Real-World Case Studies and Customer Success Stories with Mews

Mews helped Wotels HUB save two hours per day by streamlining booking management. Staff now use a single dashboard and... integrations with Siteminder and Stripe. The Mews housekeeping app saves up to 15 minutes per cleaning route. Online check-ins and upselling increased with automated guest emails and Oaky integration. Room revenue rose 10% in peak season using FLYR for revenue management.
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Mews helped Hotel Myrtilles, a family-run Belgian hotel, migrate from Planet Winner PMS during the pandemic. The onboarding was fully... online, with a demo database ready in two days and a smooth go-live. Staff now save time with automatic room assignments and expanded room types. Support is available 24/7, with all queries answered within 24 hours. Integrations like Bob Accounting automate accounting tasks for the hotel.
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Mews Hospitality Cloud helped Oversight hotel management onboard eight Paris hotels in just three weeks. 94 out of 95 staff... preferred Mews over the previous system. Staff now use the cloud-based platform to check tasks before work, improving daily preparation. Mews Marketplace lets each hotel choose its own integrations, supporting flexible operations. Accurate, real-time data now drives all business decisions for Oversight.
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Mews helped Hotel Lancaster modernize its operations and guest experience. By automating payments with Mews Payments, the hotel freed up... a full-time employee and reduced chargebacks. Integrating 13 solutions through Mews Marketplace unified guest management, housekeeping, and CRM. The cloud-native PMS enabled remote work and streamlined processes. Hotel Lancaster now delivers both digital and personal guest experiences, boosting satisfaction and efficiency.
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Mews PMS helped Otter Hospitality manage 11 hotels on one system. The group replaced legacy systems to cut manual work... and errors. Onboarding new properties became faster, with one hotel launching in just 21 days. Automation reduced billing mistakes and made pricing more consistent. Centralized ledgers improved financial reporting and owner visibility. Open API access let Otter test new tools and adapt their tech stack as they grew.
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Mews helped Wombat's Hostels upgrade from a basic reservation tool to a modern PMS. Staff found the new system easy... to use and quick to learn. Mews offered features tailored for hostels, like bed vs. room management and drag-and-drop reservations. Integrations with tools like Siteminder and Adyen improved operations. Onboarding was smooth for multiple properties, with fast support and helpful resources.
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Mews helped Hollywood Hotel automate real-time pricing and improve forecast accuracy within 10%. The hotel used Mews Ledgers and BI... for clear, centralized financials and faster forecasting. Automated SMS reminders led to 24% of guests completing online check-in and a 13% upsell conversion rate. Mews streamlined OTA management, reduced manual work, and enabled instant integrations. Hollywood Hotel now enjoys smoother operations and stronger guest engagement.
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Mews helped Pluimpapaver Hotel & Glamping win the 2023 Belgian Tourism Award for best digital communication. 44% of guests now... check in online, and the average upsell value is €42 per booking. The hotel uses Mews to offer hassle-free online check-ins and a booking engine that converts at 3.8%, above the industry average. Staff save time on operations and focus more on guest hospitality. Mews integrations support direct bookings and efficient payment management.
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Mews helped The Incline Lodge boost direct booking conversions to 10. 3%, three times the industry average. The hotel saw...a 35% higher RevPAR for direct bookings and a 25% online check-in rate. Guests who checked in online spent 8% more on average. Mews Payments processed 99% of transactions with a 0.05% chargeback rate. Integration with QuickBooks streamlined financial workflows for the team.
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Mews helped Hostellerie Cèdre & Spa Beaune boost revenue by €14k in under a month by maximizing meeting and parking space utilization. The hotel booked... 125+ extra spaces in the first month. Mews enabled nine live integrations with zero connection fees, streamlining operations. The hotel saw a 23% rise in occupancy, a 49% increase in RevPAR, and a 21% jump in ADR from 2021 to 2022. Staff and guests benefit from seamless workflows and luxury experiences.
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Mews helped Villa Mara Carmel, a luxury boutique hotel, fully onboard to a new PMS in just five weeks. The hotel saw... minimal disruption and high satisfaction with tailored support. Direct integration with Booking.com and Expedia eliminated third-party channel manager costs and reduced overbooking risk. Staff quickly adapted, gaining confidence and the ability to make instant changes. Mews University made training easy, keeping employees engaged and prepared. Integrations with SynXis and Canary Technologies further streamlined operations and guest experience.
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The Regent, an aparthotel in Cambridge, uses Mews to automate payments and guest communications. Staff save time with self check-in... and payment automation, reducing manual admin. Mews University helps new hires learn the system in just one day. The Regent team can reconfigure the PMS themselves, making operations flexible. Integrations with Revinate and Xero improve guest feedback tracking and accounting.
