Hospitality Case Studies and Customer Success Stories with Mews
Your Apartment
- Hospitality
- Small
Bristol, UK
Mews enabled Your Apartment to implement over 100 serviced apartments online in just four weeks during Covid-19. The cloud-based platform... allowed for contactless check-in and remote operations, boosting efficiency. Direct bookings nearly doubled, with 70% now coming through the Your Apartment website. Automated reporting saved the reservations team 1.5 hours daily and improved marketing decisions. Integration with Revinate increased upselling by about 75%.
Mews helped Wotels HUB, a hostel and apartment group in Lisbon, save two hours per day by streamlining reservation management. Staff now use... a single dashboard and calendar, reducing manual work. Housekeeping updates save up to 15 minutes per cleaning round, letting guests check in earlier. Online check-in and upselling increased, with clear automated emails sent to guests. Integrations like FLYR and HiJiffy boosted room revenue by 10% in peak season and automated guest communication.
Mews helped Village by BOA increase their revenue per available guest by €73 per booking. The team used Mews Booking... Engine to upsell services like breakfast baskets and exclusive shopping experiences. Mews Payments reduced chargebacks to 0.01% and enabled 6.27% of payments via ApplePay and GooglePay. Staff now work more efficiently with cloud-based hotel management. Village by BOA delivers premium guest experiences and smoother operations.
Villa Chiquita, a 41-room hotel in Mallorca, uses Mews POS and PMS to streamline operations and improve guest experience. The integration lets... guests order and pay anywhere, while restaurant charges go directly to room bills. Staff training is faster with Mews University, making new hires productive from day one. The team spends less time on manual tasks and more time with guests. Management uses detailed POS reports to make data-driven decisions. Villa Chiquita values Mews' responsive customer support and innovative features.
Mews Business Intelligence helped VAYA Resorts replace manual, fragmented reporting with a single, automated tool. The team now tracks seasonal... bookings, revenue, and cancellations in real time. Sales data is unified across all 22 resorts, reducing errors and saving time. Managers get key insights quickly, helping them spot risks and opportunities early. VAYA can now grow its hotel portfolio while keeping high performance standards and consistent guest experiences.
Mews helped UDS, a Japanese hospitality company, reduce HR management costs and save 25 hours per week by automating repetitive tasks. Staff turnover dropped... to zero in the first year at new Mews properties, compared to a 27% industry average. UDS doubled its hiring pool, with half of new hires having no prior hospitality experience. A custom API integration enabled seamless, contactless check-in for guests, saving over €10,000 in development costs. Staff now spend more time engaging with guests, improving the overall experience.
Tusity uses Mews Hospitality Cloud to streamline staff onboarding and guest experiences. New staff learn the system in just one... day with Mews University. Guests enjoy fast check-in, with an average of 2.8 minutes at kiosks and up to 22% online check-in rates. Mews Payments automates 98% of card payments and has eliminated chargebacks for two years. Integrations with Salto and ReviewPro further improve guest satisfaction and operational efficiency.
The Maj Hotel in Philadelphia uses Mews to cut labor costs by $3,000 per month. Mews automates late-night check-ins and... payments, letting guests use Apple Pay and enjoy contactless service. Housekeeping tasks are now managed digitally, ending paper use and boosting upsell revenue. Staff can manage operations remotely from any device. Integrations with Toast POS and Kohost improve guest experience and streamline accounting.
Mews helped Emerald Stay automate guest check-in and payments, saving 10 hours per week. Guests now check in and out... online, with all payments handled securely and automatically. Dynamic pricing tools increased revenue by 30%, boosted ADR by 15%, and raised occupancy by 12% year-over-year. Integrations with GuestJoy, Bowo, and Pace improved guest experience and revenue management. Emerald Stay became a market leader in just three years using Mews technology.
Mews helped The Julius Prague manage 29 parking spaces, generating over €55,000 in parking revenue in the first half of 2023. The hotel uses... Mews to let guests book parking and rooms in one system. 18% of guests check in online, and direct bookings through the Mews engine have a €150 higher average value. The Julius Prague also uses SiteMinder and Oaky integrations to automate room distribution and upselling. Staff training is faster and operations are more flexible with Mews’ cloud-native platform.
Mews helped The Incline Lodge boost direct bookings with a 10. 3% booking engine conversion rate, far above the 3.3%...industry average. The hotel saw a 35% higher RevPAR for direct bookings compared to OTAs. One in four guests now checks in online, leading to an 8% increase in ADR for these guests. Mews Payments automated 99% of transactions, reducing manual errors and chargebacks to just 0.05%. Integration with QuickBooks streamlined financial workflows for the team.
Mews helped The Gate Cornwall boost direct bookings and reduce OTA commissions. Their booking engine increased conversion rates to 4.7%,... above the industry average. Online check-in adoption reached 43%, with guests using it generating 56% higher RevPAR. Mews POS enabled new revenue streams and streamlined ordering for guests. The Gate Cornwall now connects to over 400 booking channels through Mews Marketplace integration.
TBC Hotels used Mews to automate payments and boost direct bookings. With Mews Payments, they achieved a 100% success rate... for automated and pre-paid transactions. The Mews Booking Engine increased direct reservations and upsell revenue, with guests spending an average of $77 on extras. 25% of guests at The Poppy Georgetown checked in online, freeing staff for more personal service. Integration with GuestRevu and LodgIQ helped TBC Hotels improve guest satisfaction and manage pricing in real time.
Atomize helped Terrace Bay Hotel automate revenue management. Manual pricing and reporting took too much time before. With Atomize, the... hotel uses AI to set room prices in real time. The team saves time and focuses on other tasks. Dynamic pricing boosts room revenue and improves financial results. The hotel trusts Atomize’s autopilot, especially during busy seasons.
