FieldConnect: Product updates, Customer stories, and Insights | 2026 Cuspera

FieldConnect helped Maxson Associates cut billing cycles from weeks to days. The company reduced payroll processing from three days to half a day. Technicians now spend more time in the field, not de...livering paperwork. Maxson saw record invoicing in the last four months. The field service management solution improved efficiency and reduced paper use. Real-time service call verification sped up invoicing and boosted revenue.
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FieldConnect helped Moore’s Electrical and Mechanical Construction, Inc. improve field service management. The company needed better tools for their 100 service technicians. FieldConnect’s real-time ...integration with Microsoft Dynamics SL made information sharing faster and more accurate. Technicians now access site history, manage forms, and track time easily. Communication improved across offices and with field staff. The billing cycle is shorter and cash flow improved. Technicians can close jobs and send reports to customers right away.
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FieldConnect helped Atlantic Constructors move from paper-based processes to digital efficiency. The company managed five locations with different paperwork and procedures, making tracking work and b...illing hard. FieldConnect provided mobile work order management, project time entry, and digital dispatch. This unified processes and improved real-time visibility. Atlantic Constructors saw big cost savings and better customer service. Timecards and work orders are now digital, and the team gets more information from technicians than ever before.
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Encore Electric used FieldConnect to manage field resources. They moved from a third-party hosted environment to FieldConnect Cloud. The switch made software updates easier and saved money by moving ...to subscription pricing. The migration took only one hour of downtime. Users saw no negative impact and got new features. Ongoing IT support costs are lower because FieldConnect handles upgrades.
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FieldAccess by FieldConnect and Vista by Viewpoint helped James CRAFT & Son Inc. move from paper-based work orders to a fully electronic system. The company faced problems with lost paperwork, slow a...pprovals, and extra admin work. With FieldAccess, technicians now get work orders on mobile devices, manage jobs in real time, and send reports from the field. This change cut down on paperwork, reduced errors, and sped up billing. The company now has better visibility, improved efficiency, and higher accuracy in its service operations.
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FieldAccess helped S&W Services, Inc. solve back office overload from field technician paperwork. The company used to process 150 paperwork orders daily, requiring four coordinators to spend eight ho...urs each day. With FieldAccess, S&W integrated real-time work order and time entry with Sage 300 CRE. After implementation, S&W doubled its field technicians from 17 to 30, but still managed them with the same four coordinators. Back office efficiency improved by 76%. Coordinators now spend just 15 minutes a day on data entry, freeing time for customer service and quotes.
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