A platform for developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and others with a unified API
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Latest Product Updates and Feature Enhancements on Gupshup
Truecaller Partners with Gupshup for Business Messaging
Gupshup partners with Truecaller to enhance business messaging services for enterprises in India, Egypt, Nigeria, and South Africa. The collaboration allows Gupshup to offer Truecaller's Business Mes...saging, enabling businesses to engage customers with verified, media-rich messages. This integration aims to improve business-to-consumer communication beyond traditional SMS, supporting functions like secure OTP delivery and feedback collection.
Gupshup introduces Superagent, an autonomous AI engine for scalable customer engagement
Gupshup has launched Superagent, an autonomous AI engine designed to enhance customer engagement across multiple platforms, including WhatsApp and Instagram. The system automates business processes, ...supports multiple languages, and adapts strategies based on context. Additionally, Gupshup introduced Superclaw, a self-hosted version emphasizing data privacy, suitable for SMEs and regulated sectors.
Gupshup launches new super-agent for autonomous customer engagement
Gupshup has launched Superagent, an autonomous AI agent for scalable customer engagement across messaging and voice channels. It offers full-stack orchestration, enabling businesses to automate custo...mer interactions and optimize outcomes. Superagent leverages Gupshups extensive messaging infrastructure and domain expertise, providing context-aware decisions and customized solutions for various industries. A self-hosted version, Superclaw, is also available for enhanced security and data privacy.
India's Gupshup launches AI agent for customer chats
Gupshup has launched Superagent, an AI tool for managing customer conversations across platforms like WhatsApp and SMS, and Superclaw, a self-hosted version for enterprises in regulated sectors. Thes...e products mark Gupshup's shift from messaging to AI-driven solutions, competing with companies like Twilio and Google.
Gupshup Launches 'Superagent' to Drive Autonomous Customer ...
Gupshup has launched 'Superagent,' an autonomous AI system for managing customer conversations across various messaging and voice channels. This platform acts as a full-stack orchestrator, enabling b...usinesses to design campaigns, manage customer journeys, and optimize performance through a single interface. It supports multiple communication channels and languages, leveraging Gupshup's infrastructure that handles billions of messages monthly.
Gupshup Unveils Gupshup Superagent, an Autonomous AI Agent
Gupshup has launched Gupshup Superagent, an autonomous AI tool designed to enhance customer interactions across platforms like WhatsApp and Instagram. This tool manages the entire customer journey, f...rom marketing to payment processing, and is built for scalability and security. Beta users reported significant efficiency gains and higher conversion rates. The tool supports diverse industries and can be integrated with existing AI solutions.
India's Gupshup Launches AI Agent SuperAgent for Multi-Channel Customer ...
Gupshup.ai has launched SuperAgent, an AI agent designed for multi-channel customer engagement. This new product aims to enhance sales, marketing, and customer support by leveraging autonomous AI cap...abilities.
Gupshup Launches Superagent: the Autonomous AI Agent for Customer Conversations at Scale
Gupshup.ai has launched Superagent, an autonomous AI agent designed to enhance customer conversations at scale. This new product aims to streamline interactions in sales, marketing, and customer supp...ort, leveraging AI to improve efficiency and engagement.
Gupshup Launches Superagent for Customer Conversations at Scale
Gupshup has launched Superagent, an autonomous AI agent designed to manage customer conversations across multiple messaging and voice channels. Superagent leverages Gupshup's extensive cPaaS experien...ce to automate infrastructure, campaign management, and transaction processing, aiming to enhance enterprise communication and commerce. Additionally, Superclaw, a self-hosted variant, is introduced for SMEs and privacy-focused organizations.
Strategic Partnerships and Integrations of Gupshup
Truecaller
Truecaller and Gupshup partner to expand business messaging
Gupshup and Truecaller have partnered to enhance business messaging by integrating Gupshup's AI and messaging capabilities with Truecaller's verified messaging environment. This collaboration aims to... offer enterprises richer, interactive communication channels, improving customer engagement and trust across India and international markets.
