Real-World Case Studies and Customer Success Stories with Mews

Mews PMS and POS enabled Sure Hotel by Best Western Wilhelmshaven City to unify operations and automate manual tasks. The hotel completed... onboarding in just 18 days, with no disruption to daily service. 60% of guests now check in via kiosk, and €23,835 in upsell revenue was generated in 7 months. Digital tools reduced paper use and improved guest experiences. Payments and breakfast workflows are now fully automated, making service faster and more efficient.
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Mews PMS helped Sun & Ski Inn and Suites modernize hotel operations. 25% of guests now check in using Mews... Kiosk, cutting average check-in time to four minutes. Mews Payments reduced manual errors and made payment processing more reliable. Centralized channel management with Mews automated rates and policies across all booking platforms. Staff and guests both benefit from faster, smoother service.
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Mews helped Stay Awesome expand from 2 to 7 locations in 18 months. The platform enabled fast hotel launches, with... average implementation times of 2–3 days. Stay Awesome achieved 100% self-service check-in for apartments and reduced front desk workload. Automated payments and AI-driven operations cut manual tasks and errors. Revenue increased by 20% after switching to Atomize for revenue management.
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Mews helped Roam Spokane migrate from their legacy PMS in just 11 days. The team needed a fast, flexible system... to support a new brand launch and complex integrations. Mews enabled quick onboarding, seamless data transfer, and easy staff training. The open API allowed CRM and website connections. Roam Spokane now has a repeatable model for future property rollouts.
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Mews helped Residenzhotel Stuttgart Airport automate guest check-ins, payments, and housekeeping. Up to 60% of guests now use digital kiosks... for self check-in and check-out. The hotel automated cleaning schedules and reduced manual work for staff. Mews Payments and Omniboost integration improved accounting and reporting. Cashless operations and unified service management simplified daily tasks for the team.
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Mews helped Playpark Hotels move from Cloudbeds to a fully contactless, multi-property model. Playpark Hotels used Mews Payments, Atomize, and... Power BI to support growth and streamline operations. The team enabled 24/7 mobile concierge, automated night audits, and standardized housekeeping with Flexkeeping. Mews improved payment processing, reduced manual work, and gave instant portfolio visibility. Playpark Hotels now delivers a seamless guest journey and can scale easily.
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Pelham Hospitality unified hotel, event, and restaurant operations by switching from Opera to Mews. The group automated payments, streamlined group... bookings, and improved seasonal staff training. Mews enabled a 100% automated payment process and faster check-ins. Revenue management shifted from intuition to data-driven automation, boosting performance during peak seasons. New properties now launch in about 30 days, with consistent operations across all locations.
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Mews helped Maison Mère, a 51-room boutique hotel in Paris, digitize operations and streamline processes. Staff now use an easy... cloud platform, improving efficiency and guest experience. Upselling features led to an average of €104 extra per upsell and €163 more per booking. Automation increased ADR by 33% and RevPAR by 37% in seven months. Fast onboarding and 17 integrations support every department, making training quick and recruitment easier.
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Mews helped Otter Hospitality manage 11 independent hotels with one PMS. Manual work and billing errors dropped after automation rules... were set up. Onboarding new hotels became faster with a repeatable rollout model. Financial reporting is now centralized and clear, saving time. Otter can test new tools using Mews' open API, keeping costs down and operations flexible. The team can focus on growth while keeping control of their business.
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Leven Manchester used Mews to improve guest check-in, automate payments, and digitize their bar and cafe. 33% of guests now... check in online, saving up to an hour daily for staff. Online check-in guests spend 9% more on average. Mews Payments automated 100% of card transactions, reducing chargebacks to 0.05%. Mews POS lets guests order and pay from their phones, making service faster and easier. Staff training is simpler, so hiring is more flexible.
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Mews helped Islander Inn double its ancillary revenue by unifying room and golf cart bookings. Online check-in and digital payments... cut guest wait times to 60–90 seconds and saved 5 hours per week on payment tasks. Staff now use AI tools to spot loyal guests and personalize stays, leading to higher guest ratings. Integration with Akia messaging boosted Google ratings from 3.0 to 4.2. The team spends less time on manual work and more time with guests.
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Mews PMS helped Inn on Arsenal, a 44-room independent hotel near Boston, reopen after a year-long closure and renovation. The hotel automated... bookings, payments, and reporting, allowing a small team to manage operations efficiently. Mews enabled cashless operations and dynamic pricing with Atomize RMS, adjusting rates in real time. The hotel connected to major booking channels like Booking.com and Expedia from day one. Guests now enjoy a modern, seamless experience, and the hotel rebuilt its reputation with positive reviews.
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Mews helped Hollywood Hotel in Los Angeles automate real-time pricing, streamline OTA management, and improve guest engagement. The hotel reduced... manual work and saw faster check-ins with 24% of SMS recipients checking in online. Upsell conversion rates reached 13%, nearly double the US average. Mews ledgers and BI tools gave the team clear, centralized financial data. Direct OTA connections and integrations with tools like Atomize and Plusgrade boosted revenue and simplified operations.
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Elmhirst's Resort switched from Opera Cloud to Mews for real-time inventory control and easier management. Staff training dropped to under... an hour, and onboarding finished in just 81 days. With Atomize, the resort saw a 25% increase in ADR between September and November. Mews Payments saved 23 hours per month on payment processing. Group sales proposals now take less time, saving the sales team 20 hours weekly. The team reports faster support and smoother operations across all departments.
