Fergus Overview

Fergus transforms job management for tradesmen, offering a tailored solution for electricians, plumbers, builders, HVAC professionals, and roofers. This software simplifies business operations by integrating with over 100 suppliers and accounting platforms, enhancing efficiency in managing materials and labor. Fergus is trusted by more than 20,000 trade professionals, highlighting its reliability and effectiveness in the field service sector. The platform supports businesses of all sizes, ensuring scalability and adaptability to various operational stages. With a focus on reducing administrative burdens, Fergus empowers tradesmen to focus on their core work, ultimately driving business growth and customer satisfaction.

Use Cases

Customers recommend Proposal & Quote Management, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Fergus.

Other use cases:

  • Contract Management
  • Workflow Management
  • Contact List Management
  • Billing And Invoice Management
  • Campaign Management
  • Engaging And Following Up
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Fergus.

Other priorities:

  • Improve Consistency
See all business priorities See less business priorities

Fergus Use-Cases and Business Priorities: Customer Satisfaction Data

Fergus works with different mediums / channels such as Phone Calls. E-Mail. and Text SMS.

Fergus's features include Dashboard, Personalization, Calculator, etc. and Fergus support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Fergus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It covers having a customer file, GPS logs, H&S, jobs, calendars, quoting and invoicing...." Peer review by Sonya Chambers, Manufacturing

Peer review evidence (same sources as the product rating summary)

"...Invoices, quotes, and estimates can be created in the pricing editor and emailed directly to customers along with Terms of Trade, and customers can accept these from directly within the email...." Peer review
"...Possibly the the thing I most apart from the comprehensive features would be the amazing and helpful customer support...." Peer review by Liam Griffin
"...It provides everything from quote, through to scheduling, GPS tracking, and email/sms communications to clients all from one platform...." Peer review by Melissa B., Office Manager, Manufacturing

Fergus, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Fergus offers top job management software for tradesmen like electricians, plumbers, and builders. It provides an efficient way to manage businesses in various field services.

Popular Business Setting

for Fergus

Top Industries

  • Construction
  • Manufacturing
  • Consumer Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Fergus is popular in Construction, Manufacturing, and Consumer Services and is widely used by Small Business, Mid Market, and Enterprise.

Fergus Customer wins, Customer success stories, Case studies

How can Fergus enhance your Proposal & Quote Management process?

What makes Fergus ideal for Helpdesk Management?

How does Fergus facilitate Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Fergus solved their Field Service Management needs. Cuspera uses 714 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

King Spark Electrical - Construction - Small

New Zealand

Fergus helped King Spark Electrical improve job management and organization. Hannah, who tried many systems, found Fergus offered the best value, especially with its Xero integration. Supplier docume...nts link directly to jobs, making inventory easier. The chat support, including an AI bot, is fast and helpful. Fergus saves time and makes quoting and invoicing simpler for trades businesses.

 

Admin Army - Accounting - Small

New Zealand

Admin Army used Fergus to help trades businesses invoice faster and improve cash flow. Before Fergus, clients spent two hours a week on invoicing and often missed costs. After switching to Fergus, in...voicing dropped to 10 minutes a day and missed costs became rare. The average invoice-to-payment cycle improved by 8 days. Fergus made job costing cleaner and reduced admin work for business owners.

 

Waterlip Electrical Contracting (WEC) - Construction - Small

UK

Fergus helped Waterlip Electrical Contracting (WEC) cut admin time by half. WEC moved from paper-based processes to a digital system. The team now completes job sheets, materials, and notes on their ...phones. This change saved four days of admin work each week. Invoicing now takes minutes instead of hours. WEC improved job visibility and cash flow, letting the team focus on growth.

 

Watersmith Plumbing and Gas - Construction - Small

Lower Hutt, New Zealand

Fergus helped Watersmith Plumbing and Gas grow from a solo operation to a team. Andrew, the owner, uses Fergus to handle quoting, invoicing, and safety management in just a few hours a week. Fergus P...ay speeds up payments and improves cash flow. Integration with Xero and supplier systems saves time and reduces admin. The mobile app lets the team manage jobs and track materials easily.

 

Favoured Cleaning - Consumer Services - Small

Australia

Fergus helped Favoured Cleaning in South-East Queensland cut down admin time. Natasha and Jacques used to spend weekends on bookings, rostering, invoicing, and reporting across four systems. Fergus b...rought all admin tasks into one dashboard. The drag-and-drop rostering tool saved hours each week. They now have clear visibility on profitability and more family time. Fergus reduced their mental load and gave them their weekends back.

 

Illawarra Shipwright Company - Construction - Small

Unanderra, Australia

Illawarra Shipwright Company used Fergus Pay to reduce time spent chasing payments on complex marine repairs. Before Fergus, they struggled with delayed payments and limited job visibility using Xero... alone. Fergus provided clear job tracking, margin visibility, and easy digital invoicing. Customers now pay directly from invoices, with no complaints about online payments or card fees. The team spends less time on admin and more time on their craft, improving cash flow and job management.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Fergus

What is Fergus used for?

Fergus is a Field Service Management Software mainly used by its customers to Increase Sales & Revenue and Improve Internal Communications by Proposal & Quote Management, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of Fergus?

Dashboard, Personalization and Calculator are some of the top features of Fergus.

Who uses Fergus?

Fergus is used by Construction, Manufacturing and Consumer Services among other industries.

What are Fergus alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for Fergus.

Where is Fergus located?

Fergus is headquartered at 65 New North Road, Eden Terrace, Auckland, Auckland 1021, NZ.
lightning

Peers used Fergus for proposal & quote management and helpdesk management

Fergus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.14/5

Read Reviews (69)
Analytics

2.14/5

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.14/5

Read Reviews (69)
Analytics

2.14/5

Read Reviews (2)

Software Failure Risk Guidance

?

for Fergus

Overall Risk Meter

Low Medium High

Top Failure Risks for Fergus

Fergus. News

Partnership

Fergus & Smartly partner to simplify NZ trade payroll

Fergus partners with Smartly to simplify payroll for New Zealand tradespeople, offering seamless integration at no cost to subscribers.

Fergus. Profile

Company Name

Fergus.

Company Website

https://fergus.com/

HQ Location

65 New North Road, Eden Terrace, Auckland, Auckland 1021, NZ

Employees

11-50

Social

Financials

SERIES B