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Mews helps Les Lodges Sainte Victoire, a five-star hotel in France, deliver seamless guest experiences. The hotel uses Mews Payments... for 100% payment automation and a 0.02% chargeback ratio. 25% of payments are completed through Apple Pay. The customizable Mews Booking Engine supports 67 currencies and 31 languages. Integrations with Lightspeed POS, SiteMinder, and Mailchimp streamline operations and marketing.
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Mews enabled Roam Spokane to migrate from their legacy PMS in just 11 days. The team needed a fast, flexible... system to support their new brand launch and complex integrations. Mews provided easy configuration, seamless data migration, and strong onboarding support. Staff quickly learned the new platform using the knowledge base and chatbot. Roam Spokane now has a scalable tech foundation for future growth.
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Mews helped Rambla offer 100% digital check-in and check-out for serviced apartments in Australia. Guests can check in ahead of... arrival with no queues or paperwork. Mews Payments enabled secure, automated transactions with 3D Secure authentication. Rambla managed parking spots as bookable assets, reducing parking queries by 80% after sharing a video guide. Integrations with Hub OS and Akia streamlined operations and guest messaging.
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Mews helped Groupe G5, a Quebec hotel group, onboard two hotels in just five weeks. Staff learned quickly with Mews... University, leading to higher employee buy-in. Automated pricing and payments saved time and boosted online payments fourfold. 90% of guests now use digital check-in kiosks, reducing paperwork and improving guest interaction. Digital processes cut paper and plastic waste, supporting the group's sustainability goals.
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Mews helped Lark Hospitality onboard 44 hotels in just four months. The cloud-native platform enabled fast, remote setup with no... hardware needed. Mews Payments automated 100% of payment processing, saving staff time and reducing errors. Lark used Mews Marketplace and Open API to build custom integrations for loyalty and guest data. Staff now focus more on guests, while the tech stack stays flexible and efficient.
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Mews helped Wythe Hotel boost direct bookings with a 4% booking engine conversion rate, above the industry average. The hotel saw... a 20% increase in RevPAR and 30% higher ADR for direct bookings. Online check-in adoption reached 31%, adding $30 per reservation and improving guest engagement. Mews Payments enabled 100% automatic card processing with a low 0.1% chargeback rate. Integrations with Alice and Toast POS streamlined operations and enhanced guest experience.
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Mews helped Prinz von Hessen, a German hotel brand, boost direct booking conversions to 4. 3%, nearly double the industry...average. The Mews Booking Engine made the guest journey simple and increased average daily rates by 16% for direct bookings. Mews Marketplace enabled seamless integration with over 1,000 hospitality solutions, streamlining event and F&B management. Prinz von Hessen now tracks total guest spend more easily and pays no connection fees. The hotels use 10 integrations, including POS and business intelligence tools, for better operations.
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Mews helped The Gate Cornwall boost direct bookings and reduce OTA commissions. Their booking engine achieved a 4.7% conversion rate,... above the industry average. 43% of guests now use online check-in, and those guests generate 56% higher RevPAR. Mews POS enabled new revenue streams and easier ordering for guests. The Gate Cornwall uses Mews Marketplace for seamless hotel tech integrations.
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Mews helped YHA Australia automate 100% of credit card transactions and cut chargebacks to 0. 03%. The cloud-based platform enabled...remote onboarding for 21 properties in three months, even during strict Covid lockdowns. YHA Australia achieved a 16% booking engine conversion rate at key locations. Mews Open API allowed seamless integration with Salesforce and other enterprise tools. The solution also supported sustainability efforts with upsell options like donations and reusable bottles.
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Mews helped Go Hotel Group boost booking engine conversion to 13% at Go Hotel Copenhagen, far above the 3. 3% industry average....The group saw a 4% higher ADR for direct bookings and achieved 100% automated payments with only 0.04% chargebacks. Mews Payments enabled flexible, secure transactions and freed staff to focus on guests. Integrations like Oaky and Booking.com streamlined upselling and inventory management. Go Hotel Group now aims to automate more of the guest journey and increase occupancy.
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Mews helped The Neighborhood Hotel boost direct bookings to over 70%. The hotel saw a $175 higher average booking value... through its booking engine compared to OTAs. All check-ins are now completed online, and 100% of card payments are automated. The hotel operates fully staffless, using Mews for seamless digital guest journeys. Property managers and housekeepers save time with the simple platform.
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The annex, a boutique hotel in Toronto, switched to Mews to improve guest experiences and streamline operations. Staff now spend... less time on manual tasks and more time with guests, thanks to automation and an easy-to-use dashboard. Onboarding new hires takes just four days, and 100% digital check-ins make arrivals smooth. Integrations with Akia and Operto help personalize guest communication and room access. Mews support is fast and personal, helping The annex stay agile and guest-focused.
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Mews helped TOC Hostel&Suites automate 91% of card payments, reducing chargebacks to just 0. 04%. Guests now check in online,...saving time for both staff and visitors. The booking engine increased upsell conversion to 15.6%, boosting average booking value. Integrations with SiteMinder and Flyr support real-time channel management and dynamic pricing. TOC Hostel&Suites delivers a smoother, more secure guest experience with Mews.