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Mews helped Domaine de Murtoli unify operations across three hotels in Corsica. The team replaced fragmented systems with a single... PMS, streamlining reservations, payments, and reporting. Staff adapted quickly, reaching full autonomy in under three weeks. Mews Payments improved security and reduced manual errors. Seasonal staff onboarding became faster and easier. Guests now enjoy a more personalized and seamless luxury experience.
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Mews helped Comfort Inn Sunset, a small hotel in New Zealand, save 30–45 minutes daily on payment processing. The cloud-based PMS... enabled remote operations, real-time reporting, and automated payments. Staff now spend less time on admin and more time with guests. The integration with ChoiceEDGE CRS eliminated manual updates and reduced overbooking risk. The team gained better forecasting and revenue insights, improving business decisions.
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Casa Hotel, part of Best Western Sure Hotel Collection, switched to Mews to modernize operations. Staff now learn the basics... in just four hours and use the system confidently within two days. Mews Payments saves the team 10 hours per week on payment administration. Loyalty program sign-ups take only 10 seconds at check-in. Real-time access and automation help staff coordinate from anywhere, cut errors, and boost revenue.
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Mews replaced a 20-year-old PMS at Best Western Premier Airporthotel Berlin. The hotel cut check-in time from 10 minutes to... 1 minute using digital kiosks. Paperwork dropped as registration, invoicing, and housekeeping became digital. Parking revenue rose by 15%. Finance teams saved up to 50% of their time with automated payments. The hotel now runs more efficiently and supports sustainability goals.
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Mews helped Best Western Hotel Danderyd automate key hotel processes. The hotel replaced its old PMS with Mews, centralizing reservations,... payments, and guest data in one cloud system. Manual payment processing dropped by 70%. Check-in and check-out became 30–40% faster with Mews Kiosk. Staff now spend more time with guests and less on admin. Integrations with BWH Hotels systems improved data accuracy and guest loyalty experiences.
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Mews unified operations at Best Western Conference Airporthotel Frankfurt-Mörfelden in just 14 days. The hotel replaced fragmented systems with a... single cloud-based PMS and POS. Staff now manage payments, billing, and guest data in one place. Automation improved group and conference workflows and reduced errors. Loyalty program integration sped up member enrollment and boosted guest engagement. Premium Support enabled instant help and fast onboarding for the team.
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Wombat's Hostels needed a modern PMS that could handle their rapid growth and unique hostel needs. Their old system made... it hard to get useful reports and manage reservations. Mews offered an intuitive interface and features like bed-level management and drag-and-drop booking. Staff found it easy to learn and use. Integrations with tools like Siteminder and Adyen worked smoothly. The deployment across multiple locations was fast, with helpful support and quick responses from the Mews team.
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Ostello Bello used Mews to support its growth and open new hostels. The team automated room assignments and tracked housekeeping... in real time, saving receptionists time. Mews Payments reduced revenue loss from invalid credit cards and cut cash handling errors. Cash payments dropped by 100% and daily cash closing time fell by 30 minutes. The Mews check-in kiosk improved guest and staff experience.
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Mews helped Yalo, a boutique hotel in Ghent, automate 100% of card payments and reduce chargebacks to just 0. 02%. Yalo used...Mews to manage room bookings, meeting spaces, and promotions from one platform. The hotel achieved a 7% booking engine conversion rate, more than double the independent hotel average. Over €55,000 in meeting room bookings were processed in under a year. Mews also enabled flexible payment options like Google Pay and Apple Pay.
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Mews helped Whoo Bacalan Bordeaux boost direct bookings and streamline payments. The hotel achieved a 9% conversion rate with the... Mews booking engine, nearly three times the industry average. Mews Payments automated 100% of card transactions and reduced chargebacks to just 0.05%. Upselling features increased revenue through add-ons like breakfast and towel rentals. Integrations with Google Hotel Search and SiteMinder expanded online reach and simplified rate management.
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Mews helped WestCord Hotels digitize all housekeeping operations, supporting their sustainability goals. Flexkeeping enabled 100% paperless housekeeping and improved team... efficiency. At Hotel Jakarta, 30% more rooms were ready by 3 p.m. Mews also let 35% of guests check in online, cutting average check-in time from six to two minutes. Automation saved the work of one reservation employee per hotel, letting staff focus more on guests.
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Mews helped welcome hotels, a Swiss hospitality group, speed up hotel operations. Both Allegra Lodge and Welcome Inn went live... with Mews in just one week. Guests now check in online, at kiosks, or at the front desk, reducing wait times. Upsell value from online check-in reached €51 on average. RevPAR increased by 9% from January to May 2023 compared to 2019. Staff spend less time on admin and more time with guests.
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Mews helped Weekender Hotels save over 40 hours a week by automating key hotel operations. The switch from Cloudbeds to... Mews gave managers better reporting and faster access to data. Multi-property management became easier with a single dashboard for all locations. Automation reduced front desk work and improved the guest experience. Centralized payments made financial tasks simpler and faster.
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Mews helped Villas Foch, a five-star boutique hotel in Bordeaux, boost direct bookings. Villas Foch used Mews Booking Engine to... offer flexible rates and extras, raising the average room price by €18 for direct bookings. The hotel saw a 6.5% booking engine conversion rate, nearly double the independent hotel average. Mews automation simplified hotel operations, freeing staff to focus on guests. Villas Foch increased ADR by 34% and RevPAR by 84% in the second summer with Mews.
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The Local House used Mews and Atomize to boost revenue and improve guest experience. With Mews Kiosk, half of guests... now check out in just two minutes, saving staff time. Automated pricing with Atomize led to a 36% increase in ADR, from $125 to $170 in 18 months. Direct bookings and upsells through Mews Booking Engine added $55 per stay on average. The hotel saw a $68 rise in average booking value and streamlined daily operations with integrated tools.
