CUSPERA

Conversocial

4.57 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(3082 Reviews)

Conversocial | Customer Experience built for Messaging Channels

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Peer and Expert Reviews
for Conversocial

Goals

Improve brand engagement and Scale best practices are the most popular goals peers achieved using Conversocial .

Other goals:

  • Enhance customer relationships
  • Enter new markets internationally or locally
  • Increase sales & revenue
  • Build brand awareness
  • Improve digital and social presence
  • Launch new products
  • Improve ROI
  • Acquire customers
  • Improve efficiency
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Channels

It is the best suited for social media, phone calls, Twitter, channels.

Other channels:

  • Facebook
  • Instagram
  • chat
  • Whatsapp
  • e-mail
  • user generated content
  • promotions
  • offline
  • point of sale
  • blogs
  • website
  • games
  • Facebook page
  • mobile
  • mobile app
  • omnichannel
  • video
  • text SMS
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Processes

Peers recommend engagement management, customer feedback management, social media management, as the business processes that they have been most satisfied while using Conversocial .

Read Reviews of Business Process for Conversocial

Engagement management With Social media

Engaging and following up With Social media

Customer feedback management With Social media and Twitter

Measuring customer satisfaction With Social media and Twitter

Measuring net promoter score

Social media management With Social media

Engaging on social media With Social media and Phone calls

Social media analytics With Social media and Games

Managing social media account With Social media

Monitoring social media With Social media and Offline and Point of sale

Communication management With Social media

Sending & publishing communications With Social media

Tracking & monitoring communications With Social media and Offline and Point of sale

Contact list management With Phone calls and Social media

Contacts history With Phone calls and Social media

Helpdesk management With Phone calls and Social media

Workflow management With Social media and Phone calls

Customer case management With Social media

Lead engagement With Social media and Instagram and Twitter and User generated content and Blogs

Channel marketing With Social media

Competitive intelligence

Collaboration

Lifetime value management

Generation of new leads With Social media

Sales call management With Phone calls

Call recording With Phone calls

Content management

Sales review & feedback

Digital marketing With Social media

Touchpoint management With Social media

Training & onboarding

Forecasting

Products & pricelist management With Social media

Advertisement With Social media and Facebook

Channel management With Social media

Social media marketing With Social media and User generated content and Blogs

See allless Activities

Popular Business Setting
for Conversocial

Top Industries

  • Education
  • Financial Services
  • Automotive

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Peers used Conversocial to Improve brand engagement and Scale best practices

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IT and Other Capabilities
for Conversocial

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Chat Support

Email Support

24/7 Support

Phone Support

Other

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Analytics

Custom Reports

Failure Risk Guidance Security Report ?

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Overall Risk Meter

Low Medium High

Top Failure Risks for Conversocial

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Vendor Profile Details

Company Name Conversocial
HQ Location 3 West 18th Street, 8th Floor New York, NY 10011, USA
Employees 101-250
Social
Financials Series A