Higher Logic Online Community Overview

Higher Logic is an ongoing, meaningful interaction with the customers, members, and employees is the foundation for the shared success. It engages the entire audience across every stage of their journey with the powerful online community solution, built for and aligned to the goals.

Higher Logic online communities is a cloud-based engagement platform that boosts customer experience with online communities and marketing automation. It is suited for any business looking to increase customer engagement to drive retention and new revenue. It helps customers to communicate, collaborate and stay in touch with the company. It provides customers access to the knowledgebase. It allows to create customer loyalty, improve customer support and satisfaction. Through this businesses can achieve customer advocacy by word-of-mouth marketing.

It provides custom automated workflows to build on expertise and best practices. Higher logic community supports member interactions at every level and shares ideas to promote the organization’s content and value. It provides advanced analytics that helps to effectively measure conversions and campaign impact.

Cuspera Reviews

47 buyers and buying teams have used Cuspera to assess how well Higher Logic Online Community solved their Community Management needs. Cuspera uses 1747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Higher Logic Online Community.

Other priorities:

  • Increase Sales & Revenue
  • Member Engagement & Retention
  • Establish Thought Leadership
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Improve Efficiency
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Launch New Products
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Collaboration , Communication Management , as the business use cases that they have been most satisfied while using Higher Logic Online Community.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.76/5

Read Reviews (253)

"...Customers are engaged, and have started doing a lot of self-support. ...."
engaging and following up

4.75/5

Read Reviews (225)

"...Will and the staff gathered these seed questions to spark interest in case engagement started out slow on the community. ..."
Collaboration

4.80/5

Read Reviews (43)

"...HL platform allows our global membership to collaborate and network...."
Communication Management with E-Mail

4.39/5

Read Reviews (20)

"...Now, Professionals Australia can use a modern, digital approach to send personalised messages to each member segment, reaching them with the right message at the right time to drive more measurable action...." Case Study Professionals Australia
sending & publishing communications

4.41/5

Read Reviews (11)

"...Crowdsourcing, and sending so many emails...."
tracking & monitoring communications

3.42/5

Read Reviews (1)

"...We're able to send large quantities of emails and track open/click data...."
PEER EXPERIENCES
Engagement Management

4.76/5

Read Reviews (253)

"...Customers are engaged, and have started doing a lot of self-support. ...." Peer review by Kendall J., Technical Writer, Computer Software
engaging and following up

4.76/5

Read Reviews (225)

Collaboration

4.80/5

Read Reviews (43)

"...HL platform allows our global membership to collaborate and network...." Peer review by Maral B, Membership Engagement Project Manager, Pharmaceuticals
Communication Management with E-Mail

4.39/5

Read Reviews (20)

"...Now, Professionals Australia can use a modern, digital approach to send personalised messages to each member segment, reaching them with the right message at the right time to drive more measurable action...." Case Study Professionals Australia
sending & publishing communications

4.39/5

Read Reviews (11)

tracking & monitoring communications

4.39/5

Read Reviews (1)

48+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1747 insights from peers and experts to help you assess how these Higher Logic Online Community use cases fit your Community Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Brian Wilson

Chief Customer Officer

zenoss

The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers.

Testimonial By Brian Wilson

Tom Morrison

CEO

Metal Treating Institute

We’ve used technology, including our online community, our learning management system, and our benchmarking database to empower our members, help them do more for themselves, connect with them, and expand services without expanding staff. We’ve turned MTI around. Testimonial By Tom Morrison

Kim Fitzsimmons

Chief Marketing and Communications Officer

American Association of Endodontists

Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons
CUSTOMERS TESTIMONIALS

Brian Wilson

Chief Customer Officer

zenoss

The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers.

Testimonial By Brian Wilson

Tom Morrison

CEO

Metal Treating Institute

We’ve used technology, including our online community, our learning management system, and our benchmarking database to empower our members, help them do more for themselves, connect with them, and expand services without expanding staff. We’ve turned MTI around. Testimonial By Tom Morrison

Kim Fitzsimmons

Chief Marketing and Communications Officer

American Association of Endodontists

Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons

Case Studies

COMPANY CASE STUDIES
Case Study The American Society of Association Executives (ASAE)

Engage Your Membership with Social Technology

Read More
Case Study American Gear Manufacturing Association (AGMA)

Learn how AGMA is using its integrated LMS and community to provide more value to its members in the way they need it.

Read More
Case Study Customer Experience Professionals Association (CXPA)

CXPA Elevates the Customer Experience with Community

Read More

Based on peer insights

Cuspera recommends Higher Logic Online Community for

Use Cases Engagement Management , Collaboration , Communication Management
Medium E-Mail
Features Personalization, Ticketing, Microsites
Business Priorities Scale Best Practices, Acquire Customers, Increase Sales & Revenue
Industries Non-Profit Organization Management, Education, Hospital & Health Care

Popular Business Setting

for Higher Logic Online Community

Top Industries

  • Non-Profit Organization Management
  • Education
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Peers used Higher Logic Online Community to Scale best practices and Acquire customers

Peer and Expert Opinion on Features

for Higher Logic Online Community

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

3.85/5

Read Reviews (81)
Ticketing

3.61/5

Read Reviews (20)
Microsites

3.27/5

Read Reviews (20)
Landing page

4.82/5

Read Reviews (13)
Gamification

3.30/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Personalization

3.85/5

Read Reviews (81)
Ticketing

3.61/5

Read Reviews (20)
Microsites

3.27/5

Read Reviews (20)
Landing page

4.82/5

Read Reviews (13)
Gamification

3.30/5

Read Reviews (11)

IT and Other Capabilities

for Higher Logic Online Community

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.83/5

Read Reviews (34)
Data Import

3.05/5

Read Reviews (82)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.83/5

Read Reviews (34)
Data Import

3.05/5

Read Reviews (82)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.81/5

Read Reviews (22)
24/7 Support

3.60/5

Read Reviews (245)
Phone Support

2.88/5

Read Reviews (15)
Email Support

2.87/5

Read Reviews (18)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

3.81/5

Read Reviews (22)
24/7 Support

3.60/5

Read Reviews (245)
Phone Support

2.88/5

Read Reviews (15)
Email Support

2.87/5

Read Reviews (18)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.64/5

Read Reviews (3)
Analytics

3.85/5

Read Reviews (57)
Custom Reports

3.02/5

Read Reviews (204)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.64/5

Read Reviews (3)
Analytics

3.85/5

Read Reviews (57)
Custom Reports

3.02/5

Read Reviews (204)

Software Failure Risk Guidance

?

for Higher Logic Online Community

Overall Risk Meter

Low Medium High

Top Failure Risks for Higher Logic Online Community

Vendor Profile Details

Company Name

Higher Logic

HQ Location

1919 North Lynn Street, Suite 500 Arlington, VA 22209

Employees

251-500

Social

Financials

Private