Conversocial Overview
Conversocial is a customer experience platform designed to help brands deliver good customer experiences over messaging channels. It is aimed at medium-sized and large B2C companies which have direct customer relationships, across a range of industries including retail, finance, travel, and telecommunications.
It enables brands to deliver exceptional conversational experiences through personalized conversations, smart automation and actionable insights across private messaging channels. It engages with customers on channels that are persistent, asynchronous, identifiable, and built for automation and leveraging AI for routing, proactive notifications, and self-service, enabling businesses to increase brand loyalty and customer satisfaction by resolving service-related conversations effortlessly.
Conversocial automatically threads public and private messages together to maintain context for all conversations with customers. Conversations are automatically routed to the agent who responded to the initial interaction, and assignment of actionable conversations can be automated based on topics, triggers, and agent specializations. Also be integrated with forums and listening platforms to identify opportunities to engage with customers and the community, and indirect mentions can be discovered on Instagram and Twitter, and used to proactively resolve customer issues.
Cuspera Reviews
21 buyers and buying teams have used Cuspera to assess how well Conversocial solved their Conversational Marketing needs. Cuspera uses 1815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Conversocial.
Use Cases
Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Conversocial.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Social Media |
4.98/5 ★ |
"...The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts...." Peer review by Nolan Perry, Education |
| engaging and following up |
4.98/5 ★ |
|
| Social Media Management with Social Media |
4.90/5 ★ |
"...We feel using Conversocial has increase our ability to manage our social media accounts with greater ease...." Peer review by Will T, Software Engineer, Insurance |
| engaging on social media |
4.95/5 ★ |
|
| social media analytics |
4.81/5 ★ |
|
| monitoring social media |
4.74/5 ★ |
|
| managing social media account |
4.71/5 ★ |
|
| scheduling post to social media |
3.88/5 ★ |
|
| Customer Feedback Management with Social Media |
4.96/5 ★ |
"...The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time...." Peer review by Hector Omar T, Custom Support |
| measuring customer satisfaction |
4.93/5 ★ |
|
| measuring net promoter score |
4.87/5 ★ |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Social Media |
4.98/5 ★ |
"...The best thing about Conversocial is its ease of use when monitoring and engaging several social media accounts...." Peer review by Nolan Perry, Education |
|
| engaging and following up |
4.98/5 ★ |
| Social Media Management with Social Media |
4.90/5 ★ |
"...We feel using Conversocial has increase our ability to manage our social media accounts with greater ease...." Peer review by Will T, Software Engineer, Insurance |
|
| engaging on social media |
4.90/5 ★ |
| social media analytics |
4.90/5 ★ |
| monitoring social media |
4.90/5 ★ |
| managing social media account |
4.90/5 ★ |
| scheduling post to social media |
4.90/5 ★ |
| Customer Feedback Management with Social Media |
4.96/5 ★ |
"...The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time...." Peer review by Hector Omar T, Custom Support |
|
| measuring customer satisfaction |
4.96/5 ★ |
| measuring net promoter score |
4.96/5 ★ |
32+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1815 insights from peers and experts to help you assess how these Conversocial use cases fit your Conversational Marketing needs.
Popular Business Setting
for Conversocial
Top Industries
- Education
- Financial Services
- Automotive
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used Conversocial to Enhance customer relationships and Acquire customers
Conversocial Alternatives
Peer and Expert Opinion on Features
for Conversocial
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (70) |
| Personalization | Read Reviews (39) |
| Dashboard | Read Reviews (26) |
| Recording | Read Reviews (13) |
| Micro customer segmenting | Read Reviews (11) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| bot | Read Reviews (70) |
| Personalization | Read Reviews (39) |
| Dashboard | Read Reviews (26) |
| Recording | Read Reviews (13) |
| Micro customer segmenting | Read Reviews (11) |
IT and Other Capabilities
for Conversocial
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (60) |
| Data Import | Read Reviews (160) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (60) |
| Data Import | Read Reviews (160) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (364) |
| Chat Support | Read Reviews (18) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (364) |
| Chat Support | Read Reviews (18) |
| Email Support | Read Reviews (11) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (115) |
| Custom Reports | Read Reviews (204) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (115) |
| Custom Reports | Read Reviews (204) |
Software Failure Risk Guidance
?for Conversocial
Overall Risk Meter
Top Failure Risks for Conversocial
Vendor Profile Details
Company Name
Conversocial
Company Website
https://www.conversocial.com/HQ Location
3 West 18th Street, 8th Floor New York, NY 10011, USA
Employees
101-250
Social
Financials
Series A
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