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Mews helped The Laundry Rooms, a Canadian serviced apartment brand, boost direct bookings by 22%. Two-thirds of their reservations now... come directly through their website. The company uses Mews Booking Engine to offer flexible rates and upsells, with 30% of bookings including upgrades. All check-ins and check-outs are fully digital, and 100% of card payments are automated with Mews Payments. Apple Pay is popular for online check-out extras.
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Mews helped The Central House save 6 hours per week for each front of house staff by automating payments. 93% of payments... are now automated, and the hostels are nearly cashless. Staff use Mews Operations to personalize guest check-in and communication, leading to a 36% upgrade rate during online check-in. Guest ratings improved on Booking.com in Barcelona and Marrakech. Integrations with ReviewPro and SiteMinder further streamline operations and guest feedback.
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The Boost Society uses Mews to manage 38 properties in France and Spain. Mews helps them handle short, medium, and... long-term bookings with flexible, automated tools. Staff can easily assign beds and services, improving inventory control and payment processes. Mews Open API lets them unify the customer journey and integrate with Salesforce, Stripe, and DocuSign. The group now manages 8 to 10 reservable services and has better visibility and engagement across brands.
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Mews helped The annex, a boutique hotel in Toronto, automate manual tasks and centralize data. Staff now spend less time... on repetitive work and more time with guests. New hires are trained in just 4 days thanks to the intuitive platform. Digital check-ins and real-time updates improve guest experience and allow for more personal interactions. Integrations with Akia and Operto streamline communication and room access. The annex stays agile with fast support and regular feature updates from Mews.
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Mews and Atomize helped Terrace Bay Hotel increase direct bookings and reduce OTA dependence. The hotel used targeted ads and... the Mews Booking Engine to boost direct reservations and improve guest experience. Atomize automated real-time pricing, raising RevPAR and freeing staff time. Automated messaging drove upsell revenue and reduced staff workload. Mews Payments streamlined transactions, cutting errors and delays. The hotel saw a 20–25% higher average rate with dynamic channel management.
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Mews helped Somewhere Inn scale from a single motel to a multi-property hotel group in Ontario. The platform centralized operations,... billing, and reporting, letting the team grow without extra overhead. Atomize, integrated with Mews, boosted RevPAR by 14% at their Calabogie location through automated, dynamic pricing. Mews Payments streamlined payment capture and reconciliation, supporting a seamless guest experience. Integrations like Operto and Akia enabled keyless entry and simple guest messaging, keeping the guest experience intentionally analog.
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Mews helped Ternelia Les Grands Massifs fix slow operations and poor team communication. Real-time updates made check-ins faster and improved... room availability tracking. Mews POS let staff manage food and beverage orders easily from mobile devices. Secure payments and automated processes cut errors and dropped chargebacks to just 0.0063%. Staff training sped up, lowering turnover to 18%. Integrations with D-Edge and Safebooking boosted bookings and made admin work easier.
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Mews helped Samesun standardize operations across eight hostels in Canada and the USA. Centralized management replaced manual processes and silos,... improving connectivity and guest experience. Samesun reduced staff training time by 50% and increased online check-ins by 7% at its Toronto location using SMS reminders. Cloud-based tools enabled remote management and uninterrupted operations, even during internet outages. Integrations with SiteMinder and Flyr automated room distribution and revenue management.
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Mews helped Privilodges automate the guest journey for its French aparthotels. The Mews booking engine boosted conversion rates to 12.5%... at Lyon Lumière and 9.4% at Le Hü̈b, far above industry averages. Online check-in and check-out made arrivals and departures faster, with 34% of direct bookers using online check-in. Mews Payments enabled more payment options and cut chargebacks to just 0.02%. Integrations like Ariane and RoomChecking improved operations and guest experience.
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Mews helped Pluimpapaver Hotel & Glamping win the top award for digital communication at the Belgian Tourism Awards 2023. The hotel uses... Mews to offer fast, online check-ins, with 44% of guests checking in digitally. Upselling through the platform brings an average of €42 per reservation. The Mews booking engine delivers a 3.8% conversion rate, above the industry average. Staff now focus more on guest service and creative campaigns, not manual tasks.
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Mews helped Pierres d'Histoire, a French hospitality brand, improve operations and boost revenue. 35% of guests now check in online,... and 12% check out online. Bookings through Mews' engine deliver a 13% higher ADR. Centralized management of rooms and event spaces led to €88,000 in wedding bookings in two months. Automated payments reduced fraud risk and eliminated chargebacks. Integrations with SiteMinder and Mailchimp further streamlined reservations and marketing.
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Mews helped PALM Hotel & Spa, a 5-star hotel in Réunion, fight VAT fraud with secure, certified payment processing. The hotel automated... repetitive tasks and centralized communications using Mews, saving time and boosting team efficiency. Staff can now work on multiple files at once, improving daily operations. Mews also enabled access to over 750 integrations, supporting a seamless guest experience. The hotel now enjoys faster response times and higher operational security.
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Mews Hospitality Cloud helped Oversight manage eight independent hotels in Paris. The team integrated all hotels in just three weeks.... 94 out of 95 employees preferred Mews over the previous PMS. Staff now check tasks before work using the cloud platform. Oversight uses over 450 integrations for flexible hotel management. All business decisions are now based on up-to-date data.
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Mews helped OnJ automate operations and payments for its 20 apartments and villas in Portugal. Setting up new promotions now... takes just 15 minutes instead of two hours. The housekeeping team saves 5 hours each week with real-time updates. Automated payment processing through Stripe reduced errors and fraud risk, with 100% of payments handled automatically. Mews Analytics gives OnJ real-time business data, helping the team make better decisions and improve marketing. OnJ also improved its TripAdvisor ranking by using integrated communication tools.