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Mews helps Cresta Palace, a boutique hotel in the Swiss Alps, connect all parts of their operations. The hotel uses... Mews Payments for fast, flexible, and automated guest payments, achieving 99.9% automated card payments and only one chargeback in 18 months. With Mews Marketplace, Cresta Palace connects 17 integrations with zero connection fees, streamlining hotel tech management. Staff find Mews easy to use, and the hotel can quickly add new integrations to improve guest experience.
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Mews helped Stay Awesome expand from 2 to 7 properties in 18 months. The platform enabled onboarding of new hotels... in just 2-3 days. Staff now focus on community management, as 100% of apartment check-ins are self-service. Mews automated payments, reduced billing errors, and improved guest satisfaction. Atomize, integrated with Mews, drove a 20% revenue increase over projections.
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Mews PMS helped Absalon Hotel Group improve hotel operations. The group used the property management system to streamline daily tasks.... Staff found the platform easy to use. The solution supported better guest experiences. Absalon Hotel Group benefited from modern hospitality technology.
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Mews PMS helped Ebb Dunedin, a modern boutique hotel, match substance with style. The hotel used the property management system... to streamline operations. Ebb Dunedin improved guest experience and efficiency. The story highlights how Mews PMS supports boutique hotels in the hospitality industry.
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Mews PMS helped Tusity improve property management. Tusity used the platform to streamline operations in hospitality. The solution offered booking... engine, digital key, and housekeeping software. Tusity benefited from easier reservation management and front desk software. The platform supported multi-property management for Tusity. Results included better efficiency and guest experience.
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Mews helped Villas Foch, a five-star boutique hotel in Bordeaux, boost direct bookings. The hotel saw an €18 higher average... room price for direct bookings and a 6.5% booking engine conversion rate. Mews automation simplified operations, freeing staff to focus on guests. Villas Foch achieved a 34% higher ADR and 84% higher RevPAR in their second summer with Mews. The hotel also reached an 87.5% payment success rate.
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Mews enabled Your Apartment to onboard over 100 serviced apartments in less than a month with a fully online, cloud-based system. The Mews Booking... Engine nearly doubled direct bookings, with 70% now coming from the website. Automated reports save the reservations team 1.5 hours daily and inform marketing campaigns. Integrations like Revinate boosted upselling by 75%. Your Apartment now delivers a seamless, contactless guest experience and plans further expansion.
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Mews helped Paradise Resort Gold Coast boost guest spend and streamline hotel operations. The resort saw an average upsell of... A$139 per reservation and 65% higher reservation value for direct bookings. Mews enabled 100% automation for card payments and saved hours of staff time daily. Online check-in adoption reached 50%, cutting check-in time by over 6 minutes. The team benefited from fast, in-person onboarding and 12 live integrations, including SiteMinder and Cendyn.
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Mews helped Hôtel Golf Château de Chailly connect with eight hospitality integrations at no extra cost. The hotel uses Mews... Analytics for real-time dashboards and automated reporting. Staff save time with easy access to data and mobile dashboards. The team tracks performance and manages sensitive data with custom access rights. Mews Terminals support a fully integrated payments ecosystem for better guest experiences.
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Mews helped The Circus Group cut new staff onboarding time from six months to six weeks. The platform automated daily... operations, saving two hours per day and reducing manual errors. Centralized management allowed staff to switch easily between properties, improving guest journeys and sustainability. Automated upsells increased revenue, with 16% of guests purchasing upgrades during online check-in. Mews Payments made check-outs faster and more secure, boosting guest confidence.
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Mews helped Green Hotels, a French hotel group, boost their booking engine conversion rate to 18%, far above the 3. 3% average for...independent hotels. With Mews Booking Engine, Green Hotels increased their ADR by 21% compared to OTAs and cut OTA commission costs. Mews Payments enabled an 80% success rate for payment requests and reduced chargebacks to just 0.05%. Occupancy rose by 44% and ADR by 36% in the first 18 months. Green Hotels also integrated mobile key and POS solutions for smoother guest experiences.
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Mews helped ipartment automate payment workflows and reduce manual admin. Staff now spend more time on guest service, not paperwork.... With Mews, ipartment migrated 15 properties in six weeks. The new system cut booking confirmation time by 50%. Teams handle more inquiries faster, improving guest experiences. ipartment uses integrated tools for a seamless digital guest journey.
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Leven Manchester uses Mews to improve guest check-in, automate payments, and digitize their bar and café. 33% of guests check... in online, saving the front desk up to an hour daily. Guests using online check-in spend 9% more on average. Mews Payments enables 100% automated card payments with a 0.05% chargeback rate. Mews POS lets guests order and pay from their phones, making dining easier. Staff training is faster, and hiring is more flexible thanks to Mews' intuitive design.
