Fergus Overview

Fergus transforms job management for tradesmen, offering a tailored solution for electricians, plumbers, builders, HVAC professionals, and roofers. This software simplifies business operations by integrating with over 100 suppliers and accounting platforms, enhancing efficiency in managing materials and labor. Fergus is trusted by more than 20,000 trade professionals, highlighting its reliability and effectiveness in the field service sector. The platform supports businesses of all sizes, ensuring scalability and adaptability to various operational stages. With a focus on reducing administrative burdens, Fergus empowers tradesmen to focus on their core work, ultimately driving business growth and customer satisfaction.

Use Cases

Customers recommend Proposal & Quote Management, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Fergus.

Other use cases:

  • Contract Management
  • Workflow Management
  • Contact List Management
  • Billing And Invoice Management
  • Campaign Management
  • Engaging And Following Up
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Fergus.

Other priorities:

  • Improve Consistency
See all business priorities See less business priorities

Fergus Use-Cases and Business Priorities: Customer Satisfaction Data

Fergus works with different mediums / channels such as Phone Calls. E-Mail. and Text SMS.

Fergus's features include Dashboard, Personalization, Calculator, etc. and Fergus support capabilities include Email Support, 24/7 Support, Chat Support, etc. also Fergus analytics capabilities include Custom Reports, and Analytics.

Reviews

"...what I like: Can see quotes going out and making sure our sales staff follow up has been great as the visibility in the dash board keeps everyone accountable...." Peer review by Brett Handley, Retail

Peer review evidence (same sources as the product rating summary)

"...Saves me lots of time with quoting and invoicing...." Peer review by Jason Holdt
"...Excited to see future improvements, and lastly, the team on the customer support help desk are awesome - you guys rock!!...." Peer review by Chantel Inch
"...It provides everything from quote, through to scheduling, GPS tracking, and email/sms communications to clients all from one platform...." Peer review by Melissa Byram, Manufacturing

Fergus, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Fergus offers top job management software for tradesmen like electricians, plumbers, and builders. It provides an efficient way to manage businesses in various field services.

Popular Business Setting

for Fergus

Top Industries

  • Construction
  • Manufacturing
  • Consumer Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Fergus is popular in Construction, Manufacturing, and Consumer Services and is widely used by Small Business, Mid Market, and Enterprise.

Fergus Customer wins, Customer success stories, Case studies

What makes Fergus ideal for Proposal & Quote Management?

How can Fergus optimize your Helpdesk Management Workflow?

How can Fergus enhance your Workflow Management process?

11 buyers and buying teams have used Cuspera to assess how well Fergus solved their Field Service Management needs. Cuspera uses 714 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Smith Brothers Building - Construction - Small

Illawarra, Australia

Fergus helped Smith Brothers Building save over 4 hours per week on admin tasks. The five-person crew uses Fergus for project scheduling, quoting, invoicing, and back costing. Real-time cost tracking... lets them protect margins and improve quoting accuracy. The team manages all job documents, photos, and hours in one place. Fergus also helped them secure insurance by providing clear financial data. Owner Luke Smith says Fergus is the only tool that does everything they need.

 

Sno Problem - Construction - Small

Fergus helped Sno Problem rebuild Santa's workshop after a blizzard caused major damage. The team used Fergus to cost the job, schedule workers, and organize materials. The mobile app let workers tra...ck progress, report issues, and collect payments. Supplier integrations made it easy to get materials on time. The project finished quickly, letting the elves get back to work before Christmas.

 

Smith Brothers Building - Construction - Small

Illawarra, Australia

Fergus helped Smith Brothers Building move from Excel to a single dashboard for all projects. Owner Luke Smith now tracks jobs, invoicing, and payments in one place. Scheduling and quoting are faster..., and cash flow is easier to manage. Fergus’s integration with Xero made setup simple. The platform’s financial summary helps Luke make better business decisions and prepare for growth. Luke now spends less time on admin and more time training apprentices and enjoying weekends.

 

Malady Electrical - Construction - Small

Melbourne, Australia

Fergus helped Malady Electrical track job profitability and reduce paperwork. The team used the Fergus app to log time and materials, improving invoicing accuracy. Integrations with suppliers like Mi...ddy’s ensured all material costs were captured, closing profit gaps. Monthly reporting in Fergus gave instant insight into which jobs were most profitable. Malady Electrical now focuses on the most profitable work and avoids missed revenue.

 

Progress Plumbing - Construction - Small

New Zealand

Fergus helped Progress Plumbing, a New Zealand plumbing company, manage complex projects and automate invoicing. Before Fergus, they struggled with manual processes and tracking large commercial jobs.... Fergus broke jobs into phases, automated billing, and integrated with payroll and accounting systems. The team saved time, reduced errors, and improved profitability. The user-friendly interface and built-in support made adoption easy.

 

Little Miss Electrical - Construction - Small

West Yorkshire, UK

Fergus helped Little Miss Electrical, a small UK-based electrical business, streamline operations as the team grew to 9 employees. Before Fergus, the company struggled with job management using calen...dars and messaging apps. After adopting Fergus, invoicing became much easier and job tracking improved. The business now delivers a more professional and consistent customer experience. Automated reminders and custom forms have made daily tasks simpler and more reliable.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Fergus

What is Fergus used for?

Fergus is a Field Service Management Software mainly used by its customers to Increase Sales & Revenue and Improve Internal Communications by Proposal & Quote Management, Helpdesk Management and Tracking & Monitoring Communications .

What are the top features of Fergus?

Dashboard, Personalization and Calculator are some of the top features of Fergus.

Who uses Fergus?

Fergus is used by Construction, Manufacturing and Consumer Services among other industries.

What are Fergus alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for Fergus.

Where is Fergus located?

Fergus is headquartered at 65 New North Road, Eden Terrace, Auckland, Auckland 1021, NZ.
lightning

Peers used Fergus for proposal & quote management and helpdesk management

Fergus Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.14/5

Read Reviews (69)
Analytics

2.14/5

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.14/5

Read Reviews (69)
Analytics

2.14/5

Read Reviews (2)

Software Failure Risk Guidance

?

for Fergus

Overall Risk Meter

Low Medium High

Top Failure Risks for Fergus

Fergus. News

Partnership

Fergus & Smartly partner to simplify NZ trade payroll

Fergus partners with Smartly to simplify payroll for New Zealand tradespeople, offering seamless integration at no cost to subscribers.

Fergus. Profile

Company Name

Fergus.

Company Website

https://fergus.com/

HQ Location

65 New North Road, Eden Terrace, Auckland, Auckland 1021, NZ

Employees

11-50

Social

Financials

SERIES B