Doxim Customer Communications Management: Product updates, Customer stories, and Insights | 2026 Cuspera

Doxim helped Aviso Wealth move to a single service provider. The transition was easy. Doxim offers customer communications management and engagement technology. Their solutions help financial service...s companies improve customer engagement and reduce costs. Aviso Wealth benefited from Doxim's integrated SaaS software and managed services.
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Doxim's interactive video platform helped AFP Habitat, one of Chile's largest pension funds, replace paper statements with personalized video statements. The videos used customer data to create a uni...que experience for each of their 2 million members. 74% of viewers watched the entire video, and 90% reported higher satisfaction and better understanding of their pension. The solution increased engagement, conversions, and member retention by making pension information easy to understand and act on.
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Doxim Electronic Bill Presentment & Payment Solution helped Louisville Water Company fix payment processing issues. The old provider caused problems for customers and staff, with poor support and har...d account reconciliation. Doxim's solution gave more payment options, better reporting, and easier account management. Customer satisfaction improved. Louisville Water now offers online, IVR, and kiosk payments, making bill pay easier for nearly one million people.
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Doxim Email Marketing helped InFirst Federal Credit Union reach members across the US. Traditional marketing was too costly and did not work well for their spread-out members. With Doxim, InFirst sta...rted an email onboarding process for new members. This led to a 24% increase in deposit accounts and a 190% rise in loan accounts. They also cut their marketing budget by 40%. Members became more satisfied and aware of services.
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Doxim helped Fayetteville PWC use data-driven, personalized design and targeted messaging. The solution focused on customer communications management. Fayetteville PWC improved customer engagement wi...th Doxim's technology. The approach used omnichannel communications.
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Doxim helps Conexus Credit Union improve member experience. Members do not have to repeat themselves when interacting with the credit union. Doxim's customer communications management and engagement ...technology supports this seamless service. The solution addresses digitization and operational efficiency challenges. Conexus Credit Union benefits from better customer engagement and streamlined processes.
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