Higher Logic Thrive Community Overview

Higher-Logic-Online-Community platforms engage members and improve retention. Associations are strengthened through enhanced member interaction.

Use Cases

Customers recommend Engagement Management, Collaboration, Communication Management, as the business use cases that they have been most satisfied with while using Higher Logic Thrive Community.

Other use cases:

  • Enable Mentoring
  • Advertisement
  • Content Sharing
  • Training & Onboarding
  • Customer Feedback Management
  • Sales Call Management
  • Generation Of New Leads
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using Higher Logic Thrive Community.

Other priorities:

  • Increase Sales & Revenue
  • Member Engagement & Retention
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Launch New Products
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Higher Logic Thrive Community Use-Cases and Business Priorities: Customer Satisfaction Data

Higher Logic Thrive Community works with different mediums / channels such as E-Mail.

Higher Logic Thrive Community's features include Personalization, Ticketing, Microsites, etc. and Higher Logic Thrive Community support capabilities include Chat Support, AI Powered, 24/7 Support, etc. also Higher Logic Thrive Community analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’ve used technology, including our online community, our learning management system, and our benchmarking database to empower our members, help them do more for themselves, connect with them, and expand services without expanding staff. We’ve turn...ed MTI around." - Tom Morrison

Peer review evidence (same sources as the product rating summary)

"...Their lean team of one has developed efficient community engagement tactics to increase customer engagement. ..." Case Study Imperva
"...This software is a one stop shop for bringing our customers together to collaborate and learn. . ...." Peer review by Verified Reviewer, Non-Profit Organization Management
"...We used both targeted and random community member lists (depending on how they interact with us and the content we want to share), and our findings are encouraging so far: Open rates have doubled Traditionally slow season has seen improved traffic Targeted emails do significantly better, but both lists saw an increase in interactions Received great feedback Heatmap of Discussion Activity Observed member behavior in the community helped the DEN successfully adjust its member lists and email send times. ..." Case Study Discovery Educator Network

Higher Logic Thrive Community, Zapnito, Bettermode, Socialengine, Forj, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Higher Logic Thrive Community

Top Industries

  • Non-Profit Organization Management
  • Education
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Higher Logic Thrive Community is popular in Non-Profit Organization Management, Education, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Large Enterprise.

Higher Logic Thrive Community Customer wins, Customer success stories, Case studies

How does Higher Logic Thrive Community address your Engagement Management Challenges?

What benefits does Higher Logic Thrive Community offer for Collaboration?

What Are the key features of Higher Logic Thrive Community for Communication Management?

How does Higher Logic Thrive Community facilitate Enable Mentoring?

11 buyers and buying teams have used Cuspera to assess how well Higher Logic Thrive Community solved their Community Management needs. Cuspera uses 1747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

CUSTOMERS TESTIMONIALS
Higher Logic Thrive Community testimonial

Tom Morrison

CEO

Metal Treating Institute

We’ve used technology, including our online community, our learning management system, and our benchmarking database to empower our members, help them do more for themselves, connect with them, and expand services without expanding staff. We’ve turned MTI around. Testimonial By Tom Morrison
Higher Logic Thrive Community testimonial

Michelle Lowry

Director of Community & Member Engagement

Dynamic Communities

Thanks to Higher Logic, we are delivering greater value to our members every day. Meanwhile, we are able to continue to grow our communities at a rapid pace without having to constantly grow our team. This is an excellent return on investment.” Testimonial By Michelle Lowry
Higher Logic Thrive Community testimonial

Kim Fitzsimmons

Chief Marketing and Communications Officer

American Association of Endodontists

Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons
CUSTOMERS TESTIMONIALS
Higher Logic Thrive Community testimonial

Tom Morrison

CEO

Metal Treating Institute

We’ve used technology, including our online community, our learning management system, and our benchmarking database to empower our members, help them do more for themselves, connect with them, and expand services without expanding staff. We’ve turned MTI around. Testimonial By Tom Morrison
Higher Logic Thrive Community testimonial

Michelle Lowry

Director of Community & Member Engagement

Dynamic Communities

Thanks to Higher Logic, we are delivering greater value to our members every day. Meanwhile, we are able to continue to grow our communities at a rapid pace without having to constantly grow our team. This is an excellent return on investment.” Testimonial By Michelle Lowry
Higher Logic Thrive Community testimonial

Kim Fitzsimmons

Chief Marketing and Communications Officer

American Association of Endodontists

Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons
 

F-Secure - Computer & Network Security - Medium

Helsinki, Finland

F-Secure switched to Higher Logic Vanilla after their old community platform stopped updating and became too costly. The migration included nine years of community data and was completed in just week...s, with no disruption to members. F-Secure saw a 20% increase in call deflection savings and found that 47% of customers intend to purchase due to the community. The new platform also enabled future growth with features like gamification. F-Secure now saves money and enjoys better support and innovation.

