Verint Messaging Overview

Verint-messaging enables engaging customer interactions on private messaging apps like WhatsApp, Facebook Messenger, and Apple Messages for Business. Seamless conversational experiences are delivered across these platforms.

Use Cases

Customers recommend Engagement Management, Social Media Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Verint Messaging.

Other use cases:

  • Communication Management
  • Contact List Management
  • Workflow Management
  • Lead Engagement
  • Helpdesk Management
  • Competitive Intelligence
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Verint Messaging.

Other priorities:

  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Improve Efficiency
  • Improve ROI
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Verint Messaging Use-Cases and Business Priorities: Customer Satisfaction Data

Verint Messaging works with different mediums / channels such as Social Media.

Verint Messaging's features include Bot, Personalization, Dashboard, etc. and Verint Messaging support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Verint Messaging analytics capabilities include Analytics, and Custom Reports.

Reviews

"...A helpful tool for social listening and managing brand reputation...." Peer review by Verified Reviewer, Marketing and Advertising

Verint Messaging, Opinion Stage, Qualified, Retently, Continually, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Verint Messaging

Top Industries

  • Education
  • Financial Services
  • Automotive

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Verint Messaging is popular in Education, Financial Services, and Automotive and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Verint Messaging Use Cases

What Are the key features of Verint Messaging for Engagement Management?

How efficiently Does Verint Messaging manage your Social Media Management?

What benefits does Verint Messaging offer for Customer Feedback Management?

How can Verint Messaging optimize your Communication Management Workflow?

What Are the key features of Verint Messaging for Contact List Management?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Verint Messaging solved their Conversational Marketing needs. Cuspera uses 1815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Case Studies

Internet

CASE STUDY Trainline

Verint Agent Virtual Assistant helped Trainline improve customer service. Customer satisfaction rose from 50% to 80%. Average handling time on social messaging dropped from 5 minutes to 2.5 minutes. ...Agent capacity doubled without adding staff. Trainline managed more customer contacts with the same team.

Banking

CASE STUDY First National Bank

Verint Quality Bot helped First National Bank automate quality management in their contact center. The bank used AI to improve call evaluations and compliance. They increased the number of sales call...s evaluated by 1400%. Compliance scores rose by 15%. Customer experience scores improved by 4% with other Verint bots. The solution ensured high quality and better compliance with regulations.

Government Administration

CASE STUDY Serco

Serco used Verint TimeFlex Bot to improve agent schedule flexibility. Before, agents had to submit manual schedule change requests, which took a lot of time and often got denied. With Verint TimeFlex... Bot, agents can now make unlimited schedule changes and earn FlexCoins for helping the business. This automation reduced workforce planner workload by 30%. Serco also lowered attrition and improved agent job satisfaction.

Information Technology and Services

CASE STUDY Neo BPO Hypeone

Verint Interviewing Bot helps Neo BPO Hypeone, a Brazilian automation and outsourcing company, improve its hiring process. The bot evaluates candidates and identifies high-performers. Neo BPO saw a 2...9% drop in turnover and a 29% decrease in absenteeism. Employee performance increased by 5%. The company now keeps the right employees longer, boosting productivity and efficiency.

Telecommunications

CASE STUDY NOS

Verint Messaging helped NOS, a top telecommunications provider in Portugal, improve customer service. NOS unified all social and private messaging channels with Verint Intelligent Virtual Assistant. ...This let agents manage 200,000 customer inquiries per year more efficiently. NOS saw a 61% increase in NPS and a 40% boost in agent productivity. The platform made it easier for agents to handle conversations and improved service levels.

Telecommunications

CASE STUDY Claro Brazil

Verint Speech Analytics helped Claro Brazil improve sales and customer service. Claro used Verint Da Vinci AI for business analytics and Exact Transcription Bot for better call analysis. Sales conver...sions increased by 7%. Transactional Net Promoter Score went up by 14 points. Customer complaints to regulatory agencies dropped by 22%. Claro now makes sales calls faster and more precise.

Video

Volaris Takes Digital Transformation to New Heights

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Frequently Asked Questions(FAQ)

for Verint Messaging

What is Verint Messaging?

Verint Messaging helps companies offer outstanding customer experiences on the messaging channels that customers use every day with personalized conversations, intelligent automation, and actionable analytics.

Verint message unifies all the message channels into a single agent desktop and intelligently sends customer queries to the most appropriate agent based on context to ensure quick service, lower support costs, and nurture customer relationships.

What is Verint Messaging used for?

Verint Messaging is a Conversational Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Verint Messaging?

bot, Personalization and Dashboard are some of the top features of Verint Messaging.

Who uses Verint Messaging?

Verint Messaging is used by Education, Financial Services and Automotive among other industries.

What are Verint Messaging alternatives?

Opinion Stage, Qualified, Retently and Continually are popular alternatives for Verint Messaging.

Where is Verint Messaging located?

Verint Messaging is headquartered at 175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA.
lightning

Peers used Verint Messaging for engagement management and social media management

Verint Messaging Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (115)
Custom Reports

4.30/5 ★

Read Reviews (204)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (22)
Analytics

4.52/5 ★

Read Reviews (115)
Custom Reports

4.30/5 ★

Read Reviews (204)

Software Failure Risk Guidance

?

for Verint Messaging

Overall Risk Meter

Low Medium High

Top Failure Risks for Verint Messaging

Verint Systems, Inc News

M&A

Call-center software maker Verint seeks buyers in AI dealmaking test

Verint, a leading provider of call-center and customer experience automation software, is exploring a potential sale amid heightened interest in AI-driven enterprise technology. The company has engaged financial advisors to assess strategic options, including a possible acquisition. This move reflects increased M&A activity in the AI software sector as businesses seek advanced automation and analytics capabilities for customer engagement.

Customer

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots - Business Wire

BT Group expanded its deployment of Verints AI-powered botsincluding the Coaching Bot, Wrap Up Bot, and CX/EX Scoring Botfrom 450 to 4,500 sales contact center agents. These Verint solutions improved upsell and cross-sell rates, accelerated agent onboarding, and reduced customer churn, enhancing both customer and employee experience across BT Groups U.K. operations.

Awards

Verint Wins Six TrustRadius 'Top Rated' Awards Based on Customer Reviews - Yahoo Finance

Verint earned six TrustRadius 2025 'Top Rated' awards, recognized for its Open Platform and AI-powered bots in categories including contact center software, conversation intelligence, transcription, voice recognition, call center workforce optimization, and workforce management. Customer reviews highlighted measurable business outcomes such as increased agent capacity, supervisor efficiency, and revenue per interaction, underscoring Verint's leadership in CX automation.

Financial

Verint to Announce First Quarter Financial Results on Wednesday, June 4, 2025

Verint will announce its first quarter financial results on Wednesday, June 4, 2025.

Verint Systems, Inc Profile

Company Name

Verint Systems, Inc

Company Website

https://www.verint.com/

HQ Location

175 Broadhollow Rd., Suite 100 Melville, NY 11747 USA

Employees

1001-5000

Social

Financials

IPO