Mews helped Swiss Hotel Apartments manage 48 luxury properties across Switzerland. The team replaced a manual PMS with Mews Multi-Property,... centralizing bookings and guest data. This cut check-in and check-out times by 20% and sped up housekeeping by 25%. Direct bookings rose 30% thanks to personalized offers and digital guest journeys. The average guest rating reached 4.9 out of 5, with €120 added value per booking.
Mews helped Spicers Retreats automate tasks and save money across nine luxury properties in Australia. 65% of guests now check... in online, freeing staff from screens and boosting guest engagement. Attribute-based selling lets guests pick rooms and extras, increasing revenue and personalizing offers. Mews integrations enabled 100% occupancy for 18 months, saving $60,000 AUD monthly and delivering a 592:1 ROI. Teams save hundreds of hours each month, with finance reclaiming two days and housekeeping running more efficiently.
Slagharen Themepark & Resort
- Hospitality
- Large
Slagharen, Netherlands
Mews helped Slagharen Themepark & Resort manage 855 lodging spaces and handle over a million annual visitors. The park used... Mews to speed up check-in, saving more than a minute per guest and freeing up staff time. Automated payments through a custom API mean 100% of payments are now processed automatically, reducing manual work for the finance team. Mews also enabled easy integration with hotel tech tools and improved occupancy rates. Reports are now faster and always up to date, helping staff focus on guests.
Mews helped Scribner's Catskill Lodge improve operations and guest service. The team switched from a hard-to-use PMS to Mews, making... reservations and payments easier. They now spend less time on admin and more time with guests. Mews Payments reduced chargebacks to just 0.03%. The platform connects all departments and shortens training for new staff. Integrations with Akia, SynXis, and Mailchimp support communication and marketing.
Mews helped ROOST Apartment Hotel boost RevPAR by 79% from January to April 2023. The hotel used Mews to automate... housekeeping, manage long-stay guest needs, and enable online check-in. Staff could adjust prices, handle frequent stay extensions, and upsell inventory in real time. 30% of guests at ROOST East Market now check in online. The team completed seven tech implementations in 2022, supporting rapid expansion.
Mews helped Revisn, a Raleigh-based hospitality brand, deliver a seamless digital guest journey for long-stay apartment rentals. Revisn used Mews... as a central platform to connect Wi-Fi security, mobile check-in, and digital room keys. Guests can check in online and use their phones as room keys, skipping the front desk. Each room has its own secure network, protecting guest privacy. Staff spend less time on admin and more on guest service. Revisn plans to expand with Mews at new locations.
Mews helped Rambla, a serviced apartment brand in Australia, deliver 100% digital check-in and check-out. Guests skip reception lines and... use digital keys, making arrivals smooth for all ages. Mews Payments automated all transactions, reducing fraud and making payments easy. Rambla also manages parking spaces as bookable assets, boosting revenue and saving staff time. Integrations with Hub OS and Akia streamline operations and guest messaging.
Mews helped Prinz von Hessen boost direct booking conversion to 4. 3%, nearly double the industry average. The Mews Booking...Engine made the reservation process simple and increased average daily rates by 16%. Prinz von Hessen used Mews Marketplace to connect over 10 integrations, streamlining event and F&B management. The platform enabled accurate client spend tracking and simplified billing. Staff praised Mews for easy connectivity and strong support.
Mews helped Penta Hotels overhaul their tech systems, replacing legacy PMS and POS with a cloud-native platform. The switch led... to 25% of guests buying upgrades and a 0.005% chargeback rate. Staff saved time with automated check-in and billing, and 74% of guests now use self-service kiosks. Upsells at kiosks increased booking value by 12%. The partnership enabled Penta Hotels to save over 175,000 work hours in five years.
Mews helped Paulinenhof, a 40-room hotel in Germany, move to fully digital operations. Staff no longer print or search for... receipts, making check-outs and event management faster. Mews POS and payment tools let Paulinenhof automate 100% of payments and eliminate cash handling. The hotel now uses Mews Kiosk for 63% of check-ins, reducing admin work and improving staff happiness. Paulinenhof also cut its environmental impact by storing all reports and receipts digitally.
Mews helped PALM Hotel & Spa, a 5-star hotel in Réunion, fight VAT fraud with secure, certified payment processing. The hotel automated... repetitive tasks and centralized communications using Mews, saving time and boosting team efficiency. Employees now work on multiple files at once and respond faster to guest needs. Mews' cloud platform gives access to over 750 integrations, supporting a seamless guest experience. The hotel enjoys regular updates and strong data security, ensuring compliance and peace of mind.
Meiser Hotels used Mews to connect their PMS and POS systems. This change saved 2 hours per day per hotel... by automating payment reconciliation. They saw 10,000 euros in tips in six months, boosting staff morale. IT maintenance time dropped by 80%. Mews helped Meiser Hotels focus on guest experience and innovation. Staff now spend more time with guests and less on manual tasks.
Mews helped My Hotels Gestion boost direct bookings and revenue. The booking engine increased conversion rates to 9% at BABEL... Belleville, much higher than the industry average of 3.3%. Average booking value was 10% higher through direct channels than OTAs. 26% of guests used online check-in, speeding up arrivals and reducing paperwork. Integrations with L’Addition and SpotPilot streamlined operations and revenue management across their hotels.
Mews helped Marston’s Inns automate payments and improve guest journeys across 95+ properties. Direct bookings grew 12% year-over-year at the... pilot site. RevPAR increased by 19% from 2024 to 2025. Staff training costs dropped with online modules, and system adoption became faster. Online check-in rates reached 23% on average, with some sites over 50%. Marston’s Inns gained better financial oversight and reduced admin work.
