Conversocial: Reviews, Testimonials and Expert Opinions

4.98/5 ★

Read Reviews (225)

"...Their team of engaged professionals have played a key role throughout the development, growth and transitions of our social customer service care...." Peer review by Lydia D., Financial Services

"...We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually...." Peer review by Adham H, Community Manager, Marketing and Advertising

4.90/5 ★

Read Reviews (105)

"...According to Conversocial, 67% of customers have utilized a company s social media account for customer service, and 33% of users would rather contact a brand on social media than jump on a telephone call...." Does Your Business Actually Need to Use Social Media?

"...The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts...." Peer review by Nolan P., Senior Manager, Social Media Community Strategy, Education

"...In a Conversocial report, 54% of respondents reported social media is their primary way of communicating with brands...." How to Handle Customer Complaints Over the Phone, Live Chat, & Social Media

"...This has made the monitoring of our social media channels far easier and allowed us to store customer histories to identify regular commenters...." Peer review by Charlotte L

"...I recommend conversocial to all those people who manage multiple social media accounts and need to plan their campaigns with applications that allow programming publications and tools to answer comments in a dynamic way and respond to all stakeholders, which increases the chances of success of our brand or product...." Peer review by Alicia B, Customer Support Professional

"...Learning the platform was easy, we found the Conversocial team was always on hand to assist with queries, and there was no lag between posts appearing in social media platforms and in Conversocial...." Peer review by User

4.96/5 ★

Read Reviews (64)

"...The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time...." Peer review by Hector Omar T, Custom Support

"...Our customer satisfaction increase is for sure a direct effect from us using Conversocial...." Peer review by Administrator

"...that s helped our customers reduce customer service costs by up to 30% whilst increasing NPS by 21% or Learn More. ..." Conversocial Bots - Customer Experience Platform