Hospitality Case Studies and Customer Success Stories with Mews
Sun & Ski Inn and Suites
- Hospitality
- Small
Stowe, USA
Mews PMS helped Sun & Ski Inn and Suites modernize hotel operations. The property achieved a 25% guest check-in rate... via Mews Kiosk, cutting average check-in time to four minutes. Mews Payments reduced manual errors and made payment processing reliable. Centralized rate and channel management automated distribution across OTAs, reducing errors. Staff and guests both enjoy a smoother, more efficient experience.
Mews helped Best Western Hotel Danderyd automate hotel operations and improve guest service. The hotel replaced its legacy PMS with... Mews, centralizing reservations, payments, and reporting. Staff saw a 70% reduction in manual payment handling and 30–40% faster check-in and check-out. Automation freed up time for staff to focus on guests, reducing errors and stress. Mews integrated with BWH Hotels’ systems, ensuring accurate loyalty data and smooth operations.
Mews helped welcome hotels Switzerland speed up onboarding for two Zurich hotels, going live in just one week each. The cloud-native platform... reduced admin work for staff and gave guests more check-in options, including online and kiosk. Guests spent an average of €51 extra through online check-in upsells. The hotels saw a 9% increase in RevPAR from January to May 2023 compared to the same period in 2019. Staff and guests both benefited from easier processes and more choices during their stay.
Mews helped Strawberry, the largest hotel group in the Nordics, deploy a new property management system across 225+ hotels. Staff training now... takes just days, and four major hotels went live in one day while fully booked. Mews enables fast onboarding of new properties, centralized rate management, and supports over 1,000 integrations. Kiosk check-in adoption reached 48%, with average check-in times of four minutes. Staff save hours weekly and focus more on guest experience.
Mews helped Petit Hostel automate daily operations and boost occupancy. The hostel used Mews to streamline check-ins, payments, and housekeeping,... cutting admin work and freeing staff for guest service. Online check-ins reached 40%, and occupancy rose 30% from 2023 to 2024. Staff training time dropped to 1-2 days with Mews University. RoomPriceGenie integration increased RevPAR by 34% and ADR by 18%. Seamless integrations with Booking.com, HiJiffy, and SiteMinder reduced manual errors and improved guest experience.
Slagharen Themepark & Resort
- Hospitality
- Large
Slagharen, Netherlands
Mews helped Slagharen Themepark & Resort manage 855 lodging spaces and handle over a million visitors yearly. The Mews platform... made check-ins faster, saving more than one minute per guest and freeing up a full-time employee’s workload. Automated payments through a custom API now process 100% of transactions, reducing manual work and chargebacks. Mews’ cloud-based system supports multi-property management and easy onboarding for staff. Integrations like RevControl and Hotek improved occupancy and guest experience.
Mews helped Rambla offer 100% digital check-in and check-out for serviced apartments in Australia. Guests can check in ahead of... arrival with no queues or paperwork. Mews Payments enabled secure, automated transactions with 3D Secure authentication. Rambla managed parking spots as bookable assets, reducing parking queries by 80% after sharing a video guide. Integrations with Hub OS and Akia streamlined operations and guest messaging.
Mews helped Samesun standardize operations across eight hostels in Canada and the USA. Samesun eliminated manual booking entries and boosted... revenue by offering more booking options. The cloud-native platform enabled 100% remote management, even during internet outages. SMS reminders increased online check-ins by 7% at Samesun Toronto. Staff training time dropped by 50%, from two weeks to one. Samesun now delivers a smoother, more personalized guest journey.
Mews helped Maison Mère, a four-star Paris hotel, boost efficiency with a user-friendly hospitality cloud. Staff use simple dashboards and... automated workflows, saving time and improving guest experiences. Maison Mère saw a 33% increase in ADR and a 37% rise in RevPAR in seven months. Upsell value reached €104, and 7.4% of bookings were upgraded. Fast onboarding and 17 integrations streamlined operations and training.
Mews helped My Hotels Gestion, a French hotel management company, boost direct bookings and revenue. BABEL Belleville achieved a 9%... booking engine conversion rate, nearly triple the industry average. Direct bookings brought a 10% higher average value than OTAs. Mews enabled 26% of guests to check in online, reducing paperwork and supporting sustainability. Integrations with L’Addition and SpotPilot streamlined payments and revenue management.
Maison Juste uses Mews to automate 100% of card payments, making transactions fast and secure. Staff can send payment requests... by email with one click, and 91% of post-stay payments are completed on the first try. The hotel achieves a 14.7% booking engine conversion rate, far above the industry average. Guests enjoy a keyless, digital journey with integrations like AeroGuest and Cubilis. Maison Juste eliminates manual work and chargebacks while boosting direct bookings.
Mews Hospitality Cloud helped Episode Tbilisi launch a fully tech-driven hotel. The hotel built a custom app using Mews Open... API for online check-in, messaging, and booking. They achieved an 11.9% booking engine conversion rate, much higher than the 3.3% average. Direct bookings saw a 9% higher average daily rate than OTAs. All card payments are processed securely through Mews Payments, with only 0.08% chargebacks. The HiJiffy chatbot integration answers over 60% of guest queries automatically.
