Leaptree Optimize Overview

Leaptree Intuitive CX quality assurance standardization platform to empower QA leaders and build trust across your entire organization.

Use Cases

Customers recommend Engagement Management, Tracking & Monitoring Communications, Coaching, as the business use cases that they have been most satisfied with while using Leaptree Optimize.

Other use cases:

  • Sales Call Management
  • Performance Management
  • Helpdesk Management
  • Lead Qualification
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Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Leaptree Optimize.

Other priorities:

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Leaptree Optimize Use-Cases and Business Priorities: Customer Satisfaction Data

Leaptree Optimize works with different mediums / channels such as Phone Calls. Games. Chat etc.

Reviews

"...Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handling calls, all prospect qualification calls), score reps and agents consistently and fairly, provide feedback, and identify areas for coaching...." Peer review

Leaptree Optimize, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Leaptree Optimize Use Cases

Why is Leaptree Optimize the best choice for Engagement Management?

Case Studies

CASE STUDY Medicomp

Medicomp used to spend a lot of time calculating sales commissions with Excel. This was slow and made sales reps unhappy. They switched to Leaptree Incentivize to automate the process. Now, they spen...d 75% less time on commissions. Sales reps can see their performance and earnings in real-time. This has improved team motivation and focus.

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Financial Services

CASE STUDY a financial services organisation

A financial services organization wanted to improve their QA around call performance among sales and support agents. They implemented Leaptree, which was easy to set up and flexible for adding and ad...justing scorecards. This improved QA and the call experience for customers, making it a gamechanger for the organization.

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CASE STUDY ChowNow

ChowNow needed to improve its Quality Assurance process as it was time-consuming and error-prone. They used Excel and Salesforce, which were not efficient for their growing needs. ChowNow chose Leapt...ree Optimize for its compatibility with Salesforce and ease of use. The new tool saved them 90% of the time on quality reporting, reducing the end-of-month reporting time to less than two hours. It also provided deeper insights into quality, allowing for data-driven improvements.

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CASE STUDY Air Canada Cargo

Air Canada Cargo faced challenges with their manual CX Quality Assessment program, which was time-consuming and subjective. They needed a more efficient solution. They implemented Leaptree Optimize, ...a Salesforce native platform, which allowed for easy setup and automation. This led to a 30% reduction in costs and a 25% time saving in scheduling. The system improved efficiency, transparency, and data accuracy, fostering a data-driven culture and enhancing customer service.

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CASE STUDY Air Canada Cargo

Air Canada Cargo faced challenges with their manual CX Quality Assessment program, which was time-consuming and subjective. They needed a more efficient solution. They implemented Leaptree Optimize, ...a Salesforce native platform, which allowed for easy setup and automation. This led to a 30% reduction in costs and a 25% time saving in scheduling. The system improved efficiency, transparency, and data accuracy, fostering a data-driven culture and enhancing team motivation.

Read more →

CASE STUDY ChowNow

ChowNow needed to improve its Quality Assurance process as it expanded globally. They used Excel and Salesforce, which was time-consuming and error-prone. Leaptree Optimize provided a solution that i...ntegrated with Salesforce, making it easy to use and efficient. As a result, ChowNow saved 90% of the time on quality reporting, reducing the end-of-month reporting time to less than two hours. The tool also provided deeper insights into quality, allowing for data-driven improvements.

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Leaptree Optimize Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.31/5 ★

Read Reviews (5)
Analytics

3.80/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.31/5 ★

Read Reviews (5)
Analytics

3.80/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Leaptree Optimize

Top Failure Risks for Leaptree Optimize

Leaptree Ltd Profile

Company Name

Leaptree Ltd

Company Website

https://leaptree.com/

HQ Location

2nd Floor, Castleforbes House, Castleforbes Rd, North Wall, Dublin 1, D01 A8N0

Social

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