Mews helped The Neighborhood Hotel boost direct bookings to over 70%. The hotel uses Mews Booking Engine to increase upsell... revenue and reduce OTA commissions. All check-ins are now fully online, with 100% of payments automated through Mews Payments. Staff manage operations remotely using Mews, saving time and improving efficiency. Integrations with Akia and Operto enhance the guest experience with messaging and smart locks.
Mews helped Lenk Lodge, a boutique hotel in Switzerland, cut manual tasks by over 50% in just weeks. The hotel automated... payments, saving 30 to 45 minutes daily and eliminated cash handling. Reservation management became easier, reducing workload by up to 40%. Over half of guests now check in online, and 31% of bookings come directly through the Mews engine. Staff now focus more on guest service and upselling, not paperwork.
The Regent, an aparthotel in Cambridge, used Mews to automate payments and streamline operations. Automated check-in and payment features reduced... admin work and improved guest experience. Staff training with Mews University took just one day, making onboarding fast and easy. The team can now reconfigure the PMS on their own, saving time. Integrations with Revinate and Xero help manage guest feedback and accounting. Productivity increased across all departments.
Mews helped Lebowski Hospitality Group launch pop-up hostels in just two weeks. Staff learned the system in a few shifts,... making onboarding fast. Mews unified operations across nine properties, supporting hotels and hostels. The group saw 31% of bookings direct through the Mews Booking Engine. Digital check-in adoption reached 22% at flagship hostels. Over 60% of payments now use digital wallets, streamlining compliance and reporting.
Mews helped The Circus Group cut new employee training from six months to six weeks. The group automated daily operations,... saving two hours per day. Mews enabled centralized management of four Berlin properties, reducing errors and paper use. Automated upsells at online check-in increased revenue, with 16% of guests buying upgrades. Secure, tokenized payments improved guest trust and sped up check-in. Direct bookings now generate 90% more value than OTA bookings.
Mews helped THE GRAND Ahrenshoop, a German wellness hotel, connect its busy spa to its property management system. The hotel used... Mews Marketplace to integrate spa scheduling, staff management, and POS systems. All spa payments are now consolidated with hotel room charges, making the guest journey smoother. 100% of housekeeping staff use the Mews app to update room status, reducing paper waste and manual work. Eight integrations, including hotelkit and Messerschmitt, automate operations and improve guest experiences.
The Chloe, a boutique hotel in New Orleans, switched to Mews after facing overbooking and a complex PMS interface. Mews provided easy... reporting, seamless QuickBooks integration, and secure payments. The hotel achieved an 87% online check-in rate and optimized inventory for more direct bookings. Mews also enabled special promotions for locals, boosting loyalty and revenue. Integrations with Tripleseat and QuickBooks saved hours daily and improved financial control.
IMLAUER Hotels & Restaurants
- Hospitality
- Medium
Salzburg, Austria
Mews helped IMLAUER Hotels & Restaurants move from a traditional PMS to a cloud-based system. The switch led to 23%... of guests buying upgrades during online check-in and 23% savings on PMS subscription costs in two months. Staff found the new interface easy, reducing training time and letting them focus more on guests. Mews enabled fast check-ins, secure payments, and real-time reporting. The team praised Mews for strong support and a helpful user community.
Kronen Hotels switched to Mews and Atomize to modernize their hotel operations. They automated revenue management and guest check-in, saving... 50 hours per week. The group saw a 35% increase in RevPAR and a 20% rise in ADR. Staff quickly learned the new system using Mews University. Personalized guest experiences improved with AI-driven insights and unified profiles.
Mews helped Postillion Hotels save over 10 hours daily by automating OTA reservation processing. Staff no longer enter bookings manually,... cutting errors and downtime. Automated payments reduced fraud by 75% and saved the work of a full-time employee each day. Manual reservation time dropped from 6 to 3 minutes, and online check-in options improved guest experience. Postillion Hotels also integrated a custom AI bot using Mews Open API for smarter bookings.
Strawberry (anciennement Nordic Choice Hotels)
- Hospitality
- Very Large
Oslo, Norway
Mews helped Strawberry, one of the largest hotel groups in the Nordics, speed up hotel system deployment. Four large hotels,... each with 400–600 rooms, went live in one day while fully booked. Staff training now takes days instead of four days on-site. Mews enabled 48% of check-ins via kiosk, with an average check-in time of 4 minutes. Strawberry uses over 21 third-party integrations and can update rates for all hotels with one click.
Mews helped Wythe Hotel boost direct bookings and revenue. The hotel saw a 20% increase in RevPAR and a 4%... booking engine conversion rate. Direct bookings had a 30% higher ADR than channel bookings. Online check-in reached 31%, with guests spending $30 more per booking. Mews Payments automated 100% of card transactions, cutting chargebacks to 0.1%. Integrations with Alice and Toast POS improved operations and guest experience.
Mews helped Hotel Sct Thomas cut manual tasks by 70%. The hotel now completes 95% of check-ins without a front... desk. Mews Payments automated 95% of prepayments, ending payment failures and saving staff hours. Guests can book upgrades and services in one click, raising satisfaction and lowering staff turnover to 10%. Atomize, integrated with Mews, boosted room revenue by 29%. Hotel Sct Thomas expects 43% more growth in 2025 thanks to digital transformation.
Hotel Schneider am Maar switched from HS3 to Mews to modernize hotel management. The team used Mews for cloud-based operations,... online check-in, and automated guest emails. Staff saved time and reduced manual work with integrated POS and PMS systems. Guests now get information before arrival, leading to fewer questions and smoother stays. Integrations with DIRS21 and Salto further cut errors and double data entry. The hotel reports more efficient operations, happier guests, and better reviews.
