Higher Logic Online Community Overview
Higher Logic is an ongoing, meaningful interaction with the customers, members, and employees is the foundation for the shared success. It engages the entire audience across every stage of their journey with the powerful online community solution, built for and aligned to the goals.
Higher Logic online communities is a cloud-based engagement platform that boosts customer experience with online communities and marketing automation. It is suited for any business looking to increase customer engagement to drive retention and new revenue. It helps customers to communicate, collaborate and stay in touch with the company. It provides customers access to the knowledgebase. It allows to create customer loyalty, improve customer support and satisfaction. Through this businesses can achieve customer advocacy by word-of-mouth marketing.
It provides custom automated workflows to build on expertise and best practices. Higher logic community supports member interactions at every level and shares ideas to promote the organization’s content and value. It provides advanced analytics that helps to effectively measure conversions and campaign impact.
Cuspera Reviews
47 buyers and buying teams have used Cuspera to assess how well Higher Logic Online Community solved their Community Management needs. Cuspera uses 1747 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.
Business Priorities
Scale Best Practices and Acquire Customers are the most popular business priorities peers achieved using Higher Logic Online Community.
Use Cases
Peers recommend Engagement Management , Collaboration , Communication Management , as the business use cases that they have been most satisfied while using Higher Logic Online Community.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.76/5 ★ |
"...Higher Logic are great partners who really helped us hone our strategy for building engagement and facilitating connections...." Peer review by Bilal M, CRM Technical Manager, Information Technology and Services |
| engaging and following up |
4.75/5 ★ |
"...I like all of the options it allows me to utilize to engage our users...." Peer review by Toni S., Assoicate |
| Collaboration |
4.80/5 ★ |
"...it brings people together and gives them a place to be a community, plus bonus workspace collaboration tool. ...." Peer review by Natasha C., Coordinator, Airline Distribution Standards |
| Communication Management with E-Mail |
4.39/5 ★ |
"...From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience...." Case Study The National Association of School Nurses (NASN) |
| sending & publishing communications |
4.41/5 ★ |
"...Now, Professionals Australia can use a modern, digital approach to send personalised messages to each member segment, reaching them with the right message at the right time to drive more measurable action...." Case Study Professionals Australia |
| tracking & monitoring communications |
3.42/5 ★ |
"...We're able to send large quantities of emails and track open/click data...." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.76/5 ★ |
"...Higher Logic are great partners who really helped us hone our strategy for building engagement and facilitating connections...." Peer review by Bilal M, CRM Technical Manager, Information Technology and Services |
|
| engaging and following up |
4.76/5 ★ |
| Collaboration |
4.80/5 ★ |
"...it brings people together and gives them a place to be a community, plus bonus workspace collaboration tool. ...." Peer review by Natasha C., Coordinator, Airline Distribution Standards |
|
| Communication Management with E-Mail |
4.39/5 ★ |
"...From the initial web visit to renewal and ongoing engagement, we help you track and manage interactions along each stage of the digital customer experience...." Case Study The National Association of School Nurses (NASN) |
|
| sending & publishing communications |
4.39/5 ★ |
| tracking & monitoring communications |
4.39/5 ★ |
48+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1747 insights from peers and experts to help you assess how these Higher Logic Online Community use cases fit your Community Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers. |
|
Our ideas of listening to our users, connecting the dots between what they need and want, and what we produce—it’s all become a reality. Testimonial By Elizabeth Moris |
|
Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brian Wilson Chief Customer Officer zenoss |
The choice of our new community platform was key in enabling our users to innovate and overcome challenges by leveraging the collective intelligence of the group. With the level of complexity in modern IT environments, having immediate and unlimited access to this intelligence enhances the speed we... serve our customers. |
|
Elizabeth Moris Marketing Communications Manager Regulatory Affairs Professionals Society |
Our ideas of listening to our users, connecting the dots between what they need and want, and what we produce—it’s all become a reality. Testimonial By Elizabeth Moris |
|
Kim Fitzsimmons Chief Marketing and Communications Officer American Association of Endodontists |
Our community is such a good listening tool for the association staff, helping us understand where members’ priorities are. It’s also great tool for introducing us to members who we don’t know much about. It gives our members a forum where they can be heard by the association and other members. Testimonial By Kim Fitzsimmons |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study MUSE InternationalRead More |
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Case Study ZenossRead More |
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Case Study Jama SoftwareRead More |
Frequently Asked Questions(FAQ)
for Higher Logic Online Community
What is Higher Logic Online Community?
What is Higher Logic Online Community used for?
What are the top features of Higher Logic Online Community?
Who uses Higher Logic Online Community?
What are Higher Logic Online Community alternatives?
Where is Higher Logic Online Community located?
Popular Business Setting
for Higher Logic Online Community
Top Industries
- Non-Profit Organization Management
- Education
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used Higher Logic Online Community to Scale best practices and Acquire customers
Higher Logic Online Community Alternatives
Peer and Expert Opinion on Features
for Higher Logic Online Community
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (81) |
| Ticketing | Read Reviews (20) |
| Microsites | Read Reviews (20) |
| Landing page | Read Reviews (13) |
| Gamification | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (81) |
| Ticketing | Read Reviews (20) |
| Microsites | Read Reviews (20) |
| Landing page | Read Reviews (13) |
| Gamification | Read Reviews (11) |
IT and Other Capabilities
for Higher Logic Online Community
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (82) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (34) |
| Data Import | Read Reviews (82) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (245) |
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (18) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (22) |
| 24/7 Support | Read Reviews (245) |
| Phone Support | Read Reviews (15) |
| Email Support | Read Reviews (18) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (57) |
| Custom Reports | Read Reviews (204) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (57) |
| Custom Reports | Read Reviews (204) |
Software Failure Risk Guidance
?for Higher Logic Online Community
Overall Risk Meter
Top Failure Risks for Higher Logic Online Community
Vendor Profile Details
Company Name
Higher Logic
Company Website
https://www.higherlogic.com/HQ Location
1919 North Lynn Street, Suite 500 Arlington, VA 22209
Employees
251-500
Social
Financials
Private
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