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Mews helped Mercure Roeselare automate 100% of card payments and save six hours daily. The hotel used Mews PMS, POS,... and integrations to streamline operations and speed up new staff onboarding. No chargebacks occurred after adopting Mews. Direct bookings increased with Google Hotel Search integration. Staff now interact more naturally with guests thanks to automation.
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Mews helped Mercure Hotel MOA Berlin automate 99% of card payments, saving staff time and reducing errors. The hotel used... Mews to digitize guest check-in, task management, and receipts, cutting paper waste and supporting sustainability goals. Mews enabled instant, free integrations with over 600 hotel tech tools, including event management and CRM platforms. The hotel improved guest experience and operational efficiency with cloud-based solutions. MOA Berlin now offers digital services for events, stays, and dining, with plans for co-working spaces.
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Mews Payments automated 100% of Maison Juste's card payments. The hotel saw 91% of post-stay payment requests honored on the... first try. Apple Pay made up 16% of post-stay payments. No chargebacks were reported. The Mews booking engine delivered a 14.7% conversion rate, far above the 3.3% industry average. Maison Juste uses integrations like AeroGuest and Cubilis for a seamless guest experience.
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Mews helped MAH Hotel in Mons, Belgium, boost its direct booking conversion rate to 8. 3%, well above the 3.3%...average for independent hotels. The hotel used Mews' booking engine and upsell features to increase the average booking value by 9%. Mews also made it easy to manage coworking spaces and day-use rooms, leading to hundreds of daytime bookings in 2022. Integrations with Cubilis and Lightspeed streamlined operations and improved guest experience. Staff saved time by managing all spaces in one system.
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Mews helped L'UNI Appart-Hôtel automate hotel operations and boost RevPAR by 69%. The property reduced staff costs and training time... with online check-in and automated billing. Nearly 40% of bookings are now direct, cutting reliance on OTAs. Staff can focus on guest service and upselling, with 61% of guests booking parking online. Mews support provides fast, expert help and builds a strong partnership.
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Mews helped Life House, a hotel brand, manage over 60 properties with fast onboarding. Hotels went live in as little... as three days. Mews Open API let Life House build custom integrations for revenue and guest management. Life House saw a 35% increase in net RevPAR and over 70% of bookings became direct. The integration with SiteMinder improved occupancy and reduced overbookings.
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Mews helped Les Lofts Vieux-Québec automate 62% of guest check-ins and nearly all guest journeys. The property group used Mews... to enable self-service check-in, secure payments, and QR code guides, reducing front desk workload. Staff training on Mews University took about two weeks, supporting a paperless, eco-friendly approach. Open API integrations allowed custom features like automated door codes and rate management. Mews Spaces enabled automated parking reservations, saving 3–5 minutes per booking and increasing revenue from extra services.
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Mews helped Les Lodges Sainte Victoire, a five-star hotel in France, automate 100% of their payments. The hotel achieved a... 0.02% chargeback rate and 25% of payments now use Apple Pay. Guests can book rooms in 67 currencies and 31 languages with a customizable booking engine. Integrations with Lightspeed POS and Mailchimp streamline operations and marketing. Staff use mobile terminals for fast, secure transactions, improving the guest experience.
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Mews helped KEJJA, a Canadian hotel group, automate and standardize operations across 15 hotels and 3 campsites. KEJJA saved 4... hours per day with Mews automation and achieved a 42% check-out rate via Mews Kiosk. The group saw a 126% increase in RevPAR and a 17% rise in ADR at Hôtel Sigma Val d’Or. Staff onboarding became faster and easier, and integrated payments improved efficiency. KEJJA now manages all properties centrally, reducing errors and recruitment needs.
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Mews helped JustStay, a fast-growing hotel chain in Germany, simplify hotel management. JustStay switched to cashless, reception-free operations and enabled... 24/7 online check-in. Guests now receive only three emails: booking confirmation, room access code, and invoice. Payments are secure and fully digital, boosting efficiency and guest satisfaction. Mews support team provides fast, expert help at every step. Local partnerships let guests order food to their rooms and connect with the community.
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Mews helped Juliana Hotels automate 99% of card payments and reduce chargebacks to 0. 12%. The group uses Mews Payments...for fast, secure transactions and offers guests Apple Pay and other payment options. Online check-in lets guests skip lines and boosts ADR by 26% for those who use it. Juliana Hotels connects to tools like Juyo Analytics and D-EDGE through Mews Marketplace. Staff spend less time on manual tasks and more time with guests.
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Mews helped JO&JOE automate 80–90% of payments, cutting manual errors and reducing chargebacks to just 0. 04%. Staff training became...faster with Mews’ mobile interface, saving hours each week and optimizing pre-opening budgets. Online check-in options let up to 22% of guests skip lines, improving guest satisfaction. Integrations like Trivec and Quicktext streamlined operations and boosted bar and restaurant sales. JO&JOE’s team now spends more time with guests, not on admin tasks.
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Mews POS unified all food and beverage operations at ibis Paris 17 Clichy-Batignolles. The hotel runs three restaurants, a bar,... and 19 meeting rooms. Staff now use one cloud-based system for orders, billing, and inventory. End-of-day closing time dropped by 50%. Inventory mismatches fell by over 40%. Managers get clear, cloud-based reports for all outlets. The solution created a repeatable model for other Accor hotels.
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Mews helped Hôtel Villa Miraé switch from outdated systems to a modern cloud PMS in just one month. The hotel saw... zero downtime during the transition, even in peak season. Mews automated F&B billing and unified payments, reducing manual errors and saving staff time. Staff quickly adapted thanks to intuitive training tools. The hotel now enjoys streamlined operations, secure access, and real-time reporting.