Hôtel Golf Château de Chailly
- Hospitality
- Small
Chailly-sur-Armançon, France
Mews helped Hôtel Golf Château de Chailly connect with eight hospitality integrations at no extra cost. The hotel uses Mews... Analytics for real-time dashboards and automated reporting. Staff save time with easy access to data and mobile dashboards. The team tracks performance and manages sensitive data with custom access rights. Mews Terminals support a fully integrated payments ecosystem for better guest experiences.
Mews helped EMA House, a Swiss hotel and serviced apartment group, move to a fully online property management system in 2020. The cloud-based implementation... was completed in six weeks, with staff training done remotely. Integrating the channel manager with Mews saves up to three hours daily and eliminates manual booking errors. Staff now spend only five minutes per reservation on checks. EMA House uses five integrations to automate tasks and improve guest experience.
Mews helped Cabiner automate 100% of payments and guest check-ins. Cabiner used Mews' open API to connect their custom booking... engine and food order system. All payments are processed online, removing errors and manual work. Guests receive automated emails with walking routes and door codes, so no staff are needed on-site. Cabiner uses integrations like Zapier to enhance guest communication and streamline workflows.
Elmhirst’s Resort switched from legacy systems to Mews for real-time inventory control. Staff training time dropped to under an hour,... and onboarding was completed in 81 days. With Atomize, the resort saw a 25%+ increase in ADR from September to November. Mews Payments saved 23 hours per month on payment processing. Group sales automation with Event Temple cut 20 hours per week from sales admin work.
Mews unified Domaine de Murtoli’s operations across three hotels in Corsica. The estate moved from fragmented systems to a single... PMS, improving guest experience and team efficiency. Staff achieved full autonomy in 2–3 weeks, and onboarding for new and seasonal employees became faster. Mews Payments enabled secure, embedded transactions, reducing errors and disputes. The estate now delivers personalized luxury at scale, with streamlined workflows and better payment compliance.
Mews helped GuestHouse Hotels in Kaatsheuvel, Netherlands, boost direct bookings by 45%. The hotel used the Mews Booking Engine and... housekeeping app to improve guest satisfaction and reduce costs. With integrations like Oaky, they now earn up to €9,000 per month in upselling revenue. Over 30% of guests use online check-in, and the guest experience index reached 9.2. Staff can focus more on guests, thanks to automated updates and seamless integrations.
Mews helped Stay Awesome expand from 2 to 7 properties in 18 months. The platform enabled onboarding of new hotels... in just 2-3 days. Staff now focus on community management, as 100% of apartment check-ins are self-service. Mews automated payments, reduced billing errors, and improved guest satisfaction. Atomize, integrated with Mews, drove a 20% revenue increase over projections.
Mews helped Wotels HUB save two hours per day by streamlining booking management. Staff now use a single dashboard and... integrations with Siteminder and Stripe. The Mews housekeeping app saves up to 15 minutes per cleaning route. Online check-ins and upselling increased with automated guest emails and Oaky integration. Room revenue rose 10% in peak season using FLYR for revenue management.
CityHub uses Mews to power a fully digital guest journey. Guests receive RFID wristbands for room access and payments, with... 80% of transactions automated through Mews Payments. CityHub’s direct booking rate at its Amsterdam property is 50%, with a booking engine conversion rate of 8.7%. The average booking value is 12% higher for direct bookings, and occupancy reached 90% over a year. CityHub’s custom kiosk, integrated via Mews Open API, delivers a 100% self-check-in success rate.
Mews helped The Circus Group cut new staff onboarding time from six months to six weeks. The platform automated daily... operations, saving two hours per day and reducing manual errors. Centralized management allowed staff to switch easily between properties, improving guest journeys and sustainability. Automated upsells increased revenue, with 16% of guests purchasing upgrades during online check-in. Mews Payments made check-outs faster and more secure, boosting guest confidence.
Mews helped Fettehenne Hotels onboard staff in just three days. The intuitive PMS made training fast, even for those new... to hospitality. Direct bookings increased with a mobile-friendly booking engine and custom upsell options. Mews Payments let guests check in and pay easily, with secure data and almost no chargebacks. Integrations with Fairmas and SiteMinder improved revenue management and booking efficiency.
Mews helped Lark Hospitality onboard 44 hotels in just four months. The cloud-native platform enabled fast, remote setup with no... hardware needed. Mews Payments automated 100% of payment processing, saving staff time and reducing errors. Lark used Mews Marketplace and Open API to build custom integrations for loyalty and guest data. Staff now focus more on guests, while the tech stack stays flexible and efficient.
Mews Hospitality Cloud helped Oversight hotel management onboard eight Paris hotels in just three weeks. 94 out of 95 staff... preferred Mews over the previous system. Staff now use the cloud-based platform to check tasks before work, improving daily preparation. Mews Marketplace lets each hotel choose its own integrations, supporting flexible operations. Accurate, real-time data now drives all business decisions for Oversight.
Mews helped Go Hotel Group boost booking engine conversion to 13% at Go Hotel Copenhagen, far above the 3. 3% industry average....The group saw a 4% higher ADR for direct bookings and achieved 100% automated payments with only 0.04% chargebacks. Mews Payments enabled flexible, secure transactions and freed staff to focus on guests. Integrations like Oaky and Booking.com streamlined upselling and inventory management. Go Hotel Group now aims to automate more of the guest journey and increase occupancy.
