DispatchTrack: Dynamic Routing & Field Service Software ...
Retail Case Studies and Success Stories with DispatchTrack
CASE STUDY SiteOne
SiteOne, the largest wholesale distributor of landscape supplies in the United States, aimed to enhance customer experience and reduce fleet expenses by upgrading their delivery route planning. They ...collaborated with DispatchTrack to achieve delivery excellence at scale through smarter route optimization and total delivery visibility.
Furniture Village, a leading UK furniture retailer, partnered with DispatchTrack to enhance their delivery operations. The case study highlights how DispatchTrack helped Furniture Village optimize de...livery routes, improve customer communication, and increase delivery visibility, thus aligning with their commitment to quality and customer satisfaction.
Food & Beverages Case Studies and Success Stories with DispatchTrack
CASE STUDY Merit Foods
DispatchTrack helped Merit Foods improve customer service. The platform made sure customers did not have to wait for callbacks. Merit Foods used DispatchTrack to keep customers happy. The solution ga...ve them a better way to help customers. The testimonial highlights improved customer experience with DispatchTrack.
DispatchTrack helped Merit Foods improve delivery planning and execution. Before, they used manual processes that caused inaccurate delivery times and hard-to-track orders. With DispatchTrack, they g...ot AI-powered route planning, real-time delivery tracking, and a driver mobile app. The sales team and dispatchers now have full visibility into every order. Merit Foods achieved a digital transformation and made deliveries easier to manage.
DispatchTrack helped Wismettac Asian Foods, Inc. improve delivery route planning. Before, they relied on dispatcher and driver knowledge. DispatchTrack's SaaS platform automated route planning and co...nsidered weight limits. The solution enabled real-time tracking and better customer communication. Wismettac can now serve more customers with the same equipment.
DispatchTrack helped S. Bertram Inc., a kosher food distributor, improve their delivery route planning. The company needed better visibility into route costs to balance service and expenses. Dispatch...Track provided automated route costing and easy delivery visibility. S. Bertram Inc. can now make data-driven decisions and plan efficient routes. The owners are very happy with the results.
DispatchTrack helped Berry Bros. & Rudd improve last mile delivery. The company needed better order tracking and more control over deliveries. DispatchTrack offered flexible, customizable tools that ...fit their needs. After using DispatchTrack, Berry Bros. & Rudd saw improvements in almost all their metrics. They now have better visibility and control, leading to better customer service.
Marketing and Advertising Case Studies and Success Stories with DispatchTrack
CASE STUDY Foothill Appliance
DispatchTrack helped Foothill Appliance improve customer service. Before, they relied on phone calls and had trouble keeping customers updated. DispatchTrack automated customer notifications by text ...and email. The driver app and AI route optimization made deliveries smoother. Foothill Appliance quickly saw less time spent on calls and better customer communication.
DT Agent by DispatchTrack helped Jetson TV & Appliance cut down on routine customer calls. Before, six employees handled morning delivery calls. Now, only one or two people manage it. Customers get f...aster, better responses. Jetson automated delivery updates, order details, and special instructions using SMS. The solution kept their white-glove service while lowering overhead.
DispatchTrack helped Sherman's improve their customer delivery experience. Sherman's used DispatchTrack for route optimization and expanded to use its customer communication features. They sent confi...rmation messages, delivery notifications, and live tracking links. They also automated NPS survey requests. Sherman's saw their NPS rise to 87 and saved significant time and costs. They eliminated manual phone calls for deliveries.
Other Industry Case Studies and Success Stories with DispatchTrack
CASE STUDY Gunton Corporation (DBA Pella Windows)
DispatchTrack helped Gunton Corporation, the largest distributor of Pella Windows and Doors, improve last mile delivery. Before DispatchTrack, route planning was slow and lacked visibility. The platf...orm enabled AI-powered route optimization, real-time tracking, and digital proof of delivery. Management saved time and reduced costs. DispatchTrack gave managers more time to oversee teams and improved delivery efficiency.
DispatchTrack helped Bassett Furniture modernize its delivery operations. Before, Bassett used paper logs and GPS devices, causing delays and missed items. With DispatchTrack, Bassett gained full vis...ibility and better coordination across teams. The platform integrated with STORIS, automating order flow and customer communication. Now, everyone at Bassett can access delivery status, improving the customer experience and reducing extra costs.
DispatchTrack helped Pulse Final Mile scale its delivery operations for Samsung’s home delivery program. Pulse used real-time routing, automated dispatching, and analytics to improve delivery speed a...nd meet strict on-time goals. The platform enabled Pulse to expand across multiple regions daily. Real-time updates gave better visibility and tracking. Pulse saw more efficient routes and improved customer experience.
