied. Oneserve also intelligently schedule jobs, record job progress, reorder parts and monitor performance, all in one system.

Some of its features are improving the productivity and efficiency of the business with job and workflow management software, securely stores all asset information such as asset status, operating information and warranty details, enables schedule asset maintenance, complete asset surveys and manage compliance, improve productivity and efficiency whilst encouraging workplace collaboration, and more.

What is Oneserve used for?

Oneserve is a Field Service Management Software mainly used by its customers to Acquire Customers and Improve Efficiency by Workflow Management, Customer Feedback Management and Proposal & Quote Management .

What are the top features of Oneserve?

Feedback surveys, Dashboard and Recording are some of the top features of Oneserve.

What are Oneserve alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for Oneserve.

Where is Oneserve located?

Oneserve is headquartered at Unit 1, Tiger Moth Road, Skypark, Clyst Honiton, Exeter, Devon EX5 2FW, GB.

Peers used Oneserve for workflow management and customer feedback management

Oneserve Competitors

More Oneserve Alternatives...

Oneserve Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.37/5 ★ Read Reviews (6)
Analytics	4.78/5 ★ Read Reviews (34)
Custom Reports	4.76/5 ★ Read Reviews (86)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.37/5 ★ Read Reviews (6)
Analytics	4.78/5 ★ Read Reviews (34)
Custom Reports	4.76/5 ★ Read Reviews (86)

Software Failure Risk Guidance

for Oneserve

Overall Risk Meter

Low Medium High

Top Failure Risks for Oneserve

Oneserve Profile

Company Name

Oneserve

Company Website

https://www.oneserve.co.uk/

HQ Location

Unit 1, Tiger Moth Road, Skypark, Clyst Honiton, Exeter, Devon EX5 2FW, GB

Employees

11-50

Social

Financials

PRIVATE