Mews helps Cresta Palace, a boutique hotel in the Swiss Alps, connect all parts of their operations. The hotel uses... Mews Payments for fast, flexible, and automated guest payments, achieving 99.9% automated card payments and only one chargeback in 18 months. With Mews Marketplace, Cresta Palace connects 17 integrations with zero connection fees, streamlining hotel tech management. Staff find Mews easy to use, and the hotel can quickly add new integrations to improve guest experience.
Mews helped ahead burghotel in Germany go paperless with digital check-in and invoicing. Guests can check in online or at... a kiosk, with 39% using online check-in and an average kiosk check-in time of one minute. Direct bookings through the Mews Booking Engine led to a 4.9% conversion rate and 99% higher booking value than other channels. Mews Payments enabled 100% payment automation and zero chargebacks. Integration with DialogShift AI chatbot automated 95% of guest queries, cutting response times by 97%.
Mews helped Life House onboard over 60 hotels quickly, with some properties live in as little as three days. The cloud-native platform... eliminated the need for onsite hardware, making transitions fast and easy. Life House used Mews Open API to connect their own software, enabling custom integrations across all properties. This led to a 35% increase in net RevPAR and over 70% direct bookings. Mews Marketplace integrations further boosted occupancy and revenue.
Mews Multi-Property helped Ligula Hospitality Group migrate 40 hotels in just 3 months. The platform enabled fast onboarding, saving hours... on administrative tasks. Centralized rate management let them update rates across all hotels quickly. Staff training became easier with Mews University and help center resources. Ligula now customizes tech stacks for each brand and trials integrations before full rollout.
Mews helped GAIA Hotel in Basel, Switzerland, simplify daily operations and reduce manual work. Staff onboarding now takes just 3-5... days, down from much longer before. Mews Payments automated non-refundable transactions, leading to a 0.01% chargeback rate and freeing up almost a third of staff time for guest service. Real-time room status and group handling improved efficiency across departments. GAIA Hotel now manages payments securely and integrates new hospitality tools quickly.
Mews helped Green Hotels, a French hotel group, boost their booking engine conversion rate to 18%, far above the 3. 3% average for...independent hotels. With Mews Booking Engine, Green Hotels increased their ADR by 21% compared to OTAs and cut OTA commission costs. Mews Payments enabled an 80% success rate for payment requests and reduced chargebacks to just 0.05%. Occupancy rose by 44% and ADR by 36% in the first 18 months. Green Hotels also integrated mobile key and POS solutions for smoother guest experiences.
Mews helped Pelham Hospitality unify hotel, event, and restaurant revenue into one system. The group replaced Opera, removing reporting silos... and manual workarounds. Automated pricing with Atomize improved in-season performance and saved time. Mews Payments enabled 100% automated payment collection and faster check-ins. Group bookings and seasonal staff onboarding became easier and quicker. Pelham Hospitality now scales operations and delivers better guest experiences with less effort.
Mews PMS helped Otter Hospitality manage 11 hotels on one system. The group replaced legacy systems to cut manual work... and errors. Onboarding new properties became faster, with one hotel launching in just 21 days. Automation reduced billing mistakes and made pricing more consistent. Centralized ledgers improved financial reporting and owner visibility. Open API access let Otter test new tools and adapt their tech stack as they grew.
Mews helped Hollywood Hotel automate real-time pricing and improve forecast accuracy within 10%. The hotel used Mews Ledgers and BI... for clear, centralized financials and faster forecasting. Automated SMS reminders led to 24% of guests completing online check-in and a 13% upsell conversion rate. Mews streamlined OTA management, reduced manual work, and enabled instant integrations. Hollywood Hotel now enjoys smoother operations and stronger guest engagement.
Victoria Palace Hotel in Paris used Mews PMS to simplify hotel operations and improve guest satisfaction. The hotel automated payments,... invoicing, and guest billing, reducing manual errors and saving staff about 1.5 hours daily. Mews enabled fast onboarding, with staff becoming autonomous in two weeks. The platform helped centralize revenue streams and streamline daily tasks. Digital workflows supported the hotel's sustainability goals by cutting paper use and optimizing energy consumption.
Mews PMS enabled Inn on Arsenal, a 44-room hotel in Watertown, to relaunch after a major renovation. The hotel automated... operations, digital payments, and guest communications from day one. Mews replaced legacy systems, allowing fast setup and immediate online bookings. Atomize RMS provided real-time, automated pricing to stay competitive. The lean team now manages everything from one platform, with no cash handling and streamlined workflows.
Mews helped Mas de la Fouque cut administrative workload by 25%. The hotel replaced its outdated PMS with Mews, making... operations smoother across rooms, spa, restaurant, and events. Staff now spend more time with guests and less on manual tasks. Group and event bookings are managed in one system, improving guest satisfaction. Ancillary revenue grew as upsell and cross-sell opportunities increased. Automated payments and integrations with Atomize, Zenchef, and SecretBox further streamlined operations.
Mews helped Islander Inn double its ancillary revenue by unifying room and add-on bookings. Online check-in and digital registration cut... lobby bottlenecks and sped up guest arrivals. Automated payments saved 5 hours weekly and reduced chargebacks. AI-powered tools enabled staff to personalize stays and introduce VIP key cards for loyal guests. Integration with Akia improved guest messaging and boosted Google ratings from 3.0 to 4.2.
Mews helped Casa Hotel, a Best Western property, cut staff training time to just four hours for reception basics. The cloud-based PMS... made onboarding easy for new staff and enabled real-time access to hotel operations from anywhere. Loyalty enrollment at check-in now takes only 10 seconds, boosting staff engagement with Best Western Rewards. Mews Payments saved the team 10 hours per week in admin and improved payment control. Two-way BWH CRS connectivity eliminated manual room setup and reduced errors.