Hôtel Relais de la Côte d'Or
- Hospitality
- Small
Semur-en-Auxois, France
Mews helped Hôtel Relais de la Côte d'Or modernize its hotel operations. The property replaced an outdated PMS with Mews,... gaining more flexibility and automation. 38.5% of check-ins now happen through Mews Kiosk, making late-night arrivals easier and reducing staff workload. Mews POS integration cut card processing time by 90% at the bar, improving payment speed and guest experience. The hotel plans to expand with a new spa managed through Mews Marketplace.
Mews helped Hotel Maashof boost its booking engine conversion rate to 7%, more than double the industry average for independent hotels. The hotel set... up multiple booking engines so business clients could access private rates and real-time availability. Mews Kiosk enabled nearly 100% of guests to check in digitally, cutting check-in time by 60%. Staff saved time and reduced errors with digital workflows and integrations like Salto for key encoding and Revinate for targeted guest marketing.
Mews helped Hôtel Erasmus in Trassem, Germany, modernize its hotel operations. The switch to Mews saved 3 to 5 minutes... per online check-in and reduced front desk queues. Automation of payments and revenue management cut costs and eliminated manual errors. Integrations with Aleno, hotelkit, and Lightspeed streamlined workflows across rooms, spa, and restaurant. Hôtel Erasmus gained new revenue from managed parking spaces and improved guest personalization.
Mews and Atomize helped Hôtel de La Couronne automate revenue management. The hotel saw a 5% increase in average daily... rate, from 163 CHF to 170 CHF. RevPAR rose by 11%, and occupancy grew by 12%. Staff could focus more on guest service thanks to real-time pricing updates. The integration reduced manual work and errors, supporting the hotel's growth and innovation.
Mews helped himgroep automate 45% more direct bookings and cut email exchanges for business reservations. The Mews Kiosk enabled self-service... check-in and upselling, reducing front desk workload. Runnr.ai integration sold 70 extra breakfasts in 2024 through automated WhatsApp messages. Guestkey mobile keys and Cendyn digital marketing streamlined guest access and campaign management. Staff now focus more on guest experience, not admin tasks.
Hotel Cadenberge switched from a server-based PMS to Mews, a cloud-native platform. Staff training times dropped thanks to Mews University,... with new hires ready to work from day one. The hotel eliminated chargebacks after adopting Mews Payments, reducing fraud and manual errors. Integrations with Booking.com and Expedia now update rates and inventory in real time. Staff feel more empowered and daily operations are more flexible.
Mews helped Hey Lou, a German hotel group, cut check-in times to under 2 minutes using Mews Kiosk. Staff and guests... now enjoy cashless, automated payments with Mews Payments and Multicurrency, boosting revenue and trust. Payment processing is 50% faster, and onboarding is smooth with Mews University. Integrations with GauVendi and Duetto drive higher ADR and dynamic pricing. Hey Lou delivers a seamless digital guest journey and efficient hotel operations.
Mews helped Hakuba Hotel Group boost revenue and occupancy. Online check-in led to a 110% increase in RevPAR and a... 25% rise in ADR for guests using the feature. Chalet orders grew by 60% and coffeeshop revenue rose 20% with Mews POS. Automated payments let guests pay anytime, using methods like Apple Pay. The guest experience improved with digital tools and seamless integrations.
Mews replaced HS3 at Gut Boltenhof, a family-owned estate in Brandenburg, Germany. The team unified hotel, apartment, and event operations... with real-time access and automated billing. Housekeeping now updates room status from tablets, cutting coordination time. Mews Payments automated deposits and reconciliations, reducing errors. Events are managed with digital proposals and e-signatures, lowering manual work. Online check-in and guest portals save hours daily, letting staff focus on guests.
Mews helped Zien Group modernize operations across 12 hotels. The group replaced manual check-in and outdated systems with a digital... guest journey, unified payments, and automated reporting. Reception desks were removed in three hotels, replaced by tablets. Staff training time dropped from two weeks to just 15 hours. Zien Group now manages all hotels centrally, with 33 integrations and a custom booking engine built on Mews' open API.
Mews helped Crane Hotel Group boost direct bookings and increase revenue. The group saw an average added value of $132... per booking and higher conversion rates. Mews integrations enabled seamless connection to over 1,000 apps, improving operations across hotels, restaurants, and spas. Staff onboarding became faster with online training tools. Personalized post-stay emails led to a 600% rise in social media audience and 80% more email engagement.
Mews Multi-Property helped Ligula Hospitality Group migrate 40 hotels in just 3 months. The platform made it easy to copy... and launch new properties with minimal changes. Centralized administration let them update rates across all hotels quickly, saving hours on manual work. Staff training was simple with online resources. Ligula can now scale operations without hiring more people. They also test and deploy integrations tailored to each hotel brand.
Mews helped Grend, a Norwegian hospitality brand, deliver a seamless digital guest journey. Grend achieved 100% online check-in and eliminated... admin fees for guests. Automated emails and QR codes boosted Google reviews, earning 40 five-star ratings in six months. Mews University enabled fast, enjoyable staff training. Integrations like Optiwatti supported Grend’s sustainability goals and won them a local eco award.
Mews helped Gravity Haus boost RevPAR by 180% and occupancy by 27% in one year. Staff now spend less time... on admin and more on creating personalized guest experiences. Mews lets the team build custom guest profiles and automate workflows. Gravity Haus averages $76 upsell per booking through Mews. The platform supports seamless check-in and tailored service for every guest.
Mews helped Grand Hotel ter Duin boost direct booking value by 24% and increase revenue by 33% in six months. The hotel used... Mews Marketplace and open API to connect with over 750 hospitality tools, automating upselling and reducing manual work. Staff now use tablets and phones for flexible, remote operations, saving time and cutting paperwork. Guests enjoy seamless online check-in, room upgrades, and faster service. Integrations with Oaky, Giftpro, and Atomize further improved upselling, gift card sales, and revenue management.