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Mews helped Glampsource North Hatley grow business by 35%. The property switched from manual operations to Mews' cloud-native platform. Staff... saved time with automation and could sell more space types and services. Two thirds of bookings are now direct, with a CA$40 average upsell per booking. Online check-in led to CA$27 average upsell per reservation and reduced staff workload.
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Mews helped Mari Jean Hotel, a 54-room boutique in St. Petersburg, automate parking reservations and boost direct bookings. The hotel... saw a 25% online check-in rate and an 8.5% upsell conversion through online check-ins. Staff quickly adapted to the new system, improving communication and efficiency. Mews Spaces simplified booking for rooms, cabanas, and parking, reducing errors and guest confusion. The Mews Booking Engine increased direct bookings and added $73 per reservation on average.
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Mews helped This Ho(s)tel in Amsterdam improve guest experiences and streamline operations. Pre-arrival emails set clear expectations and gather guest... preferences. Mews Kiosk enabled self-check-in and check-out, reducing staff workload. The digital host app, powered by Mews Open API, gave guests 24/7 access to local tips and information. Automated payments with iDEAL integration made transactions secure and easy. The team now spends more time with guests and less on manual tasks.
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Mews helps Boundary London, a boutique hotel in Shoreditch, deliver seamless guest experiences. 26% of guests now check in online,... saving time for both guests and staff. Mews Payments automates 95% of transactions, with only 0.04% chargebacks, far below industry averages. Integrations with systems like Lightspeed and STR connect hotel, restaurant, and analytics data. Guests enjoy more control and secure, fast payments throughout their stay.
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Mews helped Vesta Hospitality automate 100% of their payment processes for serviced apartments in Egypt. Guests can now check in... online, with 20% using this feature before arrival. The Mews Booking Engine lets guests book extras like boat trips and F&B vouchers. Vesta uses integrations for revenue management and property care. The team saves time and improves guest experience with seamless, secure payments.
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Mews helped Compagnie Hôtelière de Bagatelle, a Paris hotel group, speed up guest check-in by four minutes on average. The group used... Mews Guest Journey to offer online check-in and check-out, giving guests more control. Their booking engine achieved an 8% conversion rate, well above the industry average. Mews Payments automated 99% of credit card and APM payments, freeing staff to focus on guests. Integrations with CRM and analytics tools improved guest loyalty and operational planning.
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KEJJA, a Canadian hospitality group, adopted Mews to standardize and automate operations across 15 hotels and 3 camping sites. Mews enabled easy... onboarding, saving significant staff time and improving service consistency. Automation features eliminated night audits and front desk queues, saving 4 hours daily and achieving a 42% check-out rate via kiosk. Centralized management led to a 126% RevPAR increase and 17% ADR growth at one property. KEJJA values Mews for its flexibility, integrations, and ability to support scalable growth.
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Mews helped Gravity Haus boost RevPAR by 180% and occupancy by 27% in one year. The platform lets staff create... personalized guest profiles and deliver tailored experiences. Automation and analytics free up time for creative work and better service. Gravity Haus uses integrations like Zapier and Revinate to improve communication and guest feedback. Admin work dropped, so staff focus more on guest satisfaction. Upsell value averages $76 per booking through Mews.
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Mews helped C-Hotels onboard five hotels in just three days. Staff used Mews University to self-train, speeding up adoption. The... group gained instant access to over 20 dynamic reports and eliminated data access fees. Automation halved check-in times and cut manual errors in confirmation emails. Revenue management improvements led to a 12% increase in RevPAR at some hotels. Housekeeping calls dropped by 93% and paper waste by 90%.
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Mews Multi-Property helped Ligula Hospitality Group migrate 40 hotels in just 3 months. The platform enabled fast onboarding, saving hours... on administrative tasks. Centralized rate management let them update rates across all hotels quickly. Staff training became easier with Mews University and help center resources. Ligula now customizes tech stacks for each brand and trials integrations before full rollout.
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Mews helped Haka House relaunch nine hostels by replacing manual processes with integrated business tools. The team used Mews PMS,... POS, Kiosk, Payments, and BI reporting to improve guest experience and efficiency. Haka House achieved a 4% full funnel conversion rate and a 21% online check-in rate. Staff training was completed quickly and remotely across 14 properties using Mews University. Over 20 dynamic reports and 10+ integrations now support data-driven growth for Haka House.
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The Maj Hotel uses Mews to save $3,000 per month on labor costs. Mews enables remote hotel management and automated... late-night check-ins. Guests enjoy contactless payments and a seamless check-in experience. Housekeeping tasks are now managed paperlessly, boosting upsell revenue and supporting sustainability. Staff can manage operations from anywhere, improving engagement and guest satisfaction.
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Mews helped Amistat Hostels speed up check-in by 6x using automation and kiosks. Staff now spend more time with guests,... improving service and guest satisfaction. The hostel achieved a 98% seasonal staff retention rate after switching to Mews. Centralized management and automated billing save hours each week. Amistat can now manage bookings flexibly by bed or room. Mews supports Amistat’s growth to new locations with scalable operations.