Mews helped Groupe G5, a Quebec hotel group, onboard two hotels in just five weeks. Staff learned quickly with Mews... University, leading to higher employee buy-in. Automated pricing and payments saved time and boosted online payments fourfold. 90% of guests now use digital check-in kiosks, reducing paperwork and improving guest interaction. Digital processes cut paper and plastic waste, supporting the group's sustainability goals.
Mews helped BIG MAMA Hotels save 20 hours per week for each reservations team member by automating reservation tasks. Staff now spend... less time on manual work and more time with guests. Online check-in cut check-in times by 97%, with 30% of guests using the feature. Direct bookings rose by 40% in Berlin and 20% in Leipzig after switching to the Mews Booking Engine. BIG MAMA Hotels also increased RevPAR by 10% using Pace Revenue integration.
Mews helped YHA Australia automate 100% of credit card transactions and cut chargebacks to 0. 03%. The cloud-based platform enabled...remote onboarding for 21 properties in three months, even during strict Covid lockdowns. YHA Australia achieved a 16% booking engine conversion rate at key locations. Mews Open API allowed seamless integration with Salesforce and other enterprise tools. The solution also supported sustainability efforts with upsell options like donations and reusable bottles.
Mews enabled Your Apartment to onboard over 100 serviced apartments in less than a month with a fully online, cloud-based system. The Mews Booking... Engine nearly doubled direct bookings, with 70% now coming from the website. Automated reports save the reservations team 1.5 hours daily and inform marketing campaigns. Integrations like Revinate boosted upselling by 75%. Your Apartment now delivers a seamless, contactless guest experience and plans further expansion.
Mews helped The Neighborhood Hotel boost direct bookings to over 70%. The hotel saw a $175 higher average booking value... through its booking engine compared to OTAs. All check-ins are now completed online, and 100% of card payments are automated. The hotel operates fully staffless, using Mews for seamless digital guest journeys. Property managers and housekeepers save time with the simple platform.
Mews helped Yalo, a boutique hotel in Ghent, manage bookings and payments. Yalo used Mews to create multiple booking engines... for special promotions. This led to a 7% booking engine conversion rate, much higher than the 3.3% average. The hotel generated over €55k in meeting room bookings in less than a year. Mews Payments enabled 100% payment automation and reduced chargebacks to 0.02%. Yalo also integrated analytics and event management tools for better business decisions.
Mews helped UDS, a Japanese hospitality company, reduce HR management costs and save 25 hours per week in overtime. UDS achieved zero... staff turnover in the first year at new Mews properties, compared to a 27% industry average. Mews automated workflows, allowing UDS to hire staff with no prior hospitality experience. UDS also used Mews Open API to build a custom kiosk for cash and digital payments, saving over €10,000 in development fees. Staff now spend more time engaging with guests.
Mews PMS helped Tusity improve property management. Tusity used the platform to streamline operations in hospitality. The solution offered booking... engine, digital key, and housekeeping software. Tusity benefited from easier reservation management and front desk software. The platform supported multi-property management for Tusity. Results included better efficiency and guest experience.
TBC Hotels used Mews to automate payments, achieving a 100% automated payments success rate. The Mews Booking Engine increased direct... bookings and upsell revenue, with guests spending an average of $77 on add-ons. The Poppy Georgetown saw a 25% online check-in rate, freeing staff to focus on guest experience. Integration with GuestRevu improved guest feedback and reputation management. LodgIQ integration enabled real-time pricing recommendations for better market positioning.
Mews helped Revisn deliver a seamless, tech-enabled guest journey for long-stay apartment rentals. Revisn used Mews to connect guest data... with Wi-Fi access, ensuring strict internet security and privacy. Guests check in online and use their phones as digital room keys, skipping the front desk. Staff spend less time on paperwork and more on guest service. Revisn built custom integrations using Mews Open API to enhance the guest experience.
Mews helped The Incline Lodge boost direct booking conversions to 10. 3%, three times the industry average. The hotel saw...a 35% higher RevPAR for direct bookings and a 25% online check-in rate. Guests who checked in online spent 8% more on average. Mews Payments processed 99% of transactions with a 0.05% chargeback rate. Integration with QuickBooks streamlined financial workflows for the team.
Mews helped The Chloe, a boutique hotel in New Orleans, reduce overbookings and improve guest experiences. The Chloe switched back... to Mews after trying another PMS due to its ease of use and strong reporting. With Mews Payments, all transactions are fast and secure. Online check-in led to an 87% adoption rate, letting staff focus on hospitality. Direct bookings from locals increased, boosting profits and loyalty.
Mews helped Sitges Group Apartments save 6 to 8 hours every week by automating key processes. The property management system... connects different departments, making daily tasks faster and easier. Staff use Mews to manage guest messaging and send reservation details automatically. Integration with Assa Abloy security doors lets staff add door lock codes from the office. The CEO calls Mews intuitive and highly visual, improving both staff workflow and guest experience.
Mews helped Opus XVI, a luxury hotel in Bergen, modernize operations and boost revenue. The hotel replaced its old property... management system with Mews’ hospitality cloud. Staff now spend less time on daily tasks and more time with guests. Opus XVI saw a 67% increase in RevPAR and a 34% rise in ADR from 2021 to 2022. The hotel went live with Mews in just three weeks. Fourteen integrations, including upselling and revenue management, support their success.
