Conversocial Overview

Conversocial is a customer experience platform designed to help brands deliver good customer experiences over messaging channels. It is aimed at medium-sized and large B2C companies which have direct customer relationships, across a range of industries including retail, finance, travel, and telecommunications.

It enables brands to deliver exceptional conversational experiences through personalized conversations, smart automation and actionable insights across private messaging channels. It engages with customers on channels that are persistent, asynchronous, identifiable, and built for automation and leveraging AI for routing, proactive notifications, and self-service, enabling businesses to increase brand loyalty and customer satisfaction by resolving service-related conversations effortlessly.

Conversocial automatically threads public and private messages together to maintain context for all conversations with customers. Conversations are automatically routed to the agent who responded to the initial interaction, and assignment of actionable conversations can be automated based on topics, triggers, and agent specializations. Also be integrated with forums and listening platforms to identify opportunities to engage with customers and the community, and indirect mentions can be discovered on Instagram and Twitter, and used to proactively resolve customer issues.

Cuspera Reviews

21 buyers and buying teams have used Cuspera to assess how well Conversocial solved their Conversational Marketing needs. Cuspera uses 1815 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Conversocial.

Other priorities:

  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Scale Best Practices
  • Build Brand Awareness
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Improve Efficiency
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Conversocial.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Social Media

4.98/5

Read Reviews (225)

"...Allows us to handle social volume at an extremely productive rate while still gathering dispositioning data on customer interactions...."
engaging and following up

4.98/5

Read Reviews (146)

"...We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually...."
Social Media Management with Social Media

4.90/5

Read Reviews (105)

"...What I like the most about conversocial is that it allows you to integrate multiple platforms of social networks and manage them simultaneously...."
engaging on social media

4.95/5

Read Reviews (37)

"...This allows us to quickly see related messages before assigning or responding to a post...."
social media analytics

4.81/5

Read Reviews (14)

"...2019 Consumer Experience Analytics Report: EMEA, NetBase ]]..."
monitoring social media

4.74/5

Read Reviews (9)

"...My work team used for the monitoring of several social networks and made them converse...."
managing social media account

4.71/5

Read Reviews (8)

"...According to Conversocial, 67% of customers have utilized a company s social media account for customer service, and 33% of users would rather contact a brand on social media than jump on a telephone call...."
scheduling post to social media

3.88/5

Read Reviews (2)

"...Learning the platform was easy, we found the Conversocial team was always on hand to assist with queries, and there was no lag between posts appearing in social media platforms and in Conversocial...."
Customer Feedback Management with Social Media

4.96/5

Read Reviews (64)

"...The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time...."
measuring customer satisfaction

4.93/5

Read Reviews (34)

"...Reaching out to customers who mention your company, especially in a negative context, allows you to address their needs and improve customer satisfaction...."
measuring net promoter score

4.87/5

Read Reviews (20)

"...Net Promoter Score (NPS) and overall consumer sentiment for customers engaging with the brand via messaging has trended high, showing that there is a clear consumer preference for these channels compared to e-mail and voice: +57.8 NPS on Messenger, past 12 months (April 18 - March 19) +18 points higher than Industry average for airlines of +39 NPS...."
PEER EXPERIENCES
Engagement Management with Social Media

4.98/5

Read Reviews (225)

"...Allows us to handle social volume at an extremely productive rate while still gathering dispositioning data on customer interactions...." Peer review by David Tull, Customer Engagement Manager, JackThreads
engaging and following up

4.98/5

Read Reviews (146)

Social Media Management with Social Media

4.90/5

Read Reviews (105)

"...What I like the most about conversocial is that it allows you to integrate multiple platforms of social networks and manage them simultaneously...." Peer review by Jennifer B, Customer Support Professional
engaging on social media

4.90/5

Read Reviews (37)

social media analytics

4.90/5

Read Reviews (14)

monitoring social media

4.90/5

Read Reviews (9)

managing social media account

4.90/5

Read Reviews (8)

scheduling post to social media

4.90/5

Read Reviews (2)

Customer Feedback Management with Social Media

4.96/5

Read Reviews (64)

"...The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time...." Peer review by Hector Omar T, Custom Support
measuring customer satisfaction

4.96/5

Read Reviews (34)

measuring net promoter score

4.96/5

Read Reviews (20)

32+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1815 insights from peers and experts to help you assess how these Conversocial use cases fit your Conversational Marketing needs.

Frequently Asked Questions(FAQ)

for Conversocial

What is Conversocial?

Conversocial is a customer experience platform designed to help brands deliver good customer experiences over messaging channels. It is aimed at medium-sized and large B2C companies which have direct customer relationships, across a range of industries including retail, finance, travel, and telecommunications.

What is Conversocial used for?

Conversocial is a Conversational Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Social Media Management and Customer Feedback Management .

What are the top features of Conversocial?

bot, Personalization and Dashboard are some of the top features of Conversocial.

Who uses Conversocial?

Conversocial is used by Education, Financial Services and Automotive among other industries.

What are Conversocial alternatives?

Sparkcentral, MobileMonkey, Saleswhale and MessageBird are popular alternatives for Conversocial.

Where is Conversocial located?

Conversocial is headquartered at 3 West 18th Street, 8th Floor New York, NY 10011, USA.

Popular Business Setting

for Conversocial

Top Industries

  • Education
  • Financial Services
  • Automotive

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used Conversocial to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Conversocial

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
bot

4.61/5

Read Reviews (70)
Personalization

4.77/5

Read Reviews (39)
Dashboard

4.40/5

Read Reviews (26)
Recording

4.78/5

Read Reviews (13)
Micro customer segmenting

4.57/5

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
bot

4.61/5

Read Reviews (70)
Personalization

4.77/5

Read Reviews (39)
Dashboard

4.40/5

Read Reviews (26)
Recording

4.78/5

Read Reviews (13)
Micro customer segmenting

4.57/5

Read Reviews (11)

IT and Other Capabilities

for Conversocial

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.75/5

Read Reviews (60)
Data Import

4.46/5

Read Reviews (160)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.75/5

Read Reviews (60)
Data Import

4.46/5

Read Reviews (160)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.78/5

Read Reviews (364)
Chat Support

4.57/5

Read Reviews (18)
Email Support

4.40/5

Read Reviews (11)
Phone Support

4.38/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.78/5

Read Reviews (364)
Chat Support

4.57/5

Read Reviews (18)
Email Support

4.40/5

Read Reviews (11)
Phone Support

4.38/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.68/5

Read Reviews (22)
Analytics

4.52/5

Read Reviews (115)
Custom Reports

4.30/5

Read Reviews (204)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.68/5

Read Reviews (22)
Analytics

4.52/5

Read Reviews (115)
Custom Reports

4.30/5

Read Reviews (204)

Software Failure Risk Guidance

?

for Conversocial

Overall Risk Meter

Low Medium High

Top Failure Risks for Conversocial

Vendor Profile Details

Company Name

Conversocial

HQ Location

3 West 18th Street, 8th Floor New York, NY 10011, USA

Employees

101-250

Social

Financials

Series A