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Mews helped ROOST Apartment Hotel boost RevPAR by 79% from January to April 2023 compared to 2022. The platform enabled... easy price adjustments, real-time updates, and centralized guest communication. ROOST automated housekeeping tasks and personalized cleaning schedules for every guest. 30% of guests at East Market now check in online, reducing wait times. The team completed seven implementations in 2022, supporting rapid expansion and agile onboarding.
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Mews helped ahead burghotel in Germany go paperless with digital check-in and invoicing. Guests can check in online or at... a kiosk, with 39% using online check-in and an average kiosk check-in time of one minute. Direct bookings through the Mews Booking Engine led to a 4.9% conversion rate and 99% higher booking value than other channels. Mews Payments enabled 100% payment automation and zero chargebacks. Integration with DialogShift AI chatbot automated 95% of guest queries, cutting response times by 97%.
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Mews helped Grend deliver a seamless, tech-powered guest journey in their luxury cabins. Guests enjoy 100% online check-in and zero... admin at arrival or departure. Automated emails and QR codes boosted Google reviews, earning 40 five-star ratings in six months. Mews University made staff training quick and enjoyable. Integrations like Optiwatti support Grend’s sustainability goals and efficient operations.
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CityHub uses Mews to power a fully digital guest journey. Guests receive RFID wristbands for room access and payments, with... 80% of transactions automated through Mews Payments. CityHub’s direct booking rate at its Amsterdam property is 50%, with a booking engine conversion rate of 8.7%. The average booking value is 12% higher for direct bookings, and occupancy reached 90% over a year. CityHub’s custom kiosk, integrated via Mews Open API, delivers a 100% self-check-in success rate.
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Mews helped Pelham Hospitality unify hotel, event, and restaurant revenue into one system. The group replaced Opera, removing reporting silos... and manual workarounds. Automated pricing with Atomize improved in-season performance and saved time. Mews Payments enabled 100% automated payment collection and faster check-ins. Group bookings and seasonal staff onboarding became easier and quicker. Pelham Hospitality now scales operations and delivers better guest experiences with less effort.
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Mews helped Opus XVI, a luxury hotel in Bergen, modernize operations and boost revenue. The hotel replaced its old property... management system with Mews’ hospitality cloud. Staff now spend less time on daily tasks and more time with guests. Opus XVI saw a 67% increase in RevPAR and a 34% rise in ADR from 2021 to 2022. The hotel went live with Mews in just three weeks. Fourteen integrations, including upselling and revenue management, support their success.
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Mews helped Brama, a boutique hotel in London, run smooth operations with a small team. Automation features like online check-in... and automated payments saved time and reduced manual work. Staff learned the system quickly and solved problems fast with Mews University and chatbot support. Guests enjoyed seamless stays with digital keys and easy extras. Brama now plans to scale its tech-driven hospitality model.
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Mews helped Hotel Atlántico Vigo boost revenue by 22% in one year. The hotel automated repetitive tasks, saving over 10... hours weekly for staff. Check-in times dropped from five to two and a half minutes. Online check-in rates reached 15%, and upsell conversion hit 9%. Guest reviews improved, with Booking.com ratings rising from 8.1 to 8.5.
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Mews helped Grand Hotel ter Duin automate hotel operations and boost guest satisfaction. The hotel integrated 12 hospitality tools with... zero connection fees, saving staff time and reducing manual errors. Guests now spend an average of €38 on add-ons and upsells. Direct website bookings saw a 24% higher value than OTAs, and revenue increased by 33% in six months. Staff use tablets and phones for flexible, remote work, making guest service faster and more efficient.
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Mews helped EMA House, a Swiss hotel and serviced apartment group, move to a fully online property management system in 2020. The cloud-based implementation... was completed in six weeks, with staff training done remotely. Integrating the channel manager with Mews saves up to three hours daily and eliminates manual booking errors. Staff now spend only five minutes per reservation on checks. EMA House uses five integrations to automate tasks and improve guest experience.
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Mews helped Cornwall Hotel Collection automate 100% of card payments and achieve a 94% booking engine pre-payment success rate. The hotel group... saw a 5% conversion rate for direct bookings and a 15% higher average booking value compared to OTAs. Housekeeping operations became fully digital, cutting paper waste and speeding up room turnover. RevPAR increased by 39% in six months, and guests now spend an average of £32 on add-ons. Mews integrations and self-guided training reduced costs and improved staff onboarding.
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Mews helped Hotel Patagonia Sur, a family-run hotel in Cádiz, Spain, save over 10 hours weekly on admin tasks by centralizing operations across two properties. Staff learned the... new system in just two weeks using Mews University, boosting efficiency and satisfaction. The hotel achieved a 9.5% upsell conversion rate during online check-in and a 14% online check-in rate. Mews Marketplace integrations, like RoomPriceGenie and SiteMinder, enabled flexible revenue management and channel distribution. The intuitive platform made it easy for staff with no prior hospitality experience to adapt quickly.
