Real-World Case Studies and Customer Success Stories with e-Redact

Equity Housing Group wanted to become more customer-centric and improve efficiency. They partnered with Footprint Solutions to use Housing Support Pro. This tool helps mobile officers access tenant r...ecords in the field. It allows them to make quick decisions and spend more time with tenants. The solution aims to save time and improve service delivery.
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Magenta Living, a large not-for-profit housing provider, faced challenges with their Neighbourhood Officers needing to manually log and retype information from tenant appointments. They implemented C...lient 360, a tablet-based application, to provide real-time access to tenant and property details. This solution integrated with their existing CRM system, reducing duplication of work. As a result, Magenta Living aims to improve service delivery and tenant relationships by providing staff with mobile access to information and enhancing customer interactions.
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Stockport Homes wanted to improve how they manage their housing estates while maintaining high standards. They faced challenges with manual processes. They used Sweep Up to report issues quickly, man...age supplies, and schedule staff. The solution also provided real-time feedback and performance tracking. Stockport Homes found Sweep Up easy to use and beneficial for their facilities management.
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Housing Support Pro helped Equity Housing Group make their neighbourhood officers more efficient. Officers no longer need to return to the office to update records. They can now access tenant informa...tion and complete tasks while in the field. This saves time and lets officers spend more time with tenants. The solution integrates with their existing Civica system. Equity expects to see big time savings and better service for their customers.
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Aberdeen City Council faced challenges with the Freedom Of Information Act, leading to a rise in Subject Access Requests. They used paper documents and marker pens for redaction, which was time-consu...ming and costly. By implementing e-Redact, they moved to electronic redaction, saving 40% in time. This solution allowed them to process more requests efficiently and reduced costs associated with photocopying. The council found e-Redact easy to use and highly cost-effective, improving their response times significantly.
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Herefordshire Council was spending 7,000 hours annually manually redacting documents. They used marker pens on paper copies, which was time-consuming and insecure. They chose e-Redact for its cost-ef...fectiveness and ease of use. The solution saved 50% of the time on planning applications and 40% on FOI requests. It improved security and reduced costs on photocopying and postage. The council found the software simple and beneficial for professional output.
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Trafford Council faced challenges with their manual document redaction process, which was slow and error-prone. They used Tippex to redact sensitive information, leading to delays and increased costs.... They trialed e-Redact, finding it easy to use and effective. The solution reduced redaction time from 4 hours to 40 minutes per day. It worked with all file formats and was cost-effective. The council achieved 84% time savings and full compliance with regulations. Paul Maybury from the Planning Services Team praised e-Redact for its efficiency and cost-effectiveness.
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PE Blake Haulage & Storage faced challenges with increased paperwork and delays in invoicing due to their traditional paper-based service reporting. They implemented iForm Pro™ from Footprint Solutio...ns, an iPad-based solution, to streamline their reporting process. This allowed them to send and receive information in real-time, reducing the time for invoicing from eight days to the same day. The solution also enabled better service delivery and efficiency, with the ability to capture and process handwritten information and photos. After three months, PE Blake found the solution cost-effective and transformative for their business operations.
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Squires faced challenges with paper-based routines that were time-consuming and costly. They needed to improve store operations and compliance. Squires implemented the Centre 360 mobile app to ensure... 100% compliance and operational efficiency. The app allowed staff to complete tasks digitally, reducing paper usage and costs by up to 70%. The 7-day planner and real-time reporting improved management efficiency, cutting travel costs by over 35%. The solution enabled Squires to manage more stores without additional staff, providing significant savings and improved customer service.
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McKean Developments, a joinery and construction company, faced challenges in monitoring high-volume projects using pen-and-paper reporting. They needed a real-time reporting tool to improve efficienc...y. They chose iForm Pro from Footprint Solutions, which provided instant form transmission and photo attachments. This solution improved data accuracy, reduced costs, and saved time. The staff appreciated the intuitive interface and the ability to manage forms and generate reports easily.
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Technology Supplies needed a more efficient way to handle service reports and customer sign-offs. They replaced their Digital Pen and Paper solution with iForm Pro from Footprint Solutions. This new ...tool offered better handwriting recognition and pre-populated service forms. The switch was quick and easy, and it saved time and costs. Engineers could now complete reports faster and more accurately, improving service levels.
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Geolift faced challenges with their service operations due to paper-based reporting, causing delays in communication and invoicing. They implemented iForm Pro from Footprint Solutions, which provided... a real-time, paper-free reporting method. This solution allowed them to resolve 85% more service jobs in a single visit and achieve same-day invoicing. The system also eliminated the need for scanning and re-keying data, making operations more efficient. Geolift found the solution cost-effective and transformative for their business.
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