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Mews helped Hotel Paradiso manage multiple reservable services from one platform. The hotel increased direct booking RevPAR by €45 and... generated nearly €60,000 from extra services. Mews Operations enabled a 3.9% booking engine conversion rate, above the industry average. Automation with Mews led to a 17% rise in ADR and a 23% increase in RevPAR year-over-year. Integrations like SpotPilot and Bowo improved revenue management and guest experience.
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Mews helped Hôtel Myrtilles migrate from Planet Winner during the pandemic. The switch was fast, with a demo database ready... in two days and no delays or extra costs. Mews provided 24/7 support and quick answers to all questions. Room assignments are now automatic, saving staff time and increasing booking options. The hotel uses eight integrations, including accounting and POS, for smoother operations.
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Mews helped Hôtel Lancaster modernize its operations with a cloud-native PMS and automated payment system. Manual payment processes were replaced,... freeing up staff time and reducing errors. The hotel now uses 13 real-time integrations through Mews Marketplace, streamlining everything from guest relations to housekeeping. Card data tokenization cut chargebacks and made payments secure and easy. Staff can work remotely, and guests enjoy both digital and personal experiences. The hotel improved efficiency, guest satisfaction, and revenue opportunities.
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Mews helped Hôtel Golf Château de Chailly connect eight hotel integrations with no extra fees. The hotel used Mews Analytics... to access more data and automate reporting. Five interactive dashboards now help teams track performance and save time. The hotel also adopted integrated payment terminals for a seamless guest experience. Mews enabled faster, data-driven decisions and improved efficiency for the hotel.
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Mews helped Hotel de Sterrenberg boost RevPAR by 15% after switching to its hospitality platform. The hotel automated manual tasks,... saving time for staff to focus on guests. Integrating iDEAL payments enabled secure, chargeback-free transactions. Nine integrations through Mews Marketplace streamlined operations and reporting. Staff engagement increased as workflows became more efficient.
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Mews PMS helped Hôtel Benvengudo modernize its hotel operations. The cloud platform replaced an outdated PMS, automating payments and streamlining... daily tasks. Staff saved time and focused more on guest service. Guest satisfaction scores rose from 90% to 93%. Upselling increased RevPAR and improved revenue. Integrations with Experience Hotel, SiteMinder, and Lighthouse Pricing Manager supported growth and efficiency.
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Mews helped Hostellerie Cèdre & Spa Beaune boost revenue by over €14,000 in less than a month. The hotel increased... occupancy by 23% and RevPAR by 49% from 2021 to 2022. Mews enabled nine integrations with no connection fees, streamlining operations. Staff and guests enjoy a smoother experience with less admin. Flexible space and parking management added new income streams.
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Mews helped HOLI City Apart Hotel in Berlin automate payments and streamline operations. The hotel switched from HS3 to Mews... for easier onboarding and over 1,000 integrations. Data migration was completed in hours, and staff training was simple with Mews University. Atomize enabled dynamic pricing, boosting revenue and freeing staff for guest service. Mews Payments saved one hour daily by automating virtual card processing. Group bookings and accounting became easier with Mews POS and integrations like Datev.
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Mews helped L’Heure Bleue Palais, a luxury riad in Morocco, improve hotel operations and guest experience. The hotel used Mews... to connect with seven integrations, saving time and boosting efficiency. Upselling features generated an average of €48 in extra revenue per booking. Online check-in adoption reached 15%, letting staff focus more on guests. Mews enabled smoother arrivals and more personalized service for every visitor.
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Mews helped GuestHouse Hotels cut costs by bringing housekeeping in-house and using the Mews app for real-time room updates. The hotel saw... a 45% increase in direct bookings after switching to the Mews booking engine, with 60% of bookings now direct. Over 30% of guests use online check-in, and the guest experience score reached 9.2 on ReviewPro. Upsell integration with Oaky generates up to €9,000 in monthly revenue and achieves a 70% email conversion rate. GuestHouse Hotels uses nine integrations to streamline operations and improve guest satisfaction.
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Mews helped harry's home hotels & apartments speed up check-in by 70% with online check-in. 16% of guests at Hotel... Schwarzer Adler and 14% at harry’s home Bischofshofen now use online check-in. Mews Payments enabled 100% automatic card payments with only 0.01% chargebacks. Guests can pay at any point in their stay, making payments flexible and secure. Integration with GauVendi lets guests personalize their room and boosts revenue per available room.
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Mews helped Groupe G5, a family-run hotel group in Quebec, switch from Hotello to a modern, automated system. The transition covered... two hotels in just five weeks, with staff quickly adapting through guided training. Automated revenue management increased ADR and saved time. Online payments quadrupled, and 90% of guests now use digital check-in. Paper and plastic waste dropped thanks to digital workflows, supporting the group's sustainability goals.
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Mews helped edyn, a global hospitality group, speed up onboarding for new properties. With Mews, edyn could set up new... hotels in less than a week, even during lockdowns. The cloud-based system reduced manual work and errors. Edyn saw a 17% increase in average daily rate from 2019 to 2021. They also kept all locations open and grew bookings during the pandemic.
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Mews helped Green Hotels, a French hotel group, boost its booking conversion rate to 18%, far above the 3. 3% industry average....The Mews Booking Engine also increased ADR by 21% compared to OTAs and reduced OTA commission costs. Mews Payments made payment requests easier, achieving an 80% success rate and only 0.05% chargebacks. In 18 months, Green Hotels saw occupancy rise by 44% and ADR by 36%. Integrations like Guestkey and L’addition streamlined operations and guest experience.