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Mews helped Village by BOA increase their revenue per available guest. The Mews Booking Engine enabled upselling, adding €73 on... average per reservation. Mews Payments reduced lost revenue from invalid credit cards and cut chargebacks to 0.01%. Staff now work more efficiently with cloud-based operations. Integrations with Duve and SiteMinder improved guest experience and occupancy.
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Mews helped Aplend Apartments & Resorts onboard five properties in just two weeks. Staff training time dropped by 80%, from... five days to one. The platform's user-friendly design made it easy for new team members to learn. Integrations like RoomPriceGenie boosted ADR by 30%. SiteMinder integration reduced booking errors and improved channel management.
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Mews helped MAH Hotel in Belgium boost direct bookings and upsells. The hotel achieved an 8.3% booking engine conversion rate,... much higher than the 3.3% average for independent hotels. MAH Hotel also saw a 9% higher average booking value through the Mews booking engine. Guests can easily book overnight stays, day use rooms, and coworking spaces. Mews integrations with Cubilis and Lightspeed streamline operations and guest experiences.
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Mews helped The Old Stocks Inn, a boutique hotel in the UK, onboard a new PMS in just three weeks. 70% of guests... now use online check-in, and website conversion increased by 8%. The hotel saw an 8% rise in average daily rate within two months. Integrations like Oaky boosted online sales by over 400%. Staff save time with digital processes and flexible pricing tools.
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Mews helped Hakuba Hotel Group boost revenue and occupancy. Online check-in led to a 42.5% adoption rate and 110% higher... RevPAR for users. Mews POS increased chalet orders by 60% and coffeeshop revenue by 20%. Automated payments let guests pay with Apple Pay and Google Pay. Guests enjoyed a smoother, more flexible experience across all properties.
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Frame Hospitality Group used Mews to automate guest communication, payments, and operations. Onboarding took just one day, cutting staff training... time. With Akia integration, 70% of guest communication is now automated, reducing manual workload and boosting guest satisfaction. Mews Booking Engine increased direct booking revenue by $82 per booking through upsells. Mews Payments cut fraud cases by 99.5% and simplified billing. The team now works efficiently across two properties without a front desk.
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Mews Hospitality Cloud helped Mola! Hostel and apartments cut front desk training from one month to two days. Average check-in... time dropped by 80%, from 10 minutes to just 2 minutes. Automated reporting with Mews Business Intelligence saved 8–10 hours each week and eliminated manual errors. Integrations through Mews Marketplace boosted ADR by €8.50 and occupancy by 10% over three years. Mola! now enjoys faster operations, better guest service, and more revenue.
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Mews helped Sitges Group Apartments save 6 to 8 hours every week by automating key processes. The property management system... connects different departments, making daily tasks faster and easier. Staff use Mews to manage guest messaging and send reservation details automatically. Integration with Assa Abloy security doors lets staff add door lock codes from the office. The CEO calls Mews intuitive and highly visual, improving both staff workflow and guest experience.
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Mews helped Edgar Suites onboard new properties in as little as 3 days. The booking engine enabled an 8.2% conversion... rate at one location, much higher than the industry average. Edgar Suites achieved 100% payment automation and a 0.3% chargeback rate using Mews Payments. Staff found the system easy to use, reducing stress. Integrations with SiteMinder and Breezeway improved channel management and team collaboration.
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Mews helped Hotel Relais de la Côte d'Or modernize its operations. The hotel replaced a legacy PMS with Mews, gaining... more flexibility and automation. Mews Kiosk enabled 38.5% of guests to check in independently, improving satisfaction and reducing staff workload at night. Mews POS cut card handling time by 90% and made bar payments faster and easier. The hotel now plans to expand with a new spa managed through Mews.
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Mews helped welcome hotels Switzerland speed up onboarding for two Zurich hotels, going live in just one week each. The cloud-native platform... reduced admin work for staff and gave guests more check-in options, including online and kiosk. Guests spent an average of €51 extra through online check-in upsells. The hotels saw a 9% increase in RevPAR from January to May 2023 compared to the same period in 2019. Staff and guests both benefited from easier processes and more choices during their stay.
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Mews helped Islander Inn double its ancillary revenue by unifying room and add-on bookings. Online check-in and digital registration cut... lobby bottlenecks and sped up guest arrivals. Automated payments saved 5 hours weekly and reduced chargebacks. AI-powered tools enabled staff to personalize stays and introduce VIP key cards for loyal guests. Integration with Akia improved guest messaging and boosted Google ratings from 3.0 to 4.2.