DispatchTrack’s DT Agent helped CBC Transport automate customer communication. CBC faced slowdowns from many simple customer questions about deliveries. The team used DT Agent, an AI chat assistant, ...to answer common questions and update delivery instructions. After a few weeks, DT Agent handled 70% of customer inquiries and cut message resolution time by 30%. Driver notes became more accurate and customer trust improved.
DispatchTrack and STORIS helped Simple Home Plus connect sales and delivery systems. Customers now pick delivery times online, and updates sync in real time. The team sends texts and tracking links t...o keep buyers informed. Manual work dropped, and customer calls about order status went down. Fewer deliveries are missed, and the customer experience is better.
DispatchTrack helped ABC Warehouse gain real-time control over last mile deliveries. Before, they had no way to see or manage how their brand was represented at the customer’s door. With DispatchTrac...k’s routing and mobile tools, they now track deliveries live, ensure standards, and step in fast if needed. This improved their delivery quality and protected their reputation built over 60 years. ABC Warehouse now delivers a consistent, professional customer experience every time.
DispatchTrack helped BMD improve last mile delivery. BMD needed to scale delivery and proof of delivery as they grew. DispatchTrack gave them a SaaS platform for route optimization and digital proof ...of delivery. The solution included pallet scanning, time-stamped proof, and better customer communication. BMD saw faster, more efficient deliveries and praised the partnership with DispatchTrack.
DispatchTrack’s DT Agent helped 1915 South manage delivery communication at scale. The company had 29 locations and struggled with high call center volume from routine delivery questions. Customers w...anted real-time answers by text or chat, not phone calls. 1915 South used DT Agent, an AI-powered chat tool, to give instant, personalized delivery updates. The system launched in one week. Customers got fast answers, and staff saved time. The solution improved customer satisfaction and made operations more efficient.
DispatchTrack helped Appliance Parts Distributors (APD) fix manual routing and poor delivery communication. APD used DispatchTrack’s drag-and-drop calendar and routing engine to plan routes fast. The... mobile app and proof-of-delivery tools improved driver efficiency and compliance. Real-time tracking and automated customer notifications cut ETA calls by 90%. APD increased route density by 50%, from 10 to 15 stops per truck, and made routing easy to scale.
DispatchTrack helped Metal Sales Manufacturing improve delivery planning and routing. The company manages 21 branches with different inventories and fleets. DispatchTrack’s AI-powered routing made ro...ute planning easier and more accurate. The team integrated DispatchTrack with their NetSuite ERP for better delivery coordination. Drivers use the DispatchTrack mobile app for on-site tasks. This solution helps Metal Sales Manufacturing meet customer demands and stay competitive.
Driver AI from DispatchTrack helped Updike Distribution Logistics solve delivery challenges at complex locations. Drivers got stop-specific details like parking, gate codes, and security steps throug...h audio clips. The tool was easy to use and quick to set up. Drivers adopted it right away and gave positive feedback. Deliveries became faster and smarter, with fewer delays and disruptions.
DispatchTrack helped IDI Distributors move from paper-based delivery management to a digital platform. IDI used to rely on forms, spreadsheets, and whiteboards for deliveries and returns. This caused... inefficiency and poor visibility. DispatchTrack rolled out a unified platform to all 66 locations in two months. The solution included route optimization, digital proof of service, and real-time delivery tracking. IDI now has better control, consistency, and visibility in their logistics.
DispatchTrack helped Ryder digitize last mile delivery. Ryder wanted to move away from manual proof of delivery and manual customer contact. DispatchTrack provided AI-powered route optimization, digi...tal proof of delivery, and automated customer communications. Ryder gained better delivery visibility and a flexible solution. This improved their ability to serve customers and represent client brands.
DispatchTrack helped Arey Jones Educational Solutions move from paper-based delivery to a digital system. The company used to spend a lot of time on manual route planning and paperwork. With Dispatch...Track, they now use AI-powered route optimization and digital proof of delivery. Drivers and salespeople can track orders in real time. Customers get automated notifications and surveys. The new system saves time and makes delivery information easy to access.
Ryder, a major final mile provider in the United States, partnered with DispatchTrack in 2016 to digitize their last mile execution and enhance their delivery experience. The goal was to stay ahead o...f changing consumer expectations, particularly for big and bulky items, by moving away from traditional methods like pen and paper for capturing proof of delivery.
DispatchTrack Keeps Foothill Appliances Moving at the Speed of Customer Expectations
Foothill Appliances uses DispatchTracks last mile delivery software to optimize delivery routes, improve real-time visibility, and enhance customer experience for furniture and appliance deliveries. ...The platforms AI-driven logistics tools help Foothill Appliances meet rising customer expectations for speed and reliability in the retail and consumer goods sector.