 

Board - Computer Software - Medium

Chiasso, Switzerland

Board used Higher Logic Vanilla to grow its customer community by 64%. Forum posts increased by 98%. 96% of surveyed members rated their experience as positive. The platform helped Board reduce suppo...rt costs through ticket deflection and improved engagement. Board tracked millions in measurable value from the community. The solution enabled a small team to manage and scale community impact without heavy IT support.

 

Bitdefender - Computer Software - Large

Bucharest, Romania

Higher Logic Vanilla helped Bitdefender revive its online community. Bitdefender saw a 78% increase in new users and a 121% rise in active users. Support response times dropped from over 12 hours to ...just 2 hours. The community now drives organic search traffic and reduces pressure on support teams. Bitdefender uses the community for customer feedback, support, and advocacy.

 

Awardco - Information Technology And Services - Medium

Orem, USA

Awardco used Higher Logic Vanilla to build a customer community. Their goal was to let clients share ideas and solve problems together. This helped reduce support requests and made customers more sel...f-sufficient. Awardco involved users in building the community, leading to high engagement. Over 200 beta users joined and gave positive feedback. Automation and advocacy tools are planned for future growth.

 

Australian College of Mental Health Nurses (ACMHN) - Non Profit Organization Management - Small

Canberra, Australia

Higher Logic Thrive helped the Australian College of Mental Health Nurses connect members across remote areas. Before, members felt disconnected and missed important updates. The platform created a c...entral hub for real-time conversations and resource sharing. Automated emails and discussion forums boosted engagement. Analytics gave insights to improve content and strategy. ACMHN now has a more engaged, informed, and connected community.

 

Australian College of Nursing (ACN) - Non Profit Organization Management - Medium

Canberra, Australia

Australian College of Nursing used Higher Logic’s marketing automation to streamline member emails. They replaced three weekly emails with one dynamic newsletter. Open rates rose from 30% to 35%. Cli...ck rates jumped from 3% to 9%. ACN now gets three times more clicks than industry benchmarks. Members are more engaged and satisfied with fewer, targeted messages.

Frequently Asked Questions(FAQ)

for Higher Logic Thrive Community

What is Higher Logic Thrive Community?

Higher Logic is an ongoing, meaningful interaction with the customers, members, and employees is the foundation for the shared success. It engages the entire audience across every stage of their journey with the powerful online community solution, built for and aligned to the goals.

Higher Logic online communities is a cloud-based engagement platform that boosts customer experience with online communities and marketing automation. It is suited for any business looking to increase customer engagement to drive retention and new revenue. It helps customers to communicate, collaborate and stay in touch with the company. It provides customers access to the knowledgebase. It allows to create customer loyalty, improve customer support and satisfaction. Through this businesses can achieve customer advocacy by word-of-mouth marketing.

It provides custom automated workflows to build on expertise and best practices. Higher logic community supports member interactions at every level and shares ideas to promote the organization’s content and value. It provides advanced analytics that helps to effectively measure conversions and campaign impact.

What is Higher Logic Thrive Community used for?

Higher Logic Thrive Community is a Community Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Engagement Management, Collaboration and Communication Management .

What are the top features of Higher Logic Thrive Community?

Personalization, Ticketing and Microsites are some of the top features of Higher Logic Thrive Community.

Who uses Higher Logic Thrive Community?

Higher Logic Thrive Community is used by Non-Profit Organization Management, Education and Hospital & Health Care among other industries.

What are Higher Logic Thrive Community alternatives?

Zapnito, Bettermode, Socialengine and Forj are popular alternatives for Higher Logic Thrive Community.

Where is Higher Logic Thrive Community located?

Higher Logic Thrive Community is headquartered at 1919 North Lynn Street, Suite 500 Arlington, VA 22209.
lightning

Peers used Higher Logic Thrive Community for engagement management and collaboration

Higher Logic Thrive Community Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.64/5

Read Reviews (3)
Analytics

3.85/5

Read Reviews (57)
Custom Reports

3.02/5

Read Reviews (204)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.64/5

Read Reviews (3)
Analytics

3.85/5

Read Reviews (57)
Custom Reports

3.02/5

Read Reviews (204)

Software Failure Risk Guidance

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for Higher Logic Thrive Community

Overall Risk Meter

Low Medium High

Top Failure Risks for Higher Logic Thrive Community

Higher Logic News

Executive

Higher Logic Names Former IBM Leader Marius Ciortea as Chief Community Officer, Accelerating a New Era of AI-Powered Community Engagement - Business Wire

Higher Logic appoints Marius Ciortea, a former IBM leader, as Chief Community Officer to enhance AI-driven community engagement strategies.

Higher Logic Profile

Company Name

Higher Logic

HQ Location

1919 North Lynn Street, Suite 500 Arlington, VA 22209

Employees

251-500

Social

Financials

PRIVATE