Higher Logic Online Community Overview

This is a summary of the comprehensive capabilities and benefits of Higher Logic Online Community based on over 1747 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Higher Logic Online Community, Hivebrite, Packback, Zapnito, inSided community, etc., all belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Higher Logic Online Community is right for your needs? Our Cuspera AI engine can evaluate how Higher Logic Online Community fits your specific business needs, industry, and context. Get your personalized assessment report today.

Higher Logic Online Community supports business activities such as:

  • Engagement Management
  • Collaboration
  • Communication Management
  • Enable Mentoring
  • Advertisement

Higher Logic Online Community can help you with many business goals, such as Scale Best Practices, Acquire Customers, Increase Sales & Revenue, Member Engagement & Retention, Establish Thought Leadership, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Higher Logic Online Community's capabilities include Personalization, Ticketing, Microsites, etc.

Higher Logic Online Community Non-Profit Organization Management Vertical is its biggest customer base.

Reviews

"The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited... access to this intelligence enhances the speed we serve our customers. " - Brian Wilson

Cuspera Reviews

47 buyers and buying teams have used Cuspera to assess how well Higher Logic Online Community solved their Community Management needs. Cuspera uses 1747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Higher Logic Online Community.

Other priorities:

  • Increase Sales & Revenue
  • Member Engagement & Retention
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Collaboration , Communication Management , as the business use cases that they have been most satisfied while using Higher Logic Online Community.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.76/5

Read Reviews (253)

"...ASHP Connect provides members with the social collaboration and engagement tools they want and helps staff improve operational effectiveness and drive brand value. ..." Case Study The American Society of Health-System Pharmacists (ASHP)
engaging and following up

4.75/5

Read Reviews (225)

"...Customers are engaged, and have started doing a lot of self-support. ...."
Collaboration

4.80/5

Read Reviews (43)

"...ASAE members have found that Collaborate features conversations and interactions that are deeper and more robust. ..." Case Study The American Society of Association Executives (ASAE)
Communication Management with E-Mail

4.39/5

Read Reviews (20)

"...Seed questions for each major community PPAI sent a Google form (instead of sending individual emails) to members with the question, What s one thing you d want to ask other members?..." Case Study Promotional Products Association International (PPAI)
sending & publishing communications

4.41/5

Read Reviews (11)

"...Strengthened engagement: The number of messages posted to discussion groups increased in activity by 30 percent over the previous listservs Volunteer Town Square: ASAE manages volunteer leaders, committees, councils and ad hoc projects through this portal, where members can nd new volunteer opportunities, browse volunteer categories and commitments, and set up project alerts ..."
tracking & monitoring communications

3.42/5

Read Reviews (1)

"...We're able to send large quantities of emails and track open/click data...."
PEER EXPERIENCES
Engagement Management

4.76/5

Read Reviews (253)

"...ASHP Connect provides members with the social collaboration and engagement tools they want and helps staff improve operational effectiveness and drive brand value. ..." Case Study The American Society of Health-System Pharmacists (ASHP)
engaging and following up

4.76/5

Read Reviews (225)

Collaboration

4.80/5

Read Reviews (43)

"...ASAE members have found that Collaborate features conversations and interactions that are deeper and more robust. ..." Case Study The American Society of Association Executives (ASAE)
Communication Management with E-Mail

4.39/5

Read Reviews (20)

"...Seed questions for each major community PPAI sent a Google form (instead of sending individual emails) to members with the question, What s one thing you d want to ask other members?..." Case Study Promotional Products Association International (PPAI)
sending & publishing communications

4.39/5

Read Reviews (11)

tracking & monitoring communications

4.39/5

Read Reviews (1)

48+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1747 insights from peers and experts to help you assess how these Higher Logic Online Community use cases fit your Community Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Brian Wilson

Chief Customer Officer

zenoss

The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers.

Testimonial By Brian Wilson

Georgina (Cannie) Donahue

Director of Community

Pragmatic Institute

The community existed as a lifeline for many of our community members during COVID-19. Everybody was home from the office, everybody was confused, and what better than to be able to say, ‘I have a home for you, and a place to ground yourself during this storm. I’ve got a bunch of other people I can... introduce you to who are working through this as well. Not only will we help you survive, we’ll help you thrive.

Testimonial By Georgina (Cannie) Donahue

Kim Fitzsimmons

Chief Marketing and Communications Officer

American Association of Endodontists

Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons
CUSTOMERS TESTIMONIALS

Brian Wilson

Chief Customer Officer

zenoss

The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers.