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Mews helped Go Hotel Group boost booking conversion rates to 13% at Go Hotel Copenhagen and 11% at Go Hotel City, far above the industry average. The Mews booking... engine made reservations easier and increased upsell opportunities like late check-out and breakfast. With Mews Payments, 100% of payments are automated and chargebacks dropped to just 0.04%. The team now spends less time on payment tasks and more time with guests. Integrations with Oaky and Booking.com further streamline operations and drive revenue.
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Mews helped Friendly Hotel Collection speed up hotel onboarding. New properties went live in as little as 10 days. The... group saw a 17% higher ADR for online check-in guests and a 27% higher ADR for direct bookings. 88% of bookings through the Mews booking engine were prepaid. Staff learned the system quickly, even with seasonal turnover. Integrations with D-EDGE and Revbell supported revenue and distribution goals.
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Mews helped Emerald Stay automate guest check-in, check-out, and payments, saving 10 hours per week. The online process removed the... need for on-site staff and reduced manual errors. Integrations with GuestJoy and Bowo improved the guest experience. Dynamic pricing with Mews increased revenue by 30%, ADR by 15%, and occupancy by 12%. Emerald Stay became a market leader in just three years using Mews' hospitality technology.
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Mews helped EMA House, a Swiss hotel-apartment hybrid, migrate to a cloud-based system during the pandemic. The online implementation finished... on time, letting staff stay safe and learn remotely. Integrating the channel manager saved up to three hours daily and cut manual entry errors. Business Intelligence dashboards reduced daily reporting time by 50 minutes. Nearly half of guests now check in online, and staff stress is lower, leading to better service.
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Mews helped Edgar Suites speed up new apartment onboarding to as little as 3 days. The digital platform enabled fully... online integration, removing the need for on-site visits or server installs. Edgar Suites achieved a booking engine conversion rate of 8.2%, much higher than the industry average. All card payments are now automated, with an 84% success rate for post-stay payment requests. Mews Payments and Mews Operations made daily tasks easier for staff and improved guest experience.
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Mews Hospitality Cloud helped The Dylan Amsterdam, a luxury boutique hotel, save hours each day by automating reports and emails. Report creation dropped... from weeks to minutes, and emails from days to just one hour. Staff now use tablets and phones for guest check-in, making the process more personal and flexible. The hotel eliminated paper waste and earned Green Globe certification. Real-time housekeeping updates improved teamwork and efficiency.
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Mews helped Diana Dea Lodge, a 5-star hotel on Réunion Island, boost total revenue by 70% in 2021 compared to 2019. The hotel increased... occupancy by 16% and RevPAR by 19% after adopting Mews Operations. Staff saved time with automation and focused more on guests. Diana Dea Lodge connected 14 integrations with no connection fees, improving efficiency and guest experience. The hotel used Mews Marketplace and Open API to build a seamless tech ecosystem.
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Mews helped Cresta Palace, a boutique hotel in the Swiss Alps, automate 99. 9% of card payments and reduce chargebacks...to just one in 18 months. The hotel connected 17 integrations through the Mews Marketplace, streamlining operations and billing. Staff found Mews easy to use, improving the guest experience. The hotel now uses integrated payment and management tools to offer more services and boost revenue.
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Mews helped Compagnie Hôtelière de Bagatelle speed up guest check-in by 4x with online options. The group saw an 8%... booking engine conversion rate at Les Plumes Hotel, much higher than the industry average. Mews Payments automated 99% of card and APM transactions, saving staff time and reducing errors. The hotels use 12–15 integrations, including Experience Hotel for CRM and STR for analytics. Guests now enjoy more flexible, connected experiences across all six Paris hotels.
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Mews helped Capsule Hotel Switzerland automate hotel operations and payments. Over 50% of guests now use their phones to access... rooms. Staff can manage 140+ capsules with just one person per shift. Check-in takes less than 2 minutes, and upsells are easy to offer. Payments are fully automated, with zero chargebacks at the Lucerne location. Real-time dashboards and integrations support a seamless guest experience.
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Mews helped C-Hotels connect five hotels in just three days. Staff learned the new system quickly using Mews University. The... group gained instant access to over 20 dynamic reports and no longer pays for data access. Revenue management automation led to a 12% RevPAR increase in some hotels. Online check-in cut registration time in half and 40% of guests now check in online. Housekeeping calls dropped by 93% and paper use fell by 90%.
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Bush Hotel Farnham used Mews Booking Engine to boost direct bookings. The hotel saw a 13.3% conversion rate, much higher... than the industry average of 3.3%. Guests who booked direct spent 8% more per room than those using other channels. Mews POS helped the team manage restaurant and bar sales, reducing manual errors and saving time. Staff found the system easy to use and it improved the guest experience.
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Mews helped Hôtel Best Western Plus Isidore cut staff training time from five shifts to two. The hotel automated repetitive... tasks, saving 30 minutes each night on closing reports. Real-time integration with BWH's CRS reduced manual errors and improved booking management. Staff now focus more on guest experience, thanks to intuitive tools and 24/7 support. Integrations with LoungeUp, Lightspeed, and Backyou further boosted productivity and revenue.
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Mews helped 9Hotel Collection boost direct bookings and revenue. The group saw a 30% increase in ADR for direct bookings... and conversion rates more than double the industry average. Mews Hospitality Cloud enabled a 65% rise in occupancy and a 39% increase in RevPAR from 2019 to 2022. Online check-in adoption led to a 12% higher ADR and improved guest engagement. Integrations with D-EDGE and Revinate streamlined operations and marketing.
