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Microsoft Dynamics 365 Field Service: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Microsoft Dynamics 365 Field Service
Brand: Microsoft Dynamics 365 Field Service
Rating: 3.94 (266 reviews)

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Field Service | Microsoft Dynamics 365

Microsoft Dynamics 365 Field Service Overview

Microsoft Dynamics 365 Field Service offers self-service scheduling and real-time data integration. Automated service reminders and app integrations enhance efficiency.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Workflow Management, as the business use cases that they have been most satisfied with while using Microsoft Dynamics 365 Field Service.

Other use cases:

Measuring Customer Satisfaction
Relationship Management
Contract Management
Lead Tracking
Trade Show Marketing
Engaging And Following Up
Proposal & Quote Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Microsoft Dynamics 365 Field Service.

Other priorities:

See all business priorities See less business priorities

Microsoft Dynamics 365 Field Service Use-Cases and Business Priorities: Customer Satisfaction Data

Microsoft Dynamics 365 Field Service works with different mediums / channels such as Video. Offline. and On Premises.

Reviews

"I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allo...wing them to enhance their best-in-class service by getting access to the information they need faster than ever before." - Eric M

Microsoft Dynamics 365 Field Service, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Microsoft Dynamics 365 Field Service

Top Industries

Education
Consumer Services
Computer Software

Popular in

Mid Market
Small Business
Large Enterprise

Microsoft Dynamics 365 Field Service is popular in Education, Consumer Services, and Computer Software and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Microsoft Dynamics 365 Field Service Use Cases

How does Microsoft Dynamics 365 Field Service address your Helpdesk Management Challenges?

How can Microsoft Dynamics 365 Field Service optimize your Collaboration Workflow?

How efficiently Does Microsoft Dynamics 365 Field Service manage your Workflow Management?

How does Microsoft Dynamics 365 Field Service facilitate Measuring Customer Satisfaction?

How can Microsoft Dynamics 365 Field Service enhance your Relationship Management process?

11 buyers and buying teams have used Cuspera to assess how well Microsoft Dynamics 365 Field Service solved their Field Service Management needs. Cuspera uses 266 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Eric M Director of Enterprise Infrastructure G&J Pepsi	I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before. Testimonial By Eric M
Cliff R Consultant Phillips Corporation	It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R
Leon S Head of Business Process Optimisation Santam Insurance	Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S

CUSTOMERS	TESTIMONIALS
Eric M Director of Enterprise Infrastructure G&J Pepsi	I am really excited about working with Copilot capabilities as I believe it will completely change the way our employees at G&J Pepsi interact with Dynamics 365 Field Service. It will be a game changer for our field service and frontline teams, allowing them to enhance their best-in-class service b...y getting access to the information they need faster than ever before. Testimonial By Eric M
Cliff R Consultant Phillips Corporation	It wasn’t because the other system was broken. The other one was heavy lifting, but it was just inflexible, and limiting, and kind of clunky. And it was on-premises, so we had to manage it. Consolidating all our systems onto Dynamics 365 Field Service has really been the magic. Testimonial By Cliff R
Leon S Head of Business Process Optimisation Santam Insurance	Surveyors constantly have to make trade-offs between capacity, speed of execution and quality of output in their day-to-day planning. With Dynamics 365 Field Service, we are cutting waste out of the surveying process to reduce the trade-offs between speed and quality Testimonial By Leon S

Case Studies

Retail

CASE STUDY Liverpool

Microsoft Advertising helped Liverpool, Mexico's largest department store chain, boost sales during their 'La Venta Nocturna' event. Liverpool used separate Search campaigns for Brand and Non-Brand t...actics and launched a detailed Performance Max campaign. These strategies increased online visibility and conversions. Liverpool generated over 128% revenue above their target. The campaigns delivered strong incremental revenue and return on ad spend.

Apparel & Fashion

CASE STUDY s.Oliver

Microsoft Advertising helped s.Oliver run a festive campaign called 'Celebrate Togetherness.' The challenge was to manage high ad volume and connect with a broad audience during a short 14-day peak s...eason. s.Oliver used online video ads and impression-based remarketing on Microsoft Advertising. The campaign achieved a 10% lower CPM and a 50x higher CTR than other platforms. Impression-based remarketing lists delivered a 27% conversion rate, compared to 21% for in-market audiences.

Hospitality

CASE STUDY Villa Finder

Microsoft Advertising helped Villa Finder, a premium villa rental service, solve low conversion rates caused by premium pricing and seasonal booking drops. Villa Finder used Responsive Search ads, Mu...ltimedia ads, and Audience Ad campaigns to reach high-intent audiences. Predictive targeting and exact match keywords improved campaign efficiency. The partnership led to a 25% increase in conversions and a 52% lift in clicks for their largest 2024 campaign. Microsoft Advertising also kept cost per acquisition strong and minimized seasonal lows.