Testimonial By Brian Wilson

Georgina (Cannie) Donahue

Director of Community

Pragmatic Institute

The community existed as a lifeline for many of our community members during COVID-19. Everybody was home from the office, everybody was confused, and what better than to be able to say, ‘I have a home for you, and a place to ground yourself during this storm. I’ve got a bunch of other people I can... introduce you to who are working through this as well. Not only will we help you survive, we’ll help you thrive.

Testimonial By Georgina (Cannie) Donahue

Kim Fitzsimmons

Chief Marketing and Communications Officer

American Association of Endodontists

Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons

Case Studies

COMPANY CASE STUDIES
Case Study The American Society of Association Executives (ASAE)

Engage Your Membership with Social Technology

Read More
Case Study Professionals Australia

Professionals Australia Delivers Better Member Results and Reaches New Levels of Growth

Read More
Case Study Promotional Products Association International (PPAI)

Learn how PPAI wanted to find a way to show members the real value of their membership.

Read More

Based on peer insights

Cuspera recommends Higher Logic Online Community for

Use Cases Engagement Management , Collaboration , Communication Management
Medium E-Mail
Features Personalization, Ticketing, Microsites
Business Priorities Scale Best Practices, Acquire Customers, Increase Sales & Revenue
Industries Non-Profit Organization Management, Education, Hospital & Health Care

Frequently Asked Questions(FAQ)

for Higher Logic Online Community

What is Higher Logic Online Community?

Higher Logic is an ongoing, meaningful interaction with the customers, members, and employees is the foundation for the shared success. It engages the entire audience across every stage of their journey with the powerful online community solution, built for and aligned to the goals.

What is Higher Logic Online Community used for?

Higher Logic Online Community is a Community Management Software mainly used by its customers to Scale Best Practices and Acquire Customers by Engagement Management, Collaboration and Communication Management .

What are the top features of Higher Logic Online Community?

Personalization, Ticketing and Microsites are some of the top features of Higher Logic Online Community.

Who uses Higher Logic Online Community?

Higher Logic Online Community is used by Non-Profit Organization Management, Education and Hospital & Health Care among other industries.

What are Higher Logic Online Community alternatives?

Hivebrite, Packback, Zapnito and InSided Community are popular alternatives for Higher Logic Online Community.

Where is Higher Logic Online Community located?

Higher Logic Online Community is headquartered at 1919 North Lynn Street, Suite 500 Arlington, VA 22209.

Popular Business Setting

for Higher Logic Online Community

Top Industries

  • Non-Profit Organization Management
  • Education
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Higher Logic Online Community to Scale best practices and Acquire customers

Peer and Expert Opinion on Features

for Higher Logic Online Community

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.85/5

Read Reviews (81)
Ticketing

3.61/5

Read Reviews (20)
Microsites

3.27/5

Read Reviews (20)
Landing page

4.82/5

Read Reviews (13)
Gamification

3.30/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Personalization

3.85/5

Read Reviews (81)
Ticketing

3.61/5

Read Reviews (20)
Microsites

3.27/5

Read Reviews (20)
Landing page

4.82/5

Read Reviews (13)
Gamification

3.30/5

Read Reviews (11)

IT and Other Capabilities

for Higher Logic Online Community

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.83/5

Read Reviews (34)
Data Import

3.05/5

Read Reviews (82)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.83/5

Read Reviews (34)
Data Import

3.05/5

Read Reviews (82)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.81/5

Read Reviews (22)
24/7 Support

3.60/5

Read Reviews (245)
Phone Support

2.88/5

Read Reviews (15)
Email Support

2.87/5

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.81/5

Read Reviews (22)
24/7 Support

3.60/5

Read Reviews (245)
Phone Support

2.88/5

Read Reviews (15)
Email Support

2.87/5

Read Reviews (18)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.64/5

Read Reviews (3)
Analytics

3.85/5

Read Reviews (57)
Custom Reports

3.02/5

Read Reviews (204)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.64/5

Read Reviews (3)
Analytics

3.85/5

Read Reviews (57)
Custom Reports

3.02/5

Read Reviews (204)

Software Failure Risk Guidance

?

for Higher Logic Online Community

Overall Risk Meter

Low Medium High

Top Failure Risks for Higher Logic Online Community

Vendor Profile Details

Company Name

Higher Logic

HQ Location

1919 North Lynn Street, Suite 500 Arlington, VA 22209

Employees

251-500

Social

Financials

PRIVATE