Got City Center Hotels (GCCH)
- Hospitality
- Medium
Gothenburg, Sweden
Mews helped Got City Center Hotels manage multiple hotels in Gothenburg, Sweden. The cloud-based PMS let managers oversee all properties... remotely and run performance reports. GCCH saw a 55% increase in RevPAR from 2021 to 2022. Direct booking conversion rates reached 10.3%, much higher than the industry average. All card payments are now automated, with chargebacks at just 0.03%.
Mews helped Boundary London, a boutique hotel in Shoreditch, improve guest experiences. 26% of guests now check in online, making... arrivals faster and easier. Mews Payments automated 95% of transactions, reducing chargebacks to just 0.04%. Integration with Lightspeed and STR connects hotel, restaurant, and bar operations for seamless billing and reporting. Staff save time and guests enjoy more control over their stay.
Mews helped Glampsource North Hatley boost revenue by 35%. The team reduced OTA management workload by 300% and simplified daily... operations with automation. Direct bookings now make up two-thirds of all reservations, with one in five including upsells. The average booking value increased by 10% through the Mews Booking Engine. Online check-in led to an average upsell of $27 CAD per reservation.
Frimurarehotellet, Sure Hotel Collection by Best Western
- Hospitality
- Small
Kalmar, Sweden
Atomize helped Frimurarehotellet save up to 30 hours each month by automating room pricing. Manual pricing took too much time... and missed revenue opportunities. With Atomize, the hotel used real-time data and algorithms to set prices based on market trends and demand. This led to an 8% increase in RevPAR and total revenue. Staff now spend more time on guest-focused activities and make better decisions with real-time data.
Mews helped Fettehenne Hotels train staff in just three days. The intuitive PMS made onboarding easy for all experience levels.... Direct bookings increased with a personalized booking engine, reducing OTA fees. Mews Payments enabled fast, secure check-ins and payments, with only 0.0075% chargebacks. Eight integrations, including Fairmas and SiteMinder, unified operations and improved service quality.
Mews Payments helped Finn Lough automate 93% of credit card transactions and achieve a 0% chargeback rate. The property enabled... 57% of guests to check in online and increased upsell revenue, with guests spending an average of 54 euros on extras. Integrating Mews with Honne reduced scheduling conflicts by 40% and boosted add-ons per booking by 60%. Finn Lough saw a 19% rise in ADR and a 59% increase in RevPAR from 2020 to 2021. The cloud platform streamlined operations and improved guest experience.
Mews helped Eilert Smith Hotel in Stavanger, Norway, improve guest personalization and team efficiency. Staff now access guest preferences and... manage tasks easily, saving time and boosting service quality. Mews Payments automated secure transactions, ending manual payment hassles. The hotel delivers tailored guest experiences and tracks loyalty with integrated guest data. Event and meeting management is now streamlined, with better coordination for high-end gatherings. Eilert Smith Hotel uses Mews to support growth and luxury service.
Eccleston Square Hotel used Atomize for dynamic pricing. The hotel saw an 18% increase in total revenue. Atomize let them... change prices up to four times a day. Staff spent less time on manual pricing and more time with guests. The hotel stayed competitive and improved guest service with automation.
Ebb Dunedin, a boutique hotel in New Zealand, uses Mews Payments to automate 100% of credit card transactions. The hotel saw... zero chargebacks in 2021. Staff and guests benefit from faster, smoother payment experiences. Mews integrates with Xero for accounting and SiteMinder for channel management. Ebb Dunedin continues to enhance guest journeys with new integrations.
Mews helped Crown Group of Hotels save 10 hours per week on reporting. The group rolled out Mews across six... London hotels without disrupting daily operations. Staff now manage rates, reporting, and integrations from one platform. 50% of guests use kiosk check-in at shared reception hotels, reducing queues. Housekeeping tasks are now digital, supporting sustainability and tidier operations. Mews Marketplace lets the team connect new tools quickly, with no vendor delays.
Mews helped Haka House relaunch 14 hostels across New Zealand after acquiring nine closed YHA sites. The team replaced manual... processes with Mews PMS, POS, kiosk, payments, and BI tools, boosting efficiency and guest experience. Haka House saw a 4% full-funnel conversion rate, 21% online check-in, and a 50% improvement in bounce rate and time on site. Staff training was streamlined with remote onboarding for teams in remote locations. Over 20 dynamic reports and 10+ integrations now power their scalable, tech-driven hospitality ecosystem.
CityHub uses Mews to offer a fully digital guest journey. Guests get RFID wristbands for room access and payments, making... 80% of transactions automated. CityHub increased direct bookings to 50% at its Amsterdam location. The booking engine boosted conversion rates to 8.7%, well above the industry average. Average booking value is 12% higher for direct bookings. Occupancy reached 90% from May 2022 to May 2023.
Mews helped Capsule Hotel Switzerland automate hotel operations and payments. Over 50% of guests now use their phones to access... rooms. Staff can manage 140+ capsules with just one person per shift. Check-in takes less than 2 minutes, and there are no queues even at peak times. All payments are automated, with zero chargebacks at their Lucerne location. Real-time analytics and integrations support a fully digital guest journey.
Mews helped Cabiner automate 100% of payments and check-ins for their remote cabins. Cabiner used Mews' open API to connect... custom booking and food order systems. All guest communications, door codes, and upsells are automated, reducing manual work. Cabiner eliminated front desk tasks and errors, letting staff focus on guest experience. Integrations like Zapier further streamline workflows and guest notifications.
Frame Hospitality Group used Mews to automate guest communication, payments, and key operational tasks. They cut onboarding to one day... and reduced staff training time. 70% of guest communication is now automated, freeing up staff and improving guest satisfaction. Upsells add $82 per booking, and billing for business clients is easier. Mews Payments cut fraud by 99.5% and made payments secure and simple.