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Mews helped Southern Sun, a leading hotel group, boost direct booking conversion rates. The Mews Booking Engine delivered a 13.7%... conversion at Sun1 Bloemfontein and 9.9% at Southern Sun de Wagen. Southern Sun used Mews Open API to connect custom software and 10 unique integrations with zero connection fees. GuestRevu and OTA Insight integrations improved guest feedback and revenue insights. Staff and guests now enjoy a smoother, more modern experience.
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Mews Booking Engine helped Bush Hotel Farnham achieve a 13. 3% conversion rate, far above the 3.3% industry average. Guests...who booked directly saw an 8% higher average daily rate. Mews POS streamlined restaurant and bar operations, reducing manual errors and saving staff time. The hotel integrated five tools, including Event Temple and SiteMinder, for seamless group bookings and channel management. Staff now focus more on guest hospitality thanks to automation.
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Mews helped Hotel Oderberger replace its outdated property management system. Staff now onboard faster and guests use digital check-in and... chat. Payments are contactless and quick, saving time for both staff and guests. The hotel reduced paper use and improved sustainability with integrations and eco-friendly options. During Germany's energy crisis, they kept costs down by 22% more than expected. Local community vouchers and 15 integrations boosted revenue and efficiency.
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Mews unified Domaine de Murtoli’s operations across three hotels in Corsica. The estate moved from fragmented systems to a single... PMS, improving guest experience and team efficiency. Staff achieved full autonomy in 2–3 weeks, and onboarding for new and seasonal employees became faster. Mews Payments enabled secure, embedded transactions, reducing errors and disputes. The estate now delivers personalized luxury at scale, with streamlined workflows and better payment compliance.
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Mews helped CAB20, Germany’s first cabin hotel, digitize the guest journey. CAB20 used Mews Kiosk for digital check-ins, achieving a... 92% adoption rate and nearly 14,000 check-ins. The average check-in time dropped to just over 3 minutes. CAB20 also went 100% cashless, using wristbands for payments and room access. These changes improved operational efficiency and guest satisfaction.
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Mews helped Strawberry, the largest hotel group in the Nordics, deploy a new property management system across 225+ hotels. Staff training now... takes just days, and four major hotels went live in one day while fully booked. Mews enables fast onboarding of new properties, centralized rate management, and supports over 1,000 integrations. Kiosk check-in adoption reached 48%, with average check-in times of four minutes. Staff save hours weekly and focus more on guest experience.
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Mews Hospitality Cloud helped 9Hotel Collection boost hotel performance across Europe. The group saw a 65% increase in occupancy and... a 39% rise in RevPAR from 2019 to 2022. Direct bookings using Mews Booking Engine achieved up to 30% higher ADR and conversion rates above industry average. Online check-in led to 12% higher ADR for digital guests. Mews streamlined operations and improved guest satisfaction with digital tools and integrations.
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Mews helped Postillion Hotels save over 10 hours daily by automating OTA booking processing. Staff no longer manually edit 65%... of bookings, cutting errors and downtime. Payment automation reduced fraud by 75% and saved the work of one full-time staff member per day. Manual booking time dropped from 6 to 3 minutes, improving guest check-in. Postillion Hotels also integrated a custom AI bot using Mews Open API for smarter reservations.
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Mews helped Life House onboard over 60 hotels quickly, with some properties live in as little as three days. The cloud-native platform... eliminated the need for onsite hardware, making transitions fast and easy. Life House used Mews Open API to connect their own software, enabling custom integrations across all properties. This led to a 35% increase in net RevPAR and over 70% direct bookings. Mews Marketplace integrations further boosted occupancy and revenue.
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Mews helped Paulinenhof, a 40-room hotel in Germany, modernize operations and boost efficiency. The hotel replaced manual invoicing with digital... workflows, speeding up check-outs and event management. Mews enabled Paulinenhof to go 100% cashless, reducing errors and making payments seamless. Staff now spend less time on admin and more on guest service. The hotel also improved sustainability by cutting paper use and empowered staff with easier shifts and digital tools.
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Mews helped My Hotels Gestion, a French hotel management company, boost direct bookings and revenue. BABEL Belleville achieved a 9%... booking engine conversion rate, nearly triple the industry average. Direct bookings brought a 10% higher average value than OTAs. Mews enabled 26% of guests to check in online, reducing paperwork and supporting sustainability. Integrations with L’Addition and SpotPilot streamlined payments and revenue management.
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Mews helped Wayfarer Hotel Kyoto Shijo become the first hotel in Japan with a fully integrated tech stack. The hotel improved... operational efficiency and guest experience by using Mews' cloud-based platform and integrations. Staff saved time on payments and managing reservations. Reporting became more accurate and easier to use. The hotel connected to more sales channels and improved direct guest communication.
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Mews helped UDS, a Japanese hospitality company, reduce HR management costs and save 25 hours per week in overtime. UDS achieved zero... staff turnover in the first year at new Mews properties, compared to a 27% industry average. Mews automated workflows, allowing UDS to hire staff with no prior hospitality experience. UDS also used Mews Open API to build a custom kiosk for cash and digital payments, saving over €10,000 in development fees. Staff now spend more time engaging with guests.