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Mews Booking Engine helped Auberge Adveniat boost direct bookings by over 30%. The hostel saw a 7.5% conversion rate on... its booking engine and a 118% higher booking value for direct reservations. Mews Online Check-in enabled 30% of guests to check in online, reducing wait times. Staff now spend more time with guests instead of handling paperwork. Integrations with Mews Payments and Sage Exportations streamlined payments and accounting.
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Mews helped My Hotels Gestion double RevPAR at BABEL Belleville and reach 96% occupancy in late 2022. The booking engine... increased average reservation value by 10% over OTAs and achieved a 9% conversion rate, far above the industry average. 26% of guests now check in online, reducing paperwork and supporting green initiatives. Staff training is fast, even for those new to hospitality. Integrations with POS and revenue management tools streamline operations and boost revenue.
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Mews helped Maison Mère, a 4-star hotel in Paris, boost RevPAR by 37% and ADR by 33% in seven months. The hotel used... Mews to automate operations, simplify staff training, and offer seamless guest experiences. Upsells averaged €104, and each booking brought in €163 more on average. Staff learned the system quickly, even with no hotel experience. Integrations like Duve and D-EDGE improved efficiency and guest personalization.
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Mews helped Hôtel Relais de la Côte d'Or modernize its operations. The hotel automated 38.5% of check-ins with Mews Kiosk,... making late-night arrivals easier for guests and staff. Mews POS reduced card handling time by 90% at the bar, speeding up service and improving payment options. The hotel saw higher guest satisfaction and less staff workload, especially at night. Mews enabled the team to focus more on guest experience and future growth.
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Mews helped Glampsource North Hatley, an eco-friendly glamping site in Canada, boost revenue by 35%. The team reduced OTA management... workload by 300% and now gets two-thirds of bookings directly. Upselling features in Mews increased average booking value by $40 CAD and online check-in led to an average upsell of $27 CAD per reservation. Integrations with RoomPrice Genie and SiteMinder further improved pricing and inventory management.
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Mews helped Zien Group transform operations across 12 hotels. They replaced manual check-ins and audits with a fully digital guest... journey. Reception desks were removed from three hotels, and staff training time dropped from two weeks to 15 hours. Mews Multi-Property enabled centralized control and real-time data access. Zien Group now runs 33 integrations and a custom booking engine using Mews Open API.
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The Laundry Rooms uses Mews to power a fully digital guest journey. Two thirds of bookings are made directly, with... direct bookings delivering 22% higher value. Guests can book extras like parking and pet fees online. All check-ins and check-outs are digital, with a Guest Experience Manager available remotely. 100% of card payments are automated, and Apple Pay is the top choice for online extras. The Laundry Rooms delivers seamless, tech-driven hospitality with Mews.
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Mews helped The Central House save 6 hours per week for every front of house staff by automating payments. 93% of payments... are now automated, and the hostels are almost entirely cashless. Staff use Mews Operations to personalize guest check-in and communication, leading to a 36% upgrade rate during online check-in. Guest ratings on Booking.com rose from 9.0 to 9.2 in Barcelona and 9.1 to 9.3 in Marrakech. Integrations with ReviewPro and SiteMinder further improved guest experience and operational efficiency.
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Mews helped Swiss Hotel Apartments manage 48 luxury properties across Switzerland. The team replaced manual booking and fragmented processes with... real-time, centralized operations. Check-in and check-out times improved by 20%, and housekeeping turnaround was 25% faster. Direct bookings rose by 30% thanks to personalized guest offers and digital convenience. Guests now enjoy seamless self-check-in, instant service requests, and a 4.9/5 average rating across all locations.
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Mews helped Revier Hospitality Group set up new hotels in just 2-3 days. Staff training now takes days, not weeks.... Mews Payments automated 95% of bookings, cutting manual work and reducing chargebacks to 0.004%. Online check-in rates reached 80%, and 67% of guests buy upsells through the Mews Booking Engine. The group manages seven hotels with just two reservation staff, saving time and boosting revenue.
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Mews helped Retreats Group, a luxury hotel collection in Wales, boost RevPAR by 133% for direct bookings compared to OTAs. The Mews Booking... Engine made it easier for guests to book and for staff to set up rates and extras. Staff saved one to two hours daily with intuitive dashboards and cloud-native access. Integrations with Xero and Mailchimp streamlined accounting and guest communications. The team saw a 3.7% booking engine conversion rate, above the industry average.
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Penta Hotels switched from Oracle to Mews, overhauling their tech stack in just eight weeks. The new cloud-native PMS and... POS streamlined operations, saving over 175,000 staff hours in five years. 25% of guests now purchase upgrades, and upsells via kiosks increased reservation value by 12%. Chargebacks dropped to 0.005%, and 80% of POS transactions now include tips. Staff and guests benefit from automation, faster check-ins, and dedicated support.
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Mews helped MUSA Lago di Como automate operations and deliver personalized guest experiences. The hotel unified room, villa, and restaurant... management on one platform. Mews integrations enabled real-time bookings, automated payments, and direct OTA connections. Staff gained 25% more time for guests, and 70% of bookings now come through the website. MUSA projects a 26% revenue increase for 2025, with 75% occupancy.
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Mews helped Montestyria Mariazell, a luxury retreat in Austria, manage high-end hospitality with just five employees. The property achieved a... 46% online check-in rate and €50 average upsell per reservation. Guests praise the personalized service and digital guest journey. The hotel earned a Michelin Key and 191 five-star Google reviews in two years. Local businesses saw increased revenue from high-net-worth travelers.