Mews helped CAB20, Germany's first cabin hotel, digitize guest check-in and payment processes. With Mews Kiosk, 92% of bookings used... digital check-in, saving time for both guests and staff. The average check-in time dropped to just over 3 minutes. CAB20 also adopted cashless payments using wristbands, making transactions faster and more efficient. These changes improved operational efficiency and guest experience.
Bush Hotel in Farnham used Mews Booking Engine to boost direct bookings. They achieved a 13.3% conversion rate, much higher... than the industry average of 3.3%. Guests who booked directly saw an 8% higher average daily rate compared to channel manager bookings. The hotel also adopted Mews POS to manage its restaurant, bar, and lounge. This integration reduced manual errors and saved staff time, making payments easier for guests.
Mews helped Brama, a boutique hotel in Bromley, run smooth operations with a small team. Brama used Mews to automate... check-in, payments, and reporting, saving time and reducing manual work. The hotel improved guest experience with digital keys, online booking, and automated messaging. Staff learned the system quickly and solved problems fast with built-in support. Brama now plans to expand its high-tech, guest-focused model.
Mews helped Boutique-Hôtel Orangerie in Düsseldorf move from paper-based processes to full digital operations. The hotel replaced its outdated PMS... and automated 100% of payments, improving staff productivity. With Mews Kiosk, 100% of on-site check-ins are now digital, and 40% of guests check in online. Staff now spend less time on manual tasks and more time with guests. Integrations with RoomPriceGenie and Booking.com further streamlined revenue management and reservations.
Good Hotel used Mews PMS, Kiosk, Payments, and Flexkeeping to automate manual tasks and improve guest service. The hotel saved... 10 hours per week on admin work and cut credit card fraud by 60% with Mews Payments. Staff productivity rose by up to 40% and guest complaints about housekeeping dropped by 45%. Mews Kiosk made check-in faster, letting staff focus on guests and social programs. Premium support from Mews helped the team resolve issues quickly and keep operations smooth.
Mews helped BIG MAMA Hotels save 20 hours per week for each reservations team member by automating booking changes. Staff now spend... less time on manual tasks and more time with guests. Online check-in reduced registration time by 97%, with 30% of guests checking in online. Direct bookings rose 40% in Berlin and 20% in Leipzig after launching the Mews Booking Engine. Revenue per available room increased 10% in the first year using Pace integration.
Mews helped TOC Hostel&Suites automate 91% of card payments, cutting manual work and boosting security. Only 0.04% of transactions faced... chargebacks. Online check-in with Mews saved staff time and improved guest experience, reaching a 16.7% adoption rate. The Mews Booking Engine drove a 15.6% upsell conversion, raising average booking value. Integration with SiteMinder expanded reach across 400+ booking channels.
Mews helped THIS HO(S)TEL in Amsterdam improve guest experiences and streamline operations. The team used Mews to send pre-arrival emails,... set clear expectations, and promote add-ons. Mews Kiosk enabled self check-in and check-out, letting a small team focus on personal service. The open API powered a digital host, giving guests 24/7 access to information and support. Automated payments with iDEAL integration made transactions secure and easy for guests.
Arctic SnowHotel & Glass Igloos
- Hospitality
- Small
Rovaniemi, Finland
Mews helped Arctic SnowHotel & Glass Igloos save one hour per day for each F&B manager. The hotel used Mews... Terminal S2 to combine ordering and payments in one device. Staff now take orders anywhere and send them straight to the kitchen. Real-time data sharing between PMS and POS cut errors and sped up daily tasks. The team enjoys faster inventory tracking and more tips thanks to easy-to-use tools.
Mews helped Ash Hotels unify its growing portfolio of boutique hotels. The platform saved the team ten hours each week... and targeted $15,000 in annual OTA savings. Mews enabled direct OTA connections, streamlined payments, and improved cash flow. Ash Hotels now manages five hotels with standardized processes and smooth guest journeys. Integration with Toast POS unified food and beverage operations with room management.
Mews helped ipartment automate payment processes and reduce manual admin. The team cut the time from inquiry to confirmed booking... by 50%. Staff now focus more on guest service, not paperwork. Mews enabled fast onboarding of 15 locations in six weeks. ipartment improved guest experience and scaled operations with integrated digital tools.
Aplend Apartments & Resorts
- Hospitality
- Medium
Slovakia
Mews helped Aplend Apartments & Resorts speed up onboarding for five properties in just two weeks. Staff training time dropped... by 80%, from five days to one. The platform's simple design made it easy for new team members to learn. Integrations with RoomPriceGenie and SiteMinder boosted ADR by 30% and reduced booking errors. Aplend now runs more agile operations and tests new tools quickly through Mews Marketplace.
Mews helped AKZENT Hotel Roter Ochse automate check-in and payment processes. Staff saved hours each week by using Mews Kiosk... and digital housekeeping tools. 60% of guests now check in via kiosk, reducing lines and manual work. Payments are processed instantly and securely, cutting errors and paperwork. Staff spend more time with guests, creating better experiences and personal connections.
Mews helped ahead burghotel, a sustainable hotel in Germany, digitize the guest journey. The hotel reduced paper waste with online... check-in and digital billing. 39% of guests now check in online, and the average kiosk check-in takes just one minute. Direct bookings increased, with a 4.9% conversion rate and 99% higher booking value compared to other channels. Mews Payments enabled 100% automated card transactions and zero chargebacks. The hotel also uses DialogShift for automated guest messaging in 109 languages.
Aiden by Best Western Lolland
- Hospitality
- Medium
Lolland, Denmark
Mews helped Aiden by Best Western Lolland speed up staff onboarding with Mews University. The hotel improved guest experiences using... personalized guest profiles and self-service kiosks. Mews Kiosk enabled 54% of guests to check in and 76% to check out digitally. Staff saved time and focused more on guest service. The hotel saw a 27% return guest rate and €114 average value added during online check-ins.
