4.98/5 ★

Read Reviews (225)

"...We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually...." Peer review by Adham H, Community Manager, Marketing and Advertising

"...The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts...." Peer review by Nolan P., Senior Manager, Social Media Community Strategy, Education

4.90/5 ★

Read Reviews (105)

"...With Conversocial, the team reduced the time they spend managing social networks from 4 to 2 hours per day, whilst achieving quicker responses, from happier staff, to even more customers...." Peer review by Jardel Appelt, Head of Social Media, Brandsclub

"...Zendesk (2018) state that 69% of consumers think a fast resolution to problems is vital, with Conversocial (2017) reporting that 88% of consumers are less likely to purchase from a company that leaves customer queries on social media unanswered highlighting the importance of social media responses. ..." How important is online customer service?

"...Sentiment & topic tagging has also been a game changer in terms of our Social CS reporting - it's easy for the agents to do and provides us with the most reliable and granular form of trending issue/sentiment reporting...." Peer review by Sabrina R., Financial Services

"...Keyboard shortcut keys to easily select single or multiple accounts and channels to apply tags for caterorization , assign out to different team members and create the use of macros to do several actions at once but probably best of all is , Conversocial is so easy to use for engaging and monitoring several social media accounts...." Peer review by Debbie T, Bookkeeper

"...The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts...." Peer review by Nolan P., Senior Manager, Social Media Community Strategy, Education

"...With our old software we were seeing every social media post that mentioned our clients name including retweets and junk...." Peer review by Administrator

4.96/5 ★

Read Reviews (64)

"...that s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21% or Learn More. ..." Agent Workspace - Customer Experience Platform

"...To compete in this market, Volaris Airlines knew they needed to strike a balance between cost efficiencies which they could pass on to customers in the form of low airfares, and maintaining high customer satisfaction...." Transforming the Digital Customer Experience Through Messaging and Automation

"...that s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21% or Learn More. ..." Conversocial Bots - Customer Experience Platform