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Meiser Hotels used Mews to streamline hotel and restaurant operations. They automated payment reconciliation, saving 2 hours daily per property... and eliminated chargebacks. Mews POS integration led to €10,000 in tips over six months and improved employee morale. IT maintenance time dropped by 80%, letting the team focus on innovation. Staff now spend more time with guests, boosting satisfaction and engagement.
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London's Roundhouse arts venue has selected Mews as its property management system to modernize guest experiences. This adoption replaces legacy... systems with Mews' cloud-native platform, enhancing operations and aligning with the venue's cultural identity. Mews will manage front-desk operations, reservations, and ancillary services, aiming to provide staff with real-time guest insights.
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The Roundhouse, a boutique hotel in Beacon, New York, has selected Mews to modernize its guest experiences by replacing its legacy property management and booking systems. The adoption of... Mews' platform will streamline operations, offering features like online check-in, automated payments, and self-service reservation management, enhancing guest satisfaction and operational efficiency.
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The Roundhouse, a boutique hotel in Beacon, New York, has selected Mews to replace its legacy property management and booking systems. This adoption aims... to modernize operations and enhance guest experiences by introducing online check-in, automated payments, and self-service reservation management. The move is expected to reduce front desk queues during peak wedding periods and allow staff to focus on welcoming guests.
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Alexa MGMT has selected Mews to power operations across its six boutique hotels in Texas. Mews will provide centralized multi-property... management and automated payment processing, supporting Alexa MGMT's growth and operational efficiency. The rollout begins with the Holland Hotel in Alpine, Texas, targeting completion within six months. Mews' platform will enhance Alexa MGMT's ability to scale and innovate in the hospitality sector.
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Mews has been named the preferred property management system supplier for Resorts of Ontario, allowing over 100 member resorts to adopt Mews' cloud-native platform. This partnership aims... to modernize operations, automate reservations, and enhance guest experiences, addressing the underserved independent resort segment in hospitality technology.
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Mews has been named the preferred property management system supplier for Resorts of Ontario, a trade association representing over 100 resorts. Mews provides a... cloud-native operating system that automates key workflows, enhancing guest experiences and reducing administrative tasks. Elmhirst's Resort, a member since 1956, has already benefited from Mews' system, improving its reservation and payment processes.
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Mews has partnered with Hostelling International to provide its cloud-native hospitality operating system to member hostels worldwide, enhancing operations and guest experiences. This strategic partnership... supports Hostelling International's digital transformation, offering a unified technology foundation for consistent operational standards and shared learnings across its global network.
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Aluna Resort Tulum has adopted Mews' cloud-native hospitality management platform to transform its operations and enhance guest experiences. By replacing its... legacy system, the resort has automated workflows, introduced a digital guest journey, and is exploring AI-driven engagement. This transition positions Aluna as a tech-forward boutique leader in Tulum, Mexico.
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Small Luxury Hotels of the World (SLH) expands its partnership with Mews, selecting it as a preferred property management system partner beyond Europe into the Americas and APAC. Over 50 SLH... properties are live on Mews, with significant adoption growth. This expansion allows SLH members to access Mews' platform, enhancing operational needs while maintaining hotel individuality.
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Small Luxury Hotels of the World (SLH) has expanded its partnership with Mews, selecting it as the preferred property management system (PMS) provider for its global hotel network. This expansion allows... SLH member hotels in the Americas and Asia-Pacific to access Mews' platform, enhancing operational tools and offering preferential pricing. Over 50 SLH properties have already adopted Mews, with significant revenue and rate improvements reported.
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Mews has been selected as the exclusive property management system (PMS) partner for Small Luxury Hotels of the World (SLH), expanding its coverage from European hotels to properties in the Americas and Asia-Pacific. This partnership enhances... Mews' presence in the high-end boutique hotel segment, potentially boosting recurring SaaS revenue and strengthening its brand in the global hospitality technology market.
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Treadwell Mansion in Portsmouth, New Hampshire, has launched as a fully autonomous boutique apartment-hotel using Mews' hospitality management software. The property offers... a digital-first guest experience with features like cashless payments and keyless entry, supported by Mews' integrated technology ecosystem. This setup allows the hotel to operate without a traditional front desk, enhancing efficiency and guest convenience.
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Llano Real Estate Group has adopted Mews' hospitality management software to streamline operations across its expanding portfolio in Texas, including hotels and RV parks. The integration centralizes... management, automates processes like group bookings and billing, and supports Llano's growth strategy with enhanced operational control and efficiency.
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Zion White Bison Resort has chosen Mews to unify its glamping and RV operations into a single platform. This integration will... streamline reservations, guest profiles, and property performance, enhancing the guest experience and operational efficiency. The resort will also use Mews' Flexkeeping for housekeeping and Atomize for revenue management, supporting its growth and modernizing guest services.
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A new IDC study highlights the business value of Mews, a hospitality management platform. The research shows that hotels using... Mews, including its Atomize revenue management integration, achieve significant revenue growth and operational efficiency. Key findings include an 8.7% revenue increase, 35% more accurate forecasting, and a $1.3M annual benefit. Mews' integrated system enhances pricing, booking, and payment processes, offering a 476% three-year ROI.
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Mews showcased a customer case study where Groupe G5 migrated from Hotello to the Mews platform. The transition resulted in... a rapid five-week implementation, increased automated check-ins, and a fourfold rise in online payments. This highlights Mews' capability to enhance hotel operations and could bolster its market position in hospitality technology.
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Schloss & Gut Liebenberg, a historic German property, has adopted Mews' hospitality operating system to digitalize its operations. The transition includes... implementing Mews' cloud-based property management system, point of sale, revenue management, and housekeeping functions. Staff will receive training through Mews University to enhance guest service and operational efficiency.
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Ash Hotels partners with Mews to enhance hospitality operations