Mews helped OnJ automate operations and payments for their 20 apartments and villa in Portugal. Setting up promotions now takes... just 15 minutes, saving up to 1 hour 45 minutes per promotion. Housekeeping saves 5 hours weekly with real-time updates. Automated payment processing through Stripe cut errors and reduced card fraud risk. Mews Analytics gives OnJ vital business data, supporting better decisions and marketing strategies. Integrations like HiJiffy improved guest communication and boosted their TripAdvisor ranking.
Mews helped Haka House relaunch nine hostels by replacing manual processes with integrated business tools. The team used Mews PMS,... POS, Kiosk, Payments, and BI reporting to improve guest experience and efficiency. Haka House achieved a 4% full funnel conversion rate and a 21% online check-in rate. Staff training was completed quickly and remotely across 14 properties using Mews University. Over 20 dynamic reports and 10+ integrations now support data-driven growth for Haka House.
Mews helped Gravity Haus boost RevPAR by 180% and occupancy by 27% in one year. The platform lets staff create... personalized guest profiles and deliver tailored experiences. Automation and analytics free up time for creative work and better service. Gravity Haus uses integrations like Zapier and Revinate to improve communication and guest feedback. Admin work dropped, so staff focus more on guest satisfaction. Upsell value averages $76 per booking through Mews.
Mews helped MAH Hotel in Belgium boost direct bookings and upsells. The hotel achieved an 8.3% booking engine conversion rate,... much higher than the 3.3% average for independent hotels. MAH Hotel also saw a 9% higher average booking value through the Mews booking engine. Guests can easily book overnight stays, day use rooms, and coworking spaces. Mews integrations with Cubilis and Lightspeed streamline operations and guest experiences.
Mews PMS helped Ebb Dunedin, a modern boutique hotel, match substance with style. The hotel used the property management system... to streamline operations. Ebb Dunedin improved guest experience and efficiency. The story highlights how Mews PMS supports boutique hotels in the hospitality industry.
Mews Hospitality Cloud helped 9Hotel Collection boost hotel performance across Europe. The group saw a 65% increase in occupancy and... a 39% rise in RevPAR from 2019 to 2022. Direct bookings using Mews Booking Engine achieved up to 30% higher ADR and conversion rates above industry average. Online check-in led to 12% higher ADR for digital guests. Mews streamlined operations and improved guest satisfaction with digital tools and integrations.
Mews PMS helped Absalon Hotel Group improve hotel operations. The group used the property management system to streamline daily tasks.... Staff found the platform easy to use. The solution supported better guest experiences. Absalon Hotel Group benefited from modern hospitality technology.
Mews helped Emerald Stay automate guest check-in and check-out, saving 10 hours per week. The platform enabled 100% online and... automated payments, reducing manual errors. Integrations with GuestJoy and Bowo improved the contact-free guest experience. Dynamic pricing through Mews led to a 30% revenue increase, 15% higher ADR, and 12% more occupancy year on year. Emerald Stay became a market leader in just three years using Mews’ hospitality technology.
Mews helped Pierres d’Histoire, a French luxury hospitality brand, automate guest journeys and manage multiple space types. 35% of guests... now check in online, and 13% higher ADR is achieved through the Mews Booking Engine. The team processed €88,000 in wedding reservations in two months using unified space management. Payment automation led to zero chargebacks and faster transactions. Integrations with SiteMinder and Mailchimp improved bookings and marketing.
KEJJA, a Canadian hospitality group, adopted Mews to standardize and automate operations across 15 hotels and 3 camping sites. Mews enabled easy... onboarding, saving significant staff time and improving service consistency. Automation features eliminated night audits and front desk queues, saving 4 hours daily and achieving a 42% check-out rate via kiosk. Centralized management led to a 126% RevPAR increase and 17% ADR growth at one property. KEJJA values Mews for its flexibility, integrations, and ability to support scalable growth.
Villa Chiquita, a 4-star hotel in Mallorca, uses Mews POS and PMS to streamline operations and improve guest experiences. The integration lets... guests order and pay anywhere, while restaurant charges go directly to room bills. Staff save hours with automated processes and structured POS reports help managers make data-driven decisions. Mews University makes onboarding fast, and staff are happier with more time for guests. Dedicated customer support and easy integration with tools like SiteMinder and ReviewPro further boost efficiency.
Mews helped Northern Lights Village modernize hotel operations in Finland. The Mews Passport Scanner enabled 87% online check-in success and... a 38% higher ADR for online check-ins. Mews Payments automated 100% of card transactions, making payments fast and secure. The housekeeping app streamlined team communication and task management for 29 users. Over 15 integrations, including Bookboost and Profitroom, improved guest messaging and booking efficiency.
Mews helped himgroep automate 45% of direct bookings with separate engines for leisure and corporate guests. The Mews Kiosk reduced... front desk workload and wait times, letting guests check in and pay on their own. Integrated payments and upsell features increased revenue and guest satisfaction. Runnr.ai automated WhatsApp messages, selling 70 extra breakfasts and speeding up guest responses. himgroep now delivers tailored guest experiences and more efficient hotel operations.