Mews Business Intelligence helped Adara Hotel in Whistler, Canada, unlock hidden revenue. The hotel used Mews BI to analyze room... performance and adjust pricing and upgrades. This led to a 20% increase in two-bedroom suite occupancy and tripled winter revenue for one-bedroom suites. Spring occupancy rose by 17% and ADR by $50, boosting revenue by 11%. Group quotes are now faster and more accurate, with decisions based on real data, not guesswork.
Mews helped Absalon Hotel Group double its booking engine conversion rate at Annex Copenhagen to 6. 7%. Absalon Hotel saw...a 5.5% conversion rate and a 28% increase in occupancy in 2022. Mews Booking Engine enabled upselling and flexible pricing, while integrated payments reduced chargebacks to 0.02%. Integration with OTA Insight and Visma streamlined data and accounting. Staff and guests now enjoy a seamless, flexible experience.
Mews PMS helped Sun & Ski Inn and Suites modernize hotel operations. The property achieved a 25% guest check-in rate... via Mews Kiosk, cutting average check-in time to four minutes. Mews Payments reduced manual errors and made payment processing reliable. Centralized rate and channel management automated distribution across OTAs, reducing errors. Staff and guests both enjoy a smoother, more efficient experience.
Mews helped Best Western Hotel Danderyd automate hotel operations and improve guest service. The hotel replaced its legacy PMS with... Mews, centralizing reservations, payments, and reporting. Staff saw a 70% reduction in manual payment handling and 30–40% faster check-in and check-out. Automation freed up time for staff to focus on guests, reducing errors and stress. Mews integrated with BWH Hotels’ systems, ensuring accurate loyalty data and smooth operations.
Mews helped welcome hotels Switzerland speed up onboarding for two Zurich hotels, going live in just one week each. The cloud-native platform... reduced admin work for staff and gave guests more check-in options, including online and kiosk. Guests spent an average of €51 extra through online check-in upsells. The hotels saw a 9% increase in RevPAR from January to May 2023 compared to the same period in 2019. Staff and guests both benefited from easier processes and more choices during their stay.
Slagharen Themepark & Resort
- Hospitality
- Large
Slagharen, Netherlands
Mews helped Slagharen Themepark & Resort manage 855 lodging spaces and handle over a million visitors yearly. The Mews platform... made check-ins faster, saving more than one minute per guest and freeing up a full-time employee’s workload. Automated payments through a custom API now process 100% of transactions, reducing manual work and chargebacks. Mews’ cloud-based system supports multi-property management and easy onboarding for staff. Integrations like RevControl and Hotek improved occupancy and guest experience.
Mews helped Samesun standardize operations across eight hostels in Canada and the USA. Samesun eliminated manual booking entries and boosted... revenue by offering more booking options. The cloud-native platform enabled 100% remote management, even during internet outages. SMS reminders increased online check-ins by 7% at Samesun Toronto. Staff training time dropped by 50%, from two weeks to one. Samesun now delivers a smoother, more personalized guest journey.
Mews helped Strawberry, the largest hotel group in the Nordics, deploy a new property management system across 225+ hotels. Staff training now... takes just days, and four major hotels went live in one day while fully booked. Mews enables fast onboarding of new properties, centralized rate management, and supports over 1,000 integrations. Kiosk check-in adoption reached 48%, with average check-in times of four minutes. Staff save hours weekly and focus more on guest experience.
Mews helped Rambla offer 100% digital check-in and check-out for serviced apartments in Australia. Guests can check in ahead of... arrival with no queues or paperwork. Mews Payments enabled secure, automated transactions with 3D Secure authentication. Rambla managed parking spots as bookable assets, reducing parking queries by 80% after sharing a video guide. Integrations with Hub OS and Akia streamlined operations and guest messaging.
Mews helped Petit Hostel automate daily operations and boost occupancy. The hostel used Mews to streamline check-ins, payments, and housekeeping,... cutting admin work and freeing staff for guest service. Online check-ins reached 40%, and occupancy rose 30% from 2023 to 2024. Staff training time dropped to 1-2 days with Mews University. RoomPriceGenie integration increased RevPAR by 34% and ADR by 18%. Seamless integrations with Booking.com, HiJiffy, and SiteMinder reduced manual errors and improved guest experience.
Maison Juste uses Mews to automate 100% of card payments, making transactions fast and secure. Staff can send payment requests... by email with one click, and 91% of post-stay payments are completed on the first try. The hotel achieves a 14.7% booking engine conversion rate, far above the industry average. Guests enjoy a keyless, digital journey with integrations like AeroGuest and Cubilis. Maison Juste eliminates manual work and chargebacks while boosting direct bookings.
Mews helped Maison Mère, a four-star Paris hotel, boost efficiency with a user-friendly hospitality cloud. Staff use simple dashboards and... automated workflows, saving time and improving guest experiences. Maison Mère saw a 33% increase in ADR and a 37% rise in RevPAR in seven months. Upsell value reached €104, and 7.4% of bookings were upgraded. Fast onboarding and 17 integrations streamlined operations and training.
Mews helped My Hotels Gestion, a French hotel management company, boost direct bookings and revenue. BABEL Belleville achieved a 9%... booking engine conversion rate, nearly triple the industry average. Direct bookings brought a 10% higher average value than OTAs. Mews enabled 26% of guests to check in online, reducing paperwork and supporting sustainability. Integrations with L’Addition and SpotPilot streamlined payments and revenue management.
Mews Achieves Top Preferred PMS Supplier Status for Resorts of Ontario in 2026
Canada
Mews has been named the preferred property management system supplier for Resorts of Ontario, allowing over 100 member resorts to adopt Mews' cloud-native platform. This partnership aims... to modernize operations, automate reservations, and enhance guest experiences, addressing the underserved independent resort segment in hospitality technology.
