Real-World Case Studies and Customer Success Stories with FieldConnect

FieldConnect helped Maxson Associates cut billing cycles from weeks to days. The company reduced payroll processing from three days to... half a day. Technicians now spend more time in the field, not delivering paperwork. Maxson saw record invoicing in the last four months. The field service management solution improved efficiency and reduced paper use. Real-time service call verification sped up invoicing and boosted revenue.
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FieldConnect helped Moore’s Electrical and Mechanical Construction, Inc. improve field service management. The company needed better tools for their 100... service technicians. FieldConnect’s real-time integration with Microsoft Dynamics SL made information sharing faster and more accurate. Technicians now access site history, manage forms, and track time easily. Communication improved across offices and with field staff. The billing cycle is shorter and cash flow improved. Technicians can close jobs and send reports to customers right away.
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FieldConnect helped Admore Air Conditioning Corp. improve service workflows. The company moved from paper to electronic work orders. FieldConnect gave... real-time access to job data for both office and field staff. Invoices are no longer missed and times are logged correctly. Faster invoice turnaround sped up billing and reduced lost paperwork. The system is user-friendly and integrates with Vista by Viewpoint, removing duplicate data entry.
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FieldAccess by FieldConnect helped KDC Construction replace paper time cards with a mobile solution. KDC integrated FieldAccess with Sage 300... Construction & Real Estate. This change saved $4400 per week by cutting manual time entry and manager reconciliation. The company also saved time and money by removing manual payroll data entry. KDC expanded their team, hiring four more technicians after using FieldAccess.
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FieldConnect helped Wilson Electric improve field service operations by integrating with Dexter + Chaney’s Spectrum construction management system. Wilson Electric used... FieldAccess, FieldDispatch, and FieldGateway to connect field technicians and dispatchers. The integration gave field teams instant access to job information and let the back office see real-time updates. Wilson Electric saw positive results during testing and early rollout. The new system improved customer experience and streamlined operations.
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FieldAccess by FieldConnect and Vista by Viewpoint helped James CRAFT & Son Inc. move from paper-based work orders to a... fully electronic system. The company faced problems with lost paperwork, slow approvals, and extra admin work. With FieldAccess, technicians now get work orders on mobile devices, manage jobs in real time, and send reports from the field. This change cut down on paperwork, reduced errors, and sped up billing. The company now has better visibility, improved efficiency, and higher accuracy in its service operations.
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FieldConnect FieldAccess helped D. A. Dodd modernize their field service operations. The company needed to cut paper-based processes and integrate...with a new ERP. They chose FieldConnect for its ease of use, ERP integration, and device flexibility. After implementation, D.A. Dodd cut billing cycle time in half and made payroll more efficient. Moving to FieldConnect Cloud brought immediate and long-term cost savings, with zero downtime during migration.
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FieldConnect’s FieldAccess and FieldProject helped Corval Group solve integration issues with their ERP, Vista by Viewpoint. Corval faced high costs... and lost time maintaining a third-party integration, spending $5,000 yearly and 20 hours per update cycle. FieldConnect’s native integration eliminated these costs and improved real-time visibility. Corval can now run technician profitability reports and use new features like real-time inventory tracking. Since switching, Corval nearly doubled its user base and is considering more FieldConnect solutions.
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FieldAccess helped S&W Services, Inc. solve back office overload from field technician paperwork. The company used to process 150 paperwork... orders daily, requiring four coordinators to spend eight hours each day. With FieldAccess, S&W integrated real-time work order and time entry with Sage 300 CRE. After implementation, S&W doubled its field technicians from 17 to 30, but still managed them with the same four coordinators. Back office efficiency improved by 76%. Coordinators now spend just 15 minutes a day on data entry, freeing time for customer service and quotes.
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FieldAccess helped Tampa Bay Trane, an HVAC contractor, replace paper forms and manual time cards. The company used FieldAccess to... connect field technicians with the back office in real time. Billing of applied time improved from 76% to 85%. The billing cycle dropped from weeks to an average of 2.39 days. 94% of invoices now go out within 4 days. Tampa Bay Trane saw a 200% return on investment.
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FieldQuotes helped Tampa Bay Trane speed up their quoting process. Before, it took 24-48 hours to send quotes to customers.... With FieldQuotes, 45 technicians could create quotes on site. The software worked with Microsoft Dynamics SL and used set pricing. In the first month, Tampa Bay Trane made over $11,000 in new service sales. The next month, sales grew to over $25,000.
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Encore Electric used FieldConnect to manage field resources. They moved from a third-party hosted environment to FieldConnect Cloud. The switch... made software updates easier and saved money by moving to subscription pricing. The migration took only one hour of downtime. Users saw no negative impact and got new features. Ongoing IT support costs are lower because FieldConnect handles upgrades.
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FieldConnect helped C&C Group improve field service efficiency. The company needed better work order and time entry for 58 field... technicians. FieldConnect integrated with their ERP and offered offline mode for technicians. After implementation, C&C Group increased annual service revenue by 17% without adding staff. Technicians now complete 1-2 more service calls per day. Invoice turnaround time was cut in half, improving cash flow. Customer service also improved with faster problem resolution.
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FieldConnect helped Atlantic Constructors move from paper-based processes to digital efficiency. The company managed five locations with different paperwork and... procedures, making tracking work and billing hard. FieldConnect provided mobile work order management, project time entry, and digital dispatch. This unified processes and improved real-time visibility. Atlantic Constructors saw big cost savings and better customer service. Timecards and work orders are now digital, and the team gets more information from technicians than ever before.
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