Gupshup and Truecaller have formed a strategic partnership to enhance business-to-consumer communication through Truecaller Business Messaging. This collaboration aims to modernize messaging by integ...rating rich media and secure, verified sender identities, improving customer engagement globally. The partnership leverages Gupshup's market reach and Truecaller's technology to offer a trusted, interactive communication channel for enterprises.
Truecaller Partners Gupshup for Business Messaging Expansion
Truecaller and Gupshup have formed a strategic partnership to enhance business messaging globally. This collaboration leverages Truecaller's Business Messaging platform, enabling enterprises to engag...e with customers through secure, rich-media interactions. The partnership aims to modernize business-to-consumer communication, offering features like verified sender identity and action-driven connectivity across multiple international markets.
Gupshup India reported a 52% drop in profits for FY25, with revenue declining by 5.3% to Rs 1,943 crore. Despite its unicorn status and significant investments, the company faces challenges in mainta...ining growth amidst a competitive conversational AI market. The focus is now on financial discipline and operational efficiency to regain momentum.
Gupshup India reported a 5.3% decline in revenue to Rs 1,943 crore for FY25, down from Rs 2,051 crore in FY24, and a profit drop of over 50%. The slowdown reflects challenges in balancing growth and ...profitability amid rising operational costs and intensified competition. Despite this, Gupshup remains a key player in conversational AI, focusing on AI innovation, global expansion, cost optimization, and strategic partnerships to stabilize profitability and drive future growth.
Gupshup FY25 India revenue falls 5.3% and profit ?26 cr
Gupshup's India revenue for FY25 decreased by 5.3% to 1,943 crore, with profits halving to 26 crore. The company cited increased miscellaneous costs and employee benefits as major expenses. With a ne...w CFO, Ravi Dugar, Gupshup aims to enhance financial discipline and growth strategies.
Gupshup India's profit falls 52% amid flat scale in FY25
Gupshup India reported a 52% decline in profits for FY25, with revenue from operations dropping 5.3% to Rs 1,943 crore. Despite stable expenses, the company's net profits fell to Rs 26 crore. Gupshup...'s focus on financial discipline and efficiency is expected to support future growth.
Gupshup has promoted Niyati Agarwal to Vice President - Product, Platform. Agarwal has been with Gupshup for over five years, previously serving as Senior Director - Platform Strategy. Her promotion ...marks a significant step in her career, reflecting her contributions to product development and platform initiatives.
Niyati Agarwal promoted to Vice President – Product & Platform at Gupshup
Niyati Agarwal has been promoted to Vice President - Product & Platform at Gupshup. Previously, she was the Senior Director - Platform Strategy. Agarwal has over ten years of experience in platform d...evelopment, including product strategy and AI tools.
Gupshup Appoints Ravi Dugar As CFO To Drive Global Growth Strategy
Gupshup has appointed Ravi Dugar as Chief Financial Officer to lead its financial strategy and support global expansion. Dugar, with extensive experience in financial leadership, will oversee long-te...rm planning, capital allocation, and investor relations. He will also collaborate on strategic initiatives like partnerships and acquisitions.
Gupshup appoints Ravi Dugar as Chief Financial Officer
Gupshup has appointed Ravi Dugar as its new Chief Financial Officer. Dugar, with extensive finance leadership experience, will oversee financial strategy, capital allocation, and investor engagement ...as Gupshup expands its conversational AI platform globally.
Gupshup Appoints Ravi Dugar as CFO to Power Its Next Growth Phase
Gupshup has appointed Ravi Dugar as its new Chief Financial Officer. Dugar brings nearly 20 years of financial leadership experience, having previously held senior roles at Bharti Airtel, Livguard En...ergy Technologies, and Awfis. At Gupshup, he will lead financial strategy, capital allocation, and investor engagement, signaling the company's focus on scaling its conversational AI platform globally and potentially preparing for an IPO.
Gupshup Ropes In Ex-Awfis Executive Ravi Dugar As CFO
Gupshup has appointed Ravi Dugar, former CFO of Awfis, as its new CFO. Dugar will focus on financial planning, capital allocation, and strategic initiatives, including potential partnerships and acqu...isitions. His experience with IPOs is expected to aid Gupshup's growth and possible future IPO plans in India. The company is enhancing its AI capabilities and expanding enterprise adoption.
