Higher Logic Online Community Overview
Higher Logic is an ongoing, meaningful interaction with the customers, members, and employees is the foundation for the shared success. It engages the entire audience across every stage of their journey with the powerful online community solution, built for and aligned to the goals.
Higher Logic online communities is a cloud-based engagement platform that boosts customer experience with online communities and marketing automation. It is suited for any business looking to increase customer engagement to drive retention and new revenue. It helps customers to communicate, collaborate and stay in touch with the company. It provides customers access to the knowledgebase. It allows to create customer loyalty, improve customer support and satisfaction. Through this businesses can achieve customer advocacy by word-of-mouth marketing.
It provides custom automated workflows to build on expertise and best practices. Higher logic community supports member interactions at every level and shares ideas to promote the organization’s content and value. It provides advanced analytics that helps to effectively measure conversions and campaign impact.
Cuspera Reviews
47 buyers and buying teams have used Cuspera to assess how well Higher Logic Online Community solved their Community Management needs. Cuspera uses 1747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Higher Logic Online Community.
Use Cases
Peers recommend Engagement Management , Collaboration , Communication Management , as the business use cases that they have been most satisfied while using Higher Logic Online Community.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.76/5 ★ |
"...Customers are engaged, and have started doing a lot of self-support. ...." Peer review by Kendall J., Technical Writer, Computer Software |
| engaging and following up |
4.75/5 ★ |
"...Will and the staff gathered these seed questions to spark interest in case engagement started out slow on the community. ..." Case Study Promotional Products Association International (PPAI) |
| Collaboration |
4.80/5 ★ |
"...HL platform allows our global membership to collaborate and network...." Peer review by Maral B, Membership Engagement Project Manager, Pharmaceuticals |
| Communication Management with E-Mail |
4.39/5 ★ |
"...Now, Professionals Australia can use a modern, digital approach to send personalised messages to each member segment, reaching them with the right message at the right time to drive more measurable action...." Case Study Professionals Australia |
| sending & publishing communications |
4.41/5 ★ |
"...Crowdsourcing, and sending so many emails...." Peer review by Executive Sponsor |
| tracking & monitoring communications |
3.42/5 ★ |
"...We're able to send large quantities of emails and track open/click data...." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.76/5 ★ |
"...Customers are engaged, and have started doing a lot of self-support. ...." Peer review by Kendall J., Technical Writer, Computer Software |
|
| engaging and following up |
4.76/5 ★ |
| Collaboration |
4.80/5 ★ |
"...HL platform allows our global membership to collaborate and network...." Peer review by Maral B, Membership Engagement Project Manager, Pharmaceuticals |
|
| Communication Management with E-Mail |
4.39/5 ★ |
"...Now, Professionals Australia can use a modern, digital approach to send personalised messages to each member segment, reaching them with the right message at the right time to drive more measurable action...." Case Study Professionals Australia |
|
| sending & publishing communications |
4.39/5 ★ |
| tracking & monitoring communications |
4.39/5 ★ |
48+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1747 insights from peers and experts to help you assess how these Higher Logic Online Community use cases fit your Community Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers. |
|
We’ve used technology, including our online community, our learning management system, and our benchmarking database to empower our members, help them do more for themselves, connect with them, and expand services without expanding staff. We’ve turned MTI around. Testimonial By Tom Morrison |
|
Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brian Wilson Chief Customer Officer zenoss |
The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers. |
|
Tom Morrison CEO Metal Treating Institute |
We’ve used technology, including our online community, our learning management system, and our benchmarking database to empower our members, help them do more for themselves, connect with them, and expand services without expanding staff. We’ve turned MTI around. Testimonial By Tom Morrison |
|
Kim Fitzsimmons Chief Marketing and Communications Officer American Association of Endodontists |
Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons |
Popular Business Setting
for Higher Logic Online Community
Top Industries
- Non-Profit Organization Management
- Education
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Higher Logic Online Community to Scale best practices and Acquire customers
Higher Logic Online Community Alternatives
Peer and Expert Opinion on Features
for Higher Logic Online Community
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (81) |
| Ticketing | Read Reviews (20) |
| Microsites | Read Reviews (20) |
| Landing page | Read Reviews (13) |
| Gamification | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (81) |
| Ticketing | Read Reviews (20) |
| Microsites | Read Reviews (20) |
| Landing page | Read Reviews (13) |
| Gamification | Read Reviews (11) |
IT and Other Capabilities
for Higher Logic Online Community
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (82) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (82) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (245) |
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (245) |
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (18) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (57) |
| Custom Reports | Read Reviews (204) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (57) |
| Custom Reports | Read Reviews (204) |
Software Failure Risk Guidance
?for Higher Logic Online Community
Overall Risk Meter
Top Failure Risks for Higher Logic Online Community
Vendor Profile Details
Company Name
Higher Logic
Company Website
https://www.higherlogic.com/HQ Location
1919 North Lynn Street, Suite 500 Arlington, VA 22209
Employees
251-500
Social
Financials
Private
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