4.98/5 ★

Read Reviews (225)

"...Allows us to handle social volume at an extremely productive rate while still gathering dispositioning data on customer interactions...." Peer review by David Tull, Customer Engagement Manager, JackThreads

"...We solved most of our issues and that is engaging with our social media platforms fans, without having to go through the social Media platform itself and handle.kt manually...." Peer review by Adham H, Community Manager, Marketing and Advertising

4.90/5 ★

Read Reviews (105)

"...What I like the most about conversocial is that it allows you to integrate multiple platforms of social networks and manage them simultaneously...." Peer review by Jennifer B, Customer Support Professional

"...This allows us to quickly see related messages before assigning or responding to a post...." Peer review by Nolan Perry, Social Media Community Manager, Apollo Group

"...2019 Consumer Experience Analytics Report: EMEA, NetBase ]]..." New Papers, 3 December 2019

"...My work team used for the monitoring of several social networks and made them converse...." Peer review by Adelaida M, Relay the best platform with the best service.

"...According to Conversocial, 67% of customers have utilized a company s social media account for customer service, and 33% of users would rather contact a brand on social media than jump on a telephone call...." Does Your Business Actually Need to Use Social Media?

"...Learning the platform was easy, we found the Conversocial team was always on hand to assist with queries, and there was no lag between posts appearing in social media platforms and in Conversocial...." Peer review by User

4.96/5 ★

Read Reviews (64)

"...The analysis of the report is super useful because it allows us to have real-time indicators of customer satisfaction and response time...." Peer review by Hector Omar T, Custom Support

"...Reaching out to customers who mention your company, especially in a negative context, allows you to address their needs and improve customer satisfaction...." Proactive Support: How to Help Users Before They Ask

"...Net Promoter Score (NPS) and overall consumer sentiment for customers engaging with the brand via messaging has trended high, showing that there is a clear consumer preference for these channels compared to e-mail and voice: +57.8 NPS on Messenger, past 12 months (April 18 - March 19) +18 points higher than Industry average for airlines of +39 NPS...." Transforming the Digital Customer Experience Through Messaging and Automation