Higher Logic Online Community Overview

Higher Logic is an ongoing, meaningful interaction with the customers, members, and employees is the foundation for the shared success. It engages the entire audience across every stage of their journey with the powerful online community solution, built for and aligned to the goals.

Higher Logic online communities is a cloud-based engagement platform that boosts customer experience with online communities and marketing automation. It is suited for any business looking to increase customer engagement to drive retention and new revenue. It helps customers to communicate, collaborate and stay in touch with the company. It provides customers access to the knowledgebase. It allows to create customer loyalty, improve customer support and satisfaction. Through this businesses can achieve customer advocacy by word-of-mouth marketing.

It provides custom automated workflows to build on expertise and best practices. Higher logic community supports member interactions at every level and shares ideas to promote the organization’s content and value. It provides advanced analytics that helps to effectively measure conversions and campaign impact.

Cuspera Reviews

47 buyers and buying teams have used Cuspera to assess how well Higher Logic Online Community solved their Community Management needs. Cuspera uses 1747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Higher Logic Online Community.

Other priorities:

  • Increase Sales & Revenue
  • Member Engagement & Retention
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Collaboration , Communication Management , as the business use cases that they have been most satisfied while using Higher Logic Online Community.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.76/5

Read Reviews (253)

"...We use the portal to engage individuals in between in-person events, allow them to share content and resources, ask questions and promote blended learning...." Peer review by User
engaging and following up

4.75/5

Read Reviews (225)

Collaboration

4.80/5

Read Reviews (43)

"...It should provide every opportunity for members to share, collaborate, mentor and learn...." Case Study American Associaton for Clinical Chemistry (AACC)
Communication Management with E-Mail

4.39/5

Read Reviews (20)

"...The discussion group system also lets you bring in members who are still wedded to listservs, as it incorporates the ability to send and receive posts to the discussion groups via email...." Peer review by Administrator
sending & publishing communications

4.41/5

Read Reviews (11)

tracking & monitoring communications

3.42/5

Read Reviews (1)

PEER EXPERIENCES
Engagement Management

4.76/5

Read Reviews (253)

"...We use the portal to engage individuals in between in-person events, allow them to share content and resources, ask questions and promote blended learning...." Peer review by User
engaging and following up

4.76/5

Read Reviews (225)

Collaboration

4.80/5

Read Reviews (43)

"...It should provide every opportunity for members to share, collaborate, mentor and learn...." Case Study American Associaton for Clinical Chemistry (AACC)
Communication Management with E-Mail

4.39/5

Read Reviews (20)

"...The discussion group system also lets you bring in members who are still wedded to listservs, as it incorporates the ability to send and receive posts to the discussion groups via email...." Peer review by Administrator
sending & publishing communications

4.39/5

Read Reviews (11)

tracking & monitoring communications

4.39/5

Read Reviews (1)

48+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1747 insights from peers and experts to help you assess how these Higher Logic Online Community use cases fit your Community Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Brett Wangman

President

The Center for Association Growth (TCAG)

Pivoting from an in-person, annual conference to virtual events can seem daunting. Building out a virtual event using Higher Logic made it easier. We created virtual events that engaged members, delivered value, and drove revenue with sponsorship opportunities. Testimonial By Brett Wangman

Brian Wilson

Chief Customer Officer

zenoss

The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers.

Testimonial By Brian Wilson

Georgina (Cannie) Donahue

Director of Community

Pragmatic Institute

The community existed as a lifeline for many of our community members during COVID-19. Everybody was home from the office, everybody was confused, and what better than to be able to say, ‘I have a home for you, and a place to ground yourself during this storm. I’ve got a bunch of other people I can... introduce you to who are working through this as well. Not only will we help you survive, we’ll help you thrive.

Testimonial By Georgina (Cannie) Donahue
CUSTOMERS TESTIMONIALS

Brett Wangman

President

The Center for Association Growth (TCAG)

Pivoting from an in-person, annual conference to virtual events can seem daunting. Building out a virtual event using Higher Logic made it easier. We created virtual events that engaged members, delivered value, and drove revenue with sponsorship opportunities. Testimonial By Brett Wangman

Brian Wilson

Chief Customer Officer

zenoss

The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers.

Testimonial By Brian Wilson

Georgina (Cannie) Donahue

Director of Community

Pragmatic Institute

The community existed as a lifeline for many of our community members during COVID-19. Everybody was home from the office, everybody was confused, and what better than to be able to say, ‘I have a home for you, and a place to ground yourself during this storm. I’ve got a bunch of other people I can... introduce you to who are working through this as well. Not only will we help you survive, we’ll help you thrive.

Testimonial By Georgina (Cannie) Donahue

Case Studies

COMPANY CASE STUDIES
Case Study American Associaton for Clinical Chemistry (AACC)

AACC Online Community Drives Increased Engagement

Read More
Case Study Metal Treating Institute (MTI)

MTI Harnessed Online Community to Digitally Transform

Read More
Case Study American Association of Endodontists

Learn How the American Association of Endodontists Revitalized Their Member Community

Read More

Based on peer insights

Cuspera recommends Higher Logic Online Community for

Use Cases Engagement Management , Collaboration , Communication Management
Medium E-Mail
Features Personalization, Ticketing, Microsites
Business Priorities Scale Best Practices, Acquire Customers, Increase Sales & Revenue
Industries Non-Profit Organization Management, Education, Hospital & Health Care

Popular Business Setting

for Higher Logic Online Community

Top Industries

  • Non-Profit Organization Management
  • Education
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Higher Logic Online Community to Scale best practices and Acquire customers

Peer and Expert Opinion on Features

for Higher Logic Online Community

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.85/5

Read Reviews (81)
Ticketing

3.61/5

Read Reviews (20)
Microsites

3.27/5

Read Reviews (20)
Landing page

4.82/5

Read Reviews (13)
Gamification

3.30/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Personalization

3.85/5

Read Reviews (81)
Ticketing

3.61/5

Read Reviews (20)
Microsites

3.27/5

Read Reviews (20)
Landing page

4.82/5

Read Reviews (13)
Gamification

3.30/5

Read Reviews (11)

IT and Other Capabilities

for Higher Logic Online Community

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.83/5

Read Reviews (34)
Data Import

3.05/5

Read Reviews (82)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.83/5

Read Reviews (34)
Data Import

3.05/5

Read Reviews (82)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.81/5

Read Reviews (22)
24/7 Support

3.60/5

Read Reviews (245)
Phone Support

2.88/5

Read Reviews (15)
Email Support

2.87/5

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.81/5

Read Reviews (22)
24/7 Support

3.60/5

Read Reviews (245)
Phone Support

2.88/5

Read Reviews (15)
Email Support

2.87/5

Read Reviews (18)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.64/5

Read Reviews (3)
Analytics

3.85/5

Read Reviews (57)
Custom Reports

3.02/5

Read Reviews (204)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.64/5

Read Reviews (3)
Analytics

3.85/5

Read Reviews (57)
Custom Reports

3.02/5

Read Reviews (204)

Software Failure Risk Guidance

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for Higher Logic Online Community

Overall Risk Meter

Low Medium High

Top Failure Risks for Higher Logic Online Community

Vendor Profile Details

Company Name

Higher Logic

HQ Location

1919 North Lynn Street, Suite 500 Arlington, VA 22209

Employees

251-500

Social

Financials

Private