Air Canada Cargo
- Transportation/Trucking/Railroad
- Large
Montreal, Canada
Leaptree Optimize helped Air Canada Cargo cut costs by 30% through automation. The team moved from manual, spreadsheet-based quality assurance... to an automated, Salesforce-native platform. This change saved 25% of time spent on quality assessment and improved efficiency. Agents now access real-time dashboards, boosting transparency and engagement. The solution reduced errors and fostered a data-driven, customer-focused culture.
Air Canada Cargo
- Transportation/Trucking/Railroad
- Large
Leaptree Optimize helped Air Canada Cargo automate quality assurance in Salesforce. The team cut QA costs by 30% and saved... 25% of their time. They eliminated manual errors and improved agent engagement with real-time dashboards and gamification. The solution increased evaluation coverage and made coaching easier. Air Canada Cargo now has better performance visibility and compliance.
Air Canada Cargo
- Transportation/Trucking/Railroad
- Large
Montreal, Canada
Air Canada Cargo used Leaptree Optimize to automate its customer service quality assurance in Salesforce. The team cut QA costs... by 30% and saved 25% of their time by replacing spreadsheets with automated workflows. They improved coaching, compliance, and agent engagement with real-time dashboards and gamification. The solution eliminated manual errors and enabled transparent, bias-free performance reviews. Air Canada Cargo now has higher evaluation coverage and better performance visibility.
Air Canada Cargo
- Transportation/Trucking/Railroad
- Large
Montreal, Canada
Air Canada Cargo used Leaptree Optimize to automate its customer experience quality assurance process inside Salesforce. The team replaced manual... spreadsheets with customizable evaluation forms and real-time dashboards. This led to a 30% reduction in costs and a 25% time savings. They improved coaching, compliance, and agent engagement. Transparent, bias-free reviews and gamification boosted performance and visibility.
Financial Services Case Studies and Customer Success Stories with Leaptree Optimize
a financial services organisation
- Financial Services
A financial services organization wanted to improve their QA around call performance among sales and support agents. They implemented Leaptree,... which was easy to set up and flexible for adding and adjusting scorecards. This improved QA and the call experience for customers, making it a gamechanger for the organization.
a financial services organisation
- Financial Services
A financial services organization wanted to improve their QA around call performance among sales and support agents. They implemented Leaptree,... which was easy to set up and flexible for adding and adjusting scorecards. This improved QA and the call experience for customers, making it a gamechanger for the organization.
Food & Beverages Case Studies and Customer Success Stories with Leaptree Optimize
ChowNow
- Food & Beverages
- Medium
Los Angeles, USA
Leaptree Optimize helped ChowNow's QA team save over 90% of their time on quality reporting. Before, they used Excel and... Salesforce, which was slow and error-prone. With Leaptree Optimize, they quickly set up and adjusted scorecards and created reports in minutes. The team now gets deeper insights into quality and can track trends easily. End-of-month reporting dropped from a full day to just two hours.
ChowNow used Leaptree Optimize to scale its quality assurance program inside Salesforce. The team grew from 2 to 20 QA... analysts and increased agent evaluations. Leaptree Optimize helped ChowNow cut QA reporting time by 90%. The solution enabled real-time coaching and full visibility into team performance. ChowNow now manages QA workflows and insights directly in Salesforce, supporting growth and efficiency.
ChowNow needed to improve its Quality Assurance process as it expanded globally. They used Excel and Salesforce, which was time-consuming... and error-prone. Leaptree Optimize provided a solution that integrated with Salesforce, making it easy to use and efficient. As a result, ChowNow saved 90% of the time on quality reporting, reducing the end-of-month reporting time to less than two hours. The tool also provided deeper insights into quality, allowing for data-driven improvements.