Mews helped Southern Sun, a leading hotel group, boost direct booking conversion rates. The Mews Booking Engine delivered a 13.7%... conversion at Sun1 Bloemfontein and 9.9% at Southern Sun de Wagen. Southern Sun used Mews Open API to connect custom software and 10 unique integrations with zero connection fees. GuestRevu and OTA Insight integrations improved guest feedback and revenue insights. Staff and guests now enjoy a smoother, more modern experience.
Mews helped Hotel Lancaster modernize its operations and guest experience. By automating payments with Mews Payments, the hotel freed up... a full-time employee and reduced chargebacks. Integrating 13 solutions through Mews Marketplace unified guest management, housekeeping, and CRM. The cloud-native PMS enabled remote work and streamlined processes. Hotel Lancaster now delivers both digital and personal guest experiences, boosting satisfaction and efficiency.
Mews helps Boundary London, a boutique hotel in Shoreditch, deliver seamless guest experiences. 26% of guests now check in online,... saving time for both guests and staff. Mews Payments automates 95% of transactions, with only 0.04% chargebacks, far below industry averages. Integrations with systems like Lightspeed and STR connect hotel, restaurant, and analytics data. Guests enjoy more control and secure, fast payments throughout their stay.
Mews helped Paulinenhof, a 40-room hotel in Germany, modernize operations and boost efficiency. The hotel replaced manual invoicing with digital... workflows, speeding up check-outs and event management. Mews enabled Paulinenhof to go 100% cashless, reducing errors and making payments seamless. Staff now spend less time on admin and more on guest service. The hotel also improved sustainability by cutting paper use and empowered staff with easier shifts and digital tools.
Mews helped Edgar Suites onboard new properties in as little as 3 days. The booking engine enabled an 8.2% conversion... rate at one location, much higher than the industry average. Edgar Suites achieved 100% payment automation and a 0.3% chargeback rate using Mews Payments. Staff found the system easy to use, reducing stress. Integrations with SiteMinder and Breezeway improved channel management and team collaboration.
Boutiquehotel STAATS Haarlem
- Hospitality
- Small
Haarlem, Netherlands
Mews helped Boutiquehotel STAATS Haarlem improve guest experience by reducing time spent on administrative tasks. Staff now use tablets to... assist guests anywhere in the hotel. Night audits are automated, removing manual work. Housekeeping updates room status on their phones, cutting paperwork. Mews Payments makes guest payments fast and easy, with fewer than five chargebacks a year. Integrations like Oaky doubled special room offerings.
Mews helped Hey Lou, a German hotel group, cut check-in times to under 2 minutes with Mews Kiosk. Staff shortages led... Hey Lou to adopt self-service Welcome Desks and cashless payments, improving guest satisfaction. Mews Multicurrency enabled guests to pay in their preferred currency, increasing transparency and revenue. Mews Payments made transactions 50% faster and eliminated manual errors. Staff onboarding was seamless with Mews University, letting employees focus more on guests. Integration with GauVendi and Duetto boosted ADR by 17% and drove more premium bookings.
Mews helped Hotel Cadenberge switch from a server-based PMS to a cloud-native system. Staff training times dropped, and new hires... could start work faster using Mews University. The hotel eliminated chargebacks with Mews Payments, making transactions smoother and safer. Integrations with Booking.com and Expedia improved booking management and reduced errors. Staff now enjoy more flexibility and a better guest experience.
Mews enabled Roam Spokane to migrate from their legacy PMS in just 11 days. The team needed a fast, flexible... system to support their new brand launch and complex integrations. Mews provided easy configuration, seamless data migration, and strong onboarding support. Staff quickly learned the new platform using the knowledge base and chatbot. Roam Spokane now has a scalable tech foundation for future growth.
The Regent, an aparthotel in Cambridge, uses Mews to automate payments and guest communications. Staff save time with self check-in... and payment automation, reducing manual admin. Mews University helps new hires learn the system in just one day. The Regent team can reconfigure the PMS themselves, making operations flexible. Integrations with Revinate and Xero improve guest feedback tracking and accounting.
Mews helped Lenk Lodge, a Swiss boutique hotel, cut manual tasks by over 50% in just weeks. The hotel automated... billing and reconciliation, saving 30-45 minutes daily. Reservation team workload dropped by 30-40% with Mews Operations. 51% of guests now use online check-in, and 25% check out online. Direct bookings rose to 31%, more than double the Swiss average. Staff now focus more on guest care and upselling.
Mews helped edyn group, a global apartment and aparthotel provider, speed up onboarding for new properties. With remote implementation and... custom training, edyn could launch new sites in less than a week. During the pandemic, edyn saw a 17% increase in ADR and rising reservations. Mews integrations streamlined operations and improved guest experiences. 76% of bookings became non-refundable, boosting revenue stability.
Mews helped The Old Stocks Inn, a boutique hotel in the UK, onboard a new PMS in just three weeks. 70% of guests... now use online check-in, and website conversion increased by 8%. The hotel saw an 8% rise in average daily rate within two months. Integrations like Oaky boosted online sales by over 400%. Staff save time with digital processes and flexible pricing tools.
Hotel Relais de la Côte d'Or
- Hospitality
- Small
Semur-en-Auxois, France
Mews helped Hotel Relais de la Côte d'Or modernize its operations. The hotel replaced a legacy PMS with Mews, gaining... more flexibility and automation. Mews Kiosk enabled 38.5% of guests to check in independently, improving satisfaction and reducing staff workload at night. Mews POS cut card handling time by 90% and made bar payments faster and easier. The hotel now plans to expand with a new spa managed through Mews.
Mews helped JO&JOE, a hybrid hostel brand, save hours each week with fast customer support and a mobile-first PMS. Staff training became... quick and easy, reducing pre-opening costs. Payment automation with Adyen led to 80-90% of payments being fully automated and zero manual errors. Online check-in and kiosks improved guest experience, with up to 22% of guests checking in online. Integrations like Trivec enabled a cashless bar and restaurant system, boosting average spend.
Compagnie Hôtelière de Bagatelle
- Hospitality
- Small
Paris, France
Mews helped Compagnie Hôtelière de Bagatelle, a Paris hotel group, speed up guest check-in by four minutes on average. The group used... Mews Guest Journey to offer online check-in and check-out, giving guests more control. Their booking engine achieved an 8% conversion rate, well above the industry average. Mews Payments automated 99% of credit card and APM payments, freeing staff to focus on guests. Integrations with CRM and analytics tools improved guest loyalty and operational planning.
Mews helped Hotel Atlántico Vigo boost revenue by 22% in one year. The hotel automated repetitive tasks, saving over 10... hours weekly for staff. Check-in times dropped from five to two and a half minutes. Online check-in rates reached 15%, and upsell conversion hit 9%. Guest reviews improved, with Booking.com ratings rising from 8.1 to 8.5.
The Boost Society uses Mews to manage 38 properties across France and Spain. They needed a flexible system for handling... short-, mid-, and long-term bookings and multiple services. Mews lets them automate bookings, manage inventory, and streamline payments. The Boost Society built a custom booking engine using Mews Open API and integrated Salesforce, DocuSign, and Stripe. They now have full visibility into the guest journey and more flexible payment options. Mews supports their growth and long-stay market focus.
Mews PMS helped Hotel Benvengudo boost guest review scores from 90% to 93%. The hotel automated payments and billing, saving... staff time and reducing errors. Staff now focus more on guest interactions and upselling, leading to higher revenue per guest. Integrations with POS and other systems are stable and easy to use. The cloud platform supports the hotel's independence and growth.
Mews helped PALM Hotel & Spa in Réunion achieve full protection against VAT fraud with certified payment security. The hotel automated... repetitive tasks, improving operational efficiency and guest experience. Staff now work faster with centralized communication and access to over 750 integrations. Mews enabled the team to save time, focus on guests, and boost business integrity. Regular updates and unlimited connectivity support ongoing success.
Mews helped Spicers Retreats automate hotel operations across nine luxury properties in Australia. 65% of guests now check in online... at Spicers Peak Lodge. Staff spend less time on screens and more time with guests. Attribute-based selling lets guests personalize stays and boosts revenue. Finance saves two days per month, and housekeeping is more efficient. During travel restrictions, Spicers achieved 100% occupancy for 18 months and saved A$60k monthly with instant reservations.
Mews helped Grand Hotel ter Duin automate hotel operations and boost guest satisfaction. The hotel integrated 12 hospitality tools with... zero connection fees, saving staff time and reducing manual errors. Guests now spend an average of €38 on add-ons and upsells. Direct website bookings saw a 24% higher value than OTAs, and revenue increased by 33% in six months. Staff use tablets and phones for flexible, remote work, making guest service faster and more efficient.
Mews helped Juliana Hotels automate 99% of card payments, reducing chargebacks to just 0. 12%. Guests now enjoy fast, secure...payments and can use Apple Pay or other methods. Online check-in lets guests skip reception lines and boosts upsell opportunities. Guests who check in online spend 26% more per night. Integrations with Juyo Analytics and D-EDGE improve performance tracking and booking management.
Mews helped Hotel Patagonia Sur, a family-run hotel in Cádiz, Spain, save over 10 hours weekly on admin tasks by centralizing operations across two properties. Staff learned the... new system in just two weeks using Mews University, boosting efficiency and satisfaction. The hotel achieved a 9.5% upsell conversion rate during online check-in and a 14% online check-in rate. Mews Marketplace integrations, like RoomPriceGenie and SiteMinder, enabled flexible revenue management and channel distribution. The intuitive platform made it easy for staff with no prior hospitality experience to adapt quickly.
Mews helped TOC Hostel&Suites automate 91% of card payments, reducing chargebacks to just 0. 04%. Guests now check in online,...saving time for both staff and visitors. The booking engine increased upsell conversion to 15.6%, boosting average booking value. Integrations with SiteMinder and Flyr support real-time channel management and dynamic pricing. TOC Hostel&Suites delivers a smoother, more secure guest experience with Mews.
Mews helped HOLI City Apart Hotel in Berlin automate payments, streamline operations, and boost revenue. The hotel switched from HS3... to Mews for easier onboarding and over 1,000 integrations. Atomize enabled dynamic pricing, increasing revenue and freeing staff for guest service. Mews Payments saved the team an hour daily by automating virtual credit card processing. Mews POS simplified accounting and enabled remote access to real-time reports. Group bookings became easier to manage, improving efficiency for events and families.
Mews Hospitality Cloud helped Mola! Hostel and apartments cut front desk training from one month to two days. Average check-in... time dropped by 80%, from 10 minutes to just 2 minutes. Automated reporting with Mews Business Intelligence saved 8–10 hours each week and eliminated manual errors. Integrations through Mews Marketplace boosted ADR by €8.50 and occupancy by 10% over three years. Mola! now enjoys faster operations, better guest service, and more revenue.
Mews helped L’Heure Bleue Palais in Morocco save time and improve guest experiences. The hotel used Mews Guest Journey for... online check-in, raising their online check-in rate to 15%. Direct bookings saw a 7% higher average value and a 39% higher online check-in ratio. Seven integrations, including Duetto and Sage Exports, streamlined operations. Upsells added €48 in value per booking.
Mews helped Wombat's Hostels upgrade from a basic reservation tool to a modern PMS. Staff found the new system easy... to use and quick to learn. Mews offered features tailored for hostels, like bed vs. room management and drag-and-drop reservations. Integrations with tools like Siteminder and Adyen improved operations. Onboarding was smooth for multiple properties, with fast support and helpful resources.
Mews helped Wayfarer Hotel Kyoto Shijo become the first hotel in Japan with a fully integrated tech stack. The hotel improved... operational efficiency and guest experience by using Mews' cloud-based platform and integrations. Staff saved time on payments and managing reservations. Reporting became more accurate and easier to use. The hotel connected to more sales channels and improved direct guest communication.
Mews helped Grend deliver a seamless, tech-powered guest journey in their luxury cabins. Guests enjoy 100% online check-in and zero... admin at arrival or departure. Automated emails and QR codes boosted Google reviews, earning 40 five-star ratings in six months. Mews University made staff training quick and enjoyable. Integrations like Optiwatti support Grend’s sustainability goals and efficient operations.
Mews helped Hotel Oderberger replace its outdated property management system. Staff now onboard faster and guests use digital check-in and... chat. Payments are contactless and quick, saving time for both staff and guests. The hotel reduced paper use and improved sustainability with integrations and eco-friendly options. During Germany's energy crisis, they kept costs down by 22% more than expected. Local community vouchers and 15 integrations boosted revenue and efficiency.
Mews helped The Julius Prague manage 29 parking spots, generating over €55k in parking revenue in six months. The hotel used... Mews to let guests book parking and rooms in one system. 18% of guests now check in online. Direct bookings through the Mews engine bring in €150 more per booking than other channels. Staff training is faster with Mews, and operations can be managed remotely. Integrations with SiteMinder and Oaky automate distribution and upselling.
Historic Portsmouth mansion launches as a fully autonomous boutique apartment-hotel powered by Mews
Treadwell Mansion in Portsmouth, New Hampshire, has launched as a fully autonomous boutique apartment-hotel using Mews' hospitality management software. The property offers... a digital-first guest experience with features like cashless payments and keyless entry, supported by Mews' integrated technology ecosystem. This setup allows the hotel to operate without a traditional front desk, enhancing efficiency and guest convenience.
Mews unifies operations and fuels growth for Llano Real Estate Groups portfolio
Llano Real Estate Group has adopted Mews' hospitality management software to streamline operations across its expanding portfolio in Texas, including hotels and RV parks. The integration centralizes... management, automates processes like group bookings and billing, and supports Llano's growth strategy with enhanced operational control and efficiency.
Zion White Bison Resort unifies glamping and RV operations with Mews
Zion White Bison Resort has chosen Mews to unify its glamping and RV operations into a single platform. This integration will... streamline reservations, guest profiles, and property performance, enhancing the guest experience and operational efficiency. The resort will also use Mews' Flexkeeping for housekeeping and Atomize for revenue management, supporting its growth and modernizing guest services.
A new IDC study highlights the business value of Mews, a hospitality management platform. The research shows that hotels using... Mews, including its Atomize revenue management integration, achieve significant revenue growth and operational efficiency. Key findings include an 8.7% revenue increase, 35% more accurate forecasting, and a $1.3M annual benefit. Mews' integrated system enhances pricing, booking, and payment processes, offering a 476% three-year ROI.
Customer Adoption Case Highlights Mews' Hospitality Tech Capabilities - TipRanks.com
Mews showcased a customer case study where Groupe G5 migrated from Hotello to the Mews platform. The transition resulted in... a rapid five-week implementation, increased automated check-ins, and a fourfold rise in online payments. This highlights Mews' capability to enhance hotel operations and could bolster its market position in hospitality technology.
Schloss & Gut Liebenberg adopts Mews for hotel operations upgrade
Schloss & Gut Liebenberg, a historic German property, has adopted Mews' hospitality operating system to digitalize its operations. The transition includes... implementing Mews' cloud-based property management system, point of sale, revenue management, and housekeeping functions. Staff will receive training through Mews University to enhance guest service and operational efficiency.
Mews strengthens its role as a leading player in the hospitality industry
Mews has surpassed 125,000 active users across 12,500 properties, marking a significant milestone in its growth. The cloud-based PMS platform... is praised for its intuitive user interface and comprehensive features, including reservation management and integrated payment systems. Strategic partnerships with hotel groups like Choice Hotels International and $75 million in funding further bolster its position in the hospitality industry.
125,000+ hospitality staff now use Mews to deliver remarkable experiences
Mews has surpassed 125,000 active users on its hospitality cloud platform, marking significant growth with 12,500 customers globally. The platform enhances... hotel operations with intuitive tools like reservation management and guest-facing services. Mews' user-friendly interface aids in staff retention and training, addressing hospitality staffing challenges. Notable clients include Frame Hospitality Group and Stay Pineapple.
