Leaptree Optimize Overview
This is a summary of the comprehensive capabilities and benefits of Leaptree Optimize based on over 74 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Leaptree Optimize, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Leaptree Optimize is right for your needs? Our Cuspera AI engine can evaluate how Leaptree Optimize fits your specific business needs, industry, and context. Get your personalized assessment report today.
Leaptree Optimize supports business activities such as:
- Engagement Management
- Tracking & Monitoring Communications
- Coaching
- Sales Call Management
- Performance Management
Leaptree Optimize can help you with many business goals, such as Improve Efficiency, and Increase Sales & Revenue. It can help manage these activities if you use Phone Calls Games Chat etc. for these needs.
Reviews
"...Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated. ..." Call Center QA Software
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Leaptree Optimize solved their Contact Center Software needs. Cuspera uses 74 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Efficiency and Increase Sales & Revenue are the most popular business priorities peers achieved using Leaptree Optimize.
Use Cases
Peers recommend Engagement Management , Tracking & Monitoring Communications , Coaching , as the business use cases that they have been most satisfied while using Leaptree Optimize.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Phone Calls and Games |
4.59/5 ★ |
"...Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated. ..." Call Center QA Software |
engaging and following up |
4.51/5 ★ |
"...Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups...." Peer review |
Tracking & Monitoring Communications with Phone Calls, Chat and E-Mail |
3.71/5 ★ |
"...Automate whatever you need to monitor from zoom calls to chats, and email threads...." Call Center QA Software |
Coaching with Phone Calls |
3.80/5 ★ |
"...Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handling calls, all prospect qualification calls), score reps and agents consistently and fairly, provide feedback, and identify areas for coaching...." Peer review |
PEER EXPERIENCES | |
---|---|
Engagement Management with Phone Calls and Games |
4.59/5 ★ |
"...Leaderboards, badges, and other game elements keep the whole team engaged, happy, and motivated. ..." Call Center QA Software |
|
engaging and following up |
4.59/5 ★ |
Tracking & Monitoring Communications with Phone Calls, Chat and E-Mail |
3.71/5 ★ |
"...Automate whatever you need to monitor from zoom calls to chats, and email threads...." Call Center QA Software |
|
Coaching with Phone Calls |
3.80/5 ★ |
"...Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handling calls, all prospect qualification calls), score reps and agents consistently and fairly, provide feedback, and identify areas for coaching...." Peer review |
IT and Other Capabilities
for Leaptree Optimize
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (5) |
Data Import | Read Reviews (5) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (5) |
Data Import | Read Reviews (5) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (11) |
Email Support | Read Reviews (1) |
Chat Support | Read Reviews (1) |
Phone Support | Read Reviews (1) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (11) |
Email Support | Read Reviews (1) |
Chat Support | Read Reviews (1) |
Phone Support | Read Reviews (1) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (5) |
Analytics | Read Reviews (3) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (5) |
Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for Leaptree Optimize
Top Failure Risks for Leaptree Optimize
Vendor Profile Details
Company Name
Leaptree
Company Website
https://leaptree.com/HQ Location
77 Amiens Street, Dublin, 1, IE