Mews named preferred PMS supplier for Resorts of Ontario
Canada
Mews has been named the preferred property management system supplier for Resorts of Ontario, a trade association representing over 100 resorts. Mews provides a... cloud-native operating system that automates key workflows, enhancing guest experiences and reducing administrative tasks. Elmhirst's Resort, a member since 1956, has already benefited from Mews' system, improving its reservation and payment processes.
Aluna Resort Tulum rebuilds its entire operation on Mews to become a tech-forward boutique leader
Tulum, Mexico
Aluna Resort Tulum has adopted Mews' cloud-native hospitality management platform to transform its operations and enhance guest experiences. By replacing its... legacy system, the resort has automated workflows, introduced a digital guest journey, and is exploring AI-driven engagement. This transition positions Aluna as a tech-forward boutique leader in Tulum, Mexico.
Hostelling International
- Hospitality
- Very Large
Mews brings modern hospitality technology to the world's largest hostel ...
London, UK
Mews has partnered with Hostelling International to provide its cloud-native hospitality operating system to member hostels worldwide, enhancing operations and guest experiences. This strategic partnership... supports Hostelling International's digital transformation, offering a unified technology foundation for consistent operational standards and shared learnings across its global network.
Small Luxury Hotels of the World
- Hospitality
- Large
Small Luxury Hotels of the Worldâ„¢ expands partnership with Mews
Small Luxury Hotels of the World (SLH) expands its partnership with Mews, selecting it as a preferred property management system partner beyond Europe into the Americas and APAC. Over 50 SLH... properties are live on Mews, with significant adoption growth. This expansion allows SLH members to access Mews' platform, enhancing operational needs while maintaining hotel individuality.
Small Luxury Hotels of the World (SLH)
- Hospitality
- Medium
SLH selects Mews as preferred PMS partner for global hotel network
Small Luxury Hotels of the World (SLH) has expanded its partnership with Mews, selecting it as the preferred property management system (PMS) provider for its global hotel network. This expansion allows... SLH member hotels in the Americas and Asia-Pacific to access Mews' platform, enhancing operational tools and offering preferential pricing. Over 50 SLH properties have already adopted Mews, with significant revenue and rate improvements reported.
Small Luxury Hotels of the World
- Hospitality
- Medium
Mews Named Exclusive PMS Partner for Small Luxury Hotels of the World
Mews has been selected as the exclusive property management system (PMS) partner for Small Luxury Hotels of the World (SLH), expanding its coverage from European hotels to properties in the Americas and Asia-Pacific. This partnership enhances... Mews' presence in the high-end boutique hotel segment, potentially boosting recurring SaaS revenue and strengthening its brand in the global hospitality technology market.
Historic Portsmouth mansion launches as a fully autonomous boutique apartment-hotel powered by Mews
Treadwell Mansion in Portsmouth, New Hampshire, has launched as a fully autonomous boutique apartment-hotel using Mews' hospitality management software. The property offers... a digital-first guest experience with features like cashless payments and keyless entry, supported by Mews' integrated technology ecosystem. This setup allows the hotel to operate without a traditional front desk, enhancing efficiency and guest convenience.
Mews unifies operations and fuels growth for Llano Real Estate Groups portfolio
Llano Real Estate Group has adopted Mews' hospitality management software to streamline operations across its expanding portfolio in Texas, including hotels and RV parks. The integration centralizes... management, automates processes like group bookings and billing, and supports Llano's growth strategy with enhanced operational control and efficiency.
Zion White Bison Resort unifies glamping and RV operations with Mews
Zion White Bison Resort has chosen Mews to unify its glamping and RV operations into a single platform. This integration will... streamline reservations, guest profiles, and property performance, enhancing the guest experience and operational efficiency. The resort will also use Mews' Flexkeeping for housekeeping and Atomize for revenue management, supporting its growth and modernizing guest services.
A new IDC study highlights the business value of Mews, a hospitality management platform. The research shows that hotels using... Mews, including its Atomize revenue management integration, achieve significant revenue growth and operational efficiency. Key findings include an 8.7% revenue increase, 35% more accurate forecasting, and a $1.3M annual benefit. Mews' integrated system enhances pricing, booking, and payment processes, offering a 476% three-year ROI.
Customer Adoption Case Highlights Mews' Hospitality Tech Capabilities - TipRanks.com
Mews showcased a customer case study where Groupe G5 migrated from Hotello to the Mews platform. The transition resulted in... a rapid five-week implementation, increased automated check-ins, and a fourfold rise in online payments. This highlights Mews' capability to enhance hotel operations and could bolster its market position in hospitality technology.
Schloss & Gut Liebenberg adopts Mews for hotel operations upgrade
Schloss & Gut Liebenberg, a historic German property, has adopted Mews' hospitality operating system to digitalize its operations. The transition includes... implementing Mews' cloud-based property management system, point of sale, revenue management, and housekeeping functions. Staff will receive training through Mews University to enhance guest service and operational efficiency.
Mews strengthens its role as a leading player in the hospitality industry
Mews has surpassed 125,000 active users across 12,500 properties, marking a significant milestone in its growth. The cloud-based PMS platform... is praised for its intuitive user interface and comprehensive features, including reservation management and integrated payment systems. Strategic partnerships with hotel groups like Choice Hotels International and $75 million in funding further bolster its position in the hospitality industry.
125,000+ hospitality staff now use Mews to deliver remarkable experiences
Mews has surpassed 125,000 active users on its hospitality cloud platform, marking significant growth with 12,500 customers globally. The platform enhances... hotel operations with intuitive tools like reservation management and guest-facing services. Mews' user-friendly interface aids in staff retention and training, addressing hospitality staffing challenges. Notable clients include Frame Hospitality Group and Stay Pineapple.