Non-Profit Organization Management

CASE STUDY St John Ambulance

Microsoft Advertising helped St John Ambulance use generative AI tools to improve their digital advertising. The charity wanted to cut production costs, increase creative agility, and keep their bran...d consistent. With Ads Studio and Copilot, they made high-quality ad assets faster and cheaper. They used AI to create custom images for campaigns, showing products like AEDs in real-life settings. This made their ads more relevant and helped protect their brand identity.

Information Technology and Services

CASE STUDY RelevanC

Microsoft Invest DSP helped RelevanC lower the carbon emissions of digital ad campaigns. RelevanC used A/B testing with GreenMetrics and Impact+ to optimize for low carbon impact. They targeted low e...mission websites, adjusted device and connection types, and set viewability thresholds. The solution cut power consumption by up to 8.2 times for IAB formats and 6.6 times for video. GEF emissions dropped by up to 10 times for IAB formats and 6.8 times for video, while ad performance stayed the same or improved.

Consumer Electronics

CASE STUDY Samsung Electronics Germany

Microsoft Advertising helped Samsung Electronics Germany boost e-commerce sales with AI-powered advertising tools. Samsung used Performance Max and Microsoft Copilot to run smarter, multichannel camp...aigns. The solution used predictive targeting to reach more customers and improve ad relevance. Samsung worked with Starcom and relaunched campaigns for Black Friday 2024 with better goals and creative assets. The new approach helped Samsung expand market share and improve campaign performance.

Microsoft Dynamics 365 Finance Premium - Business performance planning and analytics

Peers used Microsoft Dynamics 365 Field Service for helpdesk management and collaboration

Microsoft Dynamics 365 Field Service Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	2.93/5 ★ Read Reviews (1)
Analytics	4.70/5 ★ Read Reviews (13)
Custom Reports	4.48/5 ★ Read Reviews (23)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	2.93/5 ★ Read Reviews (1)
Analytics	4.70/5 ★ Read Reviews (13)
Custom Reports	4.48/5 ★ Read Reviews (23)

Microsoft Dynamics 365 Field Service Integrations

Microsoft Dynamics 365 Field Service integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.08/5 ★

Read Reviews (18)

Data Import

3.90/5 ★

Read Reviews (40)

Few API Integrations for Microsoft Dynamics 365 Field Service

Software Failure Risk Guidance

for Microsoft Dynamics 365 Field Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Microsoft Dynamics 365 Field Service

Microsoft Corporation News

Product 18/08/2025

Automate intent discovery and resolution with Customer Intent Agent - Microsoft Dynamics 365 Blog

Microsoft has updated its Customer Intent Agent within Dynamics 365, enhancing AI-driven contact center capabilities. The July 2025 release introduces advanced features like dynamic interviews, instruction-driven resolutions, and improved voice support. These updates aim to automate intent discovery and resolution, enabling more natural interactions and reducing escalation risks. The enhancements focus on business context-aware intent mining and autonomous learning loops, improving customer service efficiency.

Partnership 06/08/2025

NTT DATA Launches Global Business Unit for Microsoft Cloud to Accelerate Enterprise Transformation in the AI Era

NTT DATA has launched a global business unit focused on Microsoft Cloud to enhance enterprise transformation using AI. This collaboration aims to accelerate cloud modernization and AI adoption, leveraging Microsoft technologies like Azure and Microsoft 365. The unit will support enterprises in scaling AI solutions and modernizing operations globally, reinforcing NTT DATA's strategic alliance with Microsoft.

Partnership 04/08/2025

Reply S . p . A .: Reply , Thanks to the Expertise of Its Microsoft - Focused Companies , Has Been Named Prioritised Tier Partner in the Microsoft Copilot Jumpstart Partner Program

Reply S.p.A. has been recognized as a Prioritised Tier Partner in the Microsoft Copilot Jumpstart Partner Program. This status highlights the expertise of Reply's Microsoft-focused companies, WM Reply and Valorem Reply, in delivering AI-powered solutions using Microsoft's technologies. The partnership enhances Reply's ability to provide tailored Copilot solutions and support, benefiting clients like Lumen Technologies and Vodafone.

Partnership 03/08/2025

Microsoft : partnership with Thrive Global on a wellness app

Microsoft has partnered with Thrive Global to launch a wellness app for its employees worldwide. Integrated into Microsoft Teams, the app offers personalized wellness tools, including 'Microsteps' for lifestyle improvements, 'Thrive Resets' for stress reduction, and a 'Wellbeing Score' for health assessment. This initiative aligns with Microsoft's commitment to employee well-being across physical, mental, emotional, and financial aspects.

Microsoft Corporation Profile

Company Name

Microsoft Corporation

Company Website

https://www.microsoft.com/en-us

Year Founded

1975

HQ Location

Redmond, WA

Employees

10001+

Social

Financials

IPO