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Mews helped Fettehenne Hotels onboard staff in just three days. The intuitive PMS made training fast, even for those new... to hospitality. Direct bookings increased with a mobile-friendly booking engine and custom upsell options. Mews Payments let guests check in and pay easily, with secure data and almost no chargebacks. Integrations with Fairmas and SiteMinder improved revenue management and booking efficiency.
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Mews helped Casa Hotel, a Best Western property, cut staff training time to just four hours for reception basics. The cloud-based PMS... made onboarding easy for new staff and enabled real-time access to hotel operations from anywhere. Loyalty enrollment at check-in now takes only 10 seconds, boosting staff engagement with Best Western Rewards. Mews Payments saved the team 10 hours per week in admin and improved payment control. Two-way BWH CRS connectivity eliminated manual room setup and reduced errors.
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Mews helped Good Hotel save 10 hours per week on admin and back-office work. Mews Payments cut credit card fraud... by 60% and reduced chargebacks to 0.04%. Mews Kiosk made check-in fast and easy, letting staff focus on guests. Flexkeeping boosted staff productivity by up to 40% and cut guest complaints by 45%. Premium Support gave Good Hotel 24/7 expert help, keeping operations smooth.
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Mews PMS and POS helped Mercure Roeselare automate hotel operations. Staff now save around six hours daily with digital processes.... Restaurant charges go directly to guest bills, cutting paperwork and errors. Payment automation with Mews led to zero chargebacks. Faster onboarding and more guest interaction are now possible. The hotel uses Mews integrations for a seamless, secure guest experience.
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Mews helped Maison Mère, a four-star Paris hotel, boost efficiency with a user-friendly hospitality cloud. Staff use simple dashboards and... automated workflows, saving time and improving guest experiences. Maison Mère saw a 33% increase in ADR and a 37% rise in RevPAR in seven months. Upsell value reached €104, and 7.4% of bookings were upgraded. Fast onboarding and 17 integrations streamlined operations and training.
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Mews helped Petit Hostel automate daily operations and boost occupancy. The hostel used Mews to streamline check-ins, payments, and housekeeping,... cutting admin work and freeing staff for guest service. Online check-ins reached 40%, and occupancy rose 30% from 2023 to 2024. Staff training time dropped to 1-2 days with Mews University. RoomPriceGenie integration increased RevPAR by 34% and ADR by 18%. Seamless integrations with Booking.com, HiJiffy, and SiteMinder reduced manual errors and improved guest experience.
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Mews helped Mercure Hotel MOA Berlin automate 99% of credit card payments, saving staff time and reducing manual errors. The hotel used... Mews to go paperless, cutting waste with digital registration, app-based task management, and emailed receipts. Mews enabled instant, free integrations with over 600 hotel tech tools, including event management and CRM platforms. The hotel improved guest experience and sustainability while connecting all business and event functions in one hospitality cloud.
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Mews PMS enabled Inn on Arsenal, a 44-room hotel in Watertown, to relaunch after a major renovation. The hotel automated... operations, digital payments, and guest communications from day one. Mews replaced legacy systems, allowing fast setup and immediate online bookings. Atomize RMS provided real-time, automated pricing to stay competitive. The lean team now manages everything from one platform, with no cash handling and streamlined workflows.
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Mews helped Scribner's Catskill Lodge improve operations and guest service. The team replaced a hard-to-use PMS with Mews, saving time... and making property management easier. Real-time analytics and integrations, like Akia for guest communication, boosted efficiency. Mews Payments made refunds and charges fast and simple, cutting chargebacks to 0.03%. Centralized operations let staff focus on guests, not admin. The result is a smoother, more personalized guest experience.
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The Boost Society uses Mews to manage 38 properties across France and Spain. They needed a flexible system for handling... short-, mid-, and long-term bookings and multiple services. Mews lets them automate bookings, manage inventory, and streamline payments. The Boost Society built a custom booking engine using Mews Open API and integrated Salesforce, DocuSign, and Stripe. They now have full visibility into the guest journey and more flexible payment options. Mews supports their growth and long-stay market focus.
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Mews PMS helped Hotel Benvengudo boost guest review scores from 90% to 93%. The hotel automated payments and billing, saving... staff time and reducing errors. Staff now focus more on guest interactions and upselling, leading to higher revenue per guest. Integrations with POS and other systems are stable and easy to use. The cloud platform supports the hotel's independence and growth.
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Mews helped Boutiquehotel STAATS Haarlem improve guest experience by reducing time spent on administrative tasks. Staff now use tablets to... assist guests anywhere in the hotel. Night audits are automated, removing manual work. Housekeeping updates room status on their phones, cutting paperwork. Mews Payments makes guest payments fast and easy, with fewer than five chargebacks a year. Integrations like Oaky doubled special room offerings.
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