Interface | Intelligent Virtual Assistant for Banks and Credit Unions
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Latest Product Updates and Feature Enhancements on Interface
interface.ai Launches Nexus Transforms Contact Center Workflows
Interface.ai launched Nexus, a new CCaaS platform for credit unions and community banks, at the Financial Brand Forum 2026. Nexus uses AI to manage conversations end-to-end, routing only specific tas...ks to human agents, potentially increasing agent capacity by up to 10x and eliminating hold times. This innovation aims to reduce operational costs and improve member experiences, but its success will depend on integration with existing systems and regulatory compliance.
Interface.ai has launched Nexus, a groundbreaking Contact Center as a Service (CCaaS) platform designed for credit unions and community banks. Nexus eliminates traditional call routing by allowing AI... to manage conversations end-to-end, with human judgment integrated seamlessly. This innovation enhances agent capacity and eliminates hold times, transforming contact center operations and economics for financial institutions. Nexus is built on interface.ai's BankGPT platform and is available for immediate deployment.
interface.ai Launches Nexus -- The World's First Fully
Interface.ai has launched Nexus, a groundbreaking Contact Center as a Service (CCaaS) platform designed for credit unions and community banks. Nexus introduces a new model where AI manages conversati...ons end-to-end, with human input integrated seamlessly, eliminating traditional call transfers and hold times. Built on the BankGPT platform, Nexus enhances agent capacity and integrates with existing systems, transforming contact center operations and economics.
interface.ai Launches Nexus Transforms Contact Center Workflows
Interface.ai launched Nexus, a groundbreaking CCaaS platform for credit unions and community banks, at the Financial Brand Forum 2026. Nexus enhances contact center workflows by allowing AI to manage... conversations end-to-end, routing only specific tasks to human agents. This innovation aims to reduce operational costs and improve member experiences by eliminating hold queues and boosting agent capacity tenfold.
interface.ai Launches Nexus -- The World's First Fully Agentic CCaaS ...
Interface.ai has launched Nexus, a revolutionary Contact Center as a Service (CCaaS) platform designed for credit unions and community banks. Nexus eliminates traditional call routing by allowing AI ...to manage conversations end-to-end, with human input integrated seamlessly. This innovation significantly boosts agent capacity and eliminates hold times, transforming contact center operations and economics for financial institutions.
Interface.ai Debuts Agentic AI Collection Tool For Credit Unions
Interface.ai has launched the Smart Collections tool, leveraging agentic AI to help credit unions and community banks manage early-stage delinquencies. This tool aims to enhance automated outreach an...d compliance, preserving member trust while addressing delinquency challenges. It is available for pilot programs and phased rollouts, focusing on consumer products common to these financial institutions.
Interface.ai has launched Smart Collections, an AI-driven solution for credit unions and community banks. This multi-channel collections agent aims to address early-stage delinquencies by automating ...outreach and ensuring compliance. It integrates with popular core banking systems and offers tools for journey orchestration, policy management, and analytics. Smart Collections is available for immediate pilot and phased rollouts.
interface.ai Elevates AI Reliability Standards: Achieves Unprecedented ...
Interface.ai has achieved a 99.99% uptime for its real-time AI platform, setting a new standard for reliability in AI solutions for community financial institutions. This overhaul includes a zero-dow...ntime, self-healing architecture, bulletproof speech intelligence, and total observability, ensuring seamless and stable AI operations. The platform's advancements enhance customer trust and operational efficiency.
interface.ai Unveils Q4 2025 Agentic Banking Release to Accelerate Growth Outcomes for Financial Institutions - markets.businessinsider.com
Interface.ai announced its Q4 2025 product release, enhancing its BankGPT platform for financial institutions. The release includes Agentic Voice Banking, Intelligent Banking, and Agentic Digital Ban...king upgrades, focusing on growth, efficiency, and personalized experiences. Key features are prescriptive analytics, expanded integrations, and multi-turn conversational capabilities. The update aims to drive proactive, outcome-driven banking while ensuring security and compliance.
interface . ai Unveils Industry - First Agentic BankGPT Platform that Moves CX from Convenience to Outcomes IT Business Net
Interface.ai has launched BankGPT, an AI platform designed for credit unions and community banks, featuring Agentic Voice AI, Chat AI, and Employee AI solutions. These tools enhance customer service ...by improving self-service capabilities, member satisfaction, and resolution speed. BankGPT integrates large language models with auditable knowledge, aiming to transform customer experience from convenience to measurable outcomes. Navigator and Red Rocks Credit Unions are early adopters, reporting significant operational improvements.
interface.ai Unveils Industry-First Agentic BankGPT Platform that Moves CX from Convenience to Outcomes
Interface.ai launched BankGPT, an AI platform designed for credit unions and community banks, featuring Agentic Voice AI, Chat AI, and Employee AI solutions. The platform enhances customer experience... by integrating large language models with auditable knowledge, enabling efficient, real-time assistance. Credit unions like Navigator and Red Rocks report improved self-service and member satisfaction. The platform supports seamless integration and governance through the Assemble self-service administration tool.
Strategic Partnerships and Integrations of Interface
interface.ai Disrupts the Status Quo: Only Provider to Unite Elite ...
Interface.ai has joined the Telarus Partner Program, becoming the only provider to integrate elite CCaaS with Agentic AI for community banks. This partnership allows interface.ai to offer advanced AI... solutions, enhancing CCaaS infrastructure with the BankGPT platform. The collaboration aims to provide community financial institutions with robust, scalable technology, improving their service capabilities.
Leadership and Executive Team Updates at Interface
interface.ai Expands Leadership Team with Steve Swanston as
Interface.ai has appointed Steve Swanston as Chief Revenue Officer to lead its global revenue organization. This strategic move aims to enhance the company's impact on financial institutions in North... America by scaling its AI platform. Swanston, with extensive experience in SaaS and fintech, will focus on aligning the company's go-to-market strategy with customer outcomes and growth.
