Lifesize Cloud Contact Center Overview
Here’s the scoop on Lifesize Cloud Contact Center! We've gathered over 436 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Lifesize Cloud Contact Center, Acquireâ„¢, Evolve IP, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Lifesize Cloud Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Lifesize Cloud Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Lifesize Cloud Contact Center supports business activities such as:
- Collaboration
- Engagement Management
- Helpdesk Management
- Call Recording
- Coaching
Lifesize Cloud Contact Center can help you with many business goals, such as Scale Best Practices, Acquire Customers, Enhance Customer Relationships, Launch New Products, Improve Efficiency, etc. It can help manage these activities if you use Video Offline and Phone Calls for these needs. As a solution, Lifesize Cloud Contact Center's capabilities include Recording, Dashboard, Personalization, etc.
Lifesize Cloud Contact Center Hospital & Health Care Vertical is its biggest customer base.
Reviews
"Our callbacks doubled with this platform… CxEngage is 100 times more reliable, creating a better experience for our clients. " - Scott Lecuru
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Lifesize Cloud Contact Center solved their Contact Center Software needs. Cuspera uses 436 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Lifesize Cloud Contact Center.
Use Cases
Peers recommend Collaboration , Engagement Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Lifesize Cloud Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Video and Offline |
4.69/5 ★ |
"...By deploying an initial 10 video conference room systems throughout the region and enabling individuals with Lifesize accounts to connect from their laptops and personal devices, CAPSA FOOD had a solid foundation for video communication...." Case Study CAPSA FOOD |
| Engagement Management with Video and Phone Calls |
4.81/5 ★ |
"...Already an award-winning product, CxQM unifies Quality Management (QM) with CCaaS to eliminate the challenges created by siloed solutions through a consolidated, 360-view of customer and agent interactions. ..." Serenova Acquires Workforce Management Technology from Loxysoft |
| engaging and following up |
4.71/5 ★ |
"...Call center software and contact center solutions for agents to seamlessly engage with customers on any channel - video, voice, chat, SMS, email and other digital channels...." Call Center Software as a Service |
| Helpdesk Management with Phone Calls |
4.89/5 ★ |
"...A few days after we received the administrator account, our help desk staff was trained on how to use Lifesize Cloud so we could instruct others during the employee rollout...." Case Study Florida Department of Environmental Protection |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Video and Offline |
4.69/5 ★ |
"...By deploying an initial 10 video conference room systems throughout the region and enabling individuals with Lifesize accounts to connect from their laptops and personal devices, CAPSA FOOD had a solid foundation for video communication...." Case Study CAPSA FOOD |
|
| Engagement Management with Video and Phone Calls |
4.81/5 ★ |
"...Already an award-winning product, CxQM unifies Quality Management (QM) with CCaaS to eliminate the challenges created by siloed solutions through a consolidated, 360-view of customer and agent interactions. ..." Serenova Acquires Workforce Management Technology from Loxysoft |
|
| engaging and following up |
4.81/5 ★ |
| Helpdesk Management with Phone Calls |
4.89/5 ★ |
"...A few days after we received the administrator account, our help desk staff was trained on how to use Lifesize Cloud so we could instruct others during the employee rollout...." Case Study Florida Department of Environmental Protection |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 436 insights from peers and experts to help you assess how these Lifesize Cloud Contact Center use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our callbacks doubled with this platform… CxEngage is 100 times more reliable, creating a better experience for our clients. Testimonial By Scott Lecuru |
|
The extent to which the platform is helping us to improve the customer experience has far exceeded expectations. We can be dynamic and flexible when directing and routing calls… it’s put us in a much better position, both when it comes to understanding customer needs and addressing them. Testimonial By Lucy Balmer |
|
We thought, ‘If this is the way it’s going to work, unifying people across platforms, let’s do it.’ Since then, the service has regularly added valuable features and functions, and the quality has always been superb. Testimonial By Won Cho |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Scott Lecuru Telecommunications Engineer Netsmart |
Our callbacks doubled with this platform… CxEngage is 100 times more reliable, creating a better experience for our clients. Testimonial By Scott Lecuru |
|
Lucy Balmer Head of Contact Center Nuffield Health |
The extent to which the platform is helping us to improve the customer experience has far exceeded expectations. We can be dynamic and flexible when directing and routing calls… it’s put us in a much better position, both when it comes to understanding customer needs and addressing them. Testimonial By Lucy Balmer |
|
Won Cho Director Of IT Knight E/A |
We thought, ‘If this is the way it’s going to work, unifying people across platforms, let’s do it.’ Since then, the service has regularly added valuable features and functions, and the quality has always been superb. Testimonial By Won Cho |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study Nuffield HealthRead More |
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Case Study NuffieldRead More |
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Case Study The Shepherd CentreRead More |
Video
Lifesize | CX Engage: Omnichannel- Video-Enabled Contact Center Solutions
Popular Business Setting
for Lifesize Cloud Contact Center
Top Industries
- Hospital & Health Care
- Computer Software
- Food & Beverages
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Lifesize Cloud Contact Center to Scale best practices and Acquire customers
Lifesize Cloud Contact Center Alternatives
Peer and Expert Opinion on Features
for Lifesize Cloud Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (23) |
| Dashboard | Read Reviews (10) |
| Personalization | Read Reviews (8) |
| Capture screen | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (23) |
| Dashboard | Read Reviews (10) |
| Personalization | Read Reviews (8) |
| Capture screen | Read Reviews (6) |
IT and Other Capabilities
for Lifesize Cloud Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (35) |
| Data Import | Read Reviews (43) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (35) |
| Data Import | Read Reviews (43) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (35) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (3) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (35) |
| Chat Support | Read Reviews (5) |
| Phone Support | Read Reviews (3) |
| Email Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (42) |
| Analytics | Read Reviews (11) |
Software Failure Risk Guidance
?for Lifesize Cloud Contact Center
Overall Risk Meter
Top Failure Risks for Lifesize Cloud Contact Center
Vendor Profile Details
Company Name
Lifesize
Company Website
https://www.lifesize.com/HQ Location
Suite 100, Austin, TX 78746, US
Employees
251-500
